金正昆商务礼仪全集笔记.docx

1、金正昆商务礼仪全集笔记金正昆商务礼仪全集笔记This article is contributed by geozcDOC documents may experience poor browsing on the WAP side. It is recommended that you first select TXT, or download the source file to the local view.Jin Zhengkun complete notes on business etiquetteSecond speaker: Jin Zhengkun, senior and a

2、uthoritative international business etiquette expert, Ministry of foreign affairs concierge etiquette consultant, doctoral tutor, Renmin University of China, University of International Relations, director of the Department of foreign affairs and public relations etiquette Center research director P

3、rofessor Jin Zhengkun. Mainly engaged in diplomacy, communication studies, etiquette studies. It has published 12 monographs and about 3500000 teaching materials, and has published nearly 100 articles, including a total of two words. Is a well-known etiquette experts, Chinese Peoples Public Security

4、 University and many other institutions of higher learning, part-time professor, the government multisectoral consultant. At present, the peoples University for graduate students, undergraduate students and correspondence students to open the diplomatic theory and practice, international etiquette,

5、social etiquette course, service etiquette course, students etiquette and other courses. Brief introduction:, etiquette is a comprehensive behavioral science, is the complete behavior in interpersonal communication, from first to last with a certain, common procedures and methods to show self-restra

6、int and respect for others. Because of regional and historical reasons, the understanding of etiquette varies among different regions and ethnic groups. In the long-term international exchanges, gradually formed the etiquette of foreign affairs norms, also known as foreign-related etiquette. Etiquet

7、te concerning foreign affairs is a common practice that people should follow in international contacts, and it is a common practice. It emphasizes the standardization, objectivity and technique in communication. With the quickening of the pace of reform and opening to the outside world, foreign affa

8、irs have increased in peoples lives and work. It is particularly important to understand the content and requirements of foreign-related etiquette and to master the skills of dealing with foreigners. In this lecture, Renmin University of China Dean Jin Zhenkun professor of diplomacy at the Universit

9、y of International Relations, from three aspects of government, business and daily life, as we elaborate and analyze some common sense and Chinese foreign etiquette difference and foreign etiquette. He believes that there is contact between people to understand, to understand, to communicate, to com

10、municate, to interact, which are three important procedures.Importance of communication art in the first stageBusiness etiquette refers to the communication art that business people should follow in their business activities.There are four conventional ways to obtain a business card: four common met

11、hods for obtaining a business card:1, trading method: first delivery, name card; transaction method: first delivery, delivery: 2 name card; at the same time dared whether we are lucky enough to exchange your name card, at the same time; frequent: delivery about whether we are lucky enough to exchang

12、e your name card can have the privilege of exchange name card;3, courtesy Law: for elders or senior positions, I hope more advice later, how can I contact you? Humility Law: for elders or senior positions, I hope that after more advice, how can I contact? I hope you can give me more advice. 4, equal

13、 law: how can I contact you? How can I get in touch with you? Method: how to connect with equality, with Mobile you: dont ring (when in shutdown, shutdown and for you) and listen, do not go out to answer. as a result of business and other reasons can not be turned off can be changed to shock or by o

14、thers to learn three escrow business etiquette: 1, improve the quality of the individual: education is reflected in the details, the details reflect the personal qualities; 2, is conducive to the communication business; 3, the maintenance of corporate image: individual representative business contac

15、ts in the whole.Business peoples ability to work: business peoples ability to work:1, business ability; 2. Communicative ability (a sustainable development ability, interpersonal relationship, attention and processing ability). Dual abilityRespect for the basic - the basic concept of business etique

16、tte, the three stage of respect based - the basic concept of business etiquetteExample, palm upward show courtesy, respect, palm down to express rebuke 1, premise: understand the object of contact, minimum requirements, understand what it does not like;In front of women praise other women 2, the fir

17、st level point: self-esteem, clothing, and other aspects of the speech and deportment reflects the way of getting along with people. women wear jewelry: accord with the identity, less is better; two not suitable to wear jewelry show: money, in social occasions to wear jewelry and jewelry show female

18、 charm (such as brooches, anklets); wear principle: homogeneous with color. women should dress in business occasions, should pay attention to the five no: (1) do not wear black leather skirt, especially communication in foreign business; (2) the formal occasion not only broken leg; (3) do not wear s

19、ocks (carry - spare socks) footwear (4) dont set, cannot wear casual shoes, wear a pair of shoes package (before exposed foot; toe after showing no heel) (5) no blank dress socks, otherwise known as the three legs. ; cases of occasion: men watch, women bags. Advanced occasions: men watch watches, wo

20、men watch bags. Ordinary business occasions: men look at the waist, ordinary business occasions: male female head (waist, hair: not Hair Coloring, can no longer than the shoulder, hair, and hair not too formal age limit). 3, second levels - respect for three other peoples attention: (1) accurate pos

21、itioning of the object of communication: case foreign exchange: foreign guests gift packaging, packaging value accounted for three of the total value of the giftOne of the gifts, packaging should be 200 yuan, 100 yuan; to open slightly at and praise, do not look at the gifts face to face open, sligh

22、tly and praised, sorry for each other; dining can not make 3 mistakes: no modification or finishing clothing in public; a drink, please drink toast to each other. Sorry dont drink not toast Jiacai; dinner can not sound. A dish without food; a meal; a noise. Of course, domestic business contacts have

23、 some differences. (2): follow the rules to accept the name card, pay attention to 2 points: no name card to tell There is an exchange of calls., run out or no (lie) (missing);The fourth, fifth stage is good at expressing fourth,Patients dress expression: dont hang out the male waist, should be put

24、in the handbag; call the expression of MRS, object, lover; greeting language: eat? = nice, to, meet, you, you, are, sexy, and, beautiful = have you eaten? Dont hesitate to praise each other. Which seat is on the double limousine? The guests sat there, where is the booking (with guest host, if you in

25、sist); specifically, there are three seats, the standard to judge the different social situations, different interpersonal relationship, the car position different : social occasions: the master drive wheel for the attendance of vice. Business occasions: full-time drivers, the right rear seat is (ac

26、cording to domestic traffic rules), deputy drivers seat to seat VIP (security suite; attendance attendance), for the driver behind the seat, the highest safety factor, the passenger seat for the back seat. Management syllogism: think of writing (rules) - by written down to do) - - to behave in accor

27、dance with written down to do (think of writing (rules), according to the written down to do (behave) - to do down business etiquette has two levels: something to do and not do something. The men were dressed as suits. Should follow the three three:1, three principles: the body color of not more tha

28、n three colors (color), color principle: the body color is not more than three colors (color); 2 and 31 laws: shoes, belts, briefcase three keep a black color, the best; and the 31 laws: shoes belt briefcase three of a color, black, 3 best; three taboos: left sleeve appliances; do not wear nylon soc

29、ks, do not wear white socks; tie texture three taboo: choose, choose silk and wool, unless otherwise do not have a uniform matching, color with dark, short sleeved only the uniform shirt and tie a short sleeved shirt, jacket no tie.Three fashion tie: Men dimple Men Dimple, no tie clip (unless often

30、waved VIP and wear uniforms and use a tie clip of civil servants), the arrow at the upper end of the lower tie belt buckle (generally not suit button the bottom button, the button just below the right suit in the belt buckle at this tie with lower end)Dress three elements: color, style and fabric dr

31、ess suit three requirements: (monochrome, dark blue, grey, preferred selection after the election of black, black as long as for weddings and other ceremonies); single breasted wool.Sixth, formal meaning: improve personal quality, sixth, seventh forms of formal meaning: improve personal quality, imp

32、rove corporate imageWho should ring off while the two parties are on the phone? Those with higher status (higher authorities) should first hang up and call the same level. Those with higher status (higher authorities) should first hang up and call the same level. Six: workplace dress too bright, too messy, too much exposure, too short, too tight, too much perspective. Business address: no name (Hello four,. ) and alternative program ( 6 ), local name, address each other as brothers. courtesy service three elements: (1) received three times: welcome to have a sou