HND小组作业第二.docx

HND小组作业第二.docx

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HND小组作业第二

GradedUnit2:

Investigation

Stage2:

Developing

EmployeeincentiveInvestigationofthecommunicationsindustryinHohhot

StudentName:

Yesha（叶莎）

HumanResourceManagement

HNDNumber:

095111696

Contents

1.TheissueaffectsthebusinessintheInvestigation4-7

1.1Targetgoalsincentivemethod4-5

1.2Honorincentivemethod5-6

1.3Informationabouttheeffectsofincentives.6-7

2.TheevaluationoftheInnerMongoliaBranchofChinaMobile7

2.1Employeeresolveproblemsituation7-8

2.2Achievethecompanygoals.8-9

2.3Companyformedahealthycompetitiveenvironment9

2.4Attractmorepeoplejoinintocompany9–10

2.5Bringupsomeconstructadvicesformanager.10

3.Conclusions11-13

Appendix114-15

Appendix216

Reference17

Summarize

IntroduceofsummarizeaboutthisInvestigation.ThisinvestigationintroducesuseofincentivetheoryfortheInnerMongoliaBranchofChinaMobile.Thisinvestigationmainincludethreeparts.FirstpartmainintroduceabouttheissueaffectsthebusinessintheInvestigation.SecondpartsmainintroduceabouttheevaluationoftheInnerMongoliaBranchofChinaMobile.Atlastparts,mainconclusionsaboutthisinvitation

Forfirstpart,IlistthreepointstointroduceabouttheissueaffectsthebusinessintheInvestigation.Theyareincluding:

Targetgoalsincentivemethod,Honorincentivemethod,Informationabouttheeffectsofincentives.Meanwhile,IalsointroducethesethreepointsusedoftheInnerMongoliaBranchofChinaMobilesituation.

Forsecondparts,ImainintroducefivepointsfortheevaluationoftheInnerMongoliaBranchofChinaMobile.Theyareincluding:

Employeeresolveproblemsituation,achievethecompanygoals.Companyformedahealthycompetitiveenvironment,Attractmorepeoplejoinintocompany,bringupsomeconstructadvicesformanager.Atthesametimes,IevaluationusedofsituationfortheInnerMongoliaBranchofChinaMobile.

Atlastpartconclusionsaboutthisinvitation.Thisinvitationincludesthreeparts.ForfirstpartmainusethreepointstointroduceabouttheissueaffectsthebusinessintheInvestigation.ForsecondpartshasfivepointstointroduceoftheevaluationoftheInnerMongoliaBranchofChinaMobile.Atlastpart,aconclusionforwholeinvitation.

1.TheissueaffectsthebusinessintheInvestigation

Intheinvestigation,IchooseincentivetheoryfortheInnerMongoliaBranchofChinaMobile.Incentivesstimulatepeople'sbehavioristhepsychologicalprocess.Inbusinessmanagement,motivationcanbeunderstoodascorporateenterprisesthroughthecreationofstaffneedstomeettheconditionstostimulateavarietyofpotentialbusinesspeopleandtheeffortsofmotivation,toproduceaspecificbehaviortoachieveorganizationalgoalsintheprocess.Mainlyforemployeesofthistheory,itbelongstothecompany'sinternalcustomers.SotheincentivetheoryisveryimportantfortheInnerMongoliaBranchofChinaMobile.Meanwhile,theInnerMongoliaBranchofChinaMobilealsousesincentivetheorytodevelopingverywell.

Forplanning,IwillcollectsomeincentivemethodsinformationintheInnerMongoliaBranchofChinaMobile.New,introduceaboutuseincentivemethodssituationfortheInnerMongoliaBranchofChinaMobile.

1.1Targetgoalsincentivemethod

TargetgoalsincentivemethodiseachmonthCompletionofworkobjectivesemployeesgivePraiseandreward.InInnerMongoliaBranchofChinaMobile,employeeontimetoworkandnothaveabsencefromdutysituationineverymouth,thecompanywillrewardeverystafffor200RMB.Thismeasureencourageemployeetoworkontime,andhaveworkenthusiasm.Itmadewholecompanyfullofvigor.IntheInnerMongoliaBranchofChinaMobilesetmanytypesoftargetgoals,suchaseverymouthservicetargetgoals,everyquarterofincreasecustomerquantitytargetgoals.Forcompleteworktasksemployee,thecompanywillrewardcash,threeholidaysorgoouttrainingopportunities.Thecompanyrequiredmanagerusetelephonetovisitinghighclasscustomereverymonth,ifmanagercompletethiswork,thefirmwilltorewardmanager100RMB.Atsametime,eachemployee'sbirthday,managerwillsentthebirthdaycardstoexpresswishesforemployees.Thismakeseachemployeefeelthatthecompany'sattention,generalmanagerofencouragementdirectlyenhanceemployeeenthusiasm.

Thecompanysetdifferenttargetgoalstoincentiveemployee,whichhelpsemployeeimproveemployworkefficiency,andmadestaffhavehighperformance.Inthemeantime,targetgoalsbringMaximumproductivitytothecompany.

1.2Honorincentivemethod

Honorincentivemethodmeansthatcompanyusehonortoincentiveemployee.Leteveryemployeehasconfidencetoworkforthecompany.TheInnerMongoliaBranchofChinaMobilesentsomehonorinformationtoincentiveemployee.Forinstance,quarteroutstandingstaff,excellentteam,servicestars,businessstars.Theselectstandardisveryfairandrigorous.

Forselectmonthofaservicestar,usePercentilesystemevaluation,selectioninaccordancewiththebusinesshallofcustomerperception（weight10%）,serviceandbusinessskillstestscores（weight40%）,businessofficesunannouncedvisitstotheresults（weight10%）,qualityofservicecomplaints（bysegment）customersatisfactionevaluationSMS（40%）acomprehensiveevaluation.Thecompanywillrewardmonthofaservicestar250RMBorgoouttrainingopportunities.

Pleaselookatappendix1

ForVIPservicemanager,thecompanyuseerectilesystemtoevaluation,selectionofoperatingroomaccordingtocustomerperceptionofthecompanysurvey（20%）,customersatisfaction（20%）,thecompanyservicesandbusinessskillstestscores（10%）,channelunannouncedvisitstotestresults（20%）,customercomplaints（15%）,customermessagingevaluation（15%）acomprehensiveevaluation.TheemployeecangetaCompany'sCertificateand500RMBfromthecompany.

Pleaselookatappendix2

TheInnerMongoliaBranchofChinaMobilealsosetadealwithfeelwrongedforemployee.BusinessOfficeemployeesinthehandlingofbusiness,bycustomer’srude,disrespectful,causingtroubleevenhitanyonesoseriouslyaffectedthenormalofficeoperatingroom.Whentheorderofinjustice,employeesdoesnotadisputewiththecustomer,andcanthinkovertheoverallsituation,patiencegoodexplanation,inanefforttocalmthesituationandcontinuetocourteousservice.Foremployeesundersuchcircumstances,thecompanywillarrangeofprofessionalpsychologistsexchangestostaff.Ifemployeescanbeunderpressurecontinueusehighqualityservice,smilingfaceofthecustomer,thecompanywillrewardtheiremployeespaidleaveforthreedays,andtheawardattheannualmeetingoftheemployees.ThisHonordealwithemployeepsychologyproblem,encourageemployeeusehighqualityserviceforeverycustomer,althoughtheproblemcasedbycustomer.

Thecompanyusesthehonortoencouragestaff,sothatemployeeshaveagreaterpassionforwork,butalsothecompanyhasagoodcompetitiveenvironment.Torewardemployees,theywillfeelbeingacceptedfromthecompany,itisthebestencouragementfortheirwork.Fornogainrewardstaffs,theywillcontinueworkinghardertofightbyhonor.

1.3InformationaboutInnerMongoliaBranchofChinaMobilewiththeeffectsofincentives.

Incentivesystemforacompanyisveryimportant.Staffincentivescanhelpcompaniestoattractmorecapablepeople,andexpandthecompany'sdevelopment.Atthesametime,encouragingpotentialemployeescanalsobedevelopedtohelpemployeesworkbetter.Inaddition,thecompany'sincentivesystemtocreateahealthycompetitiveenvironment,promoteemployeeinitiativeandcreativity.BecauseofTheInnerMongoliaBranchofChinaMobileusetheIncentivetheoryverywell,sotheeffectofincentiveinfluencethecompany.Thecompanyattractsmoreyoungpeopletojoin.Youngpeoplecanbeusedthewholefirmfullofyouthvigor.Facetowork;theyoungpeoplehavemoreworkenthusiasm.WhenyouenterChinaMobilebusinesshall,youcanseemoreyoungpeopletoserviceforyou.Thesestaffshavenewskillandgoodserviceskills.Theemployeetriesbesttoservicesforyoursatisfaction

Thoughincentiveinfluence,theemployeeinitiativetakespartinCompany’sbusinessskillcompetitions,andalwaysteststheirskillsandservicequality.Atthemoment,employeespaymoreattentiontotheirknowledge,skills,careerdevelopment.Nowemployeesactivelyparticipateinvarioustrainingorganizedbythecompany.Thestaffnotonlytoimprovetheiroperationalability,butalsohelpthecompanybringbiggestefficiency.Thestaffworksactivelytobringthewholeatmosphereofthecompany'sdevelopment,helpingcompanytoimprovethesocialimage.

2.TheevaluationoftheInnerMongoliaBranchofChinaMobile

Standardtoreflectthequalityofbusinessoperations,managementpracticesarereasonable.Similarly,theimplementationofincentivesmayalsoneedacertainmeasure.UsesomestandardcanfindtheInnerMongoliaBranchofChinaMobileincentivesystemoperateadvantageanddisadvantage.Facetheadvantages,thecompanyshouldtrybesttokeeping,continueuseusefulmeasurestoencourageemployeebettertowork.Facethedisadvantages,thecompanyshouldtofindbadmeasuresthentochangebetter,askingemployeewhatincentivesmeasurestheywillingtoaccept.

2.1Implementationofincentivemeasures,theemployeescanactivelyworktodealwiththeproblem,tosolveproblemswillbetimely,nottoevadetheissuetimeforthecompany'sinterests.

FortheInnerMongoliaBranchofChinaMobile,employeescanpositivetosolvethecustomer’sproblems