企业老总英文简历模板最新版.docx

企业老总英文简历模板最新版.docx

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企业老总英文简历模板最新版

企业老总英文简历模板

profile:

10+yrscallcenterveteran;chinaexperience,guruinbusinessoperationsandsales&marketing

aself-motivatedanddynamicseniorexecutivewith19-yearofregionalmanagementandinternationalexperience.extensiveexperienceworkingwithcallcenter/telecom/crmservicesandoutsourcinginthetelecom/finance/itarenas.

experiencedincontractmanagement,businessdevelopment,andoperationsconsulting.heldvariousseniorpositionsinbusinessdevelopment,sales&marketingandoperationsincrmoutsourcingserviceprovider,isp,telcos,equipmentvendorandbillingsystemvender.

personal:

mr.charmondtsangc.l.mba,beng,mieetel:

+（86）133333333333/+（852）1234-*****e-mail:

professionaleducation:

1991-1994masterofbusinessadministration（mba）

--hendonbusinessschool,universityofmiddlesex,london,uk1987-1989beng（1stclasshonour）inelectronicsengineering

--universityofmiddlesex,london,uk

--awarded“theinstitutionprize”bythecouncilofiee

employmenthistory:

shanghaivavotelecomco.ltd.（shanghai,prc）（alocalpartnerofpccwteleservicesltd.）

vicepresident

achievementsandresponsibilities

builtandledthedevelopedofanewtelecomvalueaddedservicesbusinessunit.launchedanewtelecomvasserviceinshanghai.establishedeffectivesalesandservicechannels.

evaluatedandmanagedbusinesspartnerssuchasmajortelecomoperatorsandequipmentvendorsinchina.ensuredservicedeliveryaccordingtosowandcontracts.

actasthetechnicaldirector,performedvendorevaluationandon-goingimprovementontheinandsspplatforms.

ensuredthebusinessprocessesmeetvariesservicekpisandbudgets,suchasserviceprovisionleadtime,customersatisfactionindex,billingaccuracyandqualityindex.

nuvigocorporationsdn.bhd.,malaysia3/03to4/04

generalmanager

achievementsandresponsibilities

developednewbusinessopportunitieswithmajortelecomclientsinmalaysia,focusingincallcenter/telecom/crmanditoutsourcingandconsultingservices.

workedwithlocalsipartnerstojointlydevelopsolutionsandmanagedmajorclients’relationshiponanexecutivelevel.

deliveredcrmconsultationprojectforaninsurancecompanytoenhancetheircustomerservicingeffectivenessandefficiency.

pccw,hk8/02to2/03

assistantvicepresident–businessdevelopment

achievementsandresponsibilities

assumedtheroleofoperationshead,managedtheoperationsanddeliveredthekpisofthemalaysiacallcenterteam.

adoptedthebalancedscorecardframework,improvedthefirstcontactresolutionby10%andimprovedproductivityby15%whilemaintainedtheoperatingbudgets.

builtanddevelopednewcustomerinthetelecom/itsectorsacrossasiapacificregioncoveringmainlandchina,taiwan,hongkong,singaporeandmalaysia.

ledprojectteamsandsalesconsultantstodeliverprofessionalconsultationtomajortelecomclients.

managedmajorclients’relationshiponaseniorlevel;identifypotentialbusinessopportunitiesandpartnershiparrangement.

securedmajorcontractswithbluechipclientsonlargescaleit/crmoutsourcingservices.

majorprojectsreference

amajormobileoperatorinmalaysia-successfullywonamulti-millionoperationsconsultationcontractofa200+seatscallcenterfacilities.

amajortelcoinmalaysia-providedbusinessconsultationofitscallcenterrationalizationandconsolidationprojectwithover1,000seatsandmultiplelocations.

aleadingmobileoperatorinmalaysia-providedmarketingandbusinessconsultationtotheformulationofitsloyaltyprogramstrategy.

clptelecom,hk±5/01to12/01

seniorcallcentermanager

achievementsandresponsibilities

ledateamof30professionalsalesandserviceconsultantstoachievecompanykpiandsalestarget.

increasedtheproductivityofthecallcenterby30%.doubledthecallcentercallhandlingcapacitywith53%increasedinresources.

managed3rdchannelpartnerssuchastelemarketersanddirectsalestopromoteispservicestotargetedconsumermarket.

developedsalesstrategiesacrossdirectsales/telesales/channelsalespartnersforinternetservices.

fullyresponsiblefortheimplementation,managementandoperationsofthemulti-mediacrmcallcentertoachievecompany’ssalestargets.

builtandtrainedupthetelemarketingskillsofthein-housesalesconsultants.

performon-goingcoaching,motivationandtrainingtoenhancethesellingskillsofthesubordinates.

ledthedevelopmentandformulationofthecompany’scrminitiatives.i

implementedmulti-mediacrmprojectsinthecontractcenterenvironmenttoachievecompanysalesandservicesobjectives.

pccwteleservices,hk1/98to5/01

callcenteroutsourcingbu-headofsales&marketing

achievementsandresponsibilities

fullp&lresponsibilityofthebusinessunit.

ledateamofprofessionalsalesmanagersandmarketingmanagerstomeet