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1、姓名：xx学号：xxxxxx20151217content一.Information about the Company - 2 -1.Mission is not difficult to do business in the world. - 2 -2Alibaba Groups vision - 2 -3，Meet in alibaba - 3 -4，Work At Alibaba - 3 -5，Live in alibaba - 3 -6，102years - 3 -7，Headed by former English teacher Jack Ma of Alibaba group,

2、 18, in 1999 in Hangzhou, China - 3 -二，Company position - 3 -2,IDST - data product manager - 6 -3, Senior Java enginee - 7 -4, Senior administrative manager - 7 -5, Groups customer service department-data analyst - 8 -三，Alibabas staff training: full-time training method - 9 -1，aimed of full-time tra

3、ining : - 9 -2，Full-time training of new staff - 9 -3，Full-time employees training methodology: - 10 -四，Alibaba job evaluation methods - 12 -1，the principle of staff assessment - 12 -2，one over one plus HR - 12 -3、Form of reward - 13 -4，Value criterion - 13 -5，Value rating rules - 13 -6，Values code

4、of conduct standard-lonely nine swords - 13 -Alibaba GroupInformation about the CompanyAlibaba network technologies limited （ Alibaba group） is 18, led by former English teacher Jack Ma, who founded in 1999 in Hangzhou, China, they believe the Internet to be able to create a fair competitive environ

5、ment, small business expansion through innovation and technology, and participation in domestic or global market competition is in a better position.Alibaba Group operates a number of businesses, and also from the associated companys business and achieve business ecosystem services support. Business

6、 and companys business including: Taobao, cat, poly-effective, global aliexpress, Alibaba international trade markets, 1688, Ali, her mother, aliyun, ant the gold suit, rookie networks. On September 19, 2014, the Alibaba group, were listed on the New York Stock Exchange, ticker symbol BABA, Jack Ma,

7、 the founder and Chairman of the Board of Directors. In 2014, Alibabas total revenue of 76.204 billion million and net profit to 24.32 billion yuan.On November 6, 2015, the Alibaba Group （NYSE:BABA） and YouTube potato Corporation （NYSE:YOKU） announced that they had signed a merger agreement on acqui

8、re stakes in YouTube potato, according to this agreement, Alibaba group would acquire YouTube potato group, the deal will be carried out in the form of cash. The deal is expected to be completed in 2016, 1th quarter delivery.On November 12, 2015, the company elected to the MSCI China index.1.Mission

9、 is not difficult to do business in the world.We operate a number of leading online and mobile platforms, cloud computing and business covering retail and wholesale trade. We provide technology and services for consumers, merchants, and other participants, so that they can be carried out in our ecos

10、ystem, and trading activities.s visionWe aim to build the future of a business ecosystem. Our vision is to allow customers to meet, work and live in Alibaba, and continues to develop at least 102.3，Meet in alibabaWe promote the millions of business and social interaction, including between the user

11、and the user, consumer and interaction between businesses and between businesses and enterprises.4，Work At AlibabaWe provide business infrastructure and data technologies, allow them to set up business, create value, and other ecosystem participants to share the results with us.5，Live in alibabaWe a

12、re committed to developing products and services category, Alibaba has become an important part of the daily life of our customer.6，102yearsAlibaba group founded in 1999, sustainable development means that we at least 102 years spanning three centuries, to rival minority on this achievement of the e

13、nterprise. Our culture, our business model and the system has stood the test of time, allow us to sustainable development.7，Headed by former English teacher Jack Ma of Alibaba group, 18, in 1999 in Hangzhou, ChinaThey believe the Internet to be able to create a fair competitive environment, small bu

14、siness expansion through innovation and technology, and participation in domestic or global market competition is in a better position.二，Company position1,Customer service （CAT, Alipay, Alibaba Groups Taobao days customer hotline specialist）Function: customer service specialist/associate （non techni

15、cal）Job description:Pay Baochun Alibabas Taobao, cat, phone customer serviceTaobao/Tmall profile: Taobao is Asia-Pacifics largest online retailer, to create the worlds leading Internet retailer, founded by investment in Alibaba Group on May 10, 2003. Taobao now operational across C2C （person to pers

16、on）, B2C （business to individuals） in two parts. Cat originally known as the Mall, is a comprehensive shopping site. Taobao B2C new building （Business-to-Consumer, retail）. Integrate thousands of brands, stock, manufacturer, provides businesses and consumers with a one-stop solution.AlipayIntroducti

17、on of alipay: Zhejiang Alipay Network technology company limited （formerly known as Alipay （China） network technology limited company） is a leading independent third-party payment platform, was founded by Jack Ma, CEO of Alibaba group in December 2004, before the third party payment platform, is the

18、 affiliate of Alibaba group. PayPal is committed to providing e-commerce in China to provide simple, safe and quick online payment solution.could provide1）, signed labor contracts, hiring, according to social security （five social insurance and one housing fund）;2）, sound performance appraisal syste

19、m, depending on operating conditions and annual salary of the employee performance management and performance-related bonuses;3）, user-friendly management system, providing annual leave and family leave for more than a year of service;4）, perfect free accommodation, supermarket, fruit shop, various

20、restaurants and other facilities;5）, funeral, grant, birthday money distribution and the Dragon Boat Festival, Mid-Autumn Festival activity;6）, held at the wei-ya party, year-end outstanding staff awards and bonuses;7）, and diversify community activities held regularly for football, basketball, tabl

21、e tennis, badminton, tennis and chess and other games;8）, improving education and training systems, training new recruits, advanced professional technology training and online learning system,9）, employee satisfaction surveys, team-building, Star, staff quarters of quarterly/annual Conference.10）, f

22、amily fun days, outreach training, annual, annual employee picnic, employee birthday.Job descriptions: 1）, answering the customers of PayPals business phone.2）, patient, careful in using PayPal for customers to solve the problem .3）, proficiency in Office Office software, there are certain network k

23、nowledge.Requirements:1）. technical secondary school or above, majored in electronic commerce company （platform） or call center experience is preferred;2）. basic online shopping experience, Mandarin accent-free, good communication skills;3）. more than 40 words per minute typing speed, Windows operat

24、ing system and Office software skill;4）. good pressure resistance skills, team spirit and dedication, optimistic, cheerful, active,5）. have a good sense of responsibility and sensitivity;6）. operating an online shop （including, but not limited to myself, family, friends, and so on）.Working hours: wo

25、rking eight hours a day, two days a week （comprehensive hourly for 40 hours/week）Salary welfare:1）, salary constitute for floor + meal fill + performance wage, floor: 2000 3000 Yuan, meal fill by days calculation, performance wage Shang not capped; （all project salary treatment: interview of when in

26、terview, see personal of integrated capacity and length of length and set）, months integrated 3500-8000 Yuan2）, paid national formal five insurance a gold, and on non-local （containing Shanghai nationality） employees provides free hostel, all employees are enjoy shuttle shuttle;3）,8x5 （not due overt

27、ime excluded cat promotions peak）, shift duty roster （no evening and overnight trips）, personalized arrangements;4）, full-time employees entitlement to annual leave, marriage leave, maternity leave and other paid leave; incentives and rewards diversity;5）, quarterly and annual staff awards; staff re

28、lations Division year-round, a variety of sports activities, developing leisure, full free participation.6）, good cat company employees may elect to participate in the Alibaba Group annual meeting and in the larger business communication;7）, the annual family day activities, the whole company gather

29、ed to feel the warmth of the big family and happiness;8）, annual free routine medical examination, to protect health.Training system: 1） day training for new employees is about two weeks, issued during the training floor; physical stages of Honor Awards and colorful;2）, training for new employees by

30、 Alibaba cat team specializes in providing training materials and lectures to help new employees to better understand and be familiar with human rights-related processes;3）, senior Commissioner full follow online, at any time to answer new employee online problems, and help new employees grow quickly;4）, regular business reviews and sharing of knowledge in the early line to help