Cskshzj酒店英语口语很全很全.docx
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Cskshzj酒店英语口语很全很全
生命是永恒不断的创造，因为在它内部蕴含着过剩的精力，它不断流溢，越出时间和空间的界限，它不停地追求，以形形色色的自我表现的形式表现出来。
－－泰戈尔
WordList
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineralwater矿泉水
Cigarette香烟
Sugar方糖
Coldwater凉开水
Hanger衣架
ElectricKettle电水壶
Glass水杯
Cup瓷茶杯
TelephoneBook电话本
HairDrier电热吹风机
Washed水洗
Damage毁坏，损坏
Compensate赔偿，补偿
DryCleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
ToiletPaper卫生纸
Towel毛巾
BathTowel浴巾
FloorTowel地巾
SmallTowel方巾
Tea茶叶
Beverage饮料
Telephone电话
TVcontroller遥控器
ID=Identification身份证
Bothroom卫生间
Shower沐浴
Coffce咖啡
Phrase
Goodmorning/afternoon/evening
早上好/下午/晚上
Haveaniceday.（timetrip）
祝您过得愉快
I'msorry.很抱歉
Excuseme对不起
That'sallright没关系
Pleasefollowme请跟我来
Thankyou谢谢
Justamoment请稍等
Rightaway马上
Turn-downservice夜床服务
Drytowel干毛巾
Makebed整理床铺
Roomnumber房号
Quickservice特快洗衣
I'mnotreallysure.我不能肯定
I'msorrytotroubleyou.对不起，麻烦您了
UsefulExpressions
1.Housekeeping,MayIcomein?
客房服务员，可以进来吗？
2.Doyouneedbellman?
您需要行李员吗？
3.MayIcleantheroomnow?
现在我可以打扫房间吗？
4.What'syourroomnumber,please?
请问您的房号？
5.Couldyoubringmesomemoretowels,plesae?
你能不能再给我拿几条毛巾来吗？
6.Theairconditionerdoesn'twork.
空调机坏了。
7.Wouldyoupleasegivemesomeenvelopseandwritingpaper?
请给我一些信纸信封，好吗？
8.I'llbringthemtoyourroomatonce.
我马上给您送来。
9.Internetaccesspress8and163.
上网号码先拨8，再加163。
10.There'ssomethingwrongwiththetoilet.
抽水马桶出毛病了。
11.Haveyoucheckedyourroom?
您检查过您的房间吗？
12.I'llshowyouthewaymyself.
我亲自带您去。
13.Haveyougotanylaundry?
您需要洗衣服务吗？
总台收银的：
UsefulExpressions
1、Wouldyouliketocheckout?
2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.
3、CanIhaveyournameandroomnumberplease?
4、Whatkindofcreditcardshaveyougod?
5、Asahotelpolicy,Weacceptthefollowingcriedcards.
6、Doyouneedreceiptorbill?
7、Justamomentplease.I’llwriteoutreceiptforyou.
8、I’llsendabellmenuptogetyourluggage.
9、Howwouldyouliketopayincashorbycreditcard?
10、Thisisyourbill,pleasecheckitandsignhere.
11、Hereisyourchangeandreceipt.
12、MayIhaveaprintofyourcard,please?
13、Didyoutakeanythingfromthemini-barthismorning?
14、Haveyouusedanyhotelservicessincebreakfast?
15、Today’sexchangerateis8.19yuanRMBforoneusdoller.
16、Whatkindofcurrencydoyouwanttochange.
17、Howmuchwouldyouliketochange.
18、Theratesofexchangeareontheboardthere.
19、Therateofyourroom,willbepaidbyyourhost.
20、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you’llhavepayhalfoftheratemoreifyoucheckoutafter12:
00,Andifyouleaveafter6:
00pm,you’llhavetopaythefulldayrate.
Conversation
A
Cashier:
Goodmorning.sir.MayIhelpyou?
Guest:
MynameisMrBellandIwasinroom1111.I’dliketocheckout.CanIhavemybillnow?
C:
Certainly.MrBell,pleasewaitamoment……Thankyou.Didyouhavebreakfastthismorningatthehotelorhaveyouusedanyhotelservicessincebreakfast?
G:
Yes,butIpaidcashforisalsoIhaven’tusedanyservices.
C:
Fine.Thetotalincludingsevicechargefortwodaysis844yuan.Pleasecheckit.
G:
OK.
C:
Thankyou,sir.Wouldyouliketopayincashorbycreditcard?
G:
Creditcard.Hereyouare!
C:
Thankyou.Couldyousignhere,please?
G:
Fine.
C:
Thankyouforyourcoming.Pleasedropinagain.Good-bye.
B
Cashier:
Goodmorning.MayIhelpyou?
Guest:
I’mMrpetersinroom806.I’mcheckingouttoday.Butmyflightdoesn’tleaveatuntil4:
30p.mandIdon’twanttowaitaroundattheairportallday.CouldIkeeptheroomthisafternoon?
C:
Certainly,butasthehotelpolicy.Thecheckouttimeis12:
00atnoon.You’llhavetopayhalfoftheratemore.Ifyouleaveafter12:
00.
G:
Nevermind,then.CanIjustleavemyluggagesomewhereuntil4:
00p.m?
C:
Certainly,sir.Ifyouspeaktothebellman,he’lltakecareofit.
G:
Thankyou.
C:
It’smypleasure.
行李员岗位英语口语
UsefulExpressions
1、Excuseme.Whichoneisyourbag?
2、Isthisbagyours?
3、I’vecomeforyourluggage.
4、Ihopeyouwilldropinagain!
5、Thisisyourclaimtag.
6、MayIhelpyouwithyourluggage?
7、WhatelsecanIdoforyou?
8、Gouldyousighhere?
9、Breakfastisonthefirstfloor,from7:
00amto9:
00am.
10、Isyourluggagewillbehereshortly?
11、Howlongwillyouleavetheluggagehere?
12、Letmetakeitplease!
13、MayIhaveyourtag,please?
14、What’syourroomnumber?
15、Toiletisturnleft.
16、Howmanypieces（ofluggage）doyouhave.
17、Inourhotelwedon’taccepttips.Thankyouallthesame.
18、Ihopeyouwillenjoyyou’restay.
19、Haveanicetrip.
20、Aretheseyourluggage.
Conversation
A
Bellman:
Goodafternoon.Madam.Welcometoourhotel.
Guest:
Goodafternoon.
B:
MayIhelpyouwithyourluggage,madam?
G:
Yes,please!
B:
PleaseJustamoment,I’llgetaluggagecart.madam…….Thankyouforwaiting.I’llshowyoutothefrontdesk.Thisway,please.
G:
Thankyou!
B:
You’rewelcome.
B
Bellman:
Madam.MayIhaveyourroomcard,please?
Guest:
Yes.Hereyouare.
B:
Thankyou.yourroomisonthe10thfloor.Thiswayplease……（takeaelevator）.Yourroomishere,afteryou（gointotheroom）.
G:
Thankyouverymuch.
B:
Notatall.Wherewouldyoulikemetoputyourluggage.
G:
Anywhere.Ifyoulike.
B:
Pleasecheckit.Isittherightnumberofyourluggage?
G:
Oh,Yes,It’sverycorrect.There’ssomethingforyou.
B:
It’sverykindofyou.Butwecan’taccepttips.Thankyouallthesame.Pleaseenjoyyourstay,Good-bye.
G:
Good-bye.
酒店商务中心英语口语：
UsefulExpressions
1、Iwanttosendafax.
2、I’llsendthisfaxatonce.
3、Sorry,sir.Thelineisbusy.
4、Itriedalotoftime,butit’salsobusy.
5、It’smymistake.
6、I’msorrytobringyousomuchtrouble.
7、Alldone,sir.Hereyouare.
8、Letmecount,it’s15.5yuaninall.
9、Couldyoutellmehowdoyoucountthisamount.
10、Theregulationofchargeinbusinesscenterisonthisboard.
11、MayIusetheInternet.
12、Letmedial-up.Pleasesitdownandyoucanuseitalready.
13、CanItypedofmyE-mail.
14、Howmanycopiesdoyouneed?
15、I’dliketocopythistwopiecesofpaper,what’sthecost?
16、TheInternetchargein30minutesis10yuan.
17、ThecopyeachpieceofpaperforA4sizeis1yuan.
18、Toenlargeorlessenonepieceofpapercostsasmuchastwopiecesofpaper.
19、Tocopythepaper’sbothsidescostsasmuchastwopiecesofpaper.
20、I’llcalltheairlinetoseeifthereareticketsforyou.
Conversation
A
Sendafax
Clerk:
Goodmorning.sir.CanIhelpyou?
.
Guest:
Goodmorning.Iwanttosendafax.
C:
Whereto,sir?
G:
ToJapan,hereisthefaxnumber,it’s（81）315769
C:
Pleasesitdownandwaitamoment,sir.Iwillsendthisfaxatonce.
G:
OK,Thankyou.
C:
Sorry,sir.Thelineisbusy.Itrieditagainatalotoftime,butit’salsobusy,isyourfaxnumbercorrect.
G:
Letmesee,oh,it’smymistake.Therightnumberis（813）3155769.I’msorrytobringyousomuchtrouble.
C:
Itdoesn’tmatter.Alldone,sir.Hereyouare.
G:
Howmuchdoesthistwopagecost?
C:
Letmecount,it’s15.5yuaninall.Howwouldyouliketomakethepayment,sir?
G:
I’dliketopayincash,butcouldyoutellmehowdoyoucountthisamount.
C:
Theregulationofchargeinbusinesscenterisonthisboard.
G:
Letmesee,Iknow.Hereisthemoney.
C:
Hereisyourchange.
G:
Thankyouverymuch.Goodbye.
C:
Mypleasure.Goodbye.
B
Useinternettypeandcopy
Clerk:
Goodafternoon,sir,CanIhelpyou?
Guest:
Goodafternoon.MayIusetheInternet.
C:
Certainly,sir.Letmedial-up.Pleasesitdownandyoucanuseitalready.
G:
Thankyou.CanItypedofmyE-mail.
C:
Sure.
G:
I’dliketocopythistwopiecesofpaper.
C:
OK.Howmanycopiesdoyouneed?
G:
Oneeach.
C:
Allright.Justamoment,please,sir.Hereyouare.
G:
Thankyou.Howmuchdoesitcost?
C:
Theinternetchargein30minutesis10yuan,thetypeeachpieceofpaperis10yuan,andthecopyeachpieceofpaperforA4sizeis1yuan,sothetotalis21yuaninall.Howwillyoubepayingthebill,sir?
G:
I’dliketopayinmyroombillnow.
C:
Certainly.Couldyousignhere,sir?
G:
OK.Thankyouverymuch.Goodbye.
C:
Mypleasure.Bye.
酒店总机英语口
UsefulExpressions
1、Sorry,hehasmovedtoanotherroo.
2、Pleasepress“8“firstandwhenyouhearthedialtone,pressthenumberyouwant.
3、Sorry,Ican’thearyou.Couldyoupleasespeakalittlelouder?
4、Sorry,Ican’tfollowyou.Couldyouspeakslowly?
5、Sorry,thereisatrunkcallforyou,pleasehangupyourreceiver.
6、Thereisacrossline,pleasedialagain.
7、Thelineisbusy,pleasecallagainafterawhile.
8、I’lltransferyourcalltoInformationdesk,youshouldchecktheroomnumberfirst.
9、MayIreadbackthemessagetoseeifit’scorrect,please?
10、JustwaitamomentandI’llconnectyou.
11、Wouldyoupleasetellmethespellingofyourname?
12、T
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