SKU System SOP v15.docx
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SKUSystemSOPv15
SOP
SKUSystem
Author
TerenceLui
SystemEngineering
Approver
AlexChoi
CEO
Reviewer
ChapmanChing
Sourcing
Reviewer
GarretFung
ProjectManagement
Reviewer
NamsonKwok
ProductManagement
Reviewer
SallyNg
CustomerServices
Reviewer
TeresaWong
FirmwareEngineering
Reviewer
JeffreyLin
TechnicalSupport
Reviewer
WKTang
QualityAssurance
1.OBJECTIVES
AnSKUsystemisintroducedthatsupportsbusinessmanagementto:
-Provideconvenienceforcustomertoorderspecificproducts
-InstructOEMsupplierstomanufacturespecificproducts
-ConnectwithERPtobuilddatabaseforproductpricingandcosting
2.DEFINITIONOFSKU
SKUconsistsofthreeparts:
-SKU1,5-characteruniqueidentifiertodescribeNewProductatdefaultstate(i.e.withoutcustomization).ItisresponsiblebyProductMarketing
-SKU2,6-characteruniqueidentifiertodescribetangiblevisualcustomization(i.e.silkscreen,packagingdesign,accessories,etc.),inwhichfirst4charactersaretreatedascustomercodeandlast2charactersaretreatedastherevisionofcustomizationundersamecustomercode.ItisresponsiblebyCustomerServices
-SKU3,9-characteruniqueidentifiertodescribefirmwareandconfigurationcustomization.ItisresponsiblebyTechnicalSupport.
-ThereadinessofafullSKUincludingSKU1,SKU2andSKU3ismaintainedbyProjectManagement.
AccompanyingwithSKU1,SKU2andSKU3,therearevariousitemsintheirpackagesrespectively.
-SKU1Package
oItiscreatedanddevelopedunderProductRealizationProcess(PRP)
oThereadinessofthepackageisverifiedbyProductMarketingbeforerelease
oInsideSKU1package,thefollowingitemsareincluded:
▪ElectricalBOM
▪ProductSpecification
▪ControlPlan
▪QualitySpecification
▪ProductionWorkingInstruction
▪TestingProcedureforPCBA,Semi-FinishGoodandFinishedProduct
▪ReliabilityTestPlan
▪PCBGerberFileandPCBRequirement
▪3D,2DandAssemblyDrawings
▪FirmwareDownloadandRSAtools
▪SMTtesttoolwithbootloaderintegrated
▪KeyInjectionInstruction
-SKU2Package
oItiscreateduponcustomerrequest
oItisreferredtothedefaultversion(i.e.BBPOS)createdunderPRP
oItincludesthemodificationsbasedonthedefaultversionandthecustomerrequirementontangiblevisualchanges(e.g.silkscreen,packagingdesign,accessoriesetc.)
oItisreleasedonlywithcustomerapproval
oThereadinessofthepackageisverifiedbyCustomerServicesbeforerelease
oInsideSKU2package,thefollowingitemsareincluded:
▪MechanicalBOM
▪Color,MaterialandFinishing(CMF)relatedProductionFiles
▪AccessoryList
▪PackagingInstruction
-SKU3Package
oItiscreateduponcustomerrequest
oItisreferredtothedefaultversion(i.e.BBPOS)createdunderPRP
oItincludesthemodificationsbasedonthedefaultversionandthecustomerrequirementonEMVsettingsanddevicesettings
oItisreleasedonlywithcustomerapproval
oThereadinessofthepackageisverifiedbyTechnicalSupportbeforerelease
oInsideSKU3package,thefollowingitemisincluded:
▪CustomizedFirmwarePackagewithConfigurationFile
3.SKUSYSTEMOVERVIEW
TheoperationflowofthesystemisresponsiblebyProductMarketing,andperformedasbelow:
i.AfterPRP,aSKU1shallbecreatedanditspackageshallbemaintainedandcontrolledunderDocumentControlCentre(DCC)
ii.OnceSKU1readyinDCC,itshallbecreatedalsoinDeveloperSiteSystem(DSS)andERPsystemrespectively
iii.MeanwhileSKU1packageshallbereleasedthruDCCforOEMsuppliertodownloadifneeded
iv.IntheDeveloperSite,SKU2andSKU3shallbecreatedrespectivelyuponcustomerrequest,withreferencetotheavailableSKU1inthesite
v.OncecustomizedSKU2andSKU3ready,theywillbetransferredfromDeveloperSitetoDCC&ERPrespectively
vi.Similarly,SKU2orSKU3packagesshallbereleasedthruDCCtoOEMsuppliertodownloadrespectivelyifneeded
vii.InthecaseofchangesrequiredforthecontentsinthereleasedSKUpackages,anEngineeringChangeNotice(ECN)Processmaybeproceeded,andthepackagesintheDCCmaybeupdatedaccordinglywithapproval
ProductRealizationProcess(PRP)
PRPisthemoduletogenerateanewproductandsoprovideSKU1anditspackage,aswellasreferenceSKU2&SKU3fordefaultBBPOSversionandtheirpackages,asaninputtothesystemforcustomizedfullSKUgeneration.ForthedetailsofthePRP,pleaserefertoitsprocessdocumentseparately.
DocumentControlCentre(DCC)
DCCisthemoduletomaintainandcontrolthepackagesofSKU1,SKU2andSKU3.Itseparatesintwopartsfortwopurposes:
i)internaldocumentmanagementsystemforPRP;ii)externaldocumentstorageandinterfaceforreleaseofthepackagestovarioussystemsespeciallytoOEMsuppliers.MicrosoftSharepoint(withlinkhere)isfacilitatedtosupportthefunctionsandoperationsofthismodule,withspecificpermissionmanagementfordedicatedpersonsofOEMsupplierstodownloadappropriateSKUpackages.ForthedetailsofDCC,pleaserefertoitsSOP.
DeveloperSiteSystem(DSS)
DSSisthemoduleto:
-Connectwithcustomersforreviewontangiblevisualdesignandfirmwaredesigncustomizations
-Allowcustomerssign-offcustomizeddesignandprovideevidence
Asmentionedabove,DSSisservedforcustomizationsonSKU2orSKU3only.
Theinputofthesystemareeither:
-Customerrequestontangiblevisualdesigninformation,or
-CustomerrequestonEMVanddevicesettingsinformation
Togetherwiththeinputs,thereisanentrycriteriathatanSKU1isreadywithdefaultSKU2&SKU3asabaseline.
ForSKU2,thereare3activitiestobeperformedintheDSS:
a.OpenanCustomerCodebyCS
b.StorecustomizedvisualdesignfilesbyCS
c.Allowcustomersign-offthecustomizeddesignfiles
ForSKU3,similarly,thereare4activitiestobeperformedintheDSS:
a.Provideonlineconfigurationformtocustomerforfillinginrequirements
b.ShareconfigurationforminPDFformattoFirmwareEngineering,TechnicalSupport,ProductMarketingetc.asareference
c.Storecustomizedfirmwarebinaryanditsconfigfile,andallowcustomertodownloadforevaluation
d.Allowcustomersign-offthecustomizedfirmwarepackagewithconfigurationfile
Finally,specificonSKU2andSKU3,fewoutputshallbereleased.
ForSKU2:
a.Customizedtangiblevisualdesignpackagefordownload
b.Sign-offevidenceforcustomizedvisualdesign
ForSKU3:
a.Customizedfirmwarepackagewithconfigurationfilefordownload
b.Sign-offevidenceforcustomizedfirmwarepackage
FirmwareEngineeringisresponsibletomaintainandcontroltheDSS
ProductMarketingisresponsibletoexecutetheactivitiestoprovideinputtoDSS,andtopassoutputfromDSStoothersystems.ItistoensureSKU2,SKU3andtheirpackagesareinsyncbetweenDSS,DCCandERPoncecreated
Thereisaremarkthat,DSSistheinterfacebetweencustomersandBBPOSinternalsystemonly,soitshallnotbedisclosedtoanyOEMsuppliersforanypurposes
EnterpriseResourcePlanning(ERP)
ERPisthemoduletoapplySKU1,SKU2andSKU3andtheirinformation,tosupportproductpricing,costingandorderingfordailyoperation.TheproductcostingandpricingoftheSKUshallberesponsiblebySourcingandCustomerServicesrespectively.ERPisinterfacedwithDCCtoensuretheinformationofSKUareinsyncinbetween,whichisresponsiblebyProductMarketing.MicrosoftNAVisfacilitatedtosupportthefunctionsandoperationsofthismodule.ForthedetailsofERP,pleaserefertoitsprocessdocument.
EngineeringChangeNoticeProcess(ECN)
ECNisthemodulethatcanmanagethechangesrelatedtoproductafterSKUrelease.ItisinterfacedwithDCC,toupdatethecontentsintheSKUpackagesinthereoncechangesapproved.ForthedetailsofECN,pleaserefertoitsprocessdocument.
4.SKUCREATION
Byconsideringdifferentnatures,SKU1,SKU2andSKU3shallbecreatedindifferentways.
SKU1
SKU1istodescribeaproductrangeintheorganization,whichiscreatedunderPRP.ProjectManagementmanagestherelatedproductdevelopmentactivitiesandalsothedeliverablesofSKU1packageincluding:
-ProductInformationbyProductMarketing:
oProductSpecification
-ElectronicdesignoutputsbyElectricalEngineering:
oEEBOM
oTestingProcedureforPCBA,Semi-FinishGoodorFinishedProduct
oPCBGerberfileandPCBrequirement
-MechanicaldesignoutputsbyMechanicalEngineering:
oTestingProcedureforSemiorFinishedProduct
o3D,2DandAssemblyDrawings
-SoftwaredesignoutputsbyFirmwareEngineering:
oKeyInjectionMethodandInstruction
oFirmwareDownloadtoolandRSAtool
oSMTtesttoolwithbootloader
-QualitydesigndocumentbyQualityAssurance:
oQualitySpecification
oReliabilityTestPlan
oControlPlan
-ProductionengineeringdocumentbyProductEngineering:
oProductionWorkingInstruction
ProjectManagementisresponsibletoensurethereadinessandqualityoftheabovedeliverablesunderinternalDCCbeforeinformingProductMarketingforfinalreview.
ProductMarketingisresponsibletoverifythereadinessofdeliverablesinquality;andonceaccepted,createanewSKU1inERPandDSSrespectively,anditspackageunderexternalDCCforbusinessoperations.Togetherwiththeacceptance,achecklistforSKU1packageshallbesignedoffbyProductMarketing.
Finally,ProductMarketingisalsoresponsibletoinformCustomerServices,TechnicalSupport,SourcingandProjectManagementetc.thattheSKU1anditspackageisreadyforbusinessoperations
Thereisaremarkthat,specificontheEEBOMandMEBOM,theyareinaformofdesignBOMoncereadyafterPRP.TheyshallbeinputintoERPsoastoc