UNIT 2.docx

1、UNIT 2Unit 2Do you have romms for tomorrow evening?/Are there rooms available for tomorrow evening?/Do you any vacancies for tomorrow evening?/Do you have a single room?Sorry. All the rooms have been booked.Sorry. All the rooms have been occupied.Sorry. There are no more single rooms today.A single

2、room? Let me see.What kind of room do you want?A single / standard room will do for me.A suite.Id like a quiet room.I want a room on the street.Id like a room on the sunny side.Id prefer a room facing the sea.Id like a room with a nice view. How long will you be staying?Three days.Could you tell me

3、in whose name was the reservation made/In name of Joe Tom.Is there a special rate for a group reservation?There is some reduction for groups.Yes. We have special rates for groups.There is some discount for groups.How would you like to make payment?Ill be paying in cash.Ill be using a credit card.Ill

4、 be paying with a company check.On the company count, please.Do you accept travelers check?Can I pay by credit card?1 ReservationA: Room Reservation. Good afternoon.B: Id like be book a double room for Decemer 6th.A: Thats fine. A double room for Decemer 6th , right?B: Yes. Whats the rate, please?A:

5、 The current rate is 50 per right.B: What services come with that?A: Youll have a radio, a color TV, a telephone, and a newspaper delivered to your room every day.B: That sounds not bad. And what kind of business do you offer?A: Well, most of the rooms have broadband Internet access and they can arr

6、ange secretary service if you tell me in advance. There are also meeting rooms that you can book.B: Perfect. Ill take it.A: How long will you be staying?B: Three days.A: Could you tell me your name, pleaseB: Yes, this is Joe.A: Could you spell that please?B: Sure, Its J-O-E.A: And what is your telep

7、hone number, please?B: (0441) 1234 5678.A: (0441) 1234 5678. Thank you. We look forward to seeing you on December 6th.B: Great. Thats all. Goodbye.A: Goodbye.2 Cancel a reservation.A: Room Reservation. Can I help you?B: Yes, Id like to cancel a reservation, because the travel schedule has been chang

8、ed.A: Thats OK. .Could you tell me in whose name was the reservation made in?B: Joe.A: Can you spell it?B: Yes, J-O-E.A: And what was the date of the reservation?B: From October 6th to 9th for four days.A: Excuse me, but is your reservation for yourself or for another?B: Its for my boss.A: Well, may

9、 I have your name and phone number, please?B: Yes, its Kather Shi, and my number is (001)12345678.A: Thank you, I will cancel Mr. Joes reservation from October 6th to 9thfor four days. My name is Wang Lei and we look forward to another chance to service you.B: Thank you the same, Miss Wang.A: Its my

10、 pleasure. Goodbye.3 RegistrationA: I hear that this is one of the best hotels around.B: We like to thick so, Sir.A: Im new in this city and will only be staying a few days. But I would like to seeing and doing as many as possible while Im here.B: May I ask, sir, have you checked in yet?A: No, I hav

11、ent.B: If you will, please fill out this card. Please write your name and home address here. There is where you put your passport number.A: In this box?B: Thats right. Now sign your name at the bottom.A: Like this.B: Very good. sir. Would you like a single room?A: Yes, please.B: Will you be staying

12、for two days?A: Possibly three, but out me down for two, anyway.B: Would you like to pay it cash or charge it?A: Ill pay in cash.B: Very well, sir. Here your room card to Room 1108.A: Thanks. And could you point me the right direction?4 Show a guest to the roomA: Our room is facing the sea. Its very

13、 beautiful. I hope you will like it.B: Yes. I will. The room looks very nice.A: Mr. Wang, here is the light watch, the wardrobe, and the mini-bar.B: Wonderful!A: Here is the master switch. This is the temperature control. You may adjust it as you like. And the panel on the nightstand controls the di

14、fferent devices in the room. By the way, therere two sockets in the bathroom, for 110V and 220C respectively , the voltage here is much higher than that in USA.B: Oh. I can use my electric shaver. And I feel like taking a bath to fresh up after the international flight. And how can I make an outside

15、 call?A: If you want to make an outside call, please dial “0”first. There is a telephone directory on the writing desk. You may read it.B: What about the TV?A: This is the remote control. There are eighty channels including 6 English programs and 2 French programs. Here is the programs list. Well, i

16、s there anything that I can do before I leave the room?B: Youve made us feel very welcome. By the way, is the tap water drinkable?A: Please dont drink the tap water unless it is boiled. And there are two bottles of drinking water in the bathroom, free of charge. If you need any thing else, please di

17、al “8”. Were always at your services.B: Thank you very much. A: Youre welcome. I hope you will enjoy your stay with us.5 Moring call serviceA: This is the front desk.B: Hello, Id like to have the morning call service.A: All right.B: At 6 am tomorrow morning.A: What is your room number?B: 1108.A: I a

18、m sure. Do you need any other help?B: No, thank.6 Laundry serviceA: What can I do for you, sir?B: Could you send someone up for my laundry, please? Room 1108,Lee.A: Certainly. Mrs. Lee. A valet will be up in a few minutes.B: Good. I also have a silk dress which I dont think It is a color-fast. Will

19、the color run in the wash?A: Well dry-clean the dress. Then the color wont run.B: Are you sure?A: yes.B: Good! And the lining of my husbands jacket has come unstitched. It might tear over further while washing.A: Dont worry. Well stitch it before washing.B: Thats fine. Now, when can I have my laundr

20、y back?A: Usually it takes about one day to have laundry done. But would you like express service or same-day?B: What is the difference in price?A: Well charge 30% more for express, but it only takes 5 hours.B: And for same-day, will I get the dress and skirt back this evening?A: Yes. All deliveries

21、 will be made before 6 oclock.B: I hope express then.7 ComplaintA: Good morning, sir. What can I do for you?B: Im Kather, Im in Room 1108. Can you change the room for me? Its too noisy. I were woken up several times by the noise the baggage elevator made. It was too much for me.A: Im awfully sorry.

22、Sir, I do apologize. Room 1108 is at the end of the corridor. Its possible that the noise is heard early in the morning when all is quiet.B: Anyhow. Id like to change my room.A: No problem. Sir, well change it. But we dont have any spare room today. Could you wait till tomorrow? The AmerIcan Educati

23、on Delegation will be leaving tomorrow morning. Therell be some rooms for you to choose from.B: All right. I hope Ill be able to enjoy my stay in a quiet suite tomorrow evening and have a sound sleep.A: Be sure. Ill make a note of that. Everything will be taken care of. And if there is anything more

24、 you need. Please let us know.8 Check offA: Good morning, sir. What can I do for you?B: Im leaving at ten, so Id like to settle my account now.A: Yes, sir, may I have your room number?B: Room 1108, and the name is Kather Shi.A: Right. How would you like to make payment? B: On the company account, pl

25、ease.A: May I know the name of your company, please?B: Yes. Its CHANGZHOU HUIZHUO.A: May I have two of your business cards, please?B: Why?A: Wed like one for your file and one for accounts.B: I see. Here you are.A: Please just wait a moment. Ill get your bill ready for you right away.B: Thanks.A: Ha

26、ve you used your mini-bar since breakfast?B: No. I havent.A: Very good. Sir, here is your bill. Please check and sign here.B: OK. Excuse me. Whats this charge here?A: Thats foe the breakfast you ordered from the room service .B: Oh, yes. Its on Wednesday morning. I almost forgot. Sorry about that.A: Thats all right. Have a nice trip.B: Thank you. 星期一 Monday星期二 Tuesday 星期三 Wednesday 星期四 Thursday 星期五 Friday星期六 Saturday星期日 Sunday一月 January二月 February三月 March四月 April五月 May六月 June七月 July八月 August九月 September十月 October十一月 November十二月 December