酒店房务部全套术语2英文文档格式.docx

酒店房务部全套术语2英文文档格式.docx

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Acomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems.

GENERALMANAGEMENTSOFTWARE

Afrontofficecomputerapplication,usuallyareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules.

GOAL

Adefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission

GOVERNMENTRATE

Aspecialroomrateavailableatsomehotelsforgovernmentemployees.

GROUPBOOKINGPACE

Therateatwhichgroupbusinessisbeingbooked.

GROUPRATE

Aspecialroomrateforanumberofaffiliatedguests.

GUARANTEEDRESERVATION

Areservationthatassurestheguestthataroomwillbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenIfitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedeposit,travelagent,andcorporate.

GUESTACCOUNT

Arecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel..

GUESTACCOUNTINGMANAGEMENTSOFT–WARE

Afrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotrays,andpostingmachines.

GUESTCYCLE

Adivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees.

GUESTFOLIO

Aform（paperorelectronic）usedtocharttransactionsonanaccountassignedtoanindividualpersonorguestroom.

GUESTHISTORYFILE

Acollectionofguesthistoryrecords,constructedfromexpiredregistrationcardsorcreatedthroughsophisticateinformationaboutdepartingguestsintoaguesthistorydatabasesystems,thatautomaticallydirectinformationaboutdepartingguestsintoaguesthistorydatabase.

GUESTHISTORYRECORD

Arecordofpersonalandfinancialinformationabouthotelgueststhat

（1）isrelevanttomarketingandsales,and

（2）canhelpthehotelservetheguestshouldheorshereturn.Statelawmayrequireretentionofcertainguestdataforsomeperiodoftime.

GUESTLEDGER

Thesetofaccountsforallguestscurrentlyregisteredatthehotel.Alsocalledthefrontofficeledger,transientledgerorrooms’ledger.

GUESTLEDGERREPORT

Areportthatcarriesthecurrentaccountbalancesofalregisteredguests,typicallypreparedaspartofthenightaudit.

GUESTSERVICEREPRESRNTATIVE

SeeFrontDeskAgent

GUESTROOMKEY

Akeythatopensasingleguestroomdoorifitisnotdouble–locked.

HANDICAPROOM

Aroomwithspecialfeaturesdesignedforhandicappedguests.

HIGHBALANCEACCOUNT

Anaccountthathasreachedorexceededapredeterminedcreditlimit.Highbalanceaccountsaretypicallyidentifiedbythenightauditor.Alsocalledahighriskaccount.

Areportthatidentifiesguestswhoareapproachinganaccountcreditlimit.Typicallypreparedbythenightauditor..

HIRINGPERIOD

Thetimedirectlyafteranemploymentofferupthroughthenew–hire’sinitialadjustmentstothejob.Thisperiodinvolvesallarrangementsnecessarytopreparethenew–hireandcurrentstaffforasuccessfulworkingrelationship.

HORIZON

Thefuturetimeframeforwhichapropertyacceptsreservations.

HOTEL

Ageneraltermusedtodescribemotels,motorhotels,inns,suitehotels,conferencecenters,andotheroperationsprovidinglodgingfacilities,variousservices,andconveniencestothetravelingpublic.

HOUSEACCOUNT

SeeNon–GuestAccount

HOUSECOUNT

Theforecastedorexpectednumberofguestsforaparticularperiod,sometimesbrokendownintogroupandnon–business.

HOUSELIMIT

Acreditlimitestablishedbythehotel.

HOUSEUSE

Aroomstatustermindicatingthattheroomisbeingusedbysomeoneonthehotelstaffatnocharge.

HOUSEKEEPINGSTATUS

SeeRoomStatus

HOUSEKEEPINGSTATUSREPORT

Areportpreparedbythehousekeepingdepartmentthatindicatesthecurrenthousekeepingstatusofeachroom,basedonaphysicalcheck.

HOUSING/CONVENTIONBUREAU

Areservationsofficethatcoordinatesroomrequirementsatseveralhotelsforlargeconventions.

HUBBARTFORMULA

Abottom–upapproachtopricingrooms.Ondeterminingtheaveragepriceperroom,thisapproachconsiderscosts,desiredprofits,andexpectedroomssold.

IDEALAVERAGERATE

Aroom’sstatisticthatindicatesthepointatwhichroomsaresoldatthebestrateforthetypeofguestsaccommodatedbyaproperty.

IN–BALANCE

Atermusedtodescribethestatewhenthetotalsofdebitamountsandcreditamountsforasetofaccountsareequal.

INCENTIVEPROGRAM

Aprogramofferingspecialrecognitionandrewardstoemployeesbasedontheirabilitytomeetcertainconditions.Theseprogramsvaryinstructureanddesignandareawaytoawardexceptionalperformancebeyondthepaycheck.

INCENTIVETRAVEL

Travelfinancedbyabusinessasanemployeeincentive.

SeestatementofIncome.

INDEPENDENTHOTEL

Ahotelwithnoownershipormanagementaffiliationwithotherproperties.

INFORMATIONDIRECTORY

Acollectionofinformationkeptatthefrontdeskforfrontdeskagentstouseinrespondingtoguestrequests,includingsimplifiedmapsofthearea;

taxiandairlinecompanytelephonenumbers;

bank,theater,church,andstorelocations;

andspecialeventschedules.

INFORMATIONRACK

Analphabeticalindexofregisteredguestsusedinroutingtelephonecalls,mail,messagesandvisitorinquiries.Theinformationracknormallyconsistsofaluminumslotsdesignedtoholdinformationrackslips.

INEGRATEKSOFTWARE

Softwarethatallowsseveralprogramstousethesamedatabase.

INTERNALCONTROL

Thepolicies,procedures,andequipmentusedinabusinesstosafeguarditsassetsandpromoteoperationalefficiency.

INTERSELLAGEMCY

Acentralreservationsystemthathandlesreservationsformorethanoneproductline.Suchasairlinecompanies,carrentalcompanies,andhotelproperties.

INTERVIEWEVALUATIONFORM

Aformusedbythefrontofficemanagertoevaluateanapplicant’sstrengthsandweaknesses.

JOBBERAKDOWN

Aformthatdetailshowthetechnicaldutiesofajobshouldbeperformed.

JOBDESCRIPTION

Adetailedlistidentifyingallthekeydutiesofajobaswellasreportingrelationships,additionalresponsibilities,workingconditions,andanynecessaryequipmentandmaterials.

JOBLIST

Alistidentifyingallthekeydutiesofajobintheorderoftheirimportance.

JOBSHARING

Anarrangementbywhichtwoormorepart–timeemployeessharetheresponsibilitiesofonefull–timeposition.

JOBSPECIFICATIION

Alistofthepersonalqualities,skillsandtraitsneededtosuccessfullyperformthetasksoutlinedbyajobdescription.

JOURNALFORM

Anaccountrecordingformatinwhicheachentryincludesadescriptionoftheresultingaccountbalance.Journalformistypicallyusedforfrontofficeaccountingdocuments.

JUNIORSUITE

SeeMINI–SUITE.

KEYRACK

Anarrayofnumberedcompartmentusedtostoreguestroomkeys.

KING

Aroomwithaking–sizebed;

maybeoccupiedbyoneormorepeople.

KINGBED

Abedapproximately78inchesby80inches.

LATEARRIVAL

Aguestwithareservationwhoexpectstoarriveafterthehotel’sdesignatedcancellationhourandsonotifiesthehotel.

LATECHECK–OUTFEE

Achargeimposedbysomehotelsonguestswhodonotcheckoutbytheestablishedcheck–outtime.

LEAST–COSTROUTING

Afeatureofanactivecallaccountingsystemthatdirectscallsovertheleastcostlyavailableline,regardlessofcarrier.

LEDGER

Agroupingofaccounts,

LETTEROFCONFIRMATION

Alettersenttoaguesttoverifythatareservationhasbeenmadeandthatitsspecificationsareaccurate.

LIMITEDSERVICE

SeeEconomy/LimitedService

LOCK–OUT

Aroomstatustermindicatingthattheroomhasbeenlockedsothattheguestcannotre-enteruntilheorsheisclearedbyahotelofficial.

LOGBOOK

Ajournalinwhichimportantfrontofficeeventsanddecisionsarerecordedforreferenceduringsubsequentshifts.

MANAGEMENTCONTRACT

Anagreementbetweentheowner/developerofapropertyandprofessionalhotelmanagementcompany.Theowner/developerusuallyretainsthefinancialandlegalresponsibilityfortheproperty,andthe,managementcompanyreceivesanagreed–uponfeeforoperatingthehotel.

MARGINALCOST

Thevariableoraddedcostofsellingaproductthatisincurredonlyiftheroomissold（Fixedcostsareincurredwhethertheproductissoldornot.）

MARKETSEGMENTATION

Theprocessofdefiningoridentifyingsmaller,distinctgroupsor“segments“withinlargermarkets–“corporatebusinesstravelers.”Forinstance,asasegmentof“businessTravelers.”

MASTERKEY

Akeywhichopensallguestroomdoorswhicharenotdouble–locked.

MICRO–F