剑桥商务英语参考答案挂网文档格式.docx
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2.
1)Jobinterviewsareallaboutmakingthebestmatches.
2)Theyarethetraditionaljobinterviewandthebehavioralinterview.
3)Becauseyourknowledgeaboutthecompanyiscriticaltoyoursuccess.
4)Youshouldnotmemorizeanswers,butscriptspecificresponses.Youshouldalsohaveseveralquestionsreadytoasktheinterviewer.
5)Youmustimmediatelywriteathank-younotetoeachpersonwhointerviewedyou.
3.
traditional/broad-based/workfor/strengthsandweaknesses/Interviewingsuccess/ability/communicate/truthfulnessorcontent/skillsandabilities/enthusiasmandworkethic/teamplayer/
behavioral/theory/pastperformance/indicator/specificpastbehaviors/anunexpectedproblem/achieveagoal/severalprojects/preparefor/recallingscenarios/collegegrads/classprojects/groupsituations/Hobbiesandvolunteerwork/describethesituation/relatetheoutcomes/specifywhatyoulearnedfromit.
IVReadingTask
1)Researchingacompanyandthepositionmakesyoustandoutinaninterview.Itshowsthatyouarereallyinterestedinworkingthere.
2)Youmayneedinformationsuchaskindsofproductsorservicesthecompanymakesorsells,thetypesofpeoplewhoworkthere,thetypicalhoursthispositionrequiresandsomeoftheday-to-daytasksthatthejobinvolves.
3)Howyoushoulddressinajobinterviewdependsonthetypeofjobyouapplyfor.Forexample,forajobinanoffice,itisusuallybesttowearadark-colored,conservativesuit(forbothmenandwomen).
4)Goodinterviewetiquettemeanssomeimportantinterviewetiquettetipslike“Beontimeforyourinterview”,“Beawareofyourbodylanguage”and“Keeptheinterviewpositive”.
5)Becausepreparingsomequestionsaboutthebusiness,theposition,therequirements,theexpectationsofthepersonwhowillfillthepositionandsoonshowsyouaretrulyinterestedinthepositionandalsohelpsemployersknowthatyouhavealltheinformationyouneedtomakeadecision,ifofferedthejob.
6)Youshouldsendtheinterviewerathank-younote,thankinghimorherfortakingtimetointerviewyou.Thisisnotonlyproperetiquetteandacommondisplayofappreciation,butitalsoallowsyoutoreaffirmoneortwokeypointsoftheinterview.Italsoletstheinterviewerknowhowinterestedyouareinworkingforthecompany.
VIIIFollow-upPractice
4.
1)A:
Iseefromyourré
andapplicationletterthatyou’vehadquitealotofexperienceinsalesalready.
2)B:
Iknowthatyourgoalistobecomethebiggestproviderofofficesuppliersinthecountry.Myknowledgeandexperienceofthecustomerbasecanmakeacontributiontothisgoal.Iwouldreallyenjoythechallengeofgrowingthisbusiness.
3)A:
Ifyouwereinmyshoes,whatsortofqualitiesyou’dlookforinyoursecretary?
4)B:
IfeelthatmyexperienceandskillsareagreatmatchforthepositionandIcouldreallymakeapositivecontributiontoyourfirm.
5)B:
Iusedtoworkinasmallcompany.Therewasalackofgrowthopportunitiesinasmallcompany.OneofthereasonsI’msointerestedinyourcompanyisthatyouarealargecompanydealingininternationaltrade.IfeelthatIwouldhavemorescopeforpersonaldevelopmentinyourcompanyandthattheworkwillbemorechallengingforme.
6)B:
I’mdisciplinedanddetermined.Ibelievethesestrengthsstronglycontributetomysuccessinsales.Myweakness?
IsupposeI’mabitofaperfectionist.I’musuallydissatisfiedwithwhatI’vedoneandalwaysthinkIcandoitbetterinadifferentway.
7)B:
Iwouldexpectthestandardrateofpayatyourcompanyforapersonwithmyexperiencesandeducationalbackground.
8)A:
You’llhearfromussoon.Afterwe’veinterviewedalltheapplicants,we’llmakeourfinaldecision.Wewilltelephoneyou.Ithasbeenapleasuretotalkwithyou.
Unit2BusinessPhoneCalls
IIListeningTask
2)Introduceyourselfandyourcompany.
3)Expressgratitude.
4)Statethepurposeofyourcall.
5)Scheduleameeting.
6)Usethealternate-of-choicequestioningstrategy.
7)Thankthemfortheirtimetodayandfortheupcomingappointment.
8)Followup.
1)Theyareexpectedtofollowcertainrulesofetiquettetohelpmaketheexperiencepleasantandproductiveforallthoseinvolved.
2)Youshouldfirstidentifyyourselfandyourcompany.
3)Thenameofthepersonyou’retryingtoreach.
4)Youneedtostatethepurposeofyourcallandthenbesuretoaskifyouarecallingataconvenienttime.
5)Youshouldmakesureyourfirstvocalimpressionisagoodonebytryingtoanswerthephoneaspleasantlyandprofessionallyaspossible.
6)Itmightbeeasieronthelistenertosay,“ThankyouforcallingPacificEdgeInternational.ThisisMaryRobert.HowmayIhelpyou?
”
7)Youshouldspeakclearlyandslowlyandleaveyourname,phonenumber,andabriefmessage.
TelephoneEnglish
Reasonsfordifficultiesinmakingphonecallsinaforeignlanguage:
1)Youcan’tseethepersonyouaretalkingto;
2)Theperson’svoicemightbeunclear;
3)Youmightfinditdifficulttofindtherightwords.
Expressionscommonlyusedinmakingphonecalls:
1)“Holdon”or“hangon”means“wait”.
2)“Hangup”means“finishthecallbybreakingtheconnection”—inotherwords:
“putthephonedown.”
3)Ifyouringsomebodyup,youmakeaphonecall.
4)Ifyoupickupthephone,youansweracall.
5)“Putthrough”meanstoconnectyourcalltoanothertelephone.
6)Ifyoucan’tgetthroughtothepersonyouwanttotalkto,youmightbeabletoleaveamessage.
7)“Callback”meanstoreturnaphonecall.
1)Practisinggoodbusinesstelephoneskillshelpsencourageclearlinesofcommunication,buildrapportandavoidmisunderstandings.
2)(Open)
3)(Open)
4)(Open)
5)(Open)
6)Almostalltheaspectscanbeimprovedbymorepractice.
1)___________suchastakingorders,checkingprogress,contactingsuppliers,requestingandgivingadvice,andhearingcomplaints,isdonealloverthetelephone.
2)___________establishingapositivetelephoneimageisobviouslyimportanttothesuccessofthecompany.
3)___________youdon’tneedtospendtimetalkingaroundthesubject.Justgettothepointasyouwouldinabusinessletter.
I’mverysorry.Ourmanageristiedupatthemoment.Ifyouleaveyournameandphonenumber,I’llhavehimcallyoubackassoonashe’savailable.
___________andI’mcallingtoseeifyouhaveanytimetomeetwithmetodiscussaboutyourpurchasingplanforthenextyear.Willyoubefreesometimenextweek?
6)A:
___________MayIaskwho’scalling?
B:
___________CouldyoutellmewhereIcanreachhim?
A:
___________Couldyoucallbacklaterorwouldyoumindleavingamessage?
B:
Ithinkit’sbetterformetoleaveamessage.Butit’simportantandurgent.Pleasemakesurehegetsthismessage.
___________I’msuretopassyourmessagestoMr.Johnson.
___________thatduetosomesuddenchanges,donotfilloutanyordersforABCCompanyuntilfurthernotice?
It’sveryimportant.I’llexplainlater.
Unit3AttheMeeting
1)Meetingsarecommunicatingwithanaudienceinaformatinwhichmorethanoneindividualcometogethertointroduce,review,ordecidesomething.
2)Becausenewtechnologieshaveemergedandbecomelessexpensiveandmorepopular.
3)TheuseofaudioandvideoconferencingovertheInternet
4)Peoplepreparewhattheywillneedforthemeeting,likespreadsheets,graphs,oraPowerPointpresentation.
5)Businessesnowoftenhavetomakestrategyandplanandtakeactionquickly.Sothepeopleinvolvedhavetocometogetherinsomeform,reviewthesituation,andmakeadecision.Moreandmore,thesepeopleareindifferentplaces,andmayevenspeakdifferentlanguages.
yourjob/involved/severaltimes/function/workplaceissues/co-ordinate/workgroups/negotiatesales/businessarrangements
benefits/encourages/keepup-to-date/betterplanning/sections/shareideas/teamspirit/consensus/problemsolving.
Differentsituations/problem/transacted/leadershipstyle/conferences/generalstaffmeetings/meetingstogiveinstructions
1)Discussthetwomostimportantissues
2)Therenovationofourlaboratory
3)SelectionofthedesignteamforthePWCproject
4)Twohours
5)Aftereveryonehasgiventheiropinion
1)Awrittenagendaisusedasawayoforganizingameeting.
2)Whenyouaresimplymakingsomeannouncements.Insuchcases,memosoremailscandothejobbetterthanmeetings.
3)Theyareproblemsolvingorientation,definingtheproblem,generatingsolutions(brainstorming),choosingasolutionanddoandreview.
4)Therearepeopleinthemeetingthathavenointerestinsolvingtheproblemathand.Ofcoursethisisahugeproblemandthemeetingshouldnotproceeduntileveryonehasaproblem-solvingattitude.
5)Wecanhaveatrackingsheetforconductingmeetingswhichmayconsistfourelements—announcements,problemsolvingcomponents,bondingstuffandpowerstrugglestuff.
6)Youcanreviewhowtheperformancewent,andpayattentiontoareaswhereyoumightimprove.
1)__________poolalltheparticipants’ideasandsuggestionsforacommonpurpose,whichmayfunctioninseveralwayslik