咖啡厅实用服务英语与厦门英文导游词.docx
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咖啡厅实用服务英语与厦门英文导游词
映雪咖啡厅英文培训材料
目录
第一章咖啡厅服务必备词汇1
咖啡类1
食品类1
非食品类2
第二章咖啡厅日常接待用语3
常用语3
单品点单过程5
花式咖啡点单过程6
第三章介绍厦门的相关话题（英）7
厦门英文介绍AboutXiamen7
厦门八大景八小景TourXiamen7
厦门市市鸟白鹭CityBird-Egrets8
厦门市市花三角梅英文介绍CityFlower-Bougainvilleaglabra8
民俗博饼简介MooncakeGambling9
非物质文化遗产南音简介Nanyin9
第四章厦大及鼓浪屿著名景点导游词10
厦门大学部分景点导游词10
鼓浪屿导游词11
第一章咖啡厅服务必备词汇
咖啡类
单品咖啡类SingleOriginsCoffee
摩卡咖啡MochaCoffee
蓝山风味咖啡BlueMountainCoffee
曼特宁Mandeling
哥伦比亚Colombia
巴西BrazilianSantos
星巴克咖啡类StarbucksCoffee
肯亚Kenyacoffee
苏拉威西Sulawesicoffee
热花式咖啡类specialcoffee/CoffeeBlends
意式浓缩Espresso
卡布基诺Cappuccino
美式咖啡Americano
拿铁Latte
草莓拿铁StrawberryLatte
摩卡基诺Mochaccino
玛琪雅朵MasuriumQiya
冰花式咖啡类IcedSpecialCoffee
纯冰咖PureIcedcoffee
冰卡布IcedCappuccino
冰摩卡IcedMochaccino
冰拿铁IcedLatte
虹吸壶CoffeeSyphon
比利时壶Belgiumcoffeepot
冲杯coffeepot
滤泡式咖啡滤杯Folliculartypecoffeefiltercup
食品类
Whitesugar
白糖
Brownsugar
黄糖
sugarsyrup
糖水
Milk
牛奶
Lowfatmilk
低脂牛奶
whippedcream
发泡奶油
Ketchup
番茄酱
Icedwater
冰水
warmwater
温水
hotwater
热水
foam
奶泡
Froth
泡沫
Decaf
无咖啡因咖啡
chocolatepowder
巧克力粉
vanillapowder
香草粉
Cinnamon
肉桂粉
Cake
蛋糕
Pastry
面粉糕点
Pepper
胡椒粉
Salt
盐
Tabasco
辣椒沙司
Spicy
辣
chilli
辣椒
Dressing
酱料
非食品类
Reserve
预定
straw
吸管
stirrer
搅拌棒
Tray
托盘
traymatt
托盘纸
fork
叉子
Knife
刀
spoon
汤匙
Plate
盘子
glassmug
玻璃杯
Porcelaincup
瓷杯
Saucer
茶托
paper/napkin
餐巾纸
toothpick/stick
牙签
plasticbag
塑料袋
paperbag
纸袋
Receipt
收据
Cash
现金
Ashtray[ashtrei]
烟缸
wifi/wireless[waielis]无线的
internet
网络
match[match]
火柴
lighter[laiter]
打火机
Cigarette
香烟
第二章咖啡厅日常接待用语
常用语
早上/中午/下午好,**先生,**小姐,**女士。
Goodmorning/afternoon/evening,sir/madam.
请问您需要一张几人台?
/请问一共几个人?
Howmanyarethereinyourparty?
请坐！
Pleasetakeyourseats.
请您稍候，我马上为您安排。
Pleasewaitforamoment.I’llarrangeforyouatonce.
请先看一下菜单。
Hereisthemenu.
请一直往前走。
Pleasewalkalongthisroad.
请在这里稍候，我为您查询一下。
Pleasewaithereamoment.I’llcheckforyou.
请向左/右边转，您会看到***
Pleaseturnleft/rightandyouwillsee***
我带您过去，请跟我来。
I’llleadyouthere.Stepthisway,please.
谢谢光临！
欢迎您再次光临！
再见！
明天见！
Thankyouforcoming.Welcomecomeagain.Seeyou./Goodbye.Seeyoutomorrow.
请问您喜欢喝哪种茶，我们备有红茶，绿茶，普洱，菊花茶和铁观音。
Whatkindofteaswouldyoulike?
Wehavebrowntea,greentea,puertea,jasmineteaandoolongtea.
先生/小姐，请用茶。
Hereisyourtea,sir/madam.
我能为您点菜吗？
MayItakeyourordernow?
请问，您用餐时需要些什么饮料？
Whatkindofdrinkwouldyoulikewithyourmeal?
请问还需要些什么？
Whatelsewouldyoulike?
/Isthereanythingelseyouneed?
您的菜上齐了，请慢用！
Enjoyyourdinner.
对不起，打扰了，请原谅！
Excuseme!
我可以撤掉这个盘子吗？
CanItakethisdish/plateaway?
对不起，请再说一遍。
I’msorry,couldyousayitagain?
/Pardon?
对不起，我没听清，请再重复一遍可以吗？
Sorry,Ihaven’tgotit.Couldyousayitagain?
对不起，让您久等了。
I’msorrytohavekeptyouwaiting.
很抱歉，请原谅。
I’msorry.
给您带来不便，请原谅。
Sorrytohavetroubledyou.
先生，这是您的账单。
Hereisyourbill,sir.
谢谢！
希望您吃得满意。
Thankyou.Ihopeyouenjoyyourdinner.
感谢您的光临，欢迎您下次再来。
Thankyouforyourcoming.Welcomecomeagain.
谢谢，请慢走。
欢迎您再次光临！
Thankyou.Welcomecomeagain.
这是我应该做的。
It’smypleasure!
为您服务我很荣幸！
It’smyhonortoserveyou.
请问先生，我可以清理桌子吗？
CanIcleanthetable,sir?
先生，对不起，没有不加糖/奶的咖啡。
I’msorry,sir.Wehaven’tgotthecoffeewithoutsugarormilk.
请稍候，我将另外给您换一块干净的餐巾。
Pleasewaitforamoment.I’llchangeanothercleantowelforyou.
圣诞节快乐/新年快乐/新年好！
MerryChristmas/HappyNewYear!
祝您生日快乐！
HappyBirthday!
祝您愉快！
Happinessiswithyou!
单品点单过程
A:
GoodMorningmadam/sir,CanIhelpyou?
B:
I’dlikeacoffeeplease.
A:
Certainlymadam/sir,whatkindofcoffeewouldyoulike?
B:
Whathaveyougot?
/Whatdoyourecommend?
A:
Well,WehaveSingleOriginsCoffee/StarbucksCoffee/Specialcoffee（CoffeeBlends）/IcedSpecialCoffee
B:
Singleorigin.
A:
WehaveMocha,CoffeeColombia,Mandeling,BlueMountainCoffee.
B:
BlueMountain.
A:
Wehavethreedifferentwaystomakecoffee.First,usethefolliculartypecoffeefiltercup.Secondly,usethecoffeesyphon,ittakesabouttenminutes.Thirdly,usetheBelgiumcoffeepot,itmaytakefifteenminutes.
B:
usethecoffeesyphon.
A:
OK,waitfortenminutes.
花式咖啡点单过程
A:
GoodMorningmadam/sir,CanIhelpyou?
B:
I’dlikeacoffeeplease.
A:
Certainlymadam/sir,whatkindofcoffeewouldyoulike?
B:
Whathaveyougot?
/Whatdoyourecommend?
A：
Well,wehaveEspresso/Cappuccino/Americano/MasuriumQiya/StrawberryLatte/Mochaccino/Latte.SpeciallywehaveIcedLatte/IcedCappuccino/IcedMochaccino/PureIcedcoffee
B:
Cappuccino
A：
Ok,waitforsomeminutes.
第三章介绍厦门的相关话题
厦门英文介绍AboutXiamen
Xiamenisanislandcitywitharichanddramatichistory,repletewithpirates,rebelleaders,andEuropeanmerchants.NowlinkedtomainlandFujianbyacauseway,Xiamenretainsastronginternationalflavor.KnownintheWestasAmoy,Xiamenhasalonghistoryasaportcity,andlaterbecameacenterofBritishtradeinthe19thcentury.Theirforeignsettlements,latertakenoverbyJapaneseinvadersatthestartofWorldWarII,wereestablishedonthenearbysmallGulangyuIsland.Manyoftheoldtreaty-portandcolonialbuildingsinWesternstylessurvive.XiamenwasdeclaredoneofChina’sfirstSpecialEconomicZonesintheearly1980’s,takingadvantageofthecity’sheritageasatradingcenterandtheproximitytoTaiwan.TodayXiamenisoneofChina’smostattractiveandbest-maintainedresortcities.
Xiamenwasfoundedin1394atthebeginningoftheMingdynastyasacenterofdefenseagainstcoastalpirates.Itsprosperitywasduetoitsdeepwatershelteredharbor,thatsupplantednearbyQuanzhou,theportthathadbeenthecenterofthemaritimetradewiththeIndies.
Inthemid-17thcentury,XiamenandGulangyuIslandbecameastrongholdofZhengChenggong,knownintheWestasKoxinga,aMingloyalistwhoheldoutagainsttheManchuinvadersuntilbeingdriventoTaiwan.BorninJapantoaChinesepiratefatherandaJapanesemother,ZhengbecamealliedwithholdoutMingprincesinthesouthwhohopedforarestoration.Hebuiltuparesistanceforceofsome7,000junksandamixedforceofthree-quartersofamilliontroopsandpirates.In1661hedrovetheDutchfromTaiwanandsetupanotherbasethere,beforehisdeathin1662.
AftertheOpiumWarsXiamenbecameoneofthefirsttreatyportstobeopenedtoforeigntradeandsettlementfollowingtheTreatyofNanjingin1842.GulangyuIslandwastransformedintoaninternationalsettlement,wheremanyVictorianandNeoclassicalstylebuildingsstillsurvive.Thecity’sprosperitywasduebothtotradeandtowealthsentbackbyXiamen’ssubstantialemigrantcommunityofoverseasChinese.
ProsperityreturnedtoXiamenintheearly1980’swhenXiamenwasdesignatedoneofthefourSpecialEconomicZones（SEZs）.
厦门八大景八小景TourXiamen
Xiamenisawell-knowntouristportcityintheSoutheastcoastofChina.ItisoneoftheCleanestCitiesofChina,theGardenCitiesofChina,theNationalEnvironmentalProtectionModelCities,andthebestsightseeingcitiesinChina.Notonlybeingwealthywithtravelresources,Xiamenhasalsotemperateweather,fastandconvenienttransportandcommunication,andcompletetravelestablishments.
Intheoldtimes,therewere"EightMajorLandscapes"and"EightMinorLandscapes""LandscapesBeyondLandscapes"inXiamenandaltogether24scenicspotswereincludedinthethreegeneralterms.Someofthe24sights,suchas"WonderlandofGulang","FiveOldGentlemenReachingtheClouds","WatchingSunriseonHongjiSummit","NightMoonbyTigerBrook","WhiteDeerSpurtingSmoke",stillcanbetracedtoday.
Byreorganizingoldlandscapesanddevelopingnewsceneries,XiamenhasformedfivemainTouristareas--GulangyuIslandTouristArea,NanputuoTempleTouristArea,WangshiRockTouristArea,HuangcuoTouristAreaandJimeiTouristArea.Besideitsrichfultravelresourcesandpleasantweather,Xiamenalsoprovidesfastandconvenienttransportationandcommunication,andcompletetravelestablishments.AllmakesXiamenoneofthemostsuitablecitiesforinvestorsandtouristsinChina.
厦门市市鸟白鹭CityBird-Egrets
Egretsaretheworld'srarebirds.Theybelongtoheronfamilyofbirdclass.Xiamenboastssmallegrets,middleegrets,largeegrets,Chineseegretsandgrayegrets,whichdwellaretheonlyfivetypesofheronseverseeninChina.Peoplechoosetocallthemegrets（BailuinChinese）collectivelybecausethey,exceptthegrayegrets,whichhavedarkgraybody-feathers,havebeautifulsnow-whitefeathers.Thesmallandmidium-sizedegretsareofthelargestnumbersandareseenmorefrequently.OnOctober23of1986,atthe23rdSessionoftheStandingCommitteeofthe8thMunicipalPeople'sCongressitwasdecidedthattheegretbetheCityBirdofXiamen.
厦门市市花三角梅英文介绍CityFlower-Bougainvilleaglabra
TheCityFlowerwasdecidedbytheStandingCommitteeoftheEighthPeople'sCongressofXiamenCityonOctober23,1986inits20thconference.ThescientificnameoftheflowerisBougainVilleasp.Itisanevergreenclamberbushorahangingdownshrub,whichbelongstothecategoryofbougainofthebongainvilleafamily.Itisawoodnatureliana.Thenatureofitsleaveshastheluster.Itsflowerissmallandbloomsonthetop.Theflowerusuallygrowsinclustersinthebudplate.Thethreebigbudplatesareverydistinctive,constructingamajorobjectsightforenjoying.Inancienttimes,itwascalled"NineLayersofVine".Itiscalled"LeavesTinyFlower"and"TriangularFlower"inNorthChinaanditwascalled"Bougain"astranslated
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