Cskshzj酒店英语口语很全很全.docx

1、Cskshzj酒店英语口语很全很全生命是永恒不断的创造，因为在它内部蕴含着过剩的精力，它不断流溢，越出时间和空间的界限，它不停地追求，以形形色色的自我表现的形式表现出来。泰戈尔Word ListLaundry洗衣Mini-bar/Refrigerator冰箱Ice冰块Cocacola可乐Mineral water矿泉水Cigarette香烟Sugar方糖Cold water凉开水Hanger衣架Electric Kettle电水壶Glass水杯Cup瓷茶杯Telephone Book电话本Hair Drier电热吹风机Washed水洗Damage毁坏，损坏Compensate赔偿，补偿Dry

2、Cleaned干洗Pressed/Iron熨烫Slipper拖鞋Soap香皂Newspaper报纸Toilet Paper卫生纸Towel毛巾Bath Towel浴巾Floor Towel地巾Small Towel方巾Tea茶叶Beverage饮料Telephone电话TV controller遥控器ID=Identification身份证Bothroom卫生间Shower沐浴Coffce咖啡 PhraseGood morning/afternoon/evening早上好/下午/晚上Have a nice day.(time trip)祝您过得愉快Im sorry.很抱歉Excuse me对不

3、起Thats all right没关系Please follow me请跟我来Thank you 谢谢Just a moment请稍等Right away 马上Turn-down service夜床服务Dry towel干毛巾Make bed整理床铺Room number房号Quick service特快洗衣Im not really sure. 我不能肯定Im sorry to trouble you.对不起，麻烦您了Useful Expressions1.Housekeeping, May I come in?客房服务员，可以进来吗？2.Do you need bellman?您需要行李员

4、吗？3.May I clean the room now?现在我可以打扫房间吗？4.Whats your room number, please? 请问您的房号？5.Could you bring me some more towels,plesae? 你能不能再给我拿几条毛巾来吗？6.The air conditioner doesnt work. 空调机坏了。7.Would you please give me some envelopse and writing paper? 请给我一些信纸信封，好吗？8.Ill bring them to your room at once. 我马上给

5、您送来。9.Internet access press 8 and 163. 上网号码先拨8，再加163。10.Theres something wrong with the toilet. 抽水马桶出毛病了。11.Have you checked your room? 您检查过您的房间吗？12.Ill show you the way myself. 我亲自带您去。13.Have you got any laundry?您需要洗衣服务吗？总台收银的：Useful Expressions1、Would you like to check out?2、Sorry to have kept you

6、 waiting, This is your bill please.3、Can I have your name and room number please?4、What kind of credit cards have you god?5、As a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. Ill write out receipt for you.8、Ill send a bellmen up to get your l

7、uggage.9、How would you like to pay in cash or by credit card?10、This is your bill, please check it and sign here.11、Here is your change and receipt.12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning?14、Have you used any hotel services since breakfast?1

8、5、Todays exchange rate is 8.19 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would you like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend you

9、r stay in our hotel, youll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, youll have to pay the full day rate.ConversationACashier: Good morning. sir. May I help you?Guest: My name is Mr Bell and I was in room 1111. Id like to check out. Can I have my bi

10、ll now? C: Certainly. Mr Bell, please wait a momentThank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? G: Yes, but I paid cash for is also I havent used any services. C: Fine. The total including sevice charge for two days is 844 yuan. Ple

11、ase check it. G: OK. C: Thank you, sir. Would you like to pay in cash or by credit card? G: Credit card. Here you are! C: Thank you. Could you sign here, please? G: Fine. C: Thank you for your coming. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 8

12、06. Im checking out today. But my flight doesnt leave at until 4:30 p.m and I dont want to wait around at the airport all day. Could I keep the room this afternoon? C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. Youll have to pay half of the rate more. If you leave after

13、12:00. G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m? C: Certainly, sir. If you speak to the bellman, hell take care of it. G: Thank you. C: Its my pleasure.行李员岗位英语口语Useful Expressions1、Excuse me. Which one is your bag?2、Is this bag yours?3、Ive come for your luggage.4、I h

14、ope you will dropin again!5、This is your claim tag.6、May I help you with your luggage?7、What else can I do for you?8、Gould you sigh here?9、Breakfast is on the first floor, from 7:00am to 9:00am.10、Is your luggage will be here shortly?11、How long will you leave the luggage here?12、Let me take it plea

15、se!13、May I have your tag, please?14、Whats your room number?15、 Toilet is turn left.16、How many pieces (of luggage ) do you have.17、In our hotel we dont accept tips. Thank you all the same.18、I hope you will enjoy youre stay.19、Have a nice trip.20、Are these your luggage.ConversationABellman: Good af

16、ternoon. Madam. Welcome to our hotel.Guest: Good afternoon. B: May I help you with your luggage, madam? G: Yes, please! B: Please Just a moment, Ill get a luggage cart. madam.Thank you for waiting. Ill show you to the front desk. This way, please. G: Thank you! B: Youre welcome.BBellman: Madam. May

17、I have your room card, please?Guest: Yes. Here you are. B: Thank you. your room is on the 10th floor. This way please(take a elevator ).Your room is here, after you (go into the room). G: Thank you very much. B: Not at all. Where would you like me to put your luggage. G: Anywhere. If you like. B: Pl

18、ease check it. Is it the right number of your luggage? G: Oh, Yes, Its very correct. Theres something for you. B: Its very kind of you. But we cant accept tips. Thank you all the same. Please enjoy your stay, Good-bye. G: Good-bye.酒店商务中心英语口语：Useful Expressions1、I want to send a fax.2、Ill send this f

19、ax at once.3、Sorry, sir. The line is busy.4、I tried a lot of time, but its also busy.5、Its my mistake.6、Im sorry to bring you so much trouble.7、All done, sir. Here you are.8、Let me count, its 15.5 yuan in all.9、Could you tell me how do you count this amount.10、The regulation of charge in business ce

20、nter is on this board.11、May I use the Internet.12、Let me dial-up. Please sit down and you can use it already.13、Can I typed of my E-mail.14、How many copies do you need?15、Id like to copy this two pieces of paper, whats the cost?16、The Internet charge in 30 minutes is 10 yuan.17、The copy each piece

21、of paper for A4 size is 1yuan.18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.19、To copy the papers both sides costs as much as two pieces of paper.20、Ill call the airline to see if there are tickets for you.ConversationASend a faxClerk: Good morning. sir. Can I help

22、you?.Guest: Good morning. I want to send a fax. C: Where to, sir? G: To Japan, here is the fax number, its (81)315769 C: Please sit down and wait a moment, sir. I will send this fax at once. G: OK, Thank you. C: Sorry, sir. The line is busy. I tried it again at a lot of time, but its also busy, is y

23、our fax number correct. G: Let me see, oh, its my mistake. The right number is(813)3155769. Im sorry to bring you so much trouble. C: It doesnt matter. All done, sir. Here you are. G: How much does this two page cost? C: Let me count, its 15.5 yuan in all. How would you like to make the payment, sir

24、? G: Id like to pay in cash, but could you tell me how do you count this amount. C: The regulation of charge in business center is on this board. G: Let me see, I know. Here is the money. C: Here is your change. G: Thank you very much. Good bye. C: My pleasure. Good bye.BUse internet type and copyCl

25、erk: Good afternoon, sir, Can I help you?Guest: Good afternoon. May I use the Internet. C: Certainly,sir. Let me dial-up. Please sit down and you can use it already. G: Thank you. Can I typed of my E-mail. C:Sure. G: Id like to copy this two pieces of paper. C: OK. How many copies do you need? G: On

26、e each. C: All right. Just a moment, please, sir. Here you are. G: Thank you. How much does it cost? C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying

27、 the bill, sir? G: Id like to pay in my room bill now. C: Certainly. Could you sign here, sir? G: OK. Thank you very much. Good bye. C: My pleasure. Bye.酒店总机英语口Useful Expressions1、Sorry, he has moved to another roo.2、Please press “8“ first and when you hear the dial tone, press the number you want.3

28、、Sorry, I cant hear you. Could you please speak a little louder?4、Sorry, I cant follow you. Could you speak slowly?5、Sorry, there is a trunk call for you, please hang up your receiver.6、There is a cross line, please dial again.7、The line is busy, please call again after a while.8、Ill transfer your call to Information desk, you should check the room number first.9、May I read back the message to see if its correct, please?10、Just wait a moment and Ill connect you.11、Would you please tell me the spelling of your name?12、T