英文投诉信表达及例文.docx

英文投诉信表达及例文.docx

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英文投诉信表达及例文

投诉信写作

写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？

下面介绍下这类书信的常用词汇和句型

 ComplaintLetter

词汇：

complainagainstsb.aboutsth.投诉......

dissatisfactionwith不满于......

putupwith/bear/tolerate忍受

awful糟糕的

poorservice糟糕的服务

inconceivable不可思议的

outofone’sexpectation令某人大失所望

lookinto/gointo/investigate调查

incident/matter事件

sanitarysituation卫生条件

badmanners不礼貌

disturbance干扰

nuisance麻烦事

remedy补救

solve解决

recurrence再次发生

句型：

1）Iamwritingtoyoutocomplainabout...

2）Iamwritingtoexpressmydissatisfactionwith...

3）TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...

4）Icanhardlybear/tolerate/putupwithitanymore.

5）Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.

6）Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.

7）Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.

8）Wewillappreciateyourwillingnesstomakeupfortheloss.

考研英语小作文模板：

投诉信

投诉信1

　　结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

　　1.提出投诉内容；

　　2.说明具体情况；

　　3.提出解决办法。

　　Supposeyouboughtawoolenscarf（围巾）bymailorderbutlaterfoundaholeinit.Writealetterofcomplainttodescribethatmatterandrequiresettlement.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

　　Towhomitmayconcern,

　　ThewoolenscarfIboughtbymailorderfromyourcompanyarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.

　　Nowthisproblemkeepsworryingme.Canyouchangeanewoneformeassoonaspossible?

HowshallIsendthisscarfbacktoyou?

Thanksforyourconsideration.

　　Iamlookingforwardtoyourearlyreply.

　　Yoursfaithfully,

　　LiMing

　　投诉信2

　　语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。

最后提出的解决方法应切实可行。

在表达自己的不满时，语言要把握分寸，不失风度。

　　Writealettertocomplainaboutanunhappyexperienceinabout100wordstodescribethematterandaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

　　DearSir,

　　Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongroutebusofyourcompanyfromDukoutoLijiang.ThebuswasscheduledtoarriveinLijiangat7o’clockintheevening,butitstoppedmidwayatfourp.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfromothers.

　　Wherewestoppedwasnowherenearavillage.Upuntil8o’clock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercametowakeusup—thebushadbeenfixed!

　　Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklyandproperly.

　　Lookingforwardtoyourreply.

　　Yours,

　　LiMing

考研英语投诉信经典范文举例及点评

2005年12月27日09:

26　　来源：

竞学网

范文之一

［Directions］:

Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.

DearSir,

Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.

Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.

Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?

Ihopethatmyproblemwillgetyourkindconsideration.

Yoursfaithfully,

LiMing

［文章点评］

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。

第二段说明具体问题，第三段提出要求。

范文之二

DearSir:

WithreferencetoourorderNo.W98,the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.

Thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.

Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforcompensation.

Yourssincerely,

LiMing

范文之三

DearMr.Chang:

OnSeptember10,ourorderfor280women'scottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.

Sincerelyyours,

LiMing

　一般说来，一封投诉信应包括三个最基本的方面：

1.投诉内容。

一般放在信的开头。

常用的表达法有：

Iamwritingtoyouabout...whichIreceived/bought...

Iamgoingtocomplainabout...

Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...

　2.投诉原因。

一般讲述对商品质量或售后服务不满意的地方。

常用的表达法有：

Whenwechecked...,wenoticed...

WhenItook...outofthebagandexamined...closely,Ifound...

WhenIunpacked...andtriedtouseit,itdidnotwork.

3.希望得到的结果。

常用的表达法有：

Pleaseletmeknowwhatyouintendtodointhismatter.

Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...

Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...

DearSir，

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,消息itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?

Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.

Thankyouforyourconsideration.

Sincerelyyours,

BuManyi

投诉信

1抱怨产品

Youshouldspendabout20minutesonthistask.Youhaveboughtawashingmachine.Firstyoufoundthatthemachinedamagedyouclothes,andyouhaditchanged.Thenyoufoundthatthenewoneseriouslyentangledtheclothes.Writetothemanagerofthedepartmentstoretocomplainaboutit.Youshouldwriteatleast150words.

DearSirorMadam,

AfewmonthsagoIpurchasedawashingmachine（SanyoXQB50-68）fromyourdepartmentstore.AfterafewweeksIfoundthatithadseriouslydamagedthatclothes.Iaskedyoutochangeoneforme,whichyoudid.NowIwanttoaskyoutochangethisoneformeagain.

Thisonedoesnotdamagemyclothesanymore,butIhavefoundthatittanglestheclothesseriouslyandwhenitautomaticallybeginstospinthewaterout,themachineshakessoheavilythatitstopsbyitself.Intheinstructionbookletyouhavenotmentionedthisdefectandneitherhaveyoutoldtheuserhowtosolvetheproblem.IamquiteannoyedbythefactthatsometimeswhenIcamebackfromworktotaketheclothesouttodry,theywerestillunwashed.WhenIathome.Ihavetotenditfrequentlytountwisttheentangledclothes.Isthatwhatyoucallyourmachine“fullyautomatic”.Pleasechangeanewoneformethatwillnotentangletheclothes.Otherwise,Iwouldaskyoutogivemymoneyback,orIwouldcomplaintotheConsumers’Association.

Yourssincerely,

FanYang

翻译：

你应该话费大约20分钟在这项任务上。

你买了一台洗衣机。

首先，你发现你的机器损坏的衣服，你也将它换了。

然后，你发现了新的一台严重缴衣服。

写信给百货公司经理抱怨。

你应该写至少150字。

DearSirorMadam,

几个月前我从您的百货公司购买了一台洗衣机（SanyoXQB50-68）。

经过几个星期，我发现它严重破坏衣服。

我请你为我换一台，你换了。

我现在想请你在为我换一台。

这一个不会破坏我的衣服了，但我发现它严重的缠结衣服，当它自动将水抽干时，机器震动的更严重，它自己停止了。

在说明书你有没有提到这一缺陷，并也没有告诉用户如何解决这个问题。

我很恼火,有时当我工作回来,把衣服拿去凉干,但他们仍未洗完。

当我在家里。

我不得不照料它频繁地解开纠缠的衣服。

难道这就是你叫你的机器“完全自动”。

请为我换个新的，不会搅衣服。

否则，我想请你给我退款，否则我会投诉到消费者协会。

Yourssincerely,

FanYang

2抱怨服务质量

Youshouldspendabout20minutesonthistask.Youwentshoppingonedayandhadreceivedverybadserviceinashop.Youwanttocomplaintotheboss.Writealettertocomplainaboutthehadservice.Youshouldwriteatleast150words.

DearSirorMadam,

Muchofmyregret,Iwritethistoplaceacomplaintagainstoneofyourshop-assistantsabouthishadservice.Yesterdaymorningabout10o’clockmyhusband,Iandaladyfriendofourscametoyourshopwiththeintentiontobuysomesouvenirs.Oneoftheshop-assistants,whosebadgewecoulddecidewhichonetobuy.Underthecircumstances,itwastheshop-assistant’sdutytodowhatwasaskedortoexplainwhyhewasunabletocomplywithsucharequest.Insteadofmindinghisdutyandactinginapolite,heturnedadeafeartoourrequestandwalkedawaymurmuringinasarcasticmanner.

Wewishyouwouldlookintothisunsatisfactorystateofaffairsandtakestepstopreventarecurrenceofoffensiveconductofthiskind.

Yourssincerely,

FanYang

翻译：

你应该话费大约20分钟在这项任务上。

一天你去购物，并且在一家商店收到了极坏的服务。

你想向抱怨老板。

写了一封信抱怨他的服务。

你应该写至少150字。

DearSirorMadam,

我的遗憾，我写信给它给你的公司是为了你的商店售货员之一的不好的服务进行投诉。

昨天上午约10点我的丈夫，我和我们的女朋友来到您的店铺的打算购买一些纪念品。

一个