3938国开电大专科《管理英语2》历年期末考试题库试题及答案.docx
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3938国开电大专科《管理英语2》历年期末考试题库试题及答案
3938国开电大专科《管理英语2》历年期末考试题库试题及答案
一、交际用语(每小题2分,共10分)1-5题:
选择正确的语句完成下列对话,并将答案序号写在答题纸上。
1.-Wouldyoumindfillingthequestionnaireforme?
-_______________A.Noproblem.B.Sorry,Ican'tgothere.C.Ireallyappreciatethat.[答案]A2.-Canyoustayherelonger?
-_______,butIhavetobebacktomorrow.A.I'dlovetoB.No,thankyouC.I'mafraidnot[答案]A3.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?
-_______________A.Itdoesn'tmatter.B.Byallmeans.C.Ihavenoidea.[答案]B4.-Iamsorry.Nowwhatwerewetalkingabout?
-_______________A.Nevermind.B.That'sOK.C.Youweresayingthatyouusedtobeateacher.[答案]C5.Hello,isthatservicecenter?
Theelevatorofourapartmentdoesn'twork.-_______________A.Oh,Idon'tknowwhat'swrongwithit.B.Sorry,I'llhaveitcheckedoutatonce.C.OK,Isee.Thankyou.[答案]B二、词汇与结构(共计30分,每小题2分)6-20题:
阅读下面的句子,从A、B、C三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上。
6.Let's_________ourplan.A.startB.startedC.starting[答案]A7.Ididn’tdo_________lastweek.A.nothingB.somethingC.anything[答案]C8.Accordingtotheirfeedbacksheets,theparticipantsareallwiththetraining.A.satisfiedB.satisfyingC.satisfactory[答案]A9.TheJiaheCommunityServiceCenterisabouttoserviceforresidents.A.providedB.provideC.providing[答案]B10.I'dliketo_________thatthestaffmemberwhoservedmedidn'treallyseemtoknowwhathewasdoing.A.pointoutB.pointatC.pointin[答案]A11.Ihavecoffee_________breakfasttime.A.atB.inC.on[答案]A12.Hiringtherightemployee_________you_________athousandtimesoverinhighemployeemorale.A.pays…offB.take…offC.pays…back[答案]C13.Areyoufamiliar_________thesaying,“it'snotwhatyouknow,butwhoyouknow”?
Ineventplanning,networkingiskey!
A.withB.toC.in[答案]A14.Weshouldtakethedegree_________accountwhenwerecruitanewsecretary.A.withB.intoC.of[答案]B15.Thecandidateshoulddressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that[答案]A16.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C17.Undernocircumstance_________totellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow[答案]B18.We_________itverymuchthatyou'vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise[答案]A19.Wefeel_________withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised[答案]A20.Iwouldrather_________twoweeksearlier.A.youshouldcomehereB.youcamehereC.youhadcomehere[答案]C三、阅读理解(共40分,每小题4分)21-25题:
阅读下列短文,从A、B、C三个选项中选出一个正确答案,并将答案序号写在答题纸上。
Passage1Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside,weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains,theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan'tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof,Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom,Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime,housesmustkeepoutthewater.21.WhichofthefollowingisNOTmentionedinthepassage?
A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.[答案]B22.Accordingtothepassage,thehousecankeepoutA.thewindB.thesnowC.thewindandthesnow[答案]C23.HousesareinsizesandmanywaysA.beautifulB.thesameC.different[答案]C24.WhichofthefollowingisprobablyNOTthethingusedtobuildhouses?
A.steelB.cottonC.stone[答案]B25.FromthepassagewecaninferthatpeopleA.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep[答案]A26-30题:
请根据短文内容判断给出的语句是否正确,正确的写“T”,错误的写“F”,并将答案写在答题纸上。
Passage2Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou'retreated.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you'rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.26.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.[答案]F27.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.[答案]T28.It'snotnecessarytoknowaboutthecustomers’needsandpreferences.[答案]F29.Questionnairesareusefulingettingfeedbackfromcustomers.[答案]T30.Front-linestaffhavenothingtodowithimprovingcustomerservice.[答案]F四、翻译(共计20分,每小题4分)31-35:
请从以下A、B、C三个选项中选出最佳翻译,并将答案序号写在答匙纸上。
31.Onthelastdayoftheoldyear,thereisafamilydinner.A.在老年人的最后日子,通常有一顿家庭餐。
B.在即将过去的一年的最后一天,会有一次家庭聚餐。
C.在过去的日子里,经常有家庭聚餐。
[答案]B32.Willyoubeinvolvedinopeningthenewoffice?
A.你会加人新办公室吗?
B.你会参与开设新办公室的工作吗?
C.你会被卷人到新办公室的工作中吗?
[答案]B33.Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我认为我们需要为学生们创造更多的工作机会。
B.我认为我们将来要给学生们更多机会。
C.我认为我们已经给了学生们更多的工作机会。
[答案]A34.Iwanttoleavealittleroominthebudget,justincase.A.我想在桶里留点地方,以备不时之需。
B.我想在预算里留着空间,结果发生了意外。
C.我想留一点预算空间,以防万一。
[答案]C35.Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.A.一个真实的朋友就是能伸出他的手触碰你心灵的人。
B.一个真实的朋友就是能伸出他的手理解你心灵的人。
C.真正的朋友是一个可以援手帮助并感动你心扉的人。
[答案]C2020年9月试题及答案一、交际用语(每小题2分,共10分)1-5题:
选择正确的语句完成下列对话,并将答案序号写在答题纸上。
1.-What'sthematterwithyou?
-_______________A.Itmatterswithyou.B.Nottoobad.C.Ifeelabitsick.[答案]C2.-Hi,Helen,I'llhaveaninterviewtomorrow.I'mafraidIcan'tmakeit.-_______________A.Sure,youcan.Takeiteasy.B.I'msorrytohearthat,C.That'sallright.[答案]A3.-HaveyoueverbeentoTokyo?
-_______________A.No,Ididn'tgotherelastyear.B.No,butIhopetogotherenextyear.C.Tokyoisabusycity.[答案]B4.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?
-_______________A.Itdoesn'tmatter.B.Byallmeans.C.Ihavenoidea.[答案]B5.-_______________-Itwilltakeatleasttwoweeks.A.Howsoonwillyoufinishourannualreport?
B.Whenwillyoufinishourannualreport?
C.Howlonghaveyoufinishedourannualreport?
[答案]A二、词汇与结构(共计30分,每小题2分)6-20题:
阅读下面的句子,从A、B、C三个选项中选出一个能填入空白处的正确选项,并将答案序号写在答题纸上。
6.Hewasalways_________insharinghisenormousknowledge.A.generousB.generationC.generate[答案]A7.Thecandidateshoulddressinamannerthatisappropriatetotheposition_________heisapplying.A.forwhichB.whichC.that[答案]A8._________thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.GetB.GettingC.Toget[答案]B9.Hisactionisalways_________withhiswords.A.constantB.continuousC.consistent[答案]C10.Participantshave_________theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed[答案]C11.People_________findusefulinformationfromtheannualreport.A.couldB.daredC.hadto[答案]A12.Theenemyhasstrengthenedtheir_________position.A.protectiveB.defensiveC.offensive[答案]B13.Morethan30people_________theposition.A.appliedforB.appliedtoC.appliedin[答案]A14.Look!
_________A.Herearethebuscomes.B.Herecomesthebus.C.Thebusherecome.[答案]B15.Customers_________refusetofilingthequestionnairearenotpermittedtobuytheproduct.A.whatB.whichC.Who[答案]C16.Themusic_________likethesingingofabird.A.hearsB.listensC.sounds[答案]C17.Ilikecookingformyfriendsin_________freetime.A.meB.myC.mine[答案]B18.You'dbetterhaveyourhair_________beforegoingtoyourfriend'swedding.A.cuttingB.cutC.tocut[答案]B19.Herarticleis_________inherclass.A.betterB.wellC.thebest[答案]C20.Youmust_________theannualcertificationofemploymentonlinewithin15days.