管理学原理答案Word文档格式.docx
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stayingwellinformedaboutcurrentaffairsC
2.Howanorganisationgoesaboutaccomplishingaplanisakeypartofthemanagementfunctionof:
A.planningB.organising
C.leadingD.controlling
motivatingB
3.Whichofthefollowingisnotafunctionofmanagement?
A.controlB.plan
C.organiseD.lead
performanceE
4.Asocialentity(本质)thatisgoaldirectedanddeliberately(慎重地)structuredisreferredtoas:
A.anorganisationB.management
C.employeesD.students
E.tasksA
5.Whichofthefollowingtypesofskillsistheunderstandingofandproficiencyintheperformanceofspecifictasks?
A.humanskillB.leadershipskill
C.technicalskillD.conceptual(概念上的)skill
E.socialskillC
6.Theinformationalrole,accordingtoMintzberg,isa(n)____________role?
A.entrepreneur(企业家)B.leader
C.figurehead(有名无实的领袖)
E.monitorE
FILLINTHEBLANKS
1.Socialforcesaretheaspectsofaculturethatguideandinfluencerelationshipsamongpeople.
2.Economicforcespertain(属于)totheavailability,production,anddistribution(分配)ofresourcesinasociety.
3.Thelearningorganizationcanbedefinedasoneinwhicheveryoneisengagedinidentifyingandsolvingproblems,enablingtheorganisationtocontinuouslyexperiment,change,andimprove,thusincreasingitscapacitytogrow,learnandachieveitspurpose.
4.Empowerment(授权)meansgivingemployeesthepower,freedom,knowledgeandskillstomakedecisionsandperformeffectively.
5.Listthreeofthebasicideasofscientificman会议员agement.
Trainedworkersinstandard(标准的)method
Developedstandardmethodforperformingeachjob
Selectedworkerswithappropriateabilitiesforeachjob
6.Weber’svisionoforganisationsthatwouldbemanagedonanimpersonal,rational(合理的)basisiscalleda(n)bureaucratic
(官僚的)
7.Listthethreeassumptions(设想)associatedwithMcGregor’sTheoryX.
Peoplearelazy;
Peopledislikeresponsibility;
Peoplelackambition
CHAPTER1Innovationforturbulenttime
(2)
TRUE/FALSE
1.Thelearningorganizationisanattitudeorphilosophy(哲学)aboutwhatanorganizationcanbecome.T
2.Theessentialideainalearningorganisationisefficiency.F
3.Asamanager,Loupreferstothinkintermsof‘controlover’ratherthan‘controlwith’others.Thisisinagreementwiththeideaofalearningorganisation.F
4.Empowermentmeansgivingemployeesthepower,freedom,knowledge,andskillstomakedecisionsandperformeffectively.T
5.TheoryXandTheoryY,proposedbyDouglasMcGregor,providetwoopposing(相反的)viewsofworkers:
TheoryXrecognisesthatworkersenjoyachievementandresponsibility,whileTheoryYrecognises(承认)thatworkerswillavoidworkwheneverpossible.F
MULTIPLECHOICE
1.__________forcesrefertothoseaspectsofaculturethatguideandinfluencerelationshipsamongpeople.
A.Legal
B.Economic
C.Political
D.Psychological
E.SocialE
2.Variables(变量)suchasinterestrates,inflation(通货膨胀)andtradetariffs(关税)areallexamplesof_________forces.
A.technological
B.political
C.social
D.socio-educational
E.noneoftheaboveE
3.Strategyhastraditionallybeenthesole(唯一的)responsibilityof:
A.middlemanagement
B.projectmanagers(项目经理)
C.companyaccountants
D.topmanagersD
4.Duringtheearlytwentiethcentury,theprevailing(普通的)managementperspective(观点),whichemphasisedrationality(合理性)andascientificapproach,wasthe_________perspective.
A.scientific
B.behavioural
C.classical
D.quantitative
E.ParetoC
5.Thethreesubfields(子域)oftheclassicalperspectiveinclude:
A.
bureaucraticorganisation,quantitativemanagement,andthehumanrelationsmovement
B.
quantitativemanagement,behaviouralscience,andadministrativemanagement
C.administrativemanagement,bureaucraticorganisation,andscientificmanagement
D.scientificmanagement,quantitativemanagement,andadministrativemanagement
E.noneoftheaboveC
6.Brucebelieveshisemployeesareresponsibleandabletoworkwithoutintensedirectionandsupervision(管理).Heisa:
A.TheoryXmanager
B.TheoryYmanager
C.TheoryZmanager
D.contingency(偶然性)theorymanager
E.classicalmanagerB
SHORTANSWER
1.Brieflydiscusstherelationshipbetweenmanagementskillsandmanagementlevel.
skillssummarizeinthreecategories:
conceptualskills,humanskillsandtechnicallevelcontains:
topmanagers,middlemanagers,first-linemanagersandmanagersneedconceptualskills,nonmanagersneedtechnicalskills,humanskillsisimportanttoallmanagementlevel
(管理技能有三种:
概念技能、人际技能、技术技能。
概念技能包括:
高层管理者、中层管理者、一线管理者和非管理者。
高层管理者需要概念技能。
非管理者需要技术技能。
人际技能对于管理水平来说很重要。
)
2.Whatisthedifferencebetweenefficiencyandeffectiveness?
Whichismoreimportantforperformance?
2.效率和效益向来都是企业追求的目标,二者既有联系又有区别。
效益是指做正确的事情,效率则是做事情运用正确的方法。
效益比效率更重要,因为无论效率再高,只要所做的事情不对,其结果就会是无益的劳动,而所付出的一切努力不过是一种浪费。
追求效益必须考虑效率,考虑效益实现的速度问题。
CHAPTER2Theenvironmentandcorporateculture
TRUEORFALSE
1、Thestudyofmanagementtraditionallyhasfocusedonfactorsexternaltotheorganisations.F
2、Thegeneralenvironmentandthetaskenvironmentarethetwolayersofanorganisation’sexternalenvironment.T
3、Customersandcompetitorsaretwoimportantsectorsoftheeconomicdimension(次元)ofafirm’sgeneralenvironment.F
4.Otherorganisationsinthesameindustryortypeofbusinessthatprovidegoodsorservicestothesamesetofcustomersarereferredtoassuppliers.F
5.Theinternalenvironmentwithinwhichmanagersworkincludescorporate(公司的)culture,socioculturalaspectsandcustomers.F
CHOICE
1.Whichoftheseisapartofanorganisation’sinternalenvironment?
A.itscustomers
B.itssalespeople
C.itswagestructure
D.itssuppliers
E.itscompetitorsB
2.The__________environmentrepresents(表现)theouterlayeroftheenvironmentandaffectsorganisations__________.
A.task;
indirectly
B.general;
directly
C.internal;
D.internal;
indirectly(间接地)
E.general;
indirectlyE
3.WhichoftheseisNOTapartofanorganisation’sgeneralenvironment?
B.economic
C.competitors
D.legal-political
E.socioculturalC
4.Anorganisation’staskenvironmentincludesallofthefollowingEXCEPT:
A.competitors
B.customers
C.labourmarkets
D.employers
E.suppliersD
5.Whichoftheseareincludedinanorganisation’staskenvironment?
A.suppliers
B.accountingprocedures(手续)
C.technology
D.government
E.demographic(人口统计学的)characteristicsA
6.Whichofthefollowingconsistsofdemographicfactors,suchaspopulationdensity?
A.technologicalenvironment
B.socioculturalenvironment
C.legal-politicalenvironment
D.internalenvironment
E.economicenvironmentB
7.The__________representspeopleintheenvironmentwhocanbehiredtoworkfortheorganisation.
B.labourmarket
C.suppliers
D.customers
E.governmentB
8.Whichstatement(叙述)belowiscorrect?
A.Whenenvironmentisdynamic(活跃的),uncertaintyislow.
B.Whentheenvironmentisunstable(动态的),uncertaintyislow.
C.Adynamicenvironmenthasmoreuncertaintythanastableenvironment.
D.Thestability(稳定性)oftheenvironmentdoesnotdeterminethestructureofthefirm.
E.Noneoftheabove.C
9.Researchhasfoundthata(n)__________structureworksbestwhenorganisationsexperienceuncertainty.
A.flexible(灵活的)
B.mechanistic(机械的)
C.intuitive(直觉的)
D.inorganic
E.rigid(死板的)A
1.Theexternalorganizationalenvironmentincludesallelements(元素)existingoutsidetheboundary(分界线)oftheorganisationthathavethepotential(可能性)toaffecttheorganisation.
2.Thegeneralenvironmentistheouterlayerthatiswidelydispersedandaffectsorganisationsindirectly.
3.Theinternalenvironmentincludesthesectorsthatconductday-to-daytransactions(交易)withintheorganisation.
4.Thelabormarketrepresentspeopleintheenvironmentwhocanbehiredtoworkfortheorganisation.
1.Brieflydescribethetaskenvironmentanditsfourprimarysectors.
taskenvironmentincludesthosesectorsthathaveadirectworkingrelationshipwiththeincludecustomers,competitor,supplier,andthelaborarethepeopleandorganizationsintheenvironmentwhoacquiregoodsandservicesfromtheis
otherorganizationsinthesameindustryortypeofbusinessthatprovidegoodsorservicestothesamesetof
arepeopleandorganizationswhoprovidetherawmaterialstheorganizationusestoproduceitsmarketisthe