3101商务交际英语2复习范围Word格式文档下载.docx
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A.flowchart.
B.Alinegraph.
C.Amap.
4.Adescription______.
A.isaverbalandvisualpictureofsomething
B.isaseriesofeventsthattakeplaceovertime
C.explainshowtoperformataskordosomething
5.A______isusedtoillustratechangesinquantities.
A.piechart
B.linegraph
C.map
6.Thepitchofyourvoiceis______.
A.thewayyourmessagesounds
B.itshighnessorlowness
C.thewayinwhichyoumakeawordsound
7.______tellreadershowtodosomething.
A.Descriptions
C.Instructions
B.Resumes
8.Persuasivelettersareorganizedinthe______order.
A.direct
B.indirect
C.direct-indirect
9.Thefirststepinanyjobsearchistoanalyze_______.
A.yourpersonalandcareergoals
B.yourtargetmarketandcompany
C.yourstudyandworkexperience
10.Ifthesizeoftheaudiencelisteningtoyourpresentationissmall,_______.
A.youneedagoodsoundsystemandeffectivevisualaids
B.youshouldtalkaboutthesubjectwithoutintroduction
C.youmaybeabletohavemoreaudienceinteraction
11.Whichofthesebodyactionsareimportanttoyourimage?
A.Eyecontact.
B.Facialexpressionsandgestures.
C.Posture.
D.Alloftheabove.
12.Whichofthefollowingisnotidentifiedasameetingtask?
Ameetingto______.
A.persuade
B.collaborate
C.makeassignments
D.improvedecisionmaking
13.Whenyouresearchacompany,youtalkwith______.
A.employeesonly
B.customers,teachers,andutilitycompanies
C.companyemployees,supplies,andcustomers
D.suppliers,realestateagents,andareabusinesses
14.Whichofthefollowingwouldmakethebestopeningforapersuasiveletter?
A.Asaworldtraveler,wouldyoupleasespeaktoourgrouponyourlife-changingexperiencesintouringIndia?
B.Becauseofyourvariedexperiencesasanelementaryschooladministrator,wewouldlikeyoutaddressthedistrict’sannualmeetingofschoolprincipals.
C.Wearelookingforaspeakerforourmeetingnextmonth.Iknowyouarebusy,butwouldyouconsiderbeingourspeaker?
D.Peoplewhothinktheylearnedeverythingtheyneedtoknowinkindergartenhaven’theardyouspeak.
15.Whichisnotoneofthethreemiscellaneousgraphicandvisualaids?
A.maps
B.photographs
C.objects
D.drawings
16.Whatisthemostcomplexformofcommunication?
A.One-on-onecommunication.
B.Communicationinprint.
C.Communicationbyemail.
D.Telephonecommunication.
17.Whichofthefollowingisapartofyourimage?
A.Levelofself-confidence.
B.Friendliness.
C.Appearance.
D.Alloftheabovearepartsofyourimage.
18.Youcanmakeapositiveimpactonameetingifyou________.
A.putdownideasthatyouconsiderimpractical
B.discussideasevenifitmansarguing
C.rejectpersonalgoalsiftheyconflictwithgroupgoals
D.consideronlythesupervisor’sideas
19.Intheopeningparagraphofaletterofapplication,________.
A.explainthatyouhavearesumeattached
B.explainanygapsinyouremploymenthistory
C.askforaninterview
D.indicatethatyouareapplyingforaparticularjob
20.Thewayyoutalkandactduringaninterviewshowstheinterviewerwhether_______.
A.youcanadvancequicklyonthejob
B.youhavegoodcommunicationskills
C.youcanactnaturally
D.youcandoalloftheabove
二、判断题
PartIITRUE/FALSE(10points,1pointeach)
WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshouldbebasedonyourunderstandingofthecoursebook.
()11.Unfamiliartermsmaydiscouragepeoplefromreadingtheinstructions.
()12.Tochoosethebestgraphicaid,youmustchooseonesuitedtotheobjectiveyouhopetoachieve.
()13.Amapisusedtoemphasizedetailsofanidea.
()14.Anexternalcustomerissomeonewhoworkswithinthecompany.
()15.Aserviceproviderwholiesisbehavingunethically.
()16.Nonverbalsymbolscan’tsubstitutefortheverbalmessage.
()17.Thehandshakeisthemostacceptableformoftouchinginabusinessenvironment.
()18.Whenaskedtospeakwithoutanynotice,youmakeanimpromptuspeech.
()19.Inoralpresentationsyoushouldspeakatamoderatepace.
()20.Anattractive,well-writtenresumecanleadtoaninvitationforajobinterview.
三、简答题
PartIIIQUESTIONSANDSHORTANSWERS(20points,5pointseach)
21.ListatleastTWOpartsthataneffectiveinstructionincludes.
22.ListatleastTHREEtypesofmeeting.
23.Whatisaserviceculture?
24.Whatisanunsolicitedletterofapplication?
25.Inthejob-gettingprocess,whatisthefirstthingaprospectiveemployerwillprobablysee?
26.Listatleasttwomechanicalaspectsoforganizingameeting.
四、阅读理解题
PartIVREADINGCOMPREHENSION(20points,2pointseach)
Readthefollowingtwopassagesandanswerthequestions.
PassageOne
Inhisjobassalessupportassociate,Calhelpsfourbusysalespeopleatacompanythatsellsflooring,wallpaper,andcountertopmaterialsforkitchensandbathrooms.Thecompany,Floors&
.More,hasfourlocations,eachinadifferentcity.
Allthesalespeoplehavecubicles,thoughtheyspendmostoftheirtimemaddingsalespresentationsinpeople’shomes.Cal’sjobistoprocessthesalespeople’sorders.Whenaproblem-suchasabackorder-comesup,heputsthepaperworkbackontheappropriateperson’sdesk.Calhasanyonesuggestedthathedoso.Hesometimesrunsoutofthingstodo.Whenthathappens,hewaitsinacubicleuntilsomethingcomesup.
Intheshowroom,thereceptionist,Angelica,alsohasacubicle.Angelicaanswersallincomingcalls.Thephonerings10to20timesperhour.Mostcallsareforthesalespeople.Angelicatakesmessages(usuallyjustanameandnumber)fortheabsentsalespeople.Ifshowroomcustomershaveaquestion,theyoftenmustwaituntilAngelicaisbetweenphonecalls.Sometimes,ifacallerisn’tsomeonesheknows,sheputsthecallonholdandanswersaquestionwiththephonerestingonhershoulder.
OccasionallycustomersintheshowroomapproachCalwithaquestion.Sometimeshejustsays,“I'
mnotasalesperson;
Ican’thelpyou.”Atothertimes,Caltellsthemthey’llhavetowaitforAngelicaormakeanappointmentwithoneofthesalespeople.Thesalespeople,however,donothavetelephoneswiththemwhentheyareoutoftheshowroom,andAngelicadoesnotscheduleappointmentsforthem.
25.WhatdoesCaldoasasalessupportassociate?
A.Hesellsmaterialstosalespeople.B.Heprocessesthesalespeople’sorders.
C.Hecommunicateswithcustomers.
26.WhichofthefollowingistrueaboutCal?
A.Hehelpsdozensofsalespeople.B.Heoffersrewardstosalespeople.
C.Hepresentsproblemstoappropriatepeople.
27.WhichofthefollowingisNOTAngelica’sjob?
A.Answeringcalls.B.Leavingmessages.
C.Schedulingappointments.
28.Customersintheshowroom______Cal.
A.sometimesinquireB.alwaysmeetC.neverlookfor
29.CalisAngelica’s_______.
A.externalcustomerB.internalcustomerC.serviceprovider
PassageTwo
Kimwasindangerofbeingfiredfromherjobforshewassuchaperfectionistthatshe’dtrytocoveruphermistakesorarguewithherboss.Whatshouldshedotoovercomeherproblem?
Themostdramaticandenduringlifechangesoftenoccurthroughcommunity-basedinitiatives,likeWeightWatchersorAlcoholicsAnonymous,wheretherearegroupsofpeopleinvestedinyoursuccessandforwhomyoufeelresponsible.Itmakessensetoapplythesameprinciplesthathavebeensosuccessfulindealingwithself-destructivehabitswhencreatingyour“dreamteam”forpersonalgrowth.
Yourteamworksbestwithaboutfivepeople,allofwhomcareenoughaboutyoutoberuthlesslyhonest.Selectpeoplewithvariousbackgrounds.Notonlywilladiversegroupcomeupwithoriginalsolutions,theyaremorelikelytooffernetworksandeffortsyoumaynothaveaccesstoyourself.Kim,forexample,invitedbothatrustedcolleagueandherbosstojoinherteam.
Theroleyouplayisalistenertotheircriticisms,thoughit’snotalwayseasy.Kimarguedwithherteamsomuchthathercolleaguefinallysaid,“Look,ifyou’regoingtoaskformyadviceandalwaysdisagreewithit,it'
snotworthmymakingtheefforttogiveit.”Youcanaskyourteammemberstoclarifythemselves,butdonotcontradictthem,evenifyoufeelateammemberhasmadeaterriblemisjudgment.Thisishis“gift”toyou.Andiffouroutoffivepeoplearegivingyouthesamegift,thentheyaremorelikelytopointoutsomethingright.Inaword,byreachingouttoyourteamwithgenerositywhenseekingtheircounsels,you’llberewardedwiththekeytoyourproblem.
30.Whatisthepassagemainlyabout?
A.Itcomparesthedifferencebetweenteamworkandindividualwork.
B.Itanalyzespeoplewhomayplaydifferentrolesinyourentirelife.
C.Itsuggestsyouestablishateamofadvisorstohelpyoumakelifechanges.
31.Whydosuccessfullifechangesoftenhappenonthebasisofteams?
Because______.
A.youaresupportedbyteammembersandyoucan’tletthemdown
B.peoplecanhelpeachothertogetridofdifferentshortcomings
C.yourteammemberscanavoidmakinganymis