UNIT 2.docx

UNIT 2.docx

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UNIT2

Unit2

Doyouhaverommsfortomorrowevening?

/Arethereroomsavailablefortomorrowevening?

/Doyouanyvacanciesfortomorrowevening?

/Doyouhaveasingleroom?

Sorry.Alltheroomshavebeenbooked.

Sorry.Alltheroomshavebeenoccupied.

Sorry.Therearenomoresingleroomstoday.

Asingleroom?

Letmesee.

Whatkindofroomdoyouwant?

Asingle/standardroomwilldoforme.

Asuite.

I’dlikeaquietroom.

Iwantaroomonthestreet.

I’dlikearoomonthesunnyside.

I’dpreferaroomfacingthesea.

I’dlikearoomwithaniceview.

Howlongwillyoubestaying?

Threedays.

Couldyoutellmeinwhosenamewasthereservationmade/

InnameofJoeTom.

Isthereaspecialrateforagroupreservation?

Thereissomereductionforgroups.

Yes.Wehavespecialratesforgroups.

Thereissomediscountforgroups.

Howwouldyouliketomakepayment?

I’llbepayingincash.

I’llbeusingacreditcard.

I’llbepayingwithacompanycheck.

Onthecompanycount,please.

Doyouaccepttraveler’scheck?

CanIpaybycreditcard?

1Reservation

A:

RoomReservation.Goodafternoon.

B:

I’dlikebebookadoubleroomforDecemer6th.

A:

That’sfine.AdoubleroomforDecemer6th,right?

B:

Yes.What’stherate,please?

A:

Thecurrentrateis﹩50perright.

B:

Whatservicescomewiththat?

A:

You’llhavearadio,acolorTV,atelephone,andanewspaperdeliveredtoyourroomeveryday.

B:

Thatsoundsnotbad.Andwhatkindofbusinessdoyouoffer?

A:

Well,mostoftheroomshavebroadbandInternetaccessandtheycanarrangesecretaryserviceifyoutellmeinadvance.Therearealsomeetingroomsthatyoucanbook.

B:

Perfect.I’lltakeit.

A:

Howlongwillyoubestaying?

B:

Threedays.

A:

Couldyoutellmeyourname,please>

B:

Yes,thisisJoe.

A:

Couldyouspellthatplease?

B:

Sure,It’sJ-O-E.

A:

Andwhatisyourtelephonenumber,please?

B:

（0441）12345678.

A:

（0441）12345678.Thankyou.WelookforwardtoseeingyouonDecember6th.

B:

Great.That’sall.Goodbye.

A:

Goodbye.

2Cancelareservation.

A:

RoomReservation.CanIhelpyou?

B:

Yes,I’dliketocancelareservation,becausethetravelschedulehasbeenchanged.

A:

That’sOK..Couldyoutellmeinwhosenamewasthereservationmadein?

B:

Joe.

A:

Canyouspellit?

B:

Yes,J-O-E.

A:

Andwhatwasthedateofthereservation?

B:

FromOctober6thto9thforfourdays.

A:

Excuseme,butisyourreservationforyourselforforanother?

B:

It’sformyboss.

A:

Well,mayIhaveyournameandphonenumber,please?

B:

Yes,it’sKatherShi,andmynumberis（001）12345678.

A:

Thankyou,IwillcancelMr.Joe’sreservationfromOctober6thto9thforfourdays.MynameisWangLeiandwelookforwardtoanotherchancetoserviceyou.

B:

Thankyouthesame,MissWang.

A:

It’smypleasure.Goodbye.

3Registration

A:

Ihearthatthisisoneofthebesthotelsaround.

B:

Weliketothickso,Sir.

A:

I’mnewinthiscityandwillonlybestayingafewdays.ButIwouldliketoseeinganddoingasmanyaspossiblewhileI’mhere.

B:

MayIask,sir,haveyoucheckedinyet?

A:

No,Ihaven’t.

B:

Ifyouwill,pleasefilloutthiscard.Pleasewriteyournameandhomeaddresshere.Thereiswhereyouputyourpassportnumber.

A:

Inthisbox?

B:

That’sright.Nowsignyournameatthebottom.

A:

Likethis.

B:

Verygood.sir.Wouldyoulikeasingleroom?

A:

Yes,please.

B:

Willyoubestayingfortwodays?

A:

Possiblythree,butoutmedownfortwo,anyway.

B:

Wouldyouliketopayitcashorchargeit?

A:

I’llpayincash.

B:

Verywell,sir.HereyourroomcardtoRoom1108.

A:

Thanks.Andcouldyoupointmetherightdirection?

4Showaguesttotheroom

A:

Ourroomisfacingthesea.It’sverybeautiful.Ihopeyouwilllikeit.

B:

Yes.Iwill.Theroomlooksverynice.

A:

Mr.Wang,hereisthelightwatch,thewardrobe,andthemini-bar.

B:

Wonderful!

A:

Hereisthemasterswitch.Thisisthetemperaturecontrol.Youmayadjustitasyoulike.Andthepanelonthenightstandcontrolsthedifferentdevicesintheroom.Bytheway,there’retwosocketsinthebathroom,for110Vand220Crespectively,thevoltagehereismuchhigherthanthatinUSA.

B:

Oh.Icanusemyelectricshaver.AndIfeelliketakingabathtofreshupaftertheinternationalflight.AndhowcanImakeanoutsidecall?

A:

Ifyouwanttomakeanoutsidecall,pleasedial“0”first.Thereisatelephonedirectoryonthewritingdesk.Youmayreadit.

B:

WhatabouttheTV?

A:

Thisistheremotecontrol.Thereareeightychannelsincluding6Englishprogramsand2Frenchprograms.Hereistheprogramslist.Well,isthereanythingthatIcandobeforeIleavetheroom?

B:

You’vemadeusfeelverywelcome.Bytheway,isthetapwaterdrinkable?

A:

Pleasedon’tdrinkthetapwaterunlessitisboiled.Andtherearetwobottlesofdrinkingwaterinthebathroom,freeofcharge.Ifyouneedanythingelse,pleasedial“8”.We’realwaysatyourservices.

B:

Thankyouverymuch.

A:

You’rewelcome.Ihopeyouwillenjoyyourstaywithus.

5Moringcallservice

A:

Thisisthefrontdesk.

B:

Hello,I’dliketohavethemorningcallservice.

A:

Allright.

B:

At6amtomorrowmorning.

A:

Whatisyourroomnumber?

B:

1108.

A:

Iamsure.Doyouneedanyotherhelp?

B:

No,thank.

6Laundryservice

A:

WhatcanIdoforyou,sir?

B:

Couldyousendsomeoneupformylaundry,please?

Room1108,Lee.

A:

Certainly.Mrs.Lee.Avaletwillbeupinafewminutes.

B:

Good.IalsohaveasilkdresswhichIdon’tthinkItisacolor-fast.Willthecolorruninthewash?

A:

We’lldry-cleanthedress.Thenthecolorwon’trun.

B:

Areyousure?

A:

yes.

B:

Good!

Andtheliningofmyhusband’sjackethascomeunstitched.Itmighttearoverfurtherwhilewashing.

A:

Don’tworry.We’llstitchitbeforewashing.

B:

That’sfine.Now,whencanIhavemylaundryback?

A:

Usuallyittakesaboutonedaytohavelaundrydone.Butwouldyoulikeexpressserviceorsame-day?

B:

Whatisthedifferenceinprice?

A:

We’llcharge30%moreforexpress,butitonlytakes5hours.

B:

Andforsame-day,willIgetthedressandskirtbackthisevening?

A:

Yes.Alldeliverieswillbemadebefore6o’clock.

B:

Ihopeexpressthen.

7Complaint

A:

Goodmorning,sir.WhatcanIdoforyou?

B:

I’mKather,I’minRoom1108.Canyouchangetheroomforme?

It’stoonoisy.Iwerewokenupseveraltimesbythenoisethebaggageelevatormade.Itwastoomuchforme.

A:

I’mawfullysorry.Sir,Idoapologize.Room1108isattheendofthecorridor.It’spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.

B:

Anyhow.I’dliketochangemyroom.

A:

Noproblem.Sir,we’llchangeit.Butwedon’thaveanyspareroomtoday.Couldyouwaittilltomorrow?

TheAmerIcanEducationDelegationwillbeleavingtomorrowmorning.There’llbesomeroomsforyoutochoosefrom.

B:

Allright.IhopeI’llbeabletoenjoymystayinaquietsuitetomorroweveningandhaveasoundsleep.

A:

Besure.I’llmakeanoteofthat.Everythingwillbetakencareof.Andifthereisanythingmoreyouneed.Pleaseletusknow.

8Checkoff

A:

Goodmorning,sir.WhatcanIdoforyou?

B:

I’mleavingatten,soI’dliketosettlemyaccountnow.

A:

Yes,sir,mayIhaveyourroomnumber?

B:

Room1108,andthenameisKatherShi.

A:

Right.Howwouldyouliketomakepayment?

B:

Onthecompanyaccount,please.

A:

MayIknowthenameofyourcompany,please?

B:

Yes.It’sCHANGZHOUHUIZHUO.

A:

MayIhavetwoofyourbusinesscards,please?

B:

Why?

A:

We’dlikeoneforyourfileandoneforaccounts.

B:

Isee.Hereyouare.

A:

Pleasejustwaitamoment.I’llgetyourbillreadyforyourightaway.

B:

Thanks.

A:

Haveyouusedyourmini-barsincebreakfast?

B:

No.Ihaven’t.

A:

Verygood.Sir,hereisyourbill.Pleasecheckandsignhere.

B:

OK.Excuseme.What’sthischargehere?

A:

That’sfoethebreakfastyouorderedfromtheroomservice.

B:

Oh,yes.It’sonWednesdaymorning.Ialmostforgot.Sorryaboutthat.

A:

That’sallright.Haveanicetrip.

B:

Thankyou.

星期一Monday

星期二Tuesday

星期三Wednesday

星期四Thursday

星期五Friday

星期六Saturday

星期日Sunday

一月January

二月February

三月March

四月April

五月May

六月June

七月July

八月August

九月September

十月October

十一月November

十二月December