英文投诉信 写信投诉抱怨题型常用词汇和句型文档格式.docx
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badmanners不礼貌
disturbance干扰
nuisance麻烦事
remedy补救
solve解决
recurrence再次发生
句型:
1)Iamwritingtoyoutocomplainabout...
2)Iamwritingtoexpressmydissatisfactionwith...
3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...
4)Icanhardlybear/tolerate/putupwithitanymore.
5)Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.
6)Isincerelyhopethatitwillreviewitsmanagementsystem,withtheviewtoproviding,betterservicetothepublic.
7)Wetrustthatyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.
8)Wewillappreciateyourwillingnesstomakeupfortheloss.
考研英语小作文模板:
投诉信
投诉信1
结构要点投诉信是对产品或服务表示不满的信件,一般分三个部分:
1.提出投诉内容;
2.说明具体情况;
3.提出解决办法。
Supposeyouboughtawoolenscarf(围巾)bymailorderbutlaterfoundaholeinit.Writealetterofcomplainttodescribethatmatterandrequiresettlement.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.
Towhomitmayconcern,
ThewoolenscarfIboughtbymailorderfromyourcompanyarrivedontimethedaybeforeyesterday.ButwhenIcheckedit,Ifoundaholeinthemiddle.IwasastonishedbecausetheholewasobviousandIdidnotthinkyoushouldneglectthisdeficiencywhenyoudeliveredit.Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.
Nowthisproblemkeepsworryingme.Canyouchangeanewoneformeassoonaspossible?
HowshallIsendthisscarfbacktoyou?
Thanksforyourconsideration.
Iamlookingforwardtoyourearlyreply.
Yoursfaithfully,
LiMing
投诉信2
语言注意点投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。
最后提出的解决方法应切实可行。
在表达自己的不满时,语言要把握分寸,不失风度。
Writealettertocomplainaboutanunhappyexperienceinabout100wordstodescribethematterandaskforthemistaketobecorrected.Donotsignyourownnameattheendofyourletter,using“LiMing”instead.
DearSir,
Iamwritingtoyouaboutamostunhappyexperience.LastTuesdaymorning,wetookalongroutebusofyourcompanyfromDukoutoLijiang.ThebuswasscheduledtoarriveinLijiangat7o’clockintheevening,butitstoppedmidwayatfourp.m.formechanicalproblems.Thedriverandtheticketsellercouldneithersolvetheproblembythemselvesnorseekhelpfromothers.
Wherewestoppedwasnowherenearavillage.Upuntil8o’clock,anotherbusfinallycarriedustoashabbyruralmotel.Wehadtopayforouraccommodation.Theroomwastoosmallandthequiltwassodirty.Tooursurprise,whenwejustmanagedtosleepataround2a.m.,thedrivercametowakeusup—thebushadbeenfixed!
Isuggestthatyoulookintothismatterimmediatelyanddealwithitquicklyandproperly.
Lookingforwardtoyourreply.
Yours,
考研英语投诉信经典范文举例及点评
2005年12月27日09:
26 来源:
竞学网
范文之一
[Directions]:
Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.
DearSir,
Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.
Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15℃,farfromthestandardtemperturerangefrom0℃to9℃.
Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?
Ihopethatmyproblemwillgetyourkindconsideration.
Yoursfaithfully,
LiMing
[文章点评]
这封投诉信可以说写得非常好,结构很清晰,第一段首先肯定对方按时送货上门的做法,随后简述冰箱出了问题。
第二段说明具体问题,第三段提出要求。
范文之二
DearSir:
WithreferencetoourorderNo.W98,the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.
Thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.
Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforcompensation.
Yourssincerely,
范文之三
DearMr.Chang:
OnSeptember10,ourorderfor280women'
scottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.
Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.
Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.
Sincerelyyours,
一般说来,一封投诉信应包括三个最基本的方面:
1.投诉内容。
一般放在信的开头。
常用的表达法有:
Iamwritingtoyouabout...whichIreceived/bought...
Iamgoingtocomplainabout...
Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...
2.投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
Whenwechecked...,wenoticed...
WhenItook...outofthebagandexamined...closely,Ifound...
WhenIunpacked...andtriedtouseit,itdidnotwork.
3.希望得到的结果。
Pleaseletmeknowwhatyouintendtodointhismatter.
Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...
Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...
DearSir,
IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,消息itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?
Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.
Thankyouforyourconsideration.
Sincerelyyours,
BuManyi
1抱怨产品
Youshouldspendabout20minutesonthistask.Youhaveboughtawashingmachine.Firstyoufoundthatthemachinedamagedyouclothes,andyouhaditchanged.Thenyoufoundthatthenewoneseriouslyentangledtheclothes.Writetothemanagerofthedepartmentstoretocomplainaboutit.Youshouldwriteatleast150words.
DearSirorMadam,
AfewmonthsagoIpurchasedawashingmachine(SanyoXQB50-68)fromyourdepartmentstore.AfterafewweeksIfoundthatithadseriouslydamagedthatclothes.Iaskedyoutochangeoneforme,whichyoudid.NowIwanttoaskyoutochangethisoneformeagain.
Thisonedoesnotdamagemyclothesanymore,butIhavefoundthatittanglestheclothesseriouslyandwhenitautomaticallybeginstospinthewaterout,themachineshakessoheavilythatitstopsbyitself.Intheinstructionbookletyouhavenotmentionedthisdefectandneitherhaveyoutoldtheuserhowtosolvetheproblem.IamquiteannoyedbythefactthatsometimeswhenIcamebackfromworktotaketheclothesouttodry,theywerestillunwashed.WhenIathome.Ihavetotenditfrequentlytountwisttheentangledclothes.Isthatwhatyoucallyourmachine“fullyautomatic”.Pleasechangeanewoneformethatwillnotentangletheclothes.Otherwise,Iwouldaskyoutogivemymoneyback,orIwouldcomplaintotheConsumers’Association.
Yourssincerely,
FanYang
翻译:
你应该话费大约20分钟在这项任务上。
你买了一台洗衣机。
首先,你发现你的机器损坏的衣服,你也将它换了。
然后,你发现了新的一台严重缴衣服。
写信给百货公司经理抱怨。
你应该写至少150字。
几个月前我从您的百货公司购买了一台洗衣机(SanyoXQB50-68)。
经过几个星期,我发现它严重破坏衣服。
我请你为我换一台,你换了。
我现在想请你在为我换一台。
这一个不会破坏我的衣服了,但我发现它严重的缠结衣服,当它自动将水抽干时,机器震动的更严重,它自己停止了。
在说明书你有没有提到这一缺陷,并也没有告诉用户如何解决这个问题。
我很恼火,有时当我工作回来,把衣服拿去凉干,但他们仍未洗完。
当我在家里。
我不得不照料它频繁地解开纠缠的衣服。
难道这就是你叫你的机器“完全自动”。
请为我换个新的,不会搅衣服。
否则,我想请你给我退款,否则我会投诉到消费者协会。
2抱怨服务质量
Youshouldspendabout20minutesonthistask.Youwentshoppingonedayandhadreceivedverybadserviceinashop.Youwanttocomplaintotheboss.Writealettertocomplainaboutthehadservice.Youshouldwriteatleast150words.
Muchofmyregret,Iwritethistoplaceacomplaintagainstoneofyourshop-assistantsabouthishadservice.Yesterdaymorningabout10o’clockmyhusband,Iandaladyfriendofourscametoyourshopwiththeintentiontobuysomesouvenirs.Oneoftheshop-assistants,whosebadgewecoulddecidewhichonetobuy.Underthecircumstances,itwastheshop-assistant’sdutytodowhatwasaskedortoexplainwhyhewasunabletocomplywithsucharequest.Insteadofmindinghisdutyandactinginapolite,heturnedadeafeartoourrequestandwalkedawaymurmuringinasarcasticmanner.
Wewishyouwouldlookintothisunsatisfactorystateofaffairsandtakestepstopreventarecurrenceofoffensiveconductofthiskind.
一天你去购物,并且在一家商店收到了极坏的服务。
你想向抱怨老板。
写了一封信抱怨他的服务。
我的遗憾,我写信给它给你的公司是为了你的商店售货员之一的不好的服务进行投诉。
昨天上午约10点我的丈夫,我和我们的女朋友来到您的店铺的打算购买一些纪念品。
一个闪电售货员,我们可以决定买哪一个徽章。
在这种情况下,它是售货员