西方管理学全英第11版期末考试题库.docx

1、西方管理学全英第11版期末考试题库1The four contemporary functions of management are planning, organizing, leading, and controlling.True (easy)2Effectiveness refers to the relationship between inputs and outputs.False (moderate)3Efficiency is often referred to as doing things right.True (moderate)4When managers meet

2、 organizational goals, they are efficient and effective.False (difficult)5According to Mintzbergs management roles, the informational role involves receiving, collecting, and disseminating information.True 6Technical skills become less important as a manager moves into higher levels of management.Tr

3、ue (moderate)7The systems perspective underscores and emphasizes the fact that organizations are different, face different circumstances, and thus may require different ways of managing.False (moderate)1_ a.Managers _ are organizational members who integrate and coordinate the work of others.2Typica

4、lly, in organizations it is the _ d.top managers _ who are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization.3_ d.Coordinating and integrating others work _ distinguishes a managerial position from a nonmanagerial one.4Whi

5、ch of the following is NOT an example of a decisional role according to Mintzberg? a.spokesperson 5Which of the following skills are more important at lower levels of management since these managers are dealing directly with employees doing the organizations work? b.technical skills6Understanding bu

6、ilding codes would be considered a _ b.technical _ skill for a building contractor.7Which of the following phrases is best associated with managerial conceptual skills? a.decision-making8According to the text, b.closed systems _ are not influenced by and do not interact with their environment.9The _

7、 a.systems _ view of a managers job implies that decisions and actions taken in one organizational area will impact other areas.10Which of the following best describes the concept that management is needed in all types and sizes of organizations, at all organizational levels and in all organizationa

8、l work areas, and in all organizations, no matter what country theyre located in? c.the universality of managementEssay Questions1In a short essay, discuss the difference between efficiency and effectiveness and include a specific example to support each concept.Answer：a.Efficiency refers to getting

9、 the most output from the least amount of inputs. Because managers deal with scarce inputsincluding resources such as people, money, and equipmentthey are concerned with the efficient use of resources. For instance, at the Beiersdorf Inc. factory in Cincinnati, where employees make body braces and s

10、upports, canes, walkers, crutches, and other medical assistance products, efficient manufacturing techniques were implemented by doing things such as cutting inventory levels, decreasing the amount of time to manufacture products, and lowering product reject rates. From this perspective, efficiency

11、is often referred to as “doing things right”that is, not wasting resources. b.Effectiveness is often described as “doing the right things”that is, those work activities that will help the organization reach its goals. For instance, at the Biersdorf factory, goals included open communication between

12、managers and employees, and cutting costs. Through various work programs, these goals were pursued and achieved. Whereas efficiency is concerned with the means of getting things done, effectiveness is concerned with the ends, or attainment of organizational goals.2In a short essay, list and explain

13、the four basic functions of management.Answer：a.Planning involves the process of defining goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities.b.Organizing involves the process of determining what tasks are to be done, who is to do the

14、m, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.c.Leading when managers motivate subordinates, influence individuals or teams as they work, select the most effective communication channel, or deal in any way with employee behavior issues, they are leading.

15、d.Controlling to ensure that work is going as it should, managers must monitor and evaluate performance. The process of monitoring, comparing, and correcting is what is meant by the controlling function.3In a short essay, list and discuss the three essential skills according to Katz that managers ne

16、ed to perform the duties and activities associated with being a manager.Answer：a.Technical skills include knowledge of an proficiency in a certain specialized field, such as engineering, computers, accounting, or manufacturing. These skills are more important at lower levels of managementsince these

17、 managers are dealing directly with employees doing the organizations work.b.Human skills involve the ability to work well with other people both individually and in a group. Managers with good human skills are able to get the best out of their people. They know how to communicate, motivate, lead, a

18、nd inspire enthusiasm and trust. These skills are equally important at all levels of management.c.Conceptual skills these are the skill that managers must have to think and to conceptualize about abstract and complex situations. Using these skills, managers must be able to see the organization as a

19、whole, understand the relationships among various subunits, and visualize how the organization fits into its broader environment. These skills are most important at the top management levels.Chapter 5 Social Responsibility and Managerial Ethics5.The classical view of organizational social responsibi

20、lity is that managements only social responsibility is to maximize profits. True7.In the socioeconomic view of organizational social responsibility, maximizing profits is a companys second priority. True9.Socially responsible businesses tend to have less secure long-run profits. False12.The differen

21、ce between an organizations social obligation and social responsiveness is the legal aspect. False14.Values-based management is an approach to managing in which managers establish, promote, and practice an organizations shared values. True15.Though the outcomes are not perfectly measured, the majori

22、ty of research studies show a positive relationship between corporate social involvement and economic performance. True20.The market approach to going green is when organizations respond to multiple demands of stakeholders. False21.The activist approach to going green is when an organization looks f

23、or ways to respect and preserve the earth and its natural resources. True25.Ethics refers to the rules and principles that define right and wrong conduct. True26.In the rights view of ethics, decision-makers seek to impose and enforce rules fairly and impartially. False 27.The integrative social con

24、tracts theory proposes that decisions should be made on the basis of empirical and normative factors. True28.Studies have shown that most business people continue to hold utilitarian attitudes toward ethical behavior. True29.In the preconventional stage of moral development, individuals make a clear

25、 effort to define moral principles apart from the authority of the groups to which they belong or society in general. FalseMultiple Choice35.Which of the following is associated with the classical view of social responsibility? c.stockholder financial return (moderate)37.The socioeconomic view of co

26、rporate responsibility suggests that _ d.corporations are responsible to the state and its citizens._.39._ b.Social responsibility _ is defined as a business firms obligation, beyond that required by law and economics, to pursue long-term goals that are good for society.54.Which of the following ter

27、ms refers to when a firm meets its economic and legal responsibilities? b.social obligation57.When a firm advertises that it only uses recycled paper products, it is _ c.being socially responsive. _.59.One should be cautious in the interpretation, but a summary of more than a dozen studies analyzing

28、 the relationship between organizational social responsibility and economic performance provides what conclusion? There is a positive relationship between corporate social involvement and economic performance.Corporate social involvement tends to devalue stock price in the long run.65.Which of the f

29、ollowing istrueregarding shared corporate values? It is not easy to establish shared corporate values72.The a.legal _ approach to environmental issues is when an organization obeys rules and regulations but exhibits little environmental sensitivity.74.The _ b.market _ approach to environmental issue

30、s is when organizations respond to environmental preferences of their customers.75.Which of the following approaches toward environmental issues exhibits the highest degree of environmental sensitivity and is a good illustration of social responsibility? activist approach81.Which of the following is

31、 a basic definition of ethics? c.rules or principles that define right and wrong conduct84.Which of the following encourages efficiency and productivity and is consistent with the goal of profit maximization? utilitarian view85.The rights view of ethics is based on which of the following? c.respect

32、and protection of individual liberties and freedoms86.The theory of justice view of ethics is based on which of the following? d.the imposition and enforcement of fair and impartial rules87.The integrative social contracts theory of ethics is based on which of the following? d.the existing ethical norms in industries and corporations92.A personality measu