酒店总经理工作交接表.docx
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酒店总经理工作交接表
316295972.xlsGMHANDOVERLISTPURPOSEToplanandpreparethehandoverofahoteltotheincomingGeneralManagerwiththeobjectivesofPOLICYandPROCESSStep1Step2Step3Step4Step5UpdateNotes9June200919October2010316295972.xlsGMHANDOVERLISTPURPOSEToplanandpreparethehandoverofahoteltotheincomingGeneralManagerwiththeobjectivesofaensuringcontinuityofleadershipwithinthehotelbtofacilitatethetransferofimportantinformationcmaintainingeffectiverelationshipswithallstakeholdersdtoensurethesmoothestpossibletransition.POLICYandPROCESSCompletionofchecklistsfortheremainderoftheinterviewisnotmandatory.Thechecklistsareintendedasguidelinestoassistinquiry.ThecompletedScheduleCsummaryshouldbefiledintheHandoverFileasarecordofinterviewsconducted.UpdateNotesInitialCopyAdditionofquotandupdatelatestinformationquotintoTabB.DiscussionbtwGMsSection2ItemddOutgoingGMpreparesaHandoverfile.RefertoSectionsAampBforanoverviewofwhatisrequired.ItisrecommendedthatwhereacurrentworkingfileexistsitneednotbeduplicatedintheHandoverfile.HoweverallappropriatefilesshouldbebroughtuptodatebeforethearrivaloftheincomingGMandtheHandoverFileshouldnotethecustodianofthecurrentworkingfileforeasyreference.ThemandatorySectionBscheduleshouldbethefirstscheduletobecompleted.ThisschedulemustbesignedoffbybothGM’sandthenforwardedtotheAMDacopyistobekeptonthehotel’sGMHandoverfile.ThenextstepisfortheincomingGeneralManagertorefertoScheduleCandconducttheinterviewsasappropriate.ForinterviewsDEampFitismandatorythatthechecklistbecompletedandsignedoffbytheincomingGMandtheExcommemberandkeptonfileintheGMHandoverFile.六月92009316295972.xlsProject:
HotelXXXDate:
CONTENTSA.B.C.D.E.F.G.H.I.J.K.L.M.N.六月92009ItemstoassemblebeforearrivalofincomingGMDiscussionbetweenIncomingandOutgoingGM’sBriefingOverviewInterviewwithDepartmentofHumanResourcesInterviewwithFinancialControllerInterviewwithDirectorofSalesandMarketingInterviewwithBlackBeltInterviewwithOperationsManagerInterviewwithFrontOfficeManager/RoomsManagerInterviewwithFoodandBeverageManagerInterviewwithExecutiveChefInterviewwithChiefEngineerInterviewwithExecutiveHousekeeperInterviewwithSecurityManager316295972.xlsProject:
HotelXXXDate:
A.ITEMSTOASSEMBLEBEFOREARRIVALOFINCOMINGGMTasksActionedN/A1234NotifystaffatearliestopportunityafterOwningcompanynotificationbyAMD.5678910PrepareaninventoryofGM’sapartmentandofficewithController/ChiefAccountant.11UpdateGM’sHandoverFileasappropriate:
-六月92009CoordinatewithAMDformalnotificationtoOwningCo.ofchangeinGeneralManagerusingcaretoavoidrumours.ReviewattachedchecklistitemsandassemblenecessarydocumentsandagreementsforreviewbynewGMEstablishrealistictimetableandschedulefororderlyhandoverinterviewsandreviewsofpertinentdocuments.ForexampleeachmorningnewGMcouldreviewdocumentswhileexistingGMconductsnormalactivitiesafternoonsspentreviewingchecklistitemstouringhotelandmeetingstaffeveningsfordinnersandreceptionstomeetOwningcompanyexecutivescommunityleadersandkeyaccounts.ArrangeschedulefornewGMtomeetasappropriateOwningco.and/orOperatingCo.executiveshoteldepartmentheadshotelstaffcommunityleaderslocaltravelagentsairlineexecutivesandimportantcommercialclients.InformationaboutcountrycityandlocalcustomsandpracticesshouldbeforwardedtothenewGMifappropriatepriortoarrivalseeSectionB.3.IfbanksignaturesrequirePowerofAttorneyarrangementsshouldbemadepriortoarrivalofnewGM.ArrangeschedulefornewGMtotoureachhoteldepartmentaccompaniedbyrespectivedepartmenthead.InterviewbeforethetourwouldnormallybeheldinGM’soffice.Departmentheadsshouldbepreparedtogiveindepthbriefingonpoliciesandproceduresgoalsandplansandanyrehab.Plans.EnsuredepartmentheadandotherappropriatePMPandTalentProfilesareuptodateandreadyforreview.a.�0�2Emergencytelephonenumbersb.�0�2OwningCo.orOperatingCo.contactsc.�0�2HotelLawyersd.�0�2HotelAuditorse.�0�2Hoteldoctorsanddentistsf.�0�2�0�2UnionRepresentatives316295972.xlsA.ITEMSTOASSEMBLEBEFOREARRIVALOFINCOMINGGMTasksActionedN/A11k.Hoteliersm.EmbassyorConsulatecontacts12Preparehotel’sEmergencyProcedureManual13PrepareafolderoftheDepartmentHeadsKPI’swithlatestperformanceupdated14g.�0�2Governmentofficialsandcontactsh.�0�2Tourismofficialsandcontactsi.�0�2�0�2AirlineManagers/TravelAgencycontactsj.�0�2ChamberofCommercecontactsl.�0�2Bankersimportanttothehoteln.�0�2Majorhotelpurveyorsandvendorso.�0�2Departmentheadhometelephonecontactnumbersp.�0�2Charitablesocialandfraternalcontactsq.�0�2Hospitalsr.�0�2SchoolsifappropriateUponCompletionofSectionBoftheHandoverChecklistOutgoingGMistoforwardthesignedcopytotheAMD.316295972.xlsNotesPleaseticktheboxesasapplicablefortheevent316295972.xlsNotes316295972.xlsProject:
HotelXXXDate:
B.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotes1ReviewofOwningCo.matters:
-aHotelagreementoperatingampmanagementorleasebOwningCo.organizationwho’swhocRelationshipwithOwningCompanydInternalOwningCo.relationshipseNamesaddressesandtelephonenumbersofBoardmembersfOwningCo.fileproblemshowtohandlesameghCapitalexpensebudgetprocedureiRehabilitation/renovationagreementorplansinprogressjBoardmeetingtimetableandpreviousminutesoverviewkReviewoutstandingorpendingOwningCo.matterslmEstablishdateforpresentationofincomingGMtoBoard.2AdministrativeandGeneral:
abOutlineUnionAgreementcPowerofAttorneyifrequireddLawyerreviewpendingitemsgivelegalupdateeShopLeases:
fReviewhotel/bankrelationshipfinancialstatusgHotelKPI’sStarVoiceGSIRPISPGetchMarketingandOperatingPlaniFinancialresultsjGoals/Incentiveplan六月92009Equityandloanpositionofowners.AreBoardMembersManagementemployeesWhohasapprovalauthorityTraditionalhotel/Owningco.eventsandcourtesiesextendedtoBoardMembersandOwningCo.employeesOrganizationchangesAMDhasapprovedifnotasperapprovedbudgetreviewnecessarychanges1Outlineeachleaseagreement2Reviewhotel/shoprelationshipsproblemspolicies3MeetshopownersPleaseticktheboxesasapplicablefortheevent316295972.xlsB.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotes2klmnProjectreleasesandlargepurchaseordersoutstandingoSignatureauthorizationcardsforbankaccountspWhoisauthorizedtosignAampGandentertainmentchequesinhotelqReviewspecialfestivaldaysholidayspromotionshistoryandrecommendationsrInsurancecoveragereview:
-4InsurancehandledbyStarwoodsScheduleofHotelvehiclesoffsitestorageandotherunusualassets.tuReviewpolicyonGM’skeysvProfessional/social/fraternalmembershipswPasswordsandsecuritycomputermobilephonevoicemailetcxReviewstatusofanyworkinprogressforAMDyReviewstatusofanyworkinprogressforDivisionalofficezaaReviewofthelatestauditreportinternalandexternalbbKnownbutnotbudgetedcapitalexpenseitemsneededccReviewandsignoffGMapartmentandofficeinventoryddReviewTRAlevelampUpdatelatestinformationeeUpdateonTCEMplanffReviewHyigeneReport3LocalStatusInformationandBackground:
-aLocalhotelassociationsbHotellicensesLiquorbusinessoccupancyetc.Reviewsignificantcontractsandcommitmentsutilitieselevatorprofessionalservicesetc.EXCOMandDepartmentHeadmeetingsscheduleofallhotelmeetingstimeformathistoryReviewonstatusofStarwoodCarescommunityinitiativesandothercorporateprograminitiatives.1ListofallinsurancecovertypeofcoverexpiryInsurerarrangedby2Hotelvehicles3InsurancehandledbyOwningCo.5InsurancehandledbyHotelReviewsafecombinationpolicyforhotelsafeorothersecurity/controlledaccessresponsibilitiesKnownexceptionstoBrandguestroomminimumstandardsagainstlatestLRAreportifavailable-316295972.xlsB.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotes3cPerformingrightsagreementsonmusicroyalitiesdStateoftheNationincludinglocalpoliticalsituationifappropriateeLocalcustomsandculturedo’sanddon’tsfHotelhistoryanniversarydatetraditionaleventsgPre-OpeningfileifapplicablehConstructionfollow-upfileifapplicableiHandoverupdatedGM’saddressbookjCurrencycontrolCentralBankifapplicablekDetailsofanyforeignexchangeregulationslImportrestrictionsandevaluationofimpactonoperationsmDetailsofexistingorproposedpricecontrols4SixSigma:
aBriefonthegeneralstatusofSixSigmainthehotelbBlackBelt/GreenBelt–clarifyregardingthebackgroundtrainingperformancecElaborateonSixSigmaprojectsandcurrentstatusofeach5AssociateDevelopment:
aReviewthelatestPMP/TalentReviewsetcforalloftheGM’sdirectreportsbReviewtheprogressofanyidentifiedhighpotentialassociatecReviewthestatusofassociatedbeingmentoredbytheGM.6HotelDevelopmentOpportunities:
aReviewstatusofanyhoteldevelopmentopportunities/projectSectionBSignoff-toconfirmcompletionofthefollowingtasksOutgoingGMName:
Date:
Signoff:
IncomingGMName:
Date:
316295972.xlsB.DISCUSSIONBETWEENINCOMINGANDOUTGOINGGMSTasksActionedN/ANotesSignoff:
316295972.xlsProject:
HotelXXXDate:
C.BRIEFINGOVERVIEWTasksDoHRFinanceDoSMBlackBeltOps.MgrRmsMgr1ReviewbackgroundexperiencegoalsperformancedevelopmentplansaDepartmentHeadbOtherKeyassociatesintheDepartmentcReviewDepartmentOrganizationalChart2WhatistheDepartmentsstatuswithregardto:
-aStarVoicebLRAcGSIdSPGeSixSigmafStarwoodCaresgTrainingSampP’sCertificatio