英语作文投诉信.pptx

英语作文投诉信.pptx

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LetterofComplaint投诉信I.Leading-in（导入）Definition投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。

TheMainContent1.表明写信目的，投诉的内容。

2.投诉的具体原因。

3.希望得到的结果。

II.Self-study（设疑自探）1.抱怨_9.调查此次事件_2.表达不满_10.以粗鲁的方式_3.忍受_11.向道歉_4.对满意_12.出乎意料_5.糟糕的服务_13.不用说_6.采取措施_14.尽快_7.解决问题_15.把某事牢记在心_8.预防发生__1.抱怨compiainabout9.调查此次事件investigate/lookintothematter/incident2.表达不满convey/expressonesdissatisfaction10.以粗鲁的方式inarudemanner3.忍受putupwith/bear11.向道歉makeanapologyto/apologiseto4.对满意becontent/satisfiedwith12.出乎意料outofexpectation5.糟糕的服务poorservice13.不用说needlesstosay6.采取措施takemeasures14.尽快assoonaspossible7.解决问题dealwith/solvetheproblem15.把某事牢记在心bearsth.inmind8.预防发生prevent.fromhappeningIII.UsefulSentencePatterns（解疑合探）1.我写信是投诉关于2.这几年我对你们的服务很满意，但是我写信是表达关于的不满。

3.我对不满意有一些主要的原因。

首先，更糟糕的是，最后，4.我真诚地希望你能认真调查这次事件，以及采取恰当的措施防止类似事件再次发生。

5.你若能尽快采取措施处理这个问题，我将感激不尽。

1.Imwritingtocomplainabout.2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout.3.TherearesomemainreasonswhyIamnotcontentwith.Atfirst,.Whatsmore,.Eventually,.4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemasaoonaspossibleIV.Consolidation（质疑再探）Dearsir,ImwritingtoexpressmydissatisfactionaboutthemobilephoneIboughtin20thApr.2015inyourstore.Tendaysbeforethat,itdidntringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhasbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?

Therefore,Isincerelyhopeyoucansendtomeanewoneofsomemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyiDearsir,ImwritingtoexpressmydissatisfactionaboutthemobilephoneIboughtinon20thApr.2015inyourstore.Tendaysbeforeafterthat,itdidntringorsentsendtextmessages.ThenItookthemittotheseller,butwastoldthatthemodelhasbeensoldoutandIhadtowaitatleastthreemonthmonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblyimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearhearingthat.WhatHowcanIwaitthatlong?

Therefore,Isincerelyhopeyoucansendtomeanewoneofthesamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyiv.Homework（课后练习）假设你是李华，你在周日搭乘102路公交车，该公交车司机的不文明行为让乘客很愤怒。

于是你向公交车公司写一封投诉信。

要点如下：

1.司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。

2.希望尽快查清此事。

注意：

1.词数100左右。

2.可以适当增加细节，以使行文连贯。

DearSir,IamLiHua.Iamwritingtocomplainaboutoneofyourbus-driversimproperandrudebehaviors.LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidntpayanyattention.Whatsworse,hedroveevenfaster.Thenanotherpassengercouldntbearit,askingthedrivertokeepthepassengerssafetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,hedidntapologizebutsaidrudely”Itsnoneofyourbusiness.”Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Sincerelyyours,LiHuathankyou!

thankyou!