酒店实习报告英文版.docx
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酒店实习报告英文版
酒店实习报告英文版
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英文版:
酒店前台实习总结
MyInternshipLife
——SevendaysChangtaiHotelManagementCo.,Ltd。
abstractTheessayisarecordformyinternshiplifeandmyfeelingsgettingfromthework.Theinternshipisatransitionfromastudenttoastaff。
Inthisstage,youmustgiveupsomethingandlearnhowtodosothatyouwillreallyworkwell。
WhenIwasworkingatthepositionofreception,Ilearntitwasveryimportanttobeapersonofprofessionalethics。
Eventhoughthecompanyisstrangetoyou,youmustlearntoadaptandmakeuseoftheenvironmenttocreateahighervalue.Thejobsmustbefilledwithpressureanddifficulties,ifyouarecleverandstrongenough,youcouldovercomealltheobstacles。
BelieveyourselfandWorkconsciously.YouwillbecometheonewhowillcarryalettertoGarcia。
Nomatterwhatwewillgetfromthefirstjob,itmustinfluencemylifeforever。
IbelieveIcandowhatIwantto。
IwillbeapersonthatIwanttobe.
keywordsworkexperience,internshiplife
1。
Introduction
Thesixthmonth,asbeautifulasaflower,waspainfulforme.Ihadn’tnoticedthattheflowersgraduallybegantobloom。
ThedaythatIhadtoleavewascoming。
Fromthatdayon,mylifewaschanging.
Itwasasunnyday。
Manycompaniesheldjobfairstorecruittheinterns.Myclassmateswerepreparingtointerviewthejobsthattheyloved。
MybestfriendsandImadeourmindstointerviewthereception,whichwasofferedbytheseven-dayhotel.Thereasonwhywechosethehotelwasthatithadtwodaysofficialholidaysinaweek.wecouldspentthedaysinstudyingandreviewing.Attheotherhand,thecompanyprovidedfreedormitoryforus。
Atlast,wesucceedandthecompanyallowedustogotoworkatthenextweek.
2.Workexperience
interestedinyourwork
Thefirstweek,wewerearrangedinthetrainingteam,wehadtostrengthentheenthusiasmtostudybecausewedidn’thaveknowledgeofthehotelatall。
Themanagermadeanorderthatwemustunderstoodalltheprocesses,especiallyatthepartofReceptionguests.Wewereseparatedwithtwogroups。
Onegroupwasresponsibleforthemarketandtheotherwasresponsibleforthereception.Atthefirstday,Iwasrequiredtograspthemeaningoftherunningrulesofthehotel。
Bylearningit,IfounditthatthehotelwasthefirstChinaHotelthatoperatedontheUSAmarket。
Asthesamewithit,italsohadmanyadvantagesthatotherhotelscouldn’tcomparedwith,suchasFuelpump、Packettowel、Bedtimemilk、Soundproofingstripandsoon.Asalltheitemsmentionedabove,Ifeltmoreandmoreexcitedaboutthework。
Aweeklater,Duetotheabsenceofthereception,ourmanagerwishedthatIcouldtakeontheposition.ThenshetaughtmehowtohandleV4systemanddealwithsomeimportantthings,forexample,answerthe
phone、arrangetheroom、callawakeatthespecifiedtime、deposittheluggageandsoon.Eachprocedureshouldbecaredaboutalot.Asthemonitorsofourteam,Iwasresponsibleforthestudyingofothers,iftheyhaddifficultproblems,Iwouldgiveahandtothem。
Onlywestudiedhardenough,webelieved,couldweachieveourtargets。
Difficultiesmakeyouflyfreely
Thingsweren’talwayswhatweseem,mypartnersusuallymadevariedmistakes,astheresultofit,mybossalwaysshoutedatme。
Hethoughtitwasmyfault.However,Ithoughtitwasachancebecausewecoulddiscovertheshortage。
Ididn'tthinkitwasrightthatwewouldsucceedwithoutanymistakes。
Justlikeastorysaying:
Acocoonstruggledtoforceitsbodythroughthepupa,butitseemedtostopmakinganyprogress,soahumandecidedtohelpthebutterfly。
Hetookapairofscissorsandsnippedoffthecocoon。
Thebutterflythenemergedeasily。
Butitsbodywasswollenanditswingsweretoosmall,whichwouldn’tenlargeandexpandtobeabletosupportthebody。
Intheend,itneverwasabletofly。
WhatthemaninhiskindnessandhastedidnotunderstandwasthattherestrictingcocoonandthestrugglerequiredforthebutterflywereGod’sway.Sometimes,whatweneedinourlifewasstruggles,ifwegotthroughourlifewithoutanyobstacles,itwouldcrippleus.Asaresult,wewouldnotbeasstrongaswhatwecouldhavebeen.
Inthetime,Ilostmyselfinworkingandenjoyedthehappinessbroughtbythework。
Formostofus,theworkwasthecentral,dominatingfactoroflife.Notonlyforthechanceofferingthecreativity,imaginationorinitiative。
Therewasnodoubtthatworkingcouldbringyoumuchhappiness。
WhenIreceivedtheprettyorbeautifulladies,thehandsomeorcoolgentlemen,Iwouldthinkitwasanexcitingthing.Forexample,onetime,Ireceivedanoutgoingboy,whenhecametothecheckdesk,Isaid“hello,sir".Thenheanswered“no,I’mnotfine.”Afterwards,Isaidina
worriedvoice“what’swrongwithyou?
”HetoldmeananswerthatIcouldn’timag