酒店常用英语对话.docx
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酒店常用英语对话
文件排版存档编号：
[UYTR-OUPT28-KBNTL98-UYNN208]
酒店常用英语对话
酒店常用英语对话
1、Goodmorning/afternoon/evening,sir/madam.早上/下午/晚上好，先生/女士。
2、Goodnight.晚安。
3、Haveagoodtime!
祝您过得愉快！
4、Wishyouamostpleasantstayinourhotel.愿您在我们酒店过得愉快！
5、I’msorry.对不起，很抱歉。
6、Excuseme.打扰一下，对不起。
7、Sorrytohavekeptyouwaiting.对不起，让您久等了。
8、Justamoment,please.请稍等一下。
9、Iapologizeforthis.我为此道歉。
10、CanIhelpyou.我能帮您吗？
11、It’sverykindofyou.您真客气。
12、Thankyou.谢谢您。
13、Youarewelcome.不用谢。
14、Iamatyourservice.乐意为您效劳。
15、Turnleft/right.往左/右转。
16、Thisway,please.请这边走。
17、It’sonthesecondfloor.在二楼。
18、Happybirthday!
生日快乐！
HappyNewYear!
新年快乐！
MerryChristmas!
圣诞快乐！
19、MayIcomein我可以进来吗
20、MayIknowyourroomnumberandname我能知道您的房间号码和姓名吗
总台
基本句型
一、预订服务
Goodmorning.ThisisRoomreservation.MayIhelpyou
早上好，客房预订处，我能为您做什么？
Whatkindofroomwouldyouliketoreserve
您想订哪种类型的房间?
Asingleroomoradoubleroom
要单人间还是双人房间？
Forwhichdatesdoyouwanttobooktherooms
您想订哪几天的房间呢？
Whattimewillyoubearriving
您将在何时到达？
MayIknowyourname
您能告诉我您的名字吗？
Howlongwillyoubestaying
您将要住多久？
I’dliketoconfirmyourreservation.
我要确认一下您的预订。
I’llchecktheroomavailability.
我查查客房预订情况。
YoushouldpayadepositofUS$1000beforehand.
您应预期付1000美元的定金。
Thereisa10percentdiscount.
10%的折扣。
二、接待服务
Whatkindofroomwouldyoubeprefer?
您要什么样的房间？
Haveyougotabooking?
您预订了吗？
Asingleroomoradoubleroom?
要单人间还是双人房间？
Adoubleroomcosts368Yuanpernight.
双人房的房价是每晚368元。
Breakfastisalsoincluded.
早餐也包括在内。
MayIseeyourpassport
我能看一下您的护照吗？
Couldyoufillinthisform,please
请您填一下这张登记表好吗？
Thisisyourroomcardandroomkey?
这是您的房卡和房间钥匙。
Couldyousignyourname,please?
请您签一下名，好吗？
Ifyouleaveafter6:
00,you’llhavetopaythefullaccount.
晚上六点以后退房,按全天收费计算.
You’llhavetoregisterindividually,please.
请你们分开登记。
Howwouldyouliketopay,sir,incashorbycreditcard
先生，请问您是用现金付款还是用信用卡付账？
Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.
非常抱歉，这个季节人多，各种房间都订满了。
Doyouknowwhichunitisresponsibleforthereception?
您知道您是由哪个单位负责接待的吗？
Couldyoukeepyourroomkeyuntilyoucheckout
请您在住宿期间自己保管钥匙，直到结帐离开。
三、收银服务
Hereisyourbill.It’s2000Yuaninall.
这是您的账单。
总共2000元。
Howwouldyouliketopay,sir,incashorbycreditcard
先生，请问您是用现金付款还是用信用卡付账？
Pleasecheckitandsignhere.
请核对一下，在这里签个字。
Iwillwriteoutareceiptforyou.
我给您开一张收据。
MayIcheckthedetailsforyou,please?
我能为您核对账单上的详细内容吗？
Doyouhaveanychargesforthismorning?
您今天是否挂帐用酒店的服务?
We’llhavetochargeyou$10extra.
我们要向您额外收10美元。
Didyoumakeanyphonecallsfromroom,sir?
先生，您从房间打过电话吗？
Excuseme,sir,butIdon’tthinkthatwillbeenough.
先生，对不起，我认为钱数不够。
Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.
对不起，先生，您的帐单算错了。
请稍候，我马上把它改过来。
Isyourbaggagedownyet,sirCouldyoucheckoutafteryourbaggagehavebeenbroughtdown,please
先生，您的行李拿下来了吗能请您在行李拿下来后再结帐吗
Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbecancelled.
对不起,您的信用卡已经止付。
根据银行规定要取消。
四、兑换外币
Theratesofexchangeareontheboardthere.
今天的兑换牌价在那里的牌子上。
Howmuchwouldyouliketochange?
您要换多少？
It’sYuanRMBforoneUSdollar?
1美元兑换元人民币。
情景对话
一、Checkin
1.
C:
Goodafternoon,sir.Welcometoourhotel.MayIhelpyou
G:
Yes.Ibookedaroomoneweekago.
C:
MayIhaveyournameplease,sir
G:
JohnSmith.
C:
Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohaveareservationforyou,Mr.Smith.Acityviewsingleroomwithbath.You’vepaid2000YuanRMBasadeposit.Isthatcorrect
G:
That’sit.
C:
Wouldyoupleasefillinthisregistrationcard,sir
G:
Sure.Hereyouare.IthinkI’vefilledineverythingcorrectly.
C:
Letmesee…Name,address,nationality,forwardingaddress,passportnumber,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou
Youareleavingon…
G:
October24.
C:
MayIseeyourpassport,pleaseThankyou,sir.Noweverythingisinorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.It’sonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.
G:
Yes,I’llkeepitwithcare,thankyou.
C:
Ihopeyouenjoyyoursstaywithus.
2.C:
Goodafternoon,madam.CanIhelpyou?
G:
Goodafternoon,Iwantasingleroom,please.
C:
Haveyoumadeareservation?
G:
No,Ihaven’t.
C:
Howlongdoyouwanttostay?
G:
Threedays.
C:
I’llseewhatwehave,madam.Oh,yes.Icanofferyouaroomontheeightfloor.
G:
Fine.
C:
MayIseeyourpassport?
G:
Ofcourse.Hereyouare.
C:
Thankyou.Madam.Couldyoufillinthisform,please?
G:
Yes.Hereitis.
C:
Thankyou,Hereisyourkey.It’sRoom808ontheeightfloor.
G:
Thankyouverymuch.Goodnight.
二、Checkout
1.C:
Goodmorning.CanIhelpyou?
G:
Yes.Iwouldliketocheckout.CouldIhavemybill.Please?
C:
Certainly,sir,MayIknowyournameandyourroomnumber,please
G:
Dennisblack,Room1108.
C:
Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.
G:
Thefigureseemsright.
C:
Howwouldyouliketopay,Mr.Black,incashorbycreditcard
G:
Incash.Hereisthemoney.
C:
Thankyou,Mr.Black.Justamoment,please,I’llwriteoutareceiptforyou.
2．C:
Goodmorning.CanIhelpyou?
G:
Yes,I’dliketocheckoutnow.
C:
CanIhaveyournameandroomnumber,please
G:
Johnsmith,room1208.
C:
MayIhaveyourroomkey,please
G:
Sure.Hereyouare.
C:
Justamoment,please…..Mr.Smith.Hereisyourbill.Wouldyouliketocheckit
G:
I’msorry.What’sthe20Yuanfor
C:
That’sforthedrinksyouorderedfromyourroom.
G:
Isee.
C:
Howwouldyouliketomakepayment,Mr.Smith
G:
I’dliketopayincash.
C:
That’llbe2180Yuan.
G:
Hereyouare.
C:
Here’syourchangeandreceipt,Mr.Smith,I’llsendabellmanuptogetyourluggage.
G:
Thankyou.
C:
Youarewelcome,Good-bye.
三、Reservation
1.C:
Goodmorning.Thisisroomreservation.MayIhelpyou
G:
Yes,I’dliketobookaroom,please.
C:
Fine,Forwhichdate
G:
ForOct.1st.
C:
Forhowmanynights
G:
Twonights.
C:
Asingleroomoradoubleroom
G:
Adoubleroom.
C:
Couldyougivemeyourname,please
G:
Mr.JohnCook.
C:
MayIhaveyourtelephonenumber,please
C:
Whattimedoyouexpecttoarrive,sir
G:
Atabout.
C:
Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.
G:
Thatisright.Good-bye.
C:
Good-byeandwearelookingforwardtoseeingyou.
2.C:
Goodmorning.Roomreservation.CanIhelpyou
G:
I’dliketomakeareservation.
C:
Whenfor
G:
ForSept.9th.
C:
Forhowlong
G:
Aboutaweek.
C:
Couldyouholdtheline,pleaseI’llcheck….
Thankyouforwaiting,sir.I’mafraidourhotelisfullybookedonthosedays.
G:
That’sallright.
C:
We’reverysorry,sir.Wehopeyouunderstand.
礼宾部
基本句型
MayItakeyourluggageforyou?
我来帮您拿行李，好吗？
Justamoment,please.I’llbringaluggagecart.
请稍等一下，我去推一辆行李车来。
Don’tworry,sir.Yourluggagewillbesentupatonce.
先生，别担心，您的行李很快就会送上去的。
Whenyoucheckout,pleasecallnumber32andwe’llhelpyouwithyourluggageimmediately.
如果您要离店，请打电话32，我们会马上帮您运送行李的。
Howmanypiecesofluggagedoyouhave?
请问您有几件行李？
Twosuitcasesandonebag.Isthatright?
两只箱子和一个包，对吗？
I’llshowyoutotheFrontDesk..Thiswayplease.
让我带您去总台，请走这边。
Isthereanythingvaluableorbreakableinyourbag?
您包里有贵重或易碎物品吗？
MayIhaveyourroomkey,please.
请把您房间的钥匙给我好吗？
MosttaxidriversdonotspeakEnglish.ItishelpfulifyouhaveyourdestinationwritteninChinese.
大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会给您不少帮助。
Whenyoureturntothehotel,pleaseshowthishotelcardtothetaxidriver.
当您要返回酒店时，请向出租车司机出示一下酒店名片。
Accordingtoregulation,wedon’tacceptfood,combustible,valuableandbreakableobjects.
根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。
Isthisthecorrectnumberofbags?
您的行李数目对吗
情景对话
1、Bellman’sservice
B:
Goodafternoon,sir.Welcometoourhotel.
G:
Thankyou.
B:
Howmanypiecesofluggagedoyouhave
G:
Justthesethree.
B:
Twosuitcasesandonebag.Isthatright
G:
Yes,that’sall.
B:
I’llshowyoutothefrontdesk.Thiswayplease,Iwillputyourbagsbythepostoverthere.
G:
Isee,thanks.
B:
Anotherbellmanwillshowyoutoyourroomwhenyouhavefinishedcheckingin.
G:
Ok,fine.
B:
Pleaseenjoyyourstay.
2、Introducinghotelsservices
Bm:
Goodafternoon,sirandmadam.I’mthebellman.
&Mrsbellow:
Goodafternoon.
Bm:
Verygladtohaveyouhere.Letmecarryyourbaggage.Thisway,please.
（Theyaregoingtotheelevatorentrance）
B:
Couldyoutellussomethingaboutyourhotelsservices?
Bm:
Certainly,sir.Oursisafirst-ratehotelandchosenasthefavoriteplacetostaybyVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover173roomsofinternationalstandard,allspaciousandairy.ThereareoneChineserestaurants,adeluxeWesternstylerestaurant,largeandsmallbanquethalls.
M:
Howaboutotherservices
Bm:
Alsoavailableareabeautysalon,aswimmingpoolandtennis…..
（Nowtheyareattheelevatorentrance）
Hereweare.Pleasetakethiselevatortothe9thfloor.Thefloorattendantwillmeetyouthereandshowyoutoroom908.I’lltakethebaggageelevatorandget
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