How to be an excellent tour guideWord下载.docx

How to be an excellent tour guideWord下载.docx

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AsanEnglishmajorstudent,especiallyIhavestronginterestsintourism.Iwrotethispaper,togivesomeofmyownviews,andIthinkIshouldcontributetothetourismofourcountry!

Contents

1.Introduction

2.Firstmeeting--Greetingandtransportation

3.Guideservice

3.1checkingin

3.2touringandsightseeing

3.3eating

3.4shopping

3.5handingcomplaints

4.Farewell

Thispaperismainlyabouttourism,especiallyabouthowtobeanexcellenttourguideduringtourism.Inmyopinion,thejobasatourguideisabranchofknowledge,anditisakindofarts.Thebasicimportanceoftourguideispeople,inanotherword;

itisaworkofwhichobjectsaretourguests.Therefore,inthispaper,Imainlyintroducedsomeelementaryknowledgeandtechnicalabilities.Formakingthereaderstoimprovetheirtheorylevelandlearnsomeabilities,theyneed.Ofcourse,itisjustmylimitedknowledge.Sincerelyhopeitcanbeusefultosomeguidelearners.

2.Firstmeeting---Greetingandtransportation

Greetingtheguestsisthefirstimportantstopthroughoutthewholereceptionworkintourism.Asaqualifiedtourguide,youshoulddoeverythingpossibletoensurethatthetourmembersobtainthemaximumenjoymentandsatisfactionfromthetour.Duringthiscourse,youshouldalwayswelcometheguesttoyourcityandaskthemforquestionsandanyrequests.Expressyourwillingnesstoservethemsincerelyandhonestly.Inaddition,wishthemapleasantjourneyandanenjoyablestayinyourcity.Youshouldalsobewarmtoandconsiderableoftheguestsallthetime.

Transportationisthecontinuationofthegreeting.Onthewayfromtheairportorrailwaystationtothehotelwheretouristsaretostay,youshouldintroducethemainbuildings,attractions,scenes,andviewsalongtheway.Theexplanationcanalsobeinterspersedwithcommentsonthelocalhistory,geography,population,areas,climate,culture,customs,cuisine,specialtiesandsoon.

3.1Checkingin

Uponarrivalatthehotel,asalocalguide,youshouldhelpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotel.Forexample,youshouldhelpthetourescorttofillintheregistrationform,toassignroomstotheguests.Youmaypointouttotheguestswheretheliftsandtherestaurantsare.Sometimesyouevenhavetoexplaintotheguestssuchtriflesaswhetherthewaterfromthetapisdrinkableornot,howtomakeIDDcallsfromtheroom,orhowtousetheroomkey.Incasethetouristsfindsomethingwrongwiththeirrooms,youshouldinformeitherthehousekeepingdepartmentorthefrontdeskimmediatelyandtryyourbesttoassisttouristsinsolvingtheproblem.

Aftertheluggagearrives,youshouldhelpthebelldesktohavetheluggagesenttotheroomsassoonaspossible.Theguideshouldshowthetouriststotherestaurantwhentheyhavetheirfirstmealinthehotel,andtellthewaitersthegroupsizeandspecialrequirements,andyoushouldalsoexplainthebeveragepolicyforthemeals.

3.2Touringandsightseeing

Majortouristattractionsincludelargecities,culturalrelics,naturalscenery,seashoreareasinwarmclimates,skiresortsandsoon.Formostpeople,almostanyplacecanbecomeatouristdestinationaslongasitisdifferentfromtheplacewherethetravelerusuallylives;

touringandsightseeingarethemostimportantcoursesintourism.Therefore,you,asatourguide,shouldpaymoreattentiontothem,duringthecompletelyguidingservice.Youshouldtrytolookhappyandpleasant.Alwaysbeaspoliteandcharmingasyoucan.Yourexplanationshouldbebriefandconcise.Ofcourse,youshouldgetyourselfwellpreparedforansweringanyquestionsthatthetouristsmaybringup.

Hereissomeinformationaboutvisitingthemuseum.Asalocalguide,youshouldbecomecompletelyfamiliarwiththemuseumsinyourarea.Makesurethatyouknowtheopeninghourspreciselyandwhether,inthecaseofthesmallerones,itisnecessarytoreserveavisit.Trytovisitthemalongbeforeyoutakeanytouriststothem.Doingsowillgiveanunderstandingoftheirmaintreasuresandperhapssomeoftheirlesswell-knownaspects.Readingabouttheperiodsfromwhichtheartifactsandtreasuresdatewillequipyoutoanswerquestionsfromtouristseasilyandinformatively.Nothingismoretediousfortouriststhanwanderingaroundamuseumlookingatobjectsforwhichtheyhavenoinformationorunderstanding.Youcanmakeitinterestingforthem.Peopleliketoknowaboutthepeoplebehindtheobjectsandtreasures,thereforetrytointroducethe“people”storiesbehindthethings:

whoownedthem;

howweretheyrelatedtotheirlives,andsoon.Donotforgettousehumorandlight-heartednessoccasionally.Ifyouareconfidentwiththemuseum＇sownguides,makecontactwiththem.

Visitingmuseumscanbeverytiringfortourists.Theyoftenvisitmanyontheirtoursandsomemuseumsareverylarge.Donotrusharoundtryingtoseeeverythinginthelargerones.Findoutfromyourtouristsiftheyhaveanyparticularinterestsorthingsthattheywordliketosee.Sometimesitmaybewisetosplitthegroupandallowdifferentgroupstoconcentrateonthethingsthatinterestthem.Establishingacentralmeetingpointthateveryonecanmeetataftertheyhaveseenalltheywishto,mightbewise.

Finally,youshouldreadagood,popularhistoryofchinasothatyouknowthebroadoutlinesofChinesehistory.Thiswillgiveyouasenseofthecontextofmuchthatyouwillseeinmuseums;

itwillalsoenableyoutohelpvisitorsunderstandChinesecultureandhistory.

Ialsowanttotakeanotherexampletoshowsomething.WatchingatleastoneBeijingoperaisalmostmandatoryforforeignvisitorstoChinaBeijingoperaisthemostfamousofthemanyformsofthemanyformsoftheartinChina,butitonlyhasashorthistory.Theyear1790isthekeydate:

inthatyear,aprovincialtroupeperformedbeforeemperorquailingonhis80thbirthday.TheactorMeiLanfangwhoissaidtohaveinfluencedCharlieChaplinpopularizedtheforminthewest.

BeijingoperabearslittleresemblancetoitsEuropeancounterpart.Themixtureofsinging,dancing,speaking,mime,acrobaticsanddancingcangoonforfiveorsixhours,buttwohoursismoreusual.

WhenarrivingyourforeigntouriststowatchBeijingoperas,remember,theytendtoseeversionsthatarenoisyandstrongonacrobaticsandWashroutines,ratherthanthemorequiettraditionalstyle.

Ofcourse,therecreationalactivitiesareveryimportant,too.Now,peoplewishtohaveacomfortableexperiencewhentraveling.Intheareaoftravelandtourism,recreationisanimportantpart.Avacationatresortmaybecomeboringifthereisnorecreationactivitiesprovided.Therefore,recreationalfacilitiesaretheimportantfeatureofmanyhotelsinresortareasorlargecities.Aswimmingpoolisquitecommonofthese,particularlyinwarmerclimatesandinresortareas.Otherrecreationalfacilitiesincludesauna,bowlingalleys,billiardroom,beautyparlorandgymnasticcenterwithvariouskindsofsportsapparatus.Tenniscourtsandgolfcoursesmaybeprovidedatsomehotels.Manyresortsaredesignedforwintersportssuchasskiingandice-skatingandothersprovidehorsebackridingandsomeotheroutdooractivities.Guestsofallages,alldegreesofemotionalandphysicalhealthgototherecreationcentertodoexercisestorelaxthemselvesorenjoytheirnightlives.Asatourguide,youmustbegoodatmotivatingguestsandsensitivetotheirneeds.Itisimportantthatyoushouldintroducethecontentsofactivities,leadingguestsintoactivities,answeringthequestionsofguestsandspeakingoutsomepointsforattention.

3.3Eating

FordiningataChineserestaurant,thetourguideshouldtrytochooserestaurantsthatreflectthetraditionalcuisineoftheparticularregion,introducesuchspecialtiestotouristsandhelpthemchoosedishesthataregoodexamplesofthatcuisineChineserestaurantsareknownalloverthebasicsofChinesefood.Asmallnumbermaybefamiliarwithchopsticks.Westernersenjoyrestaurantsthathaveafoodatmospheresoavoidputtingdinersaloneinprivatesections.Ifpossible,manywesternersareusedtochoosingonemaindish;

choosingmanydishesandsharingthemmaybenewtothem.Dinerswillliketoknowwhattheyareeating,sobecomefamiliarwiththeEnglishnamesfordifferentfoods.Now,forexample,theEnglishnamesfordifferentmeats,suchaspork,beef,andmutton.ThesameappliestovegetablesbecausemanywesternerswillbeunfamiliarwithsomeChinesevegetables.Carryinganelectronicdictionarymightbeagoodidea.Gothroughthemenu,describingtypicalcombinationsandselectionsoffood.Trytoidentifythebasictastesofparticulardishes,forexample,whethertheyaresweet,orhot,andsoon.Westernersliketodrinkwiththeirmealssomakesurethatdrinks.Oth