物流协议文档格式.docx

物流协议文档格式.docx

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5.Urgentordermanagement

6.Elephantordermanagement

7.Crisismanagement

8.Inventorymanagement

9.Transportation

10.Insurance

11.Claims

12.Returnpolicy

13.KPImanagement

14.Communication

15.Validityperiod

16.Appendix

Item

Who

1

Scopeofthesupport

-Productscoveredinthisagreementareintheattachedlogisticsdatafile.

-Anychangesregardingreferencenumber,package,labelling,logisticparameters,transportationandnewproductswillbeagreedtopriortoimplementation,byallparties.

XXXXXandSC&

L

2

Logisticsoffer

-Standardleadtime

oStandardlead-timeisdeterminedbasedonorderpatternfromcustomersVsXXXXXcapacity.

oXXXXXagreestosupplySC&

Lwithinthestandardlead-timeasdefinedintheattachedlogisticsdatafile,subjecttothetermsandconditionsofthisagreement（exceptionspecifiedinsection5–Urgentordermanagementandinthesection6–Elephantordermanagement）.

oSC&

Lwillplayaroleofchallengerofstandardlead-timeforthesakeofthesupplychain.Intheinterestofcustomers,SC&

Lwillyearlyreviewthestandardlead-timeandaskXXXXXifanyimprovementcanbedone,withafocusonindentitemsfirstly,forwhichthestandardlead-timeimpactscustomersdirectly,andalsoforstockitems,forwhichsafetystockcanbeoptimisedwithdecreasestandardlead-time.

oThestandardlead-timefromXXXXXtoSC&

Lisincludedtheelementsasfollows,thedetailedtimeisdefinedintheattachedLogigram

XXXXXsalesorderprocessingtime

XXXXXproductionleadtime

Ordergroupagetime

TransportationtimefromXXXXXtoSC&

GoodsreceivingdaysatDC

-Lotsize

Lcommitstoorderasmanyitemsaspossibleaccordingtolotsizedefinedinattachedlogisticaldata.

oIfSC&

Lhastherequesttoreducelotsize,SC&

Lshouldprovidethepastyearsaleshistoricaldata（Ex-DC）tovalidatethisrequest.

-Packaging

oRefertologisticaldataforstandardpackagingplan.

oAllordersshouldbeshippedtoSC&

Linagreedpackagingmultiplesasperlogisticsdata.

-Changesoflogisticsoffer

oLogisticsoffershouldbeupdatedregularlybasedonconsumptionevolution.

oAnychangeoflogisticsoffer（Standardleadtime,Lotsize,PackagingandGroupage）shouldbenotifiedinadvancetoSC&

L.

oForproductlaunching,phaseout,stockpolicychangefromstocktoindent,XXXXXandSC&

Lshouldfollowthespecificprocedureasattached.

oXXXXXshouldmakethedecisionforthestockpolicychangefromindenttostock,andsharetheinformationwithSC&

Lassoonaspossible.

3

Forecast

-Forecastcollection

oBaseonXXXXXinternalprocess

-Forecastaccuracy

oThemonthlyforecastaccuracy（byproductfamily）within+/-20%

XXXXXinternal

4

Normalordermanagement

-WayofplacingPO

oOrderswillbeplaceddailyinSAPsystem.

-FrequencyofplacingPO

oOrderswillbeplaceddailyaccordingtostandardlead-time,lotsize&

maximumorderquantityasstatedinlogisticaldata.

-Orderacknowledgement

oTheorderacknowledgementisdoneautomaticallybySAPsystembasedonlogisticsoffer（excludecustomizedproduct）.

-ModifyorcancelPO

oBeforemodifyorcancelPO,XXXXXandSC&

Lshouldreachanagreement.

-Dueorder.

oTheprioritysequenceofordersisduedate.Overdueorderswillbeofthehighestpriority.

oXXXXXshouldworkwithSC&

LforanupdateofallpastdueorderslineswithreschedulinginformationtoSC&

XXXXX

5

Urgentordermanagement

-Definitionofurgentorder

oUrgentorderistheorderrequestingearlierdeliverythanstandardlead-time.

-Process

oWheneverthereisarequestfromCustomers/SOA/Marketing,XXXXXshouldcommunicatewithPOA（whoisthecontactwindowinSC&

L）forindentreferencesandstockreferencessometimes.

oForurgentgoodsreceiving,SC&

LshouldputtheXXXXXdelayedshipmenttothe1stpriorityinGR（refertotheprocessinDC）.

oOutofabovetwosituations,ifXXXXXstillhavespecialrequest,pleasedirectlyinformcorrespondingDCmanager.Therequestofthiskindofcaseshouldbenotsofrequent.

oHowever,thereisnoguaranteeforurgentorderrequest.Itdependsonothercustomer’sbacklog,XXXXXcapacity,andcomponentsavailability.XXXXXreservesrightstorescheduleotherordersinordertofulfiltheurgentorders.IfthereschedulingisnotagreedbetweenSC&

L&

XXXXX,theurgentordersrequestmaynotbeentertained.

6

Elephantordermanagement

-

-Monthlybigorder

oDefinition

AccumulativeOrderIntake（perProductfamilyforallcustomer）permonth>

thequantityofsafetystock+lotsize

Process

AnalysefirstlywhethertheincreaseisfromtrueENDcustomerdemandornot.IfthedemandisfromtrueENDcustomerdemand,thefirstpriorityiscustomersatisfaction.

IftheincreaseisNOTfromtrueendcustomer,SC&

Lteamshouldcoordinatewithdifferentcustomerstoobtainpriorityinglobal.SC&

LteamwillthencoordinateXXXXXtorescheduleordersbasedonmaterialavailability&

capacity.

XXXXXshouldacknowledgebigorderswithinthe48-hour,andcommitarescheduledeliverytimewithin48hoursfromtheorderreceived.

-Dailybigorder.

oFromcustomertoDC,theprojectisongoing（aboutthedefinition&

thewholeprocess）.

oFromSC&

LtoXXXXX,thedailybigorderishandlebyXXXXX,

LshouldhelptosettheQ-maxinPOA/SOAsystemwhenQmaxisdefined.

XXXXX&

SC&

SC&

7

Crisismanagement

-Definitionof“Crisis”

oXXXXX/SC&

Ldeclares"

CrisisSituation"

whenXXXXX/SC&

Lforeseesallorderofonereference（forallcustomers）willbedelayedformorethanoneweek.

-WhenXXXXXdeclares"

XXXXXinformsCustomerSatisfaction（CS）,marketing,CCCandSupplyChainOperation（SCO）.AndSupplyChainOperationteamdoestheactionsaccordingtoXXXXX'

srequest.

-WhenSC&

SC&

LshouldinformLogisticsDeptofXXXXX.

-RecoveryPlan&

CrisisReview（expectedrecoverydate,currentproductionstatus）willbesentbyXXXXX/SC&

-RegularcommunicationbetweenXXXXXandSC&

Lshouldbeheldduringthe“Crisisperiod”.

8

InventoryManagement

-Initialstocksetting:

oThequantityisdecidedbyXXXXXandcalculatedwithmarketingforecast.Inaddition,XXXXXshouldinformSC&

Ltheinformation.

-XXXXXshouldcalculatetheinventoryparametersbasedoncorporatedefinition.

-Provisionandinventoryfollowup

LshouldhelpXXXXXtoimprovetheinventorymanagement（SS&

targetstock,etc）throughFGSlicemonthlyreview.

oXXXXXandSC&

Lfollowtheproductage&

coveragebyreferenceandtakeallneededactiontokeepinventoriesundertargetandtheproductagelessthan12months（minimizeprovision）.

-Endoflife/substitutionmanagement:

Lshouldworktogethertolimitthescrapamount.FinancialhastheresponsibilityofFinishGoodsstockonSC&

Lside.ButitisalsoonepartofXXXXX’soverallperformance.

9

Transportation

-GeneraltransportationmodefromXXXXXtoSC&

Listruck.

-AirfreightmayberequestedbySC&

Lintheeventofdeliverydelays.Inthiscase,airfreightcostsaretobebornebypartycreatingthedelay.

-Dropshipmentrequest:

oIfthedelayisobviouslyduetoXXXXX,XXXXXcertainlyshouldexpeditetheshipmentsbyanymeansinowncost-includingdropshipment/express/airshipment,etc.

oForotherreasons,Marketingdepartmentcouldraisethedropshipmentrequestinordertosatisfythecustomers.AndXXXXXcouldchargetheadditionaltransportationcosttoSC&

Lwithdetails.ThededicatedMarketingManager/Leaderisresponsibleforrequestapprovalandcontrolofthetotaladditionaltransportationcost.

-SC&

L（DC）goodsreceiving:

oNormally,thegoodsreceivinginSC&

L（DC）isoneworkingday.

oIncaseofthehugevolumeofshipment,thegoodsreceivingtimemaybelonger.AndXXXXXshouldinformSC&

Ltoprepareinadvance.

10

Insurance

AccordingtoactualSchneiderpolicy,XXXXXisinchargeof"

Transportationinsurance"

;

DCisinchargeof"

StorageinsuranceinDC"

.

11

Claims

-Shortageclaims

Ifthereisanyshortageclaim,SC&

LmustreportwithintwoworkingdaystoXXXXXafterthegoodsarrivalatSC&

LportfromXXXXX.

-Deliverymistakeclaims

oDefinition:

Deliverymistakemeansactualdeliveryquantitydoesn’tmatchtheshipmentnotificationtoSC&

oXXXXXisresponsibleforanydeliverymistake.

oIftheclaimisjustified,SC&

LwillmakeaclaimforanydeliverymistaketoXXXXXwithintwoworkingdaysafterthereceivingtheshipment.XXXXXneedstogiveafeedbackfaster/within2workingdaysinordernottoimpactcustomers.

oTheadditionalcostofgoodsreturn（ifnecessary）willbechargebyXXXXX.

oAnyclaimsshouldbeattachedwithphoto.

12

Returnpolicy

-Definition:

“Return”heremeansthephysicalreturns:

logisticsreturnsorreturnsofanyother