酒店总经理工作交接表.docx

1、酒店总经理工作交接表316295972.xlsGM HANDOVER LISTPURPOSETo plan and prepare the handover of a hotel to the incoming General Manager with the objectives ofPOLICY and PROCESSStep 1Step 2Step 3Step 4Step 5Update Notes9 June 200919 October 2010316295972.xlsGM HANDOVER LISTPURPOSETo plan and prepare the handover o

2、f a hotel to the incoming General Manager with the objectives ofa ensuring continuity of leadership within the hotel b to facilitate the transfer of important information c maintaining effective relationships with all stakeholders d to ensure the smoothest possible transition.POLICY and PROCESSCompl

3、etion of checklists for the remainder of the interview is not mandatory. The checklists are intended as guidelines to assist inquiry.The completed Schedule C summary should be filed in the Handover File as a record of interviews conducted.Update NotesInitial CopyAddition of quotand update latest inf

4、ormationquot into Tab B.Discussion btw GMs Section 2 Item ddOutgoing GM prepares a Handover file. Refer to Sections A amp B for an overview of what is required. It is recommended that where a current working file exists it need not be duplicated in the Handover file. However all appropriate files sh

5、ould be brought up to date before the arrival of the incoming GM and the Handover File should note the custodian of the current working file for easy reference.The mandatory Section B schedule should be the first schedule to be completed. This schedule must be signed off by both GMs and then forward

6、ed to the AMD a copy is to be kept on the hotels GM Handover file.The next step is for the incoming General Manager to refer to Schedule C and conduct the interviews as appropriate. For interviews DE amp F it is mandatory that the check list be completed and signed off by the incoming GM and the Exc

7、om member and kept on file in the GM Handover File. 六月9 2009316295972.xlsProject:Hotel XXXDate:CONTENTSA.B.C.D.E.F.G. H.I.J.K.L.M.N. 六月9 2009Items to assemble before arrival of incoming GMDiscussion between Incoming and Outgoing GMsBriefing OverviewInterview with Department of Human ResourcesIntervi

8、ew with Financial ControllerInterview with Director of Sales and MarketingInterview with Black BeltInterview with Operations ManagerInterview with Front Office Manager/Rooms ManagerInterview with Food and Beverage ManagerInterview with Executive ChefInterview with Chief EngineerInterview with Execut

9、ive Housekeeper Interview with Security Manager316295972.xlsProject:Hotel XXXDate:A. ITEMS TO ASSEMBLE BEFORE ARRIVAL OF INCOMING GMTasksActionedN/A1234Notify staff at earliest opportunity after Owning company notification by AMD.5678910Prepare an inventory of GMs apartment and office with Controlle

10、r/Chief Accountant.11Update GMs Handover File as appropriate:- 六月9 2009Coordinate with AMD formal notification to Owning Co. of change in General Manager using care to avoid rumours.Review attached checklist items and assemble necessary documents and agreements for review by new GMEstablish realisti

11、c timetable and schedule for orderly handover interviews and reviews of pertinent documents. For example each morning new GM could review documents while existing GM conducts normal activities afternoons spent reviewing checklist items touring hotel and meeting staff evenings for dinners and recepti

12、ons to meet Owning company executives community leaders and key accounts.Arrange schedule for new GM to meet as appropriate Owning co. and/or Operating Co. executives hotel department heads hotel staff community leaders local travel agents airline executives and important commercial clients.Informat

13、ion about country city and local customs and practices should be forwarded to the new GM if appropriate prior to arrival see Section B.3.If bank signatures require Power of Attorney arrangements should be made prior to arrival of new GM.Arrange schedule for new GM to tour each hotel department accom

14、panied by respective department head. Interview before the tour would normally be held in GMs office. Department heads should be prepared to give in depth briefing on policies and procedures goals and plans and any rehab. Plans.Ensure department head and other appropriate PMP and Talent Profiles are

15、 up to date and ready for review.a.02Emergency telephone numbersb.02Owning Co. or Operating Co. contactsc.02Hotel Lawyersd.02Hotel Auditorse.02Hotel doctors and dentistsf.0202Union Representatives316295972.xlsA. ITEMS TO ASSEMBLE BEFORE ARRIVAL OF INCOMING GMTasksActionedN/A11k. Hoteliersm. Embassy

16、or Consulate contacts12Prepare hotels Emergency Procedure Manual13Prepare a folder of the Department Heads KPIs with latest performance updated14g.02Government officials and contactsh.02Tourism officials and contactsi.0202Airline Managers/Travel Agency contactsj.02Chamber of Commerce contactsl.02Ban

17、kers important to the hoteln.02Major hotel purveyors and vendorso.02Department head home telephone contact numbersp.02Charitable social and fraternal contactsq.02Hospitalsr.02Schools if appropriateUpon Completion of Section B of the Handover Checklist Outgoing GM is to forward the signed copy to the

18、 AMD.316295972.xlsNotesPlease tick the boxes as applicable for the event316295972.xlsNotes316295972.xlsProject:Hotel XXXDate:B. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes1Review of Owning Co. matters:-aHotel agreement operating amp management or leasebOwning Co. organization w

19、hos whocRelationship with Owning CompanydInternal Owning Co. relationshipseNames addresses and telephone numbers of Board membersfOwning Co. file problems how to handle sameghCapital expense budget procedureiRehabilitation/renovation agreement or plans in progressjBoard meeting timetable and previou

20、s minutes overviewkReview outstanding or pending Owning Co. matterslmEstablish date for presentation of incoming GM to Board.2Administrative and General:abOutline Union AgreementcPower of Attorney if requireddLawyer review pending items give legal updateeShop Leases:fReview hotel/bank relationship f

21、inancial statusgHotel KPIs StarVoice GSI RPI SPG etchMarketing and Operating PlaniFinancial resultsjGoals/Incentive plan 六月9 2009Equity and loan position of owners. Are Board Members Management employees Who has approval authorityTraditional hotel/Owning co.events and courtesies extended to Board Me

22、mbers and Owning Co. employeesOrganization changes AMD has approved if not as per approved budget review necessary changes1 Outline each lease agreement2 Review hotel/shop relationships problems policies3 Meet shop ownersPlease tick the boxes as applicable for the event316295972.xlsB. DISCUSSION BET

23、WEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes2klmnProject releases and large purchase orders outstandingoSignature authorization cards for bank accountspWho is authorized to sign AampG and entertainment cheques in hotelqReview special festival days holidays promotions history and recommendatio

24、nsrInsurance coverage review:-4 Insurance handled by StarwoodsSchedule of Hotel vehicles off site storage and other unusual assets.tuReview policy on GMs keysvProfessional/social/fraternal membershipswPasswords and security computer mobile phone voicemail etcxReview status of any work in progress fo

25、r AMDyReview status of any work in progress for Divisional officezaaReview of the latest audit report internal and externalbbKnown but not budgeted capital expense items neededccReview and sign off GM apartment and office inventoryddReview TRA level amp Update latest informationeeUpdate on TCEM plan

26、ffReview Hyigene Report 3Local Status Information and Background:-aLocal hotel associationsbHotel licenses Liquor business occupancy etc.Review significant contracts and commitments utilities elevator professional services etc.EXCOM and Department Head meetings schedule of all hotel meetings time fo

27、rmat historyReview on status of Starwood Cares community initiatives and other corporate program initiatives.1 List of all insurance cover type of cover expiry Insurer arranged by2 Hotel vehicles3 Insurance handled by Owning Co.5 Insurance handled by HotelReview safe combination policy for hotel saf

28、e or other security/ controlled access responsibilitiesKnown exceptions to Brand guest room minimum standards against latest LRA report if available-316295972.xlsB. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotes3cPerforming rights agreements on music royalitiesdState of the Nation

29、 including local political situation if appropriateeLocal customs and culture dos and dontsfHotel history anniversary date traditional eventsgPre-Opening file if applicablehConstruction follow-up file if applicableiHandover updated GMs address bookjCurrency control Central Bank if applicablekDetails

30、 of any foreign exchange regulationslImport restrictions and evaluation of impact on operationsmDetails of existing or proposed price controls4Six Sigma:aBrief on the general status of Six Sigma in the hotelbBlack Belt/ Green Belt clarify regarding the background training performancecElaborate on Si

31、x Sigma projects and current status of each5Associate Development:aReview the latest PMP/Talent Reviews etc for all of the GMs direct reportsbReview the progress of any identified high potential associatecReview the status of associated being mentored by the GM.6Hotel Development Opportunities:aRevi

32、ew status of any hotel development opportunities/projectSection B Sign off - to confirm completion of the following tasksOutgoing GMName:Date:Sign off:Incoming GMName:Date:316295972.xlsB. DISCUSSION BETWEEN INCOMING AND OUTGOING GMSTasksActionedN/ANotesSign off:316295972.xlsProject:Hotel XXXDate:C.

33、BRIEFING OVERVIEWTasksDoHRFinanceDoSMBlack BeltOps.MgrRms Mgr1Review background experience goals performance development plansaDepartment HeadbOther Key associates in the DepartmentcReview Department Organizational Chart2What is the Departments status with regard to:-aStarVoicebLRAcGSIdSPGeSix SigmafStarwood CaresgTraining SampPs Certificatio