HATM3504 CH3CH8 Review questions answers.docx

HATM3504 CH3CH8 Review questions answers.docx

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HATM3504CH3CH8Reviewquestionsanswers

HATM3504

Professor:

EleanorL.Anderson

Name:

YijinChen

IDNumber:

20111259

Ch3.Environmentalandsustainabilitymanagement

1.Whatarepotentialmotivationsforinitiatingenvironmentalprograms?

Corporationsandindividualoperationshavevariousmotivationsforenvironmentalconcernsandactions.Amongthesemotivationsareeconomicconsiderations,regulatoryissues,marketfactors,andsocialresponsibility.

EconomicConsiderations:

Theeconomicdimensionsofenvironmentalactionsareoftenbothcompellingandsignificant.

RegulatoryIssues:

Legislationrequiringrecycling,restrictionsonwateruseduetoshortages,emissionanddischargeregulations,andotherenvironmentallimitationsmeanthatconcernforenvironmentalissuesisnotonlygoodbusiness,itisthelaw.

MarketFactors:

Theroleofmarketfactorsinmotivatingconcernaboutenvironmentalissueshasseveraldimensions.

TheSocialResponsibilityDimension:

Manyfirmbothwithinandoutsidethehospitalityindustryrecognizestheinteractionofenvironmentalpolicywithcorporatesocialresponsibility.InterContinentalHotelsGroupincorporatesitsenvironmentalactivitiesinitscorporatesocialresponsibilityactionsonitswebsite.

2.Whyiswastemanagementimportanttohoteloperators?

Wasteminimizationandmanagementinvolvesreduction,reuse,recycling,andwastetransformation,aswellascoststructureandmanagementofwastehaulagecontracts.Theseeffortscombinetominimizetheamountofwastedisposedandthecostofitsdisposal,andhelpensurethatfinaldisposalisdoneinanapprovedandenvironmentallysuitablemanner.

3.Whatareexamplesofre-use?

Recycling?

Wastetransformation?

Reuseasameansofwastereductionhasbeenpracticedinthehospitalityindustryformanyyears;beveragecontainerssuchasthoseholdingsyrupconcentrateandbeerkegsaretypical.Furnitureandequipmentfromrenovationsisoftensoldtoliquidatorsorinotherwaysreusedandgivenanextendedlifetime.

Recyclingasameansofconservationcanbeturnedintoarevenuestream;suchasglass,metals,plastics,paper,cardboardandyardwaste.

Wastetransformation:

anopportunitythatmaybeworthconsideringundercertaincircumstances.Unit-levelincinerationisoftentheoptionofchoicewherelandfilldisposalisnotfeasible-forexample,atlocationsinornearnationalparkswhereanimalswouldbedrawntolandfills.

4.Whatispulping?

Whatareitsbenefitstothehotelier?

Pulpingisanothermethodoftransformingwaste,inwhichapulpingmachinemixesfoodwastewithwater,grindsitup（muchlikeagarbagedisposal）,pressesitandasaresultextractswaterfromthetankinwhichthewasteisground.Wastedoesnotenterthesewagesystems.Pulperscanhandletypicalfoodservicewastesuchasplasticutensilsandcontainers,papernapkins,aluminumfoil,straws,milkcartons,andcorrugatedcardboard.Garbagevolumeisreducedby75to80percent,whichdramaticallylowerswastedisposalcosts.Itisalsopossibletotransformfoodservicewasteswithapulperandmakethemeasiertohandleforeventualcomposting.

5.Whatarethefivecommonlyrecognizedhazardoussubstances?

Whatdangerpotentialdoeseachpresent?

Hospitalitybusinessesgenerallydonotcreateoruselargequantitiesofhazardoussubstances.Bydefinition,hazardousmaterialsincludethosethatare:

Toxic-substancesthatcausedamagetohealth,physicalormentalimpairment,ordeathwheninhaled,ingested,orabsorbed;

Flammable-substancesthatcanbeeasilyignitedbysparksorflamesandcausefires.

Explosive-substancescapable,bychemicalreactionwithinthemselves,ofproducingsuchatemperature,pressure,andspeedtocausedamagetothesurroundings.

Corrosive-materialsthatdestroyothermaterialsbychemicalreaction.Whenincontactwithhumantissues,thesesubstancesmaycauseburnsanddestroytissue.

Infectious-substancesthatcontainviablemicroorganismsandtheirtoxins,capableofcausingdisease.

Ch4.SafetyandSecuritySystems.

1.Whatactionsmighthelpreduceemployeeinjuries?

Somekeyelementsofsafetyprogramsthathavehelpedreduceemployeeinjuriesinclude:

a.Composingandcommunicatingtoallemployeesawrittenpolicyrelatingtheorganization`scommitmenttosafetyandwhatitexpectsofitsemployees.

b.Solicitingandusingtheinputoflineemployeesonsafetymatters.

c.Conductingregularsafetyinspectionsoftheproperty.

d.Settingrealisticgoalsforaccidentreduction,closelymonitoringprogress,andrewardingreductions.

e.Requiringaccountabilityforaccidentreduction.

f.Offeringamodifiedortransitionaldutyprogramtoreturninjuredemployeestoworksooner.

g.Creatingaheightenedsenseofsafetyawarenessthroughsigns,contests,rewards,andhealthfairs.

h.Training,retrainingandmoretraining.

i.Establishingspecificsafety-orientedbehavioursasaperformanceconsiderationformanagement.

2.Whatstepscanbetakentoreducethechancethatguestsandemployeeswillinjurethemselvesintheguestbathroom?

a.Setguest-usewatertemperaturesnohigherthan120℉（49℃）atthesourceand110℉（43℃）atthetap.

b.Separatehotelwatersystemssupplyingcommercialfacilities,guestroomsandlockerroomsfromthosesupplyingkitchensandlaundries.

c.Installbathandshowervalvesthatprovidepressureandtemperaturecompensation.Thesevalvesmaintainapresetmixofhotandcoldwaterandautomaticallyadjusttosystemchanges.

3.Whatareadvantagesofusingelectroniclocks?

Arethereanydisadvantages?

Ifamasterkeyislost,thecostlyreplacementofalllocksisnotnecessary,sincethecentralcomputerandindividualunitscanbereprogrammed.Inaddition,thecostofmostkeysusedinelectroniclocksystemsismuchlessthanthatofmechanicallocks.

Electroniclockshavegreatlyimprovedguestroomsecurity.

4.Whatarethe“fiveR`s”ofkeycontrol?

Whatroledoeskeycontrolplayinahotel`ssecurityefforts?

Whatproblemscanarisewhenkeycontrolislax?

Centraltosecurityforhotelsiskeycontrol.Keycontrolforlockingsystemsiscriticaltoestablishingandmaintainingsecurityatthefacility.Whethermechanicalorelectroniclocksareused,theneedforkeycontrolisessentiallythesame.Mechanicalsystemsrelymoreoncontinuousmanagementinvolvement,whileelectronicsystemsembodyalargeamountofkeycontrolwithinthesystemitself.

Oneapproachtothetopicistoremember“thefiveR`sofkeycontrol”:

Rationale

Records

Retrieval

Rotation

Replacement

5.Howdophysicalfacilitiesandmanagerialpracticescombinetocreateahighlevelofsecurity?

Howcanfacilitydesignhelptopreventcrime?

Ahotelthatmaintainsahighlevelofsecuritydoessothroughamixoffacilitydesignandmanagerialpractices.Physicalfacilitiesdesignedwithsecurityinmindhelprestricthotelaccesstoguestsonly.Theyaredesignedtoinhibitforcedentry,toallowsupervisionofentrancesandexits,andtoprovideadequatelighting.Managerialpracticesthatincreasesecurityrangefrominstitutingprocedurestoensureguestprivacy,tokeepingadequaterecordstosupportsecurity-relatedneeds,andtoadheringtoproceduresthatenhancethesecurityoftheproperty.

Toreducethepotentialforsecurityproblemsathotels,severaldesignandoperationalfeaturesshouldbeconsidered.Theseinclude:

Installingelectroniclocks,probideingguestswithinformationaboutpropertysecurityandsafebehaviorsforguests,equippingguestswithphonestoenablegueststomakeemergencycalls,installingguestroomdoorsthatself-closeandlockautomatically,installingdeadboltlocksonbothsidesoftheconnectingdoors,ensuringthatoperableguestroomwindowsandslidingglassdoorshaveameansofbeinglocked.

Ch5.WaterandWastewaterSystem

1.Whenisusingadeductmeteragoodidea?

Whatshouldyouknowbeforeinstallingadeductmeter?

Thehighcostofdisposalhighlightsthepotentialbenefitofusingadeductmeteronthewatersupplytocoolingtowers,irrigation,and（toalesserextent）theswimmingpool,whichtogethercanconstitute50percentormoreofafacility`stotalwaterusage（althoughabout20percentismoretypical）.

2.Howdoestheorganizationofplumbingrisersaffectmaintenanceneeds?

Thebuildingwatersystemsareusuallydesignedtogrouproomstogethervertically,particularlyinhigh-risedesigns.Inaddition,whetherhigh-riseorlow-rise,buildingsareusuallydesignedtohavetheguestbathroomsback-to-back.Thesetwodesignfeaturesresultinagroupingofroomsinsetsoftwobyfloorandverticallywithintheguestroomblocksforthesupplyofpotablewaterandremovalofwaste.Thisgroupingintoplumbingrises,astheyareknown,hasmaintenanceimplications.Itwillsometimesbenecessarytoshutdowngroupsofroomsaboveandbelowalocationwithawatersystemprobleminordertoperformneededmaintenance.

3.Whatisthemostimportantwaterqualityconcern?

Whatareseveralsecondaryqualityconcerns?

Themostimportantconcernisclearlyrelatedtoportability-thatis,suitabilityfordrinking.Itinvolvesexaminingavarietyofcriteria,includingthepresenceinthewaterofbacteria,nitrates,tracemetals,andorganicchemicals.Otherwaterqualityconcernsnotdirectlyrelatedtoportabilityincludecolor,odor,taste,clearness,mineralcontent,andacidity/alkalinityandlegionnaires`disease.

4.WhatisLegionnaires`Disease?

Whatstepsshouldbetakentohelpavoidanoutbreakofthisdisease?

Itcalledlegionellapneumophila.Firstdiagnosedin1976attheBellevue-StratfordHotelinPhiladelphia,thispotentiallydeadlydiseasehassincebeenencounte