最新整理客户服务专员的英文简历模板.docx
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最新整理客户服务专员的英文简历模板
客户服务专员的英文简历模板
下面是学习啦小编为你分享的客户服务专员的英文简历模板，希望会给正在制作英文简历的您提供帮助!
Name:
Ms.SGender:
Female
Wedlock:
MarriedNation:
Han
Residence:
Guangdong-GuangzhouAge:
32
Location:
Guangdong-GuangzhouHeight:
158cm
TargetLocations:
Guangdong-Guangzhou
TargetPositions:
Customerservice/Technicalsupport-CustomerServiceCommissioner/Assistant
Logistics/Procurement-LogisticsCommissioner/Assistant
TargetJobs:
DesiredSalary:
Negotiable
WhenCanStart:
withinhalfamonth
Education
2003-05～2005-05CentralRadioTVUniversityFinanceBachelorDegree
1999-09～2002-06GuangdongPeizhengCollegeMarketingJuniorCollege
1999-09～2002-06GuangdongPeizhengCollegeBusinessEnglishJuniorCollege
Training
2011-07～2011-07HuntsmanAdvancedMaterials（GD）Ltd.CompanyEHSManagement
2010-05～2010-05HuntsmanAdvancedMaterials（GD）Ltd.CompanyManagementCentreEurope-CustomerService
2009-06～2009-06SKYSAFEIMDGIMDGCERT
2008-01～2008-01SKYSAFEIATAIATACERT
（2012-04～2013-04）
CompanyType:
PrivateEnterpriseCompanyCategory:
OtherProduction,Manufacturing,Processing
JobTitle:
CustomerServiceRepresentativePositions:
CustomerServiceCommissioner/Assistant
JobDescription:
Responsibilities:
1）Maintaincustomersatisfaction
2）CustomerRelationMastery
3）Ordermanagement
4）Handlecustomercomplaints
（2007-09～2012-01）
CompanyType:
ForeignEnterpriseCompanyCategory:
Petroleum,Chemical,Geological
JobTitle:
LogisticsOfficerPositions:
LogisticsCommissioner/Assistant
JobDescription:
Company:
HuntsmanAdvancedMaterials（Guangdong）Limited
Background:
ChemicalsFortune500,manufacturerofsyntheticandformulatedpolymersystems,USpubliclisted
Reportto:
Logisticssupervisor
Responsibilities:
1）Handleimport/exportlocalproductandsampledeliveriesindailyoperation.
2）Handlenon-bondedbondedwarehousingindailyoperation.
3）Assisttoensuretheperformanceoffreightforwardersandcarriersbasedoncost,deliveryandservicequality.
4）Assisttoensuretheminimumhandlingandshipmentcostoftheimportedgoodsandmaterialsbyproperselectionofshippingliners,vesselroutingandtimingofarrival.
5）CoordinatewithPlanning,purchasing,andproductionteamtoensuretherawmaterialcantransittoPanyuandpassingthecustomsdeclarationtimely.
Achievement:
1）CostSavingin2011:
a.ConsolidateshipmentstosavecostwithinUSD40,000.
b.Providebettersolutiontocustomertosavedistributioncost.
***supplychainoutstandingstaffofBestCooperation.
3）SAPImplementation:
ParticipateinSAPtestinginordertoensurenewconfigureisabletomeetbusinessrequirement;
（2004-07～2007-08）
CompanyType:
ForeignEnterpriseCompanyCategory:
Petroleum,Chemical,Geological
JobTitle:
LogisticsOfficerPositions:
LogisticsCommissioner/Assistant
JobDescription:
Company:
HuntsmanAdvancedMaterials（Guangdong）Limited
Background:
ChemicalsFortune500,manufacturerofsyntheticandformulatedpolymersystems,USpubliclisted
Reportto:
CustomerServicesupervisor
Responsibilities:
1）Maintaincustomersatisfaction
a.Processalltheordersfromassignedaccountsandsalesorganization（SG02,CN02,HK02）
b.Workcloselywithsales,customers,plannersandlogisticstoensureontimeinfulldeliveryandachievetargetKPIs.
c.Followallproceduresandtradecompliance,keeprightsupportingdocumentsrelatedtoallsalesprocesses.
d.MonthlyreviewonOTIFandfailureorderlinesanalysis.
2）CustomerRelationMastery
a.Getacquaintancewithcustomersandtobuildupprofilewithorderpattern,deliveryrequirements.
b.Providepromptandaccurateresponsetocustomerenquiries.
3）Ordermanagement
a.MaintainaccurateinformationinSAP,inputnecessaryupdatetomeetOTIF.
b.Updatecustomerdemandregularlyandfeedbacktoplannersandsalestoensureontimedelivery.
c.Provideinputpromptlyonweeklyorderreview,creditwatch,servicechargeandrequestsapproval.
d.Coordinatedropshipmentswithoverseassuppliers/plantsandcustomers.
4）Handlecustomercomplaints
a.Acknowledgecomplaintswithcourtesyandprovidesolutionwithinthetargettimeframe.
b.Executegoodsreturn,replacementandcreditnotes.
Achievement:
Projectoftherelocatedofcustomerservicecenter
1）Tominimizeoperationcost,movedtheorderoperationfromSingapore/HK/TAIWANtoPRC.AssisttosetupregionalcustomerservicecenterinGuangdongtomeetcustomerandbusinessrequirement;
2）AssisttotrainthecolleaguesinGuangdongofficetohandletheordersofHKs/SingaporestomaintainthesamecustomerservicelevelasinHK/Singapore.
（2002-05～2004-05）
CompanyType:
PrivateEnterpriseCompanyCategory:
ConsultingandInvestigationindustry
JobTitle:
AdministrativeAssistantPositions:
AdministrativeAssistant/Clerk
JobDescription:
Reportto:
GeneralManager
Responsibilities:
1）Beresponsibleforvariousdepartmentsdailydeskwork,includingdocumentsmanagement,timemanagement.
2）Handlebasicfinancialdailydeskwork.
ProjectExperience
Projectoftherelocatedofcustomerservicecenter（2004-10～2005-01）
JobTitle:
CustomerServiceRepresentive
ProjectDescription:
1）Tominimizeoperationcost,movedtheorderoperationfromSingapore/HK/TAIWANtoPRC.AssisttosetupregionalcustomerservicecenterinGuangdongtomeetcustomerandbusinessrequirement;
2）AssisttotrainthecolleaguesinGuangdongofficetohandletheordersofHKs/SingaporestomaintainthesamecustomerservicelevelasinHK/Singapore.
Responsibility:
IwenttoHKofficeforpickingupthejobofCSRcenterandalsohanledthetransferingjobafterbacktoGDofficewithcolleagues.
LanguageSkills
Chinese:
GoodCantonese:
Good
EnglishLevel:
MajoredinEnglishCET-4SpokenGood
English:
Skilled
CareerObjective
CareerDirection:
IamwillingtoworkinSupplyChaindepartments.
IaminterestedinbeingaCustomerServiceCommissioneroraLogisticsCommissioner.
Requirements:
SelfInfo.
SelfAssessment:
1）Ihavegoodcommunicationskillsandabilityforsolvingproblems.
2）Ihavehighawarenessofresponsibilityandcustomer-focus.
3）Iamacollaborating-stylepersonwhoisbothassertiveandcooperativeandattemptstoworkwithotherpersontofindasolutionthatsatisfiestheconcernsofboth.
Hobbies:
Ilikefastwalking;IlikeEnglish;Ilikereading;Ilikelisteningmusic.
Rewards
supplychainoutstandingstaffofBestCooperation2008-05-13
supplychainoutstandingstaffofBestCooperation2009-07-13
升级会员 