饭店客人结账退宿Check-out.ppt

饭店客人结账退宿Check-out.ppt

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Unit5Check-out,结账退宿的操作流程,询问客人姓名、房号询问是否有刚发生的费用，同时通知查房出示账单，说明消费总额解释客人有疑问的款项按照约定的付款方式收款，并开具发票送别客人将单据汇总归类，（通知）更改房态,账单上常见的缩写,ROOM（roomcharge）房租SERV（servicecharge）服务费RESTR（restaurant）餐饮费L.DIST（longdistancecall）长话费LNDRY（laundry）洗衣费,词汇,Account账目、户头Businesscard名片Cashier收银（员）Change零钱Creditlimit信用卡限额Foreigncurrency外币Makepayment付账Exchangerate兑换率,听力对话,1分钟,重点句型,Thankyouforwaiting,MissLiu,hereisyourbill.Wouldyouliketocheckit?

“L”standsforlaundry,and“T”meanstelephonecallcharge.Howwouldyouliketosettlethebill?

MayIhaveaninvoice?

Iamafraidthiscurrencyisnotacceptedinourhotel.,重点句型听力,7分钟,对话练习,朗读课文情境对话,情境对话,Mrs.SmithisinRoom2210andsheischeckingout.Herbillis￥1250.Shewantstosettlethebillwithcash.YoufindthatthecashisnotRMBorUSDbutHKD.Asthehotelregulation,HKDisnotaccept.Trytohelphertocheckout.,情境对话,MissChenhasstayedinthehotelfor4daysandsheisgoingtocheckout.ShefindsthatifshereservedbyCtripshecouldget15%discount.Nowsherequiresthediscount.Butyoufindthatshemadethereservationbytelephone.Trytodealwiththisproblem.,情境对话,Mr.LiisinRoom5233andhedliketocheckout.Hisbillis$320.Heasksthecashiertoexplaintheaccount,include$180roomcharge,15%servicecharge,$40forlaundryand$73forfood.Mr.Lidoesntagreetopayfortheservicechargebecausehebelievesthathehasgiventhetips.Trytodealwiththisproblem.Atlast,Mr.Lilikestosettlethebillwithcreditcard.,阅读理解,TextA,Questions,Whatisaccount?

Whatisfolio?

Differentiateaccountfromfolio.,Thankyou!