金正昆商务礼仪全集笔记.docx

金正昆商务礼仪全集笔记.docx

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金正昆商务礼仪全集笔记

金正昆商务礼仪全集笔记

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JinZhengkuncompletenotesonbusinessetiquette

Secondspeaker:

JinZhengkun,seniorandauthoritativeinternationalbusinessetiquetteexpert,Ministryofforeignaffairsconciergeetiquetteconsultant,doctoraltutor,RenminUniversityofChina,UniversityofInternationalRelations,directoroftheDepartmentofforeignaffairsandpublicrelationsetiquetteCenterresearchdirectorProfessorJinZhengkun.Mainlyengagedindiplomacy,communicationstudies,etiquettestudies.Ithaspublished12monographsandabout3500000teachingmaterials,andhaspublishednearly100articles,includingatotaloftwowords.Isawell-knownetiquetteexperts,ChinesePeople'sPublicSecurityUniversityandmanyotherinstitutionsofhigherlearning,part-timeprofessor,thegovernmentmultisectoralconsultant.Atpresent,thepeople'sUniversityforgraduatestudents,undergraduatestudentsandcorrespondencestudentstoopenthe"diplomatictheoryandpractice","internationaletiquette","socialetiquettecourse","serviceetiquettecourse","studentsetiquette"andothercourses.Briefintroduction:

etiquetteisacomprehensivebehavioralscience,isthecompletebehaviorininterpersonalcommunication,fromfirsttolastwithacertain,commonproceduresandmethodstoshowself-restraintandrespectforothers.Becauseofregionalandhistoricalreasons,theunderstandingofetiquettevariesamongdifferentregionsandethnicgroups.Inthelong-terminternationalexchanges,graduallyformedtheetiquetteofforeignaffairsnorms,alsoknownasforeign-relatedetiquette.Etiquetteconcerningforeignaffairsisacommonpracticethatpeopleshouldfollowininternationalcontacts,anditisacommonpractice.Itemphasizesthestandardization,objectivityandtechniqueincommunication.Withthequickeningofthepaceofreformandopeningtotheoutsideworld,foreignaffairshaveincreasedinpeople'slivesandwork.Itisparticularlyimportanttounderstandthecontentandrequirementsofforeign-relatedetiquetteandtomastertheskillsofdealingwithforeigners.Inthislecture,RenminUniversityofChinaDeanJinZhenkunprofessorofdiplomacyattheUniversityofInternationalRelations,fromthreeaspectsofgovernment,businessanddailylife,asweelaborateandanalyzesomecommonsenseandChineseforeignetiquettedifferenceandforeignetiquette.Hebelievesthatthereiscontactbetweenpeopletounderstand,tounderstand,tocommunicate,tocommunicate,tointeract,whicharethreeimportantprocedures.

Importanceofcommunicationartinthefirststage

Businessetiquettereferstothecommunicationartthatbusinesspeopleshouldfollowintheirbusinessactivities.

Therearefourconventionalwaystoobtainabusinesscard:

fourcommonmethodsforobtainingabusinesscard:

1,tradingmethod:

firstdelivery,namecard;transactionmethod:

firstdelivery,delivery:

2namecard;atthesametime"daredwhetherweareluckyenoughtoexchangeyournamecard,atthesametime;frequent:

deliveryaboutwhetherweareluckyenoughtoexchangeyournamecardcanhavetheprivilegeofexchangenamecard";

3,courtesyLaw:

foreldersorseniorpositions,"Ihopemoreadvicelater,howcanIcontactyou?

"HumilityLaw:

foreldersorseniorpositions,Ihopethataftermoreadvice,howcanIcontact?

Ihopeyoucangivememoreadvice.4,equallaw:

"howcanIcontactyou?

"HowcanIgetintouchwithyou?

Method:

howtoconnectwith"equality,"withMobileyou:

"don'tring（wheninshutdown,shutdown"and"foryou）"and"listen","donotgoouttoanswer."asaresultofbusinessandotherreasonscannotbeturnedoffcanbechangedtoshockorbyotherstolearnthreeescrowbusinessetiquette:

1,improvethequalityoftheindividual:

educationisreflectedinthedetails,thedetailsreflectthepersonalqualities;2,isconducivetothecommunicationbusiness;3,themaintenanceofcorporateimage:

individualrepresentativebusinesscontactsinthewhole.

Businesspeople'sabilitytowork:

businesspeople'sabilitytowork:

1,businessability;2.Communicativeability（asustainabledevelopmentability,interpersonalrelationship,attentionandprocessingability）.Dualability

Respectforthebasic--thebasicconceptofbusinessetiquette,thethreestageofrespectbased--thebasicconceptofbusinessetiquette

"Example",palmupwardshowcourtesy,respect,palmdowntoexpressrebuke1,premise:

understandtheobjectofcontact,minimumrequirements,understandwhatitdoesnotlike;

"Infrontof"womenpraiseotherwomen2,thefirstlevelpoint:

self-esteem,clothing,andotheraspectsofthespeechanddeportmentreflectsthewayofgettingalongwithpeople.""womenwearjewelry:

accordwiththeidentity,lessisbetter;twonotsuitabletowearjewelryshow:

money,insocialoccasionstowearjewelryandjewelryshowfemalecharm（suchasbrooches,anklets）;wearprinciple:

homogeneouswithcolor.""womenshoulddressinbusinessoccasions,shouldpayattentiontothe"fiveno":

（1）donotwearblackleatherskirt,especiallycommunicationinforeignbusiness;

（2）theformaloccasionnotonlybrokenleg;（3）donotwearsocks（carry-sparesocks）footwear（4）don'tset,cannotwearcasualshoes,wearapairofshoespackage（beforeexposedfoot;toeaftershowingnoheel）（5）noblankdresssocks,otherwiseknownasthe"threelegs".";"casesofoccasion:

menwatch,womenbags.Advancedoccasions:

menwatchwatches,womenwatchbags.Ordinarybusinessoccasions:

menlookatthewaist,ordinarybusinessoccasions:

malefemalehead（waist,hair:

notHairColoring,cannolongerthantheshoulder,hair,andhairnottooformalagelimit）.3,secondlevels-respectforthreeotherpeople'sattention:

（1）accuratepositioningoftheobjectofcommunication:

"case"foreignexchange:

foreignguestsgiftpackaging,packagingvalueaccountedforthreeofthetotalvalueofthegift

Oneofthegifts,packagingshouldbe200yuan,100yuan;toopenslightlyatandpraise,donotlookatthegiftsfacetofaceopen,slightlyandpraised,sorryforeachother;diningcannotmake3mistakes:

nomodificationorfinishingclothinginpublic;adrink,pleasedrinktoasttoeachother.Sorrydon'tdrinknottoastJiacai;dinnercannotsound.Adishwithoutfood;ameal;anoise.Ofcourse,domesticbusinesscontactshavesomedifferences.

（2）:

"followtherules"toacceptthenamecard,payattentionto2points:

nonamecardtotellThereisanexchangeofcalls.,"runout"or"no"（lie）（missing）;

Thefourth,fifthstageisgoodatexpressingfourth,

"Patients"dressexpression:

don'thangoutthemalewaist,shouldbeputinthehandbag;calltheexpressionofMRS,object,lover;greetinglanguage:

eat?

=nice,to,meet,you,you,are,sexy,and,beautiful=haveyoueaten?

Don'thesitatetopraiseeachother.Whichseatisonthe"double"limousine?

Theguestssatthere,whereisthebooking（withguesthost,ifyouinsist）;specifically,therearethreeseats,thestandardtojudgethedifferentsocialsituations,differentinterpersonalrelationship,thecarpositiondifferent":

socialoccasions:

themasterdrivewheelfortheattendanceofvice.Businessoccasions:

full-timedrivers,therightrearseatis（accordingtodomestictrafficrules）,deputydriver'sseattoseatVIP（securitysuite;attendanceattendance）,forthedriverbehindtheseat,thehighestsafetyfactor,thepassengerseatforthebackseat.Managementsyllogism:

thinkofwriting（rules）->bywrittendowntodo）-->tobehaveinaccordancewithwrittendowntodo（thinkofwriting（rules）,accordingtothewrittendowntodo（behave）-tododownbusinessetiquettehastwolevels:

somethingtodoandnotdosomething.Themenweredressedassuits.Shouldfollowthe"threethree":

1,threeprinciples:

thebodycolorofnotmorethanthreecolors（color）,colorprinciple:

thebodycolorisnotmorethanthreecolors（color）;2and31laws:

shoes,belts,briefcasethreekeepablackcolor,thebest;andthe31laws:

shoesbeltbriefcasethreeofacolor,black,3best;threetaboos:

leftsleeveappliances;donotwearnylonsocks,donotwearwhitesocks;tietexturethreetaboo:

choose,choosesilkandwool,unlessotherwisedonothaveauniformmatching,colorwithdark,shortsleevedonlytheuniformshirtandtieashortsleevedshirt,jacketnotie.

Threefashiontie:

MendimpleMen'Dimple,notieclip（unlessoftenwavedVIPandwearuniformsanduseatieclipofcivilservants）,thearrowattheupperendofthelowertiebeltbuckle（generallynotsuitbuttonthebottombutton,thebuttonjustbelowtherightsuitinthebeltbuckleatthistiewithlowerend）

Dressthreeelements:

color,styleandfabricdresssuitthreerequirements:

（monochrome,darkblue,grey,preferredselectionaftertheelectionofblack,blackaslongasforweddingsandotherceremonies）;singlebreastedwool.

Sixth,formalmeaning:

improvepersonalquality,sixth,seventhformsofformalmeaning:

improvepersonalquality,improvecorporateimage

Whoshouldringoffwhilethetwopartiesareonthephone?

Thosewithhigherstatus（higherauthorities）shouldfirsthangupandcallthesamelevel.Thosewithhigherstatus（higherauthorities）shouldfirsthangupandcallthesamelevel.Six:

workplacedresstoobright,toomessy,toomuchexposure,tooshort,tootight,toomuchperspective.Businessaddress:

noname（"Hellofour,......"）andalternativeprogram（"6"）,localname,addresseachotherasbrothers.""courtesyservicethreeelements:

（1）receivedthreetimes:

welcometohaveasou