Business Impact Assessment文档格式.docx

Business Impact Assessment文档格式.docx

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PurposeofDocument

ThepurposeoftheBusinessImpactAssessmentdocumentistoidentifyallbusinesschangeimpactsonstakeholdersinternaltoandexternaltoInformationTechnologyServices.Thedocumentwill:

∙ProvidesufficientinformationtoenablethedesignanddevelopmentoftheChangeManagementStrategyoranyotherchangeartefact

∙Identifyanydependenciesandrisks

∙Provideanyrelevantrecommendationsforanychangeinitiatives

TableofContents

1ExecutiveSummary

Purpose

TheBusinessImpactAssessmentdocumentstheimpactsonbusinessandpeoplebasedonprojectimplementation.

BusinessImpactAssessmentObjectives

Scope

∙InScope

∙OutofScope

∙

BusinessImpactSummary

Includekeyimpactsgroupedassystem,processandpeople.Alsoincludeimpactedstakeholders.

Stakeholder

StakeholderNo.

Impact

Type（People,Process,Tech.）

ImpactLevel（H/M/L）

KeyFindings

Includekeyrisksandanykeyinterrelationshipsbetweenimpacts

2Introduction

-Providebackgroundtotheproject（includingdriversandreasonsforchange）.InformationcanbesourcedfromtheBusinessCaseandProjectBrief.

-ExplainwhataBIAis:

“TheBusinessImpactAssessment（BIA）identifiesallstakeholderimpactsaswellasprojectimplementationimpactsbasedonstakeholderresistanceorimpactsofotherprojects.AnalysingtheseimpactswillhelptoidentifytheinitialChangeManagementapproachtobeexpandedon.”

-LinkprojectbackgroundtotheBusinessImpactAssessment（BIA）andwhattheoutcomewillbe.

BusinessImpactAssessmentObjectives

GeneralobjectivesoftheBIAinclude:

-Identifyingthegapsbetweencurrentandfuturestates（usingtheBusinessRequirementsDocument（BDR）andNon-functionalRequirements（NFR）documents）

-Identifyingotherenvironmentalimpactssuchasotherprojects,businesschangesetc

-Identifyinggeneralresistanceissuestotechnologyforeachstakeholder（usingtheStakeholderAnalysisDocument）

-Analysing（basedontheabove）theimpactonstakeholdersandinitialrecommendationsonChangeManagementinitiatives

-Updatewithanyadditionalobjectives

DocumentScope

Inscope

Outofscope

ExtensiveanalysisofUniversitywideimpacts

3GapAnalysis

TheGapAnalysiscapturesrequirementsidentifiedintheBusinessRequirementsDocumentandtheNon-FunctionalRequirementsdocumentsthatwillimpactonstakeholders,business,processesetc.Theanalysisidentifiesthedifferencebetweencurrentandfuturestatesandtheresultinggapcanbefurtheranalysedtoidentifytheextentofimpactonstakeholders,business,processesetc.

Processforcompleting:

-ReviewFeasibilityStudy–BusinessEnvironmentsection

-CaptureallBRDandNFRs（includingreferencenumbersfortraceability）

-Determineappropriatebusinessrepresentativestoprovideinputintotheimpactassessment（i.e.“asis”and“tobe”situation）

-DetermineCurrentandFutureStates（noteconductworkshopwithrelevantbusinessandprojectrepresentativestobrainstormgaps>

>

-Informationcanalsobesourcedfrominterviews,focusgroups,surveys,assessments,actionplans

-Identifykeyaudiencegroupsimpacted–includenumbers,locations,rolesetc>

Usethefollowingtableforcompletingtheanalysis.

BRD/NFRRefno./Other

CurrentState

FutureState

Gap

Stakeholder

Table1:

GapAnalysis

4EnvironmentalAnalysis

Sponsorship

Thissectionallowsyouidentifyallotheraspectsthatmayimpacttheproject.Thesemaybe（inmostcases）indirectimpacts,howeverneedtobeconsideredwhenanalysingtheoverallimpactonstakeholdergroups.Theseimpactsmayinclude:

Workplaceagreements

Enterpriseagreements

EHS

Safety

Facultyrestructures

Otherprojects

Notethatsomeofthesewillbeoutofscopeandshouldberecordedassuch.Forexamplenonprojectinitiativefacultyrestructuresandtheirassociatedchangemanagementwillbemanagedbythatfaculty.Anawarenessofsuchchangesmayinfluencethelevelofimpactofaprojectspecificculturalimpact.

5StakeholderAnalysis

Provideanoverviewofstakeholderanalysisanditsimportancetotheoverallimpactanalysis.Refertotheexistingstakeholderanalysisdocumentandsummarisekeystakeholdergroupsrelevantforthisdocument.

Thissectioncanbeintroducedwiththefollowingscriptand/oramendedversion.

“Understandingthelevelsofinfluenceandinterestforbothinternalandexternalstakeholdersensuresthatanychangeimpactscanalsobeviewedfromthestakeholderperspective.Thefollowingtableincludesasummaryofthestakeholderthatareimpactedbythisprojectaswellastheirexpectationsinrelationtotheprojectobjectives.Stakeholderscanalsobebrokendownintosubsetsbasedontheirlevelofexperiencewithtechnology.Forexampleinthecaseofresearcherstherewillbefocusgroups,pilotgroupsandnewusersofanewsystemorservice.Thesesubsetswillhavedifferentexpectationswhichneedtobeconsideredwhenplanningforthedifferentchangeinitiatives.”

Subset

Influence

Interest

Expectations

ResistanceIssues

<

EgResearcher>

egPilotgroup>

H,MorL

egsystemthatworks>

eghasnotworkedIthepastsowhathaschanged>

Table4:

StakeholderSummary

6ImpactAnalysis

Usingtherequirementsimpactanalysis,environmentalanalysisandstakeholderanalysis,reviewtheoverallimpactusingthetemplatebelow.

Identificationofallimpactswillhelptoidentifykeyareasoffocussuchasstakeholdermanagement,processimprovement,traininginitiativeetc.

Header

Description

ChangeImpact

Summaryofimpact

descriptionofimpact（nomorethan100words）

Includestakeholdergroupsand/orrole（ifrequired）

Category

Categoryidentifiesthetypeofimpact

People（isthereadirectimpactonpeople）

Structure&

roles（isthereanimpactonhowthingsare

Culture（isthereanoverallimpactonpeople/groupsasawhole）

Process（willtherebeachangetoprocesses）

Skills（willskillsneedtobedeveloped）

Technology（willtherebesystem/technologychanges）

Levelofimpact

High:

Largenumberofpeopleimpactedand/orlargeamountofchange

Medium:

Moderatenumberofpeopleimpactedand/ormoderateamountofchange

Low:

Notmanypeopleimpactedand/orsmallamountofchange

Resistanceissues

Includeanystakeholderresistanceissuesthatmayimpactawareness,acceptanceand/oradoptionofthechange.

Riskofinaction

Riskofnotimplementingsomeformofchangemanagementinitiative.

ChangeActions

Thefollowingchangeactionscanbeusedbasedonalltheinformationforeachimpact:

∙ChangeManagementStrategyforitemsthathavesignificantimpactsonstakeholders.ThisincludesOrganisationalRedesign,Transitionstrategies,engagementandcommunicationsstrategiesetc.

∙TrainingNeedsAnalysisforitemsthathavesignificantchangeto

∙BusinessProcessReengineeringformajorprocesschanges

Table13—ImpactAnalysisKey

∙BRD/NFRRefNo.orother

∙ChangeImpact

∙Description

∙Stakeholder

∙Category（System/Process/People）Group

∙LevelofImpact（H/M/L）

∙ResistanceIssues

∙ChangeActions

BRD001>

UserinterfacechangesTHEMISResearchtosupportbusinessrequirementofXXX

…>

Researcher

Process

People

H

TNA

BPR

ChangeMgtstrategy

0002

PolicyXXcreated>

Newpolicycreatedwhichincludesotherchangesaswellasthespecificprojectrelatedchange

Alladminstaff

L

Themixofchangesinthepolicyarenotsupportedbystaffandmayimpacttheprojectchange

7RisksandIssues

∙Risksandissues

∙Mitigations

8Recommendations

Includeanyrecommendationsbasedonmajorimpacts.

9AppendixA

Attachanyadditioninformationthatsupplementsthedesignspecification.

GlossaryofTerms

Identifyalltermsthatestablishmeaningwithinthecontextoftheplan.

Term

Meaning

Table14—GlossaryofTerms

DocumentControl

Approvals

VersionNumber

ApprovalDate

Name

Title

Signature/Emailref

ReviewHistory

Review

Date

VersionHistory

Version

SummaryofChanges

Author

TemplateControl

Youshoulddeletethistemplatecontrolpagepriortousing/publishingforyourproject.

TemplateApprovals

TemplateReviewHistory

TemplateVersionHistory

0.1

19/3/2010

Originaldocument

ATurudic

0.2

7/9/2010

ConfirmationofBRDandNFRnumberinclusions

0.3

4/10/2010

UpdateonEnvironmentalAnalysissection