星级酒店英语教学培训 1.docx
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星级酒店英语教学培训1
Chapter1.CourtesyEnglish
Unit1：
GREETING&FAREWELLS
●VOCABULARY
●PHRASESONTHEJOB
GoodmorningGoodafternoonGoodeveningWelcomebackHi
早上好下午好晚上好欢迎回来嗨
HelloHowdoyoudo?
Howareyou?
Fine,thankyou,andyou?
你好你好你好吗？
很好，谢谢，你呢？
Fine,thanks,andyou?
Good-byeGoodnightGood-byefornow
很好，谢谢，你呢？
再见晚安再见
Itwasnicetoseeyouagain.HaveagoodeveningSeeyoulater.Itwasniceseeingyou.
很高兴又见到你。
晚上愉快。
回头见。
很高兴见到你。
HaveagoodweekendHaveasafetripHaveagooddayHopetoseeyouagain
周末愉快。
一路平安。
祝您愉快。
希望再见到您。
Thankyouforcoming（Thanksforcoming）Lookforwardtoseeingyouagain
感谢光临。
盼望再见到您。
●LISTENTOTHECONVERSATION
Listentotheguestandthenfillthegapineachsentence.
Theguest’snameis.
Thestaff’snameis.
Theguestwilltoday.
He’llliveinnexttimehecomes.
●TALKINGTOTHEGUEST
Staff:
Goodmorning.Mr.Smith.Howareyoutoday>?
Guest:
Goodmorning.Jane.I’mfine,thanks,andyou?
Staff:
I’mfinetoo.Areyouchecking-outtoday?
Guest:
yes,Ithinkso
Staff:
Didyouenjoyyourstayhere?
Guest:
Yes,Idid.
Staff:
Ihopeourserviceistoyoursatisfaction
Guest:
Sure.I’mverypleasedwitheverythinghere.
Staff:
Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.
Guest:
Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.
PAIRWORK
Findapartnerandplaytherolesofthestaffandtheguestwhowillbeonholidaysoon.
OXFORDHUMOUR
ThemoreIstudy,themoreIknow.
ThemoreIknow,themoreIforget.
ThemoreIforget,thelessIknow.
Sowhystudy?
UNIT2:
INTRODUCTIONS
VOCABULARY
PHRASESONTHEJOB
MynameisJohnSmithIt’snicetomeetyou.It’snicemeetingyou.
我叫约翰.史密斯。
很高兴见到您。
很高兴见到您。
I’mMaryCopperI’mpleasedtomeetyouI’mgladtomeetyou.
我叫玛丽.库伯。
很高兴见到您。
很高兴见到您。
LetmeintroduceyoutoJohnSmithI’dliketointroduceyoutoMaryCopper.
我把你介绍给约翰.史密斯。
我想把你介绍给玛丽。
I’dlikeyoutomeetMr.Thomson.Idon’tthinkwe’vemetbefore
希望你认识一下托玛斯先生。
我想我们以前没见过。
Havewemetbefore?
You’renewhere,aren’tyou?
我们以前见过面吗？
你是新来的，对吗？
LISTENTOTHECONVERSATION
TALKINGTOTHEGUEST：
Staff:
Goodmorning,sir,MayIknowyourname?
Guest:
Certainly.MynameisJohnSmith
Staff:
Wouldyoupleasespellyourlastname?
Guest:
Sure.P-a-r-k-I-n-s-o-n,Parkinson.
Staff:
HowdoyoudoMr.Parkinson?
Welcometoourhotel
Guest:
Howdoyoudo?
Verynicetomeetyou.
Staff:
Hopeyou’llenjoyyoustayhere.
Guest:
IthinkIwill
Staff:
Seeyoulater.
Guest:
Seeyou.
PAIRWORK
Introduceyourselftoapartner.
EXERCISE
Putinarticleswhereneeded.
A:
Wouldyoulikecoldmilk?
B:
Yes,please.I’dlikeglassofbeerifyou’vegotit.
A:
I’llgoandhavealookinkitchen.
Yes,there’sbottlehere,butitisn’tcold
B:
Nevermind.CanIhavepieceoficeinit?
A:
Sure.Thereisquitealotinrefrigerator.
IDIOMS：
Nopainnogain.
Asbusyasabee.
Handandfoot.
Asproudasapeacock.
Ashungryasawolf
Beataboutthebush.
UNIT3:
APOLOGIES
VOCABULARY
PHRASESONTHEJOB
ExcusemeI’msorrypleaseforgiveme.That’sOk
打扰一下。
对不起。
请原谅。
没什么。
IdoapologizeThat’sallrightPleaseacceptourapology.
我很抱歉。
没关系。
请接受我们的歉意。
Wouldyoupleasewaitamoment?
Wouldyoumindwaitingasecond?
请稍等好吗？
请稍等好吗？
Ididn’tmeanforthattohappen.Iassureyouitwon’thappenagain.
我是不想出这种事的。
我向您保证以后不再发生这种事。
TALKINGTOTHEGUEST
Guest:
Excuseme.Ithinkthereisamistakeinmybill..
Staff:
I’msorrytohearthat.I’llcheckforyourightaway.Wouldyoupleasewaitamoment?
Guest:
OK.（amomentlater）
Staff:
Idoapplogize,Mr.Smith.Thereisamistakeinyourbill.Iassureyouitwon’thappen
again.
Guest:
Well,that’sallright
EXERCISE
Putinthemissingword.
MrandMrsMillerarefromAustria.TheyoftengoshoppingwithouttheirGermanguide.Buttheycan’ttothetaxidriverastheycanawordofChinese.Theydon’tknowhowtohimwheretheywanttogo.Andthedriverdoesn’tknowhowtotothembecausehedosen’tGerman.Mr.Millertohimself.“IwishIcouldsomeChinese.”
UNIT4:
OFFERINGHELP
VOCABULARY
PHRASESONTHEJOB
AnythingIcandoforyou?
Ifthere’sanythingIcandotohelp,pleaseletmeknow.
我能为您做些什么？
如果有我能帮忙的话，请告诉我。
CanIhelpyou?
IfIcanbeofassistance.Pleasedonothesitate.
我能帮忙吗？
如果要我帮忙，别犹豫，尽管讲。
Doyouneedanyhelp?
I’dbeverygladtohelpyou.
要帮忙吗？
很高兴认识你。
CanIgiveyouahand?
Ifyouwouldn’tmind.
要帮忙吗？
如果你不介意。
Ifyoudon’tmind.Ifit’snotrouble
如果你不介意。
如果不麻烦的话。
There’snohurrypleasetakeyourtime
不着急。
不着急。
Goingup?
Goingdown.
上楼吗？
下楼。
LISTENTOTHECONVERSATION
Staff:
Excuseme,MayIhelpyou?
Guest:
Yes,I’mlookingformyroom.
Staff:
MayIknowyourroomnumber,please?
Guest:
Yes,myroomnumberis358.
Staff:
That’sattheotherendofthecorridor.Followme.Please.I’llshowyoutoyourroom.
Guest:
Thankyou.It’sverykindofyou.
Staff:
It’smypleasuretoserveyou.Pleaseenjoyyourstay.
Guest:
Yes.Iwill.
Staff:
Goingup,sir?
Guest:
Yes
Staff:
Watchyoursteps,please,Theflooriswet.
Guest:
OK,Thankyou..
Staff:
Bytheway,mayIhelpyouwithyourluggage?
Guest:
Sure,That’sverykindofyou.
Staff:
You’remostwelcome
PAIRWORK
Findapartnerandplaytherolesoftheguestandthestaff.Theguestwantstofindthefitnesscenter.
EXERCISE
Putlittle,alittle,feworafewintothesentences.
Weneedmorestaff
Thereismilkleft.Goandgetsome.
Heaskedformoresalt.
UNIT5:
THANKSANDREPLIES
VOCABULARY
Repair修理kitchen厨房wire电线light灯noisy吵indeed的确bytheway顺便说一下
Electrician电器师colleague同事assoonaspossible尽可能早helpsbwithsth帮助某人做某事
PHRASEONTHEJOB
ThanksThankyouverymuchThankyoueversomuch
谢谢。
非常感谢。
太感谢了。
Iappreciatethat/itThat’sverykindofyou.Youaresosweet
我很感激。
你太好了。
你真甜。
ThankyoujustthesameYou’remostwelcomeIt’smypleasuretoserveyou.
同样得感谢您。
不客气。
很荣幸为您服务。
That’squiteallrightI’mpleasedtobeofservicesofyouIknownexttonothing.
一点儿关系也没有。
愿意为您效劳。
我几乎一窍不通。
LISTENTOTHECONVERSATION
Listentothetalkbetweentheguestandthestaffanthendecidewhetherthefollowingstatementsarerightorwrong.
Theproblemisinthebedroom.
Oneofthelightsisbroken.
SomethingiswrongwiththeTVaswell.
TheelectricianwillrepairtheTVrightaway.
TALKINGTOTHEGUEST
Staff:
Goodafternoon.MissThomson.I’mheretorepairyourlight.
Guest:
That’sverynice.It’sthisoneinthekitchen.Itdoesn’twork
Staff:
Letmehavealook.Oh,awireisloose.Now,it’sallright.
Guest:
Yes,itis.Thankyouverymuchindeed.
Staff:
It’smypleasure.
Guest:
Bytheway,mytelephoneistoonoisy.Couldyoupleasehelpmewiththis?
Staff:
Sorry,I’manelectrician.Iknownexttonothingabouttelephone.ButI’llcallmy
colleaguetocomeassoonaspossible.
Guest:
OK.Thankyoujustthesame.
Staff:
Notatall.Good-bye,Mrs.Thomson.
Guest:
Good-bye
PAIRWORK
Findapartnerandplaytherolesoftheguestandthestaff.Theguestwantsababycot.
EXERCISE
Puttheverbsintocorrecttenses:
A:
Whichcountry（be）youfrom,Ms.Miller?
B:
I（be）fromBrazil.
A:
Didyou（come）yesterday?
B:
No.I（come）thedaybeforeyesterday.
A:
Soyou（stay）herefrom2nights
B:
Yes,andIleaveforhometomorrow.
UNIT6：
REQUESTSANDREPLIES
VOCABULARY
Favour喜欢overthere在那边dosbafavour为某人帮助nextto紧挨者lookfor寻找request要求
Easy容易reply回答trouble麻烦problem问题
PHRASESONTHEJOB
Wouldyoupleasedomeafavour?
Couldyoudomeafavour?
能帮我个忙吗？
帮我个忙好吗？
CouldIaskyouafavour?
Couldyoudoafavourforme?
帮我个忙好吗？
帮我个忙好吗？
Couldyoupossiblydoafavourforme?
Ofcourse
帮我个忙好吗？
当然。
NoproblemNotroubleatall.I’dbegladtomeetyou
没问题。
不麻烦。
我会很高兴的。
LISTENTOTHECONVERSATION
Listentothetalkbetweentheguestandastaffandthenanswer2questions.
What’stheguest’srequest?
Wherecouldhefindit?
TALKINGTOTHEGUEST
Guest:
Excuseme.
Staff:
Yes
Guest:
Couldyoupleasedomeafavour?
Staff:
Certainly.WhatcanIdoforyou?
Guest:
I’mlookingfortheSalesDepartment
Staff:
That’seasy.It’soverthere,nexttotheInformationDesk
Guest:
Isee,Thanksalot.
Staff:
Mypleasure.
PAIRWORK
Findapartnerandplaytherolesofaguestandastaff.Theguestwantstosendaletter.
EXERCISE
Respondtothefollowingusing“Neither,EitherorSo”
Ican’tspeakEnglish.
Christmasisanimportantholiday
Idon’tlikefish.
I’mveryfondofsweetandsourpork.
UNIT7：
LONGTHIMENOSEE
VOVABULARY
Age年代pretty相当的onholiday度假daughter女儿granddaughter孙女grandson孙儿
Aunt姨、姑、婶uncle叔、伯、舅son儿子firstcousin第一代表兄弟姐妹secondcousin第二代表兄弟姐妹
PHRASESONTHEJOB
Longtimenosee.Ihaven’tseenyouforages.Congratulations
LISTENTOTHECONVERSATION
Listentothetalkbetweentheguestandthestaffandthenfillinthetablewiththeinformation
Theguest’snameis
Shewent
Shehasgrandchildren
TALKINGTOTHEGUEST
Staff:
Goodmorning.HowareyouMs.Jackson?
Haven’tseenyouforages.
Guest:
Yes.Longtimenosee.I’mfine,thanks.Howareyou?
Staff:
Prettywell.Didyougoonholiday?
Guest:
Yes,Iwentbackhomebecausemydaughterhadababy.
Staff:
Congratulations
Guest:
Thanks
Staff:
Agirloraboy?
Guest:
Agirl
Staff:
Soyouhaveagranddaughternow
Guest:
Agranddaughter?
I’vegotthree
Staff:
Threegranddaughters
Guest:
Yes,andagrandsonaswell.
Staff:
Theymustbeverylovely
Guest:
Sure.Ienjoythemgreatly.
PAIRWORK
Findapartnerandplaythepartofaguestandastaff.Theguestwentbackhomebe
升级会员 