西方管理学全英第11版期末考试题库.docx

西方管理学全英第11版期末考试题库.docx

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西方管理学全英第11版期末考试题库

1Thefourcontemporaryfunctionsofmanagementareplanning,organizing,leading,andcontrolling.True（easy）

2Effectivenessreferstotherelationshipbetweeninputsandoutputs.False（moderate）

3Efficiencyisoftenreferredtoas"doingthingsright."True（moderate）

4Whenmanagersmeetorganizationalgoals,theyareefficientandeffective.False（difficult）

5AccordingtoMintzberg’smanagementroles,theinformationalroleinvolvesreceiving,collecting,anddisseminatinginformation.True

6Technicalskillsbecomelessimportantasamanagermovesintohigherlevelsofmanagement.True（moderate）

7Thesystemsperspectiveunderscoresandemphasizesthefactthatorganizationsaredifferent,facedifferentcircumstances,andthusmayrequiredifferentwaysofmanaging.False（moderate）

1_________a.​Managers____areorganizationalmemberswhointegrateandcoordinatetheworkofothers.

2Typically,inorganizationsitisthe___d.​topmanagers__________whoareresponsibleformakingorganizationaldecisionsandsettingpoliciesandstrategiesthataffectallaspectsoftheorganization.

3_d.​Coordinatingandintegratingothers'work____________distinguishesamanagerialpositionfromanonmanagerialone.

4WhichofthefollowingisNOTanexampleofadecisionalroleaccordingtoMintzberg?

a.spokesperson 

5Whichofthefollowingskillsaremoreimportantatlowerlevelsofmanagementsincethesemanagersaredealingdirectlywithemployeesdoingtheorganization’swork?

b.technicalskills

6Understandingbuildingcodeswouldbeconsidereda__b.​technical___________skillforabuildingcontractor.

7Whichofthefollowingphrasesisbestassociatedwithmanagerialconceptualskills?

a.​decision-making

8．Accordingtothetext,b.closedsystems_____________arenotinfluencedbyanddonotinteractwiththeirenvironment.

9The_a.​systems__viewofamanager'sjobimpliesthatdecisionsandactionstakeninoneorganizationalareawillimpactotherareas.

10Whichofthefollowingbestdescribestheconceptthatmanagementisneededinalltypesandsizesoforganizations,atallorganizationallevelsandinallorganizationalworkareas,andinallorganizations,nomatterwhatcountrythey’relocatedin?

c.theuniversalityofmanagement

EssayQuestions

1Inashortessay,discussthedifferencebetweenefficiencyandeffectivenessandincludeaspecificexampletosupporteachconcept.

Answer：

a.Efficiencyreferstogettingthemostoutputfromtheleastamountofinputs. Becausemanagersdealwithscarceinputs—includingresourcessuchaspeople,money,andequipment—theyareconcernedwiththeefficientuseofresources. Forinstance,attheBeiersdorfInc.factoryinCincinnati,whereemployeesmakebodybracesandsupports,canes,walkers,crutches,andothermedicalassistanceproducts,efficientmanufacturingtechniqueswereimplementedbydoingthingssuchascuttinginventorylevels,decreasingtheamountoftimetomanufactureproducts,andloweringproductrejectrates. Fromthisperspective,efficiencyisoftenreferredtoas“doingthingsright”—thatis,notwastingresources. 

b.Effectivenessisoftendescribedas“doingtherightthings”—thatis,thoseworkactivitiesthatwillhelptheorganizationreachitsgoals. Forinstance,attheBiersdorffactory,goalsincludedopencommunicationbetweenmanagersandemployees,andcuttingcosts. Throughvariousworkprograms,thesegoalswerepursuedandachieved. Whereasefficiencyisconcernedwiththemeansofgettingthingsdone,effectivenessisconcernedwiththeends,orattainmentoforganizationalgoals.

2Inashortessay,listandexplainthefourbasicfunctionsofmanagement.

Answer：

a.Planning–involvestheprocessofdefininggoals,establishingstrategiesforachievingthosegoals,anddevelopingplanstointegrateandcoordinateactivities.

b.Organizing–involvestheprocessofdeterminingwhattasksaretobedone,whoistodothem,howthetasksaretobegrouped,whoreportstowhom,andwheredecisionsaretobemade.

c.Leading–whenmanagersmotivatesubordinates,influenceindividualsorteamsastheywork,selectthemosteffectivecommunicationchannel,ordealinanywaywithemployeebehaviorissues,theyareleading.

d.Controlling–toensurethatworkisgoingasitshould,managersmustmonitorandevaluateperformance. Theprocessofmonitoring,comparing,andcorrectingiswhatismeantbythecontrollingfunction.

3Inashortessay,listanddiscussthethreeessentialskillsaccordingtoKatzthatmanagersneedtoperformthedutiesandactivitiesassociatedwithbeingamanager.

Answer：

a.Technicalskills–includeknowledgeofanproficiencyinacertainspecializedfield,suchasengineering,computers,accounting,ormanufacturing. Theseskillsaremoreimportantatlowerlevelsofmanagementsincethesemanagersaredealingdirectlywithemployeesdoingtheorganization’swork.

b.Humanskills–involvetheabilitytoworkwellwithotherpeoplebothindividuallyandinagroup. Managerswithgoodhumanskillsareabletogetthebestoutoftheirpeople. Theyknowhowtocommunicate,motivate,lead,andinspireenthusiasmandtrust. Theseskillsareequallyimportantatalllevelsofmanagement.

c.Conceptualskills–thesearetheskillthatmanagersmusthavetothinkandtoconceptualizeaboutabstractandcomplexsituations. Usingtheseskills,managersmustbeabletoseetheorganizationasawhole,understandtherelationshipsamongvarioussubunits,andvisualizehowtheorganizationfitsintoitsbroaderenvironment. Theseskillsaremostimportantatthetopmanagementlevels.

 Chapter5–SocialResponsibilityandManagerialEthics

 5.​Theclassicalviewoforganizationalsocialresponsibilityisthatmanagement’sonlysocialresponsibilityistomaximizeprofits.True

7.​Inthesocioeconomicviewoforganizationalsocialresponsibility,maximizingprofitsisacompany'ssecondpriority.True

9.​Sociallyresponsiblebusinessestendtohavelesssecurelong-runprofits.False

12.​Thedifferencebetweenanorganization'ssocialobligationandsocialresponsivenessisthelegalaspect.False

14.​Values-basedmanagementisanapproachtomanaginginwhichmanagersestablish,promote,andpracticeanorganization'ssharedvalues.True

15.​Thoughtheoutcomesarenotperfectlymeasured,themajorityofresearchstudiesshowapositiverelationshipbetweencorporatesocialinvolvementandeconomicperformance.True

20.​Themarketapproachtogoinggreeniswhenorganizationsrespondtomultipledemandsofstakeholders.False

21.​Theactivistapproachtogoinggreeniswhenanorganizationlooksforwaystorespectandpreservetheearthanditsnaturalresources.True

25.​Ethicsreferstotherulesandprinciplesthatdefinerightandwrongconduct.True

26.​Intherightsviewofethics,decision-makersseektoimposeandenforcerulesfairlyandimpartially.False

​27.​Theintegrativesocialcontractstheoryproposesthatdecisionsshouldbemadeonthebasisofempiricalandnormativefactors.True

28.​Studieshaveshownthatmostbusinesspeoplecontinuetoholdutilitarianattitudestowardethicalbehavior.True

29.​Inthepreconventionalstageofmoraldevelopment,individualsmakeaclearefforttodefinemoralprinciplesapartfromtheauthorityofthegroupstowhichtheybelongorsocietyingeneral.False

MultipleChoice

35.​Whichofthefollowingisassociatedwiththeclassicalviewofsocialresponsibility?

c.​stockholderfinancialreturn （moderate）

37.​Thesocioeconomicviewofcorporateresponsibilitysuggeststhat_d.​corporationsareresponsibletothestateanditscitizens._____________.

39.​___b.Socialresponsibility___________isdefinedasabusinessfirm’sobligation,beyondthatrequiredbylawandeconomics,topursuelong-termgoalsthataregoodforsociety.

54.​Whichofthefollowingtermsreferstowhenafirmmeetsitseconomicandlegalresponsibilities?

b.​socialobligation

57.​Whenafirmadvertisesthatitonlyusesrecycledpaperproducts,itis__c.​beingsociallyresponsive.____________.

59.​Oneshouldbecautiousintheinterpretation,butasummaryofmorethanadozenstudiesanalyzingtherelationshipbetweenorganizationalsocialresponsibilityandeconomicperformanceprovideswhatconclusion?

Thereisapositiverelationshipbetweencorporatesocialinvolvementandeconomicperformance.

Corporatesocialinvolvementtendstodevaluestockpriceinthelongrun.

65.​Whichofthefollowingis true regardingsharedcorporatevalues?

Itisnoteasytoestablishsharedcorporatevalues

 72.​Thea.​legal______________approachtoenvironmentalissuesiswhenanorganizationobeysrulesandregulationsbutexhibitslittleenvironmentalsensitivity.

74.​The___b.​market___________approachtoenvironmentalissuesiswhenorganizationsrespondtoenvironmentalpreferencesoftheircustomers.

75.​Whichofthefollowingapproachestowardenvironmentalissuesexhibitsthehighestdegreeofenvironmentalsensitivityandisagoodillustrationofsocialresponsibility?

activistapproach

81.​Whichofthefollowingisabasicdefinitionofethics?

c.​rulesorprinciplesthatdefinerightandwrongconduct

84.​Whichofthefollowingencouragesefficiencyandproductivityandisconsistentwiththegoalofprofitmaximization?

utilitarianview

85.​Therightsviewofethicsisbasedonwhichofthefollowing?

c.​respectandprotectionofindividuallibertiesandfreedoms

86.​Thetheoryofjusticeviewofethicsisbasedonwhichofthefollowing?

d.​theimpositionandenforcementoffairandimpartialrules

87.​Theintegrativesocialcontractstheoryofethicsisbasedonwhichofthefollowing?

d.​theexistingethicalnormsinindustriesandcorporations

92.​Apersonalitymeasu