中国移动KPI考核办法.docx

中国移动KPI考核办法.docx

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中国移动KPI考核办法

中国移动各省（区、市）公司经营业绩考核办法

中国移动各省（区、市）公司

经营业绩考核办法

中国移动各省（区、市）公司经营业绩考核办法

目

录

一、考核范围·························································································1

二、考核指标体系···················································································1

三、考核指标计分方法和标准····································································2

（一）上市公司整体业绩考核指标······························································2

1、净利润（30分）··············································································2

2、营运收入（20分）···········································································2

3、总资产报酬率（ROA，30分）······························································2

4、客户满意度（20分）········································································3

（二）省公司自身业绩考核指标·································································3

1、利润（22分）·················································································4

2、营运收入（16分）···········································································5

3、资本开支占收入比重（8分）······························································5

4、客户满意度（10分）········································································5

5、网络运行质量（8分）·······································································7

6、数据增值业务（8分）·······································································8

7、集团客户业务（8分）·······································································9

8、中高端客户数（6分）·····································································10

9、TD客户数（6分）···········································································10

10、扣减分事项（-15分）····································································11

11、总资产报酬率（ROA，三年共24分）·················································12