3938国开电大专科《管理英语2》历年期末考试题库试题及答案.docx

3938国开电大专科《管理英语2》历年期末考试题库试题及答案.docx

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3938国开电大专科《管理英语2》历年期末考试题库试题及答案

3938国开电大专科《管理英语2》历年期末考试题库试题及答案

一、交际用语（每小题2分，共10分）1-5题：

选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1.-Wouldyoumindfillingthequestionnaireforme?

-_______________A.Noproblem.B.Sorry，Ican＇tgothere.C.Ireallyappreciatethat.[答案]A2.-Canyoustayherelonger?

-_______，butIhavetobebacktomorrow.A.I＇dlovetoB.No，thankyouC.I＇mafraidnot[答案]A3.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?

-_______________A.Itdoesn＇tmatter.B.Byallmeans.C.Ihavenoidea.[答案]B4.-Iamsorry.Nowwhatwerewetalkingabout?

-_______________A.Nevermind.B.That＇sOK.C.Youweresayingthatyouusedtobeateacher.[答案]C5.Hello，isthatservicecenter?

Theelevatorofourapartmentdoesn＇twork.-_______________A.Oh，Idon＇tknowwhat＇swrongwithit.B.Sorry，I＇llhaveitcheckedoutatonce.C.OK，Isee.Thankyou.[答案]B二、词汇与结构（共计30分，每小题2分）6-20题：

阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.Let＇s_________ourplan.A.startB.startedC.starting[答案]A7.Ididn’tdo_________lastweek.A.nothingB.somethingC.anything[答案]C8.Accordingtotheirfeedbacksheets，theparticipantsareallwiththetraining.A.satisfiedB.satisfyingC.satisfactory[答案]A9.TheJiaheCommunityServiceCenterisabouttoserviceforresidents.A.providedB.provideC.providing[答案]B10.I＇dliketo_________thatthestaffmemberwhoservedmedidn＇treallyseemtoknowwhathewasdoing.A.pointoutB.pointatC.pointin[答案]A11.Ihavecoffee_________breakfasttime.A.atB.inC.on[答案]A12.Hiringtherightemployee_________you_________athousandtimesoverinhighemployeemorale.A.pays…offB.take…offC.pays…back[答案]C13.Areyoufamiliar_________thesaying，“it＇snotwhatyouknow，butwhoyouknow”?

Ineventplanning，networkingiskey!

A.withB.toC.in[答案]A14.Weshouldtakethedegree_________accountwhenwerecruitanewsecretary.A.withB.intoC.of[答案]B15.Thecandidateshoulddressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that[答案]A16.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C17.Undernocircumstance_________totellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow[答案]B18.We_________itverymuchthatyou＇vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise[答案]A19.Wefeel_________withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised[答案]A20.Iwouldrather_________twoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere[答案]C三、阅读理解（共40分，每小题4分）21-25题：

阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

Passage1Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside，weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains，theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan＇tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof，Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom，Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime，housesmustkeepoutthewater.21.WhichofthefollowingisNOTmentionedinthepassage?

A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.[答案]B22.Accordingtothepassage，thehousecankeepoutA.thewindB.thesnowC.thewindandthesnow[答案]C23.HousesareinsizesandmanywaysA.beautifulB.thesameC.different[答案]C24.WhichofthefollowingisprobablyNOTthethingusedtobuildhouses?

A.steelB.cottonC.stone[答案]B25.FromthepassagewecaninferthatpeopleA.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep[答案]A26-30题：

请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

Passage2Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem，themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants，theanswersarequitedifferent.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample，youcanactasoneofthecustomersinawheelchair，andseehowyou＇retreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted，theyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable，aswellastheleastcostly，ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant，you＇rewastingyourtime.Implementone，two，threeoralloftheabovetechniques，andyourserviceandproductwillimproveovernight.26.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.[答案]F27.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.[答案]T28.It＇snotnecessarytoknowaboutthecustomers’needsandpreferences.[答案]F29.Questionnairesareusefulingettingfeedbackfromcustomers.[答案]T30.Front-linestaffhavenothingtodowithimprovingcustomerservice.[答案]F四、翻译（共计20分，每小题4分）31-35：

请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答匙纸上。

31.Onthelastdayoftheoldyear，thereisafamilydinner.A.在老年人的最后日子，通常有一顿家庭餐。

B.在即将过去的一年的最后一天，会有一次家庭聚餐。

C.在过去的日子里，经常有家庭聚餐。

[答案]B32.Willyoubeinvolvedinopeningthenewoffice?

A.你会加人新办公室吗?

B.你会参与开设新办公室的工作吗?

C.你会被卷人到新办公室的工作中吗?

[答案]B33.Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我认为我们需要为学生们创造更多的工作机会。

B.我认为我们将来要给学生们更多机会。

C.我认为我们已经给了学生们更多的工作机会。

[答案]A34.Iwanttoleavealittleroominthebudget，justincase.A.我想在桶里留点地方，以备不时之需。

B.我想在预算里留着空间，结果发生了意外。

C.我想留一点预算空间，以防万一。

[答案]C35.Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.A.一个真实的朋友就是能伸出他的手触碰你心灵的人。

B.一个真实的朋友就是能伸出他的手理解你心灵的人。

C.真正的朋友是一个可以援手帮助并感动你心扉的人。

[答案]C2020年9月试题及答案一、交际用语（每小题2分，共10分）1-5题：

选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1.-What＇sthematterwithyou?

-_______________A.Itmatterswithyou.B.Nottoobad.C.Ifeelabitsick.[答案]C2.-Hi，Helen，I＇llhaveaninterviewtomorrow.I＇mafraidIcan＇tmakeit.-_______________A.Sure，youcan.Takeiteasy.B.I＇msorrytohearthat，C.That＇sallright.[答案]A3.-HaveyoueverbeentoTokyo?

-_______________A.No，Ididn＇tgotherelastyear.B.No，butIhopetogotherenextyear.C.Tokyoisabusycity.[答案]B4.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?

-_______________A.Itdoesn＇tmatter.B.Byallmeans.C.Ihavenoidea.[答案]B5.-_______________-Itwilltakeatleasttwoweeks.A.Howsoonwillyoufinishourannualreport?

B.Whenwillyoufinishourannualreport?

C.Howlonghaveyoufinishedourannualreport?

[答案]A二、词汇与结构（共计30分，每小题2分）6-20题：

阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.Hewasalways_________insharinghisenormousknowledge.A.generousB.generationC.generate[答案]A7.Thecandidateshoulddressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that[答案]A8._________thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.GetB.GettingC.Toget[答案]B9.Hisactionisalways_________withhiswords.A．constantB.continuousC．consistent[答案]C10.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C11.People_________findusefulinformationfromtheannualreport.A.couldB.daredC.hadto[答案]A12.Theenemyhasstrengthenedtheir_________position.A.protectiveB.defensiveC.offensive[答案]B13.Morethan30people_________theposition.A.appliedforB.appliedtoC.appliedin[答案]A14.Look!

_________A.Herearethebuscomes.B.Herecomesthebus.C.Thebusherecome.[答案]B15.Customers_________refusetofilingthequestionnairearenotpermittedtobuytheproduct.A.whatB.whichC.Who[答案]C16.Themusic_________likethesingingofabird.A.hearsB.listensC.sounds[答案]C17.Ilikecookingformyfriendsin_________freetime.A.meB.myC.mine[答案]B18.You＇dbetterhaveyourhair_________beforegoingtoyourfriend＇swedding.A.cuttingB.cutC.tocut[答案]B19.Herarticleis_________inherclass.A.betterB.wellC.thebest[答案]C20.Youmust_________theannualcertificationofemploymentonlinewithin15days.