英语听力教程答案Word格式文档下载.docx

英语听力教程答案Word格式文档下载.docx

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PartⅡ

A.Mainproblemsofonlineshopping

●Longtimewaitingfordeliveryorevennodelivery（about8%）afterordering

●Noclearinformationaboutdeliverycharges

●Adangerthatcustomers’personalinformationwouldbesoldtoathirdparty（asmanyas87%ofthesites）

●Nopolicyonreturninggoods（about47%ofthecompanies）

●Noconfirmationoftheorder（about35%ofthesites）andthedispatch（asmanyas87%ofthesites）

●Nomoneybackmorethanfourmonthsafterreturninggoods（intwocases）

BNowlistenagain.Completethesummary.

Summary:

ThesurveyshowsinspiteoftheconvenienceandchoiceofferedbyNetshoppingtherearestillmanyobstaclesthatpreventconsumersfromshoppingwithcompletetrust.Oneofthebiggestproblemsistobuildconsumers’trustinbuyingonline.IttakestimefortheInternettobecomematureasaretailchannelwhenitgivessupporttotrustrelationshipswithguaranteesofpaymentandservice.

PartⅢBankingathome

A.Outline

1.Someproblemsofthewalk-inbank

A.standinginlonglinesB.runningoutofchecks

C.limitedopeninghours

2.Onlinebankingservices

A.viewingaccountsB.movingmoneybetweenaccounts

C.applyingforaloanD.gettingcurrentinformationonproducts

E.payingbillselectronicallyF.e-mailingquestionstothebank

3.Reasonsforcreatingonlineservices

A.competingforcustomersB.talkingadvantageofmoderntechnology

4.Inappropriatenessofonlinebankingforsomepeople

A.havingnocomputersathome.

B.preferringtohandleaccountsthetraditionalway

B.Nowtrythis:

listentoamoreauthenticversionofthematerial.Thenanswerthequestions.

1.Whatis“interactivebanking”

ItisbankingthroughtheInternet.

2.Whycan“onlinebanking”competeofcustomers

“Onlinebanking”offersconveniencewhichappealstothekindofcustomerbankswanttokeep.

3.Whatkindofcustomersdobankswanttokeep

Banksmostwanttokeeppeoplewhoareyoung,well-educated,andhavegoodincomes.

PartⅣ

B.NowlistentoaninterviewdiscussingEnglishandAmericangoodcustomerservices.Comparetheservicesandsupplythemissinginformation.

EnglishGoodCustomerService

（Harrods）

AmericanGoodCustomerService

（Saks）

1.offeringproductsinapleasantenvironment

2.beforesale,duringsaleandaftersale

Service—secondtonone

3.differentapproachestodifferentcustomers

Example:

EuropeanAmerican

customerscustomers

LetthemtakeaApproachthem

LookateverythingShowthem

Letthemcometoalternatives

Salesassistants

4.good&

successfulfirstcontactwiththe

customer—mostimportant

1.focusingmoreinthehumansideofselling

a.tryingtoknowaboutlifestyle/family/income/occasionsinlife

b.formingapartnershipbetweenthecustomerandthesalesassociate

2.developingcustomers

3.measuringsellingeffectiveness/goodqualitystaffbyrepeatbusinessnotbysales.

PartⅤ

“Everybodylovesabargain,”thisisacommonAmericansaying.Abargainissomethingyoubuyforlessthanitstruevalue.Itissomethingyoumightnotbuyifitcostsmore.Oneperson’suselessuglyobjectcanbeanotherperson’sbargain.SomanyAmericansputitoutsidewitha“forsale”signonitandtheyhaveayardsale.

Justaboutanythingcanbesoldayardsale:

clothing,cookingequipment,oldtoys,tools,booksandchairs,evenobjectsyouthinkareextremelyuglyoruseless.Youmayhaveanelectriclightshapedlikeafish.Youmaygreatlydislikeitslooks,butitmaybebeautifultosomeoneelse.Usuallythesellerputsapriceoneachobject.Butthepricecanalmostalwaysbenegotiated.Thepriceofatable,forexample,mightbemarked＄10.Butthesellermayaccept8.Ifthetablehasnotbeensoldbytheendoftheday,thesellerprobablywilltakemuchless.

Somepeoplegotoyardsalesbecauseitispartoftheirjob.Theyearntheirlivingsbybuyingoldthingsatlowpricesthensellingthemathigherprices.Manyothers,however,gotoyardsalesjusttohavefun.Theysayitislikegoingonatreasurehunt.Sometimestheyreallydofindthetreasure.

NedJauderedid.TheBostonGlobenewspapersaysMr.JauderehasbeencollectingnativeAmericanIndianobjectssincehewasayoungman.Lastyear,hestoppedatayardsaleinthenortheasterncityofWorcester,Massachusetts.Hepaid$125forwhateveryonethoughtwasanoldwoodenclub.Mr.Jauderethoughtitwassomethingelse.Twodayslater,heconfirmedthattheclubhadbeenusedbytheWampanoagIndianleaderknownasKingPhilip.KingPhilipuseditduringhiswarwiththewhitesettlersateasternMassachustettsin1675.Thehistoricweaponhadbeenstolenfromamuseumin1970andhadbeenmissingeversince.Mr.Jauderelearntthewarclubwasvaluedatabout$150000buthedidnotsellitorkeepit.Mr.JauderereturnedtheclubtothemuseumnearBoston,Massachusettsfromwhichitwasstolen.

Questions:

1.WhichofthefollowingisacommonAmericansaying

2.Whatcanbesoldatayardsale

3.Whydopeoplegotoayardsale

4.Whenwastheoldwoodenclubstolen

5.Whatwastherealvalueoftheclub

6.Whywastheclubatagreatvalue

2HotelorB&

B

PartⅠGettingready

B.Listentothedialogue.Writedownallthenumbersoftheproportionsoftourists.

Proportionsoftourists

Thisyear

Anaverageyear

Stayinginhotels

35%

60%

Stayinginholidaycamps

45%

20%

VisitingEurope

80%

Visitingthe

Goingbyplane

50%

70%

Takingtheirowncar

30%

C.

Hotels

Prices

Otherrelatedinformation

TheCastelInn

￡12/single;

￡15/double;

Continentalbreakfastincluded

TheDaltonHotel

￡30/single;

￡60/double;

Bathroomattachedtoeveryroom;

nochargeforchildrenunder12

TheParkHotel

￡16/person;

￡25/half-board;

￡29/fullboard

Bathroomattachedtoeveryroom

ThePhoenix

￡28/double+bath

Breakfastexcluded

1.Englishbreakfastishotfood:

friedegg,firedbacon,porridge,etc.

2.Continentalbreakfastconsistsofcoffee,tea,rolls,jamandhoney—nothingcooked.

3.Half-boardincludesdinner,bedandbreakfast.

4.Full-boardistheroomplusallmeals.

5.VATstandsforValueAddedTax.

PartⅡAtouchofhome

1.B&

A.nature

B&

Bisashortformforbedandbreakfast.

B.increasingnumber

Nowthereareabout15000B&

Bsinthe.

C.advantagesoverbighotels

1.charm,comfort,hospitality.

2.ownerstakingapersonalinterestinguests

2.AttractionofowningaB&

A.meetingdifferentpeople

B.talkingwithguests

3.SeveralfeaturesofSuitsUs

A.longhistory

builtin1883;

19thcenturydecorations

B.interestingnamesforsomerooms

Namedaftersomepreviousfamousguests

4.Differentpeople,differentchoices

A.B&

Bsnotsuitableforsomepeople

1.uncomfortablestayinginsomeoneelse’shome

2.notinterestedpersonalinteraction

B.aquietandromanticplaceformanypeople

PartⅢRentingacar

A.Listentotheconversationinwhichamanphonesacarrentalagentaboutrentingacar.Supplythemissinginformation.

Informationaboutthecustomer:

Afamilyofthree+campequipment

LeavingonFri.,July7th

ReturningonMon.,July10th

Suggestionsbytheagent:

Acompactcarcurrentmodel;

Asmallstationwagonautomatictransmission

Bestchoice:

aPintostationwagon

Regularrate:

$

Specialweekendrate:

Pickup:

after4.onFri.

Return:

by10a.m.onMon.

Mileagerate:

first300milesfree,then12centspermile

Othercosts:

Insurance:

$10

Salestax:

8%

Deposit:

$100

B.Nowtrythis:

listentoamoreauthenticversionofthematerial.Writedownthewordsorphrasesthatarerelatedwithcarrentals.

acompactcar/astationwagon/automatictransmission/currentmodels/pickup/returnthecar/specialweekend/rate/regularrate/unlimitedmileage/insurancesalestax/afulltankofgas/deposit/lowestrates

B.

Roomtrpe

Rackrate（pernight）

Suitablefor

Features

Singleroom

￡40

Staffofallgrades

Twinroom

￡55

Salesstaff

DelphosSuite

￡150

Managerialstaff

Moreluxurious;

privateterrace;

convenientforentertainingprivateguests;

viewoverthelake

BellaVista

Penthouse

￡220

CompanyDirectorandhiswife

Totalluxury+total

privacy;

abalcony;

viewoverthewholecountryside;

alargesittingroom;

astudy;

afully-fittedkitchen

A.