3938国开电大专科《管理英语2》历年期末考试题库试题及答案.docx

1、3938国开电大专科管理英语2历年期末考试题库试题及答案3938国开电大专科管理英语2历年期末考试题库试题及答案一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1.-Would you mind filling the questionnaire for me? -_ A.No problem. B.Sorry，I cant go there. C.I really appreciate that. 答案A 2.-Can you stay here longer? -_，but I have to be back tomorrow. A.I

2、d love to B.No，thank you C.Im afraid not 答案A 3.-Our company is doing a customer service questionnaire.May I take you a moment? -_ A.It doesnt matter. B.By all means. C.I have no idea. 答案B 4.-I am sorry.Now what were we talking about? -_ A.Never mind. B.Thats OK. C.You were saying that you used to be

3、 a teacher. 答案C 5.Hello， is that service center?The elevator of our apartment doesnt work. -_ A.Oh，I dont know whats wrong with it. B.Sorry，Ill have it checked out at once. C.OK，I see.Thank you. 答案B 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.Lets_our plan. A.start B

4、.started C.starting 答案A 7.I didnt do_last week. A.nothing B.something C.anything 答案C 8.According to their feedback sheets， the participants are all with the training. A.satisfied B.satisfying C.satisfactory 答案A 9.The Jiahe Community Service Center is about to service for residents. A.provided B.prov

5、ide C.providing 答案B 10.Id like to_that the staff member who served me didnt really seem to know what he was doing. A.point out B.point at C.point in 答案A 11.I have coffee_breakfast time. A.at B.in C.on 答案A 12.Hiring the right employee_you_a thousand times over in high employee morale. A.paysoff B.tak

6、eoff C.paysback 答案C 13.Are you familiar_the saying，“its not what you know，but who you know”?In event planning， networking is key! A.with B.to C.in 答案A 14.We should take the degree_account when we recruit a new secretary. A.with B.into C.of 答案B 15.The candidate should dress in a manner that is approp

7、riate to the position_he is applying. A.for which B.which C.that 答案A 16.Participants have_the Productivity Analysis Worksheet. A.completing B.been completed C.completed 答案C 17.Under no circumstance_to tell lies to the public. A.the companies are allowed B.are the companies allowed C.the companies wi

8、ll allow 答案B 18.We_it very much that youve come to give us a timely ride.Otherwise we would miss the train. A.appreciate B.expect C.promise 答案A 19.We feel_with the inconvenience the service center brought us. A.disappointed B.worried C.surprised 答案A 20.I would rather_two weeks earlier. A.you should

9、come here B.you came here C.you had come here 答案C 三、阅读理解(共40分，每小题4分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1 The houses we live in are very important.They keep us from being cold in the winter and hot in the summer.In the winter they keep out the snow.They also keep out the wind.Eve

10、n if it is blowing outside， we are nice and warm inside.In the summerhouses keep the hot sun from us.When it rains，they keep us from getting wet. Houses are also places where we can feel safe.People cant get at us or our things.Houses give us a place to be together with our families and friends.Moth

11、ers and fathers care for their children there.The children play there.The family eat and sleep under the same roof， Houses are different in many ways.They are made of different things.Some houses are made of wood.Some are made of stone.Sometimes more than one thing is used to make a house. Houses co

12、me in different sizes.Some houses have only one room， Some houses have more than one room.Big apartment houses found in cities have a great many rooms.They hold many families.The rooms in which each family lives are called an apartment. Houses are different in the ways they are built.Houses in hot c

13、ountries can be lightly built.In places i trains much of the time， houses must keep out the water. 21.Which of the following is NOT mentioned in the passage? A.People feel safe in house. B.Families and friends live in the same house. C.Children often play in house. 答案B 22.According to the passage， t

14、he house can keep out A.the wind B.the snow C.the wind and the snow 答案C 23.Houses are in sizes and many ways A.beautiful B.the same C.different 答案C 24.Which of the following is probably NOT the thing used to build houses? A.steel B.cotton C.stone 答案B 25.From the passage we can infer that people A.in

15、 hot places like to live the lightly-built houses to get heat B.in the cold places like to live in the strong houses to keep safe C.in some places where i trains much of the time like to live in house which can keep 答案A 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 Feedback from you

16、r customers is very important.The more information you have from them， the more competitive you will be in your field.The following techniques will help you know what the customers think of your business. Ask your customers directly and cater to their wishes.This is the simplest way to find out what

17、 people want from your service or product.When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants， the answers are quite different. Be a customer yourself and find out what your customers experience when they use your se

18、rvice.This is one of the most obvious but underused ways forgetting feedback.For example， you can act as one of the customers in a wheelchair， and see how youre treated.Use a focus group.Focus groups are representatives of customers whose job is to provide you with information on their needs and pre

19、ferences. Use questionnaires and surveys.This is one of the most well-established feedback techniques.When well-conducted，they usually work well. Encourage your front-line staff to build strong relationships with customers.Your front-line staff are the most resourceful and reliable，as well as the le

20、ast costly，of your customer feedback sources.Their communication with the customers will become important information for improving customer care. You may deliver the best service in the world.But if it is not what people want，youre wasting your time.Implement one，two，three or all of the above techn

21、iques，and your service and product will improve overnight. 26.Hotel customers and hotel staff think the same about breakfast. 答案F 27.A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not. 答案T 28.Its not necessary to know about the customers nee

22、ds and preferences. 答案F 29.Questionnaires are useful in getting feedback from customers. 答案T 30.Front-line staff have nothing to do with improving customer service. 答案F 四、翻译(共计20分，每小题4分) 31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答匙纸上。31.On the last day of the old year， there is a family dinner. A.在老年人的最后日子

23、，通常有一顿家庭餐。B.在即将过去的一年的最后一天，会有一次家庭聚餐。C.在过去的日子里，经常有家庭聚餐。答案B 32.Will you be involved in opening the new office? A.你会加人新办公室吗? B.你会参与开设新办公室的工作吗? C.你会被卷人到新办公室的工作中吗? 答案B 33.I think what should be done is to create more job opportunities for students. A.我认为我们需要为学生们创造更多的工作机会。B.我认为我们将来要给学生们更多机会。C.我认为我们已经给了学生们更

24、多的工作机会。答案A 34.I want to leave a little room in the budget，just in case. A.我想在桶里留点地方，以备不时之需。B.我想在预算里留着空间，结果发生了意外。C.我想留一点预算空间，以防万一。答案C 35.A true friend is someone who reaches for your hand and touches your heart. A.一个真实的朋友就是能伸出他的手触碰你心灵的人。B.一个真实的朋友就是能伸出他的手理解你心灵的人。C.真正的朋友是一个可以援手帮助并感动你心扉的人。答案C 2020年9月试题及

25、答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. -Whats the matter with you? -_ A. It matters with you. B. Not too bad. C. I feel a bit sick. 答案C 2. -Hi， Helen， Ill have an interview tomorrow. Im afraid I cant make it. -_ A. Sure， you can. Take it easy. B. Im sorry to hear that， C. Thats all

26、 right. 答案A 3. -Have you ever been to Tokyo? -_ A. No， I didnt go there last year. B. No， but I hope to go there next year. C. Tokyo is a busy city. 答案B 4. -Our company is doing a customer service questionnaire. May I take you a moment? -_ A. It doesnt matter. B. By all means. C. I have no idea. 答案B

27、 5. -_ -It will take at least two weeks. A. How soon will you finish our annual report? B. When will you finish our annual report? C. How long have you finished our annual report? 答案A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. He was always _in sharing his enormous

28、 knowledge. A. generous B. generation C. generate 答案A 7. The candidate should dress in a manner that is appropriate to the position_he is applying. A. for which B. which C. that 答案A 8. _the feedback is very helpful for planning future meetings and events. A. Get B. Getting C. To get 答案B 9. His actio

29、n is always _with his words. Aconstant B. continuous Cconsistent 答案C 10. Participants have _the Productivity Analysis Worksheet. A. completing B. been completed C. completed 答案C 11. People _find useful information from the annual report. A. could B. dared C. had to 答案A 12. The enemy has strengthened

30、 their _position. A. protective B. defensive C. offensive 答案B 13. More than 30 people _the position. A. applied for B. applied to C. applied in 答案A 14. Look! _ A. Here are the bus comes. B. Here comes the bus. C. The bus here come. 答案B 15. Customers _refuse to filing the questionnaire are not permit

31、ted to buy the product. A. what B. which C. Who 答案C 16. The music _like the singing of a bird. A. hears B. listens C. sounds 答案C 17. I like cooking for my friends in _free time. A. me B. my C. mine 答案B 18. Youd better have your hair _before going to your friends wedding. A. cutting B. cut C. to cut 答案B 19. Her article is _in her class. A. better B. well C. the best 答案C 20. You must _the annual certification of employment online within 15 days.