人力资源管理Word格式文档下载.docx

人力资源管理Word格式文档下载.docx

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姓名：

xx

学号：

xxxxxx

2015．12．17

content

一. 

InformationabouttheCompany-2-

1.Missionisnotdifficulttodobusinessintheworld.-2-

2．AlibabaGroup'

svision-2-

3，Meetinalibaba-3-

4，WorkAtAlibaba-3-

5，Liveinalibaba-3-

6，102years-3-

7，HeadedbyformerEnglishteacherJackMaofAlibabagroup,18,in1999inHangzhou,China-3-

二，Companyposition-3-

2,IDST-dataproductmanager-6-

3,SeniorJavaenginee-7-

4,Senioradministrativemanager-7-

5,Group'

scustomerservicedepartment-dataanalyst-8-

三，Alibaba'

sstafftraining:

full-timetrainingmethod-9-

1，aimedoffull-timetraining:

-9-

2，Full-timetrainingofnewstaff-9-

3，Full-timeemployeestrainingmethodology:

-10-

四，Alibabajobevaluationmethods-12-

1，theprincipleofstaffassessment-12-

2，oneoveroneplusHR-12-

3、Formofreward-13-

4，Valuecriterion-13-

5，Valueratingrules-13-

6，Valuescodeofconductstandard--"

lonelynineswords"

-13-

AlibabaGroup

InformationabouttheCompany

Alibabanetworktechnologieslimited（Alibabagroup）is18,ledbyformerEnglishteacherJackMa,whofoundedin1999inHangzhou,China,theybelievetheInternettobeabletocreateafaircompetitiveenvironment,smallbusinessexpansionthroughinnovationandtechnology,andparticipationindomesticorglobalmarketcompetitionisinabetterposition.

AlibabaGroupoperatesanumberofbusinesses,andalsofromtheassociatedcompany'

sbusinessandachievebusinessecosystemservicessupport.Businessandcompany'

sbusinessincluding:

Taobao,cat,poly-effective,globalaliexpress,Alibabainternationaltrademarkets,1688,Ali,hermother,aliyun,antthegoldsuit,rookienetworks.OnSeptember19,2014,theAlibabagroup,werelistedontheNewYorkStockExchange,tickersymbol"

BABA"

JackMa,thefounderandChairmanoftheBoardofDirectors.In2014,Alibaba'

stotalrevenueof76.204billionmillionandnetprofitto24.32billionyuan.

OnNovember6,2015,theAlibabaGroup（NYSE:

BABA）andYouTubepotatoCorporation（NYSE:

YOKU）announcedthattheyhadsignedamergeragreementonacquirestakesinYouTubepotato,accordingtothisagreement,AlibabagroupwouldacquireYouTubepotatogroup,thedealwillbecarriedoutintheformofcash.Thedealisexpectedtobecompletedin2016,1thquarterdelivery.

OnNovember12,2015,thecompanyelectedtotheMSCIChinaindex.

1.Missionisnotdifficulttodobusinessintheworld.

Weoperateanumberofleadingonlineandmobileplatforms,cloudcomputingandbusinesscoveringretailandwholesaletrade.Weprovidetechnologyandservicesforconsumers,merchants,andotherparticipants,sothattheycanbecarriedoutinourecosystem,andtradingactivities.

svision

Weaimtobuildthefutureofabusinessecosystem.Ourvisionistoallowcustomerstomeet,workandliveinAlibaba,andcontinuestodevelopatleast102.

3，Meetinalibaba

Wepromotethemillionsofbusinessandsocialinteraction,includingbetweentheuserandtheuser,consumerandinteractionbetweenbusinessesandbetweenbusinessesandenterprises.

4，WorkAtAlibaba

Weprovidebusinessinfrastructureanddatatechnologies,allowthemtosetupbusiness,createvalue,andotherecosystemparticipantstosharetheresultswithus.

5，Liveinalibaba

Wearecommittedtodevelopingproductsandservicescategory,Alibabahasbecomeanimportantpartofthedailylifeofourcustomer.

6，102years

Alibabagroupfoundedin1999,sustainabledevelopmentmeansthatweatleast102yearsspanningthreecenturies,torivalminorityonthisachievementoftheenterprise.Ourculture,ourbusinessmodelandthesystemhasstoodthetestoftime,allowustosustainabledevelopment.

7，HeadedbyformerEnglishteacherJackMaofAlibabagroup,18,in1999inHangzhou,China

TheybelievetheInternettobeabletocreateafaircompetitiveenvironment,smallbusinessexpansionthroughinnovationandtechnology,andparticipationindomesticorglobalmarketcompetitionisinabetterposition.

二，Companyposition

1,Customerservice（CAT,Alipay,AlibabaGroup'

sTaobaodayscustomerhotlinespecialist）

Function:

customerservicespecialist/associate（nontechnical）

Jobdescription:

PayBaochunAlibaba'

sTaobao,cat,phonecustomerservice

Taobao/Tmallprofile:

TaobaoisAsia-Pacific'

slargestonlineretailer,tocreatetheworld'

sleadingInternetretailer,foundedbyinvestmentinAlibabaGrouponMay10,2003.TaobaonowoperationalacrossC2C（persontoperson）,B2C（businesstoindividuals）intwoparts.Catoriginallyknownas"

theMall"

isacomprehensiveshoppingsite.TaobaoB2Cnewbuilding（Business-to-Consumer,retail）.Integratethousandsofbrands,stock,manufacturer,providesbusinessesandconsumerswithaone-stopsolution.

Alipay

Introductionofalipay:

ZhejiangAlipayNetworktechnologycompanylimited（formerlyknownasAlipay（China）networktechnologylimitedcompany）isaleadingindependentthird-partypaymentplatform,wasfoundedbyJackMa,CEOofAlibabagroupinDecember2004,beforethethirdpartypaymentplatform,istheaffiliateofAlibabagroup.PayPaliscommittedtoprovidinge-commerceinChinatoprovide"

simple,safeandquick"

onlinepaymentsolution.

couldprovide

1）,signedlaborcontracts,hiring,accordingtosocialsecurity（fivesocialinsuranceandonehousingfund）;

2）,soundperformanceappraisalsystem,dependingonoperatingconditionsandannualsalaryoftheemployeeperformancemanagementandperformance-relatedbonuses;

3）,user-friendlymanagementsystem,providingannualleaveandfamilyleaveformorethanayearofservice;

4）,perfectfreeaccommodation,supermarket,fruitshop,variousrestaurantsandotherfacilities;

5）,funeral,grant,birthdaymoneydistributionandtheDragonBoatFestival,Mid-AutumnFestivalactivity;

6）,heldatthewei-yaparty,year-endoutstandingstaffawardsandbonuses;

7）,anddiversifycommunityactivitiesheldregularlyforfootball,basketball,tabletennis,badminton,tennisandchessandothergames;

8）,improvingeducationandtrainingsystems,trainingnewrecruits,advancedprofessionaltechnologytrainingandonlinelearningsystem,

9）,employeesatisfactionsurveys,team-building,Star,staffquartersofquarterly/annualConference.

10）,familyfundays,outreachtraining,annual,annualemployeepicnic,employeebirthday.

Jobdescriptions:

1）,answeringthecustomersofPayPal'

sbusinessphone..

2）,patient,carefulinusingPayPalforcustomerstosolvetheproblem..

3）,proficiencyinOfficeOfficesoftware,therearecertainnetworkknowledge.

Requirements:

1）.technicalsecondaryschoolorabove,majoredinelectroniccommercecompany（platform）orcallcenterexperienceispreferred;

2）.basiconlineshoppingexperience,Mandarinaccent-free,goodcommunicationskills;

3）.morethan40wordsperminutetypingspeed,WindowsoperatingsystemandOfficesoftwareskill;

4）.goodpressureresistanceskills,teamspiritanddedication,optimistic,cheerful,active,

5）.haveagoodsenseofresponsibilityandsensitivity;

6）.operatinganonlineshop（including,butnotlimitedtomyself,family,friends,andsoon）.

Workinghours:

workingeighthoursaday,twodaysaweek（comprehensivehourlyfor40hours/week）

Salarywelfare:

1）,salaryconstituteforfloor+mealfill+performancewage,floor:

2000–3000Yuan,mealfillbydayscalculation,performancewageShangnotcapped;

（allprojectsalarytreatment:

interviewofwheninterview,seepersonalofintegratedcapacityandlengthoflengthandset）,monthsintegrated3500-8000Yuan

2）,paidnationalformalfiveinsuranceagold,andonnon-local（containingShanghainationality）employeesprovidesfreehostel,allemployeesareenjoyshuttleshuttle;

3）,8x5（notdueovertimeexcludedcatpromotionspeak）,shiftdutyroster（noeveningandovernighttrips）,personalizedarrangements;

4）,full-timeemployeesentitlementtoannualleave,marriageleave,maternityleaveandotherpaidleave;

incentivesandrewardsdiversity;

5）,quarterlyandannualstaffawards;

staffrelationsDivisionyear-round,avarietyofsportsactivities,developingleisure,fullfreeparticipation.

6）,goodcatcompanyemployeesmayelecttoparticipateintheAlibabaGroupannualmeetingandinthelargerbusinesscommunication;

7）,theannualfamilydayactivities,thewholecompanygatheredtofeelthewarmthofthebigfamilyandhappiness;

8）,annualfreeroutinemedicalexamination,toprotecthealth.

Trainingsystem:

1）daytrainingfornewemployeesisabouttwoweeks,issuedduringthetrainingfloor;

physicalstagesofHonorAwardsandcolorful;

2）,trainingfornewemployeesbyAlibabacatteamspecializesinprovidingtrainingmaterialsandlecturestohelpnewemployeestobetterunderstandandbefamiliarwithhumanrights-relatedprocesses;

3）,seniorCommissionerfullfollowonline,atanytimetoanswernewemployeeonlineproblems,andhelpnewemployeesgrowquickly;

4）,regularbusinessreviewsandsharingofknowledgeintheearlylinetohelp