商务英语专业职业技能测试题1Word格式.docx
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A
B
C
1Pleaseinformthesupervisorifthisphotocopierrunsoutofink.
Thesupervisor
Aneedstoknowifthereisnoinlinthephotocopier.
Bshouldrepairthephotocopierifitprintsbadly.
Cwilltellyouhowtoloadthephotocopierwithink.
2Alldeliveries–pleasereporttoReceptionimmediatelyuponarrivalforauthoritytounload.
Driversshould
AspeaktoReceptionafterdeliveringgoods.
BunloadvehiclesatReception.
CcallinatReceptionbeforeunloading.
3Jane,I’dliketomeetonTuesday,butifmyplane’sdelayedI’llseeyouatFriday’smeeting.
John
AJohnhastopostponehismeetinguntilFriday.
BJohnwillbelateforhismeetingonTuesday.
CJohnhopestoseeJaneonTuesday.
4CompanystaffmustadvisePersonnelofanychangeofhomeaddress,tokeepfilesuptodate
AAllstaffmustupdatetheircompanyfilesregularly.
BStaffmustkeepPersonnelinformediftheymovehouse.
CStaffmustinformPersonnelofanycompanywhichchangesaddress.
5
InsuranceDircetphoned:
reyourcall’couldyoureturnformby28September.
APleaseringInsuranceDirectbackabouttheformbefore28September.
BSendbacktheinsuranceformthatyouphonedaboutbefore28September.
CInsuranceDirecthaveacknowledgedreceiptofyourformdated28September.
PARTTWO
Questions6-10
●Lookattheadvertisementbelow.ItshowsthetrainingcourseswhichareofferedbyacompanycalledMertonTraining.
Forquestions6-10’decidewhichcourse(A-H)isthemostsuitableforeachpersonbelowtoattend.
Foreachquestion’markthecorrectletter(A-H)onyourAnswerSheet.
Donotuseanylettermorethanonce.
MERTONTRAINING
SHORTRESIDENTIALCOURES
AAdvancedPresentationSkills
BBetterTimeManagement
CEssentialTeam-BuildingintheOffice
DUpdatingyourSellingSkills
FMakingtheMostofComputers.
GSuccessfulTelephoning
HDevelopingyourUnderstandingofAccounts
6Theofficemanagerneedstobecomemoreefficientinordertomeetdeadlinesatwork.
7Thismemberofstaffhastomakeseveralcallsadaybutisnotconfidentwhenringingstrangers.
8TheinformationTechnologyManagerwantstoimprovethespeechshehaspreparedforaconferencenextmonth.
9AnexperiencedsalesexecutiveneedstoupdatehisknowledgeoffinancebeforehestartsworkasAssistantSalesManager.
10Anewmemberoftheteamneedstolearnhowtousetheofficesoftwaremoreefficiently.
PARTTHREE
Questions11-15
Lookatthechartsbelow.Theyshowtheincomefromsalesandtheincomefromadvertisementsineightdifferentnewspapersoverathree-monthperiodin2001.
Whichchartdoeseachsentence(11-15)ontheoppositepagedescribe?
Foreachsentence,markoneletter(A-H)onyourAnswerSheet。
IncomefromadvertisementsIncomefromsales
A.
B
C
D
E
F
11Whileincomefromadvertisementsrosesteadilythroughouttheperiod,incomefromsalesincreasedinJunebutthenfelltobelowtheMaylevel.
12IncomefromadvertisementfellslightlyinJuneandbyalargeramountinJuly,whereasincomefromsalesremainedsteadyinthefinalmonth.
13AlthoughincomefromsalesovertookincomefromadvertisementsinJune,itthendroppedbackagainattheendoftheperiod.
14IncomefromsalesreachedalowpointinJunewhileincomefromadvertisementsleveledoffattheendoftheperiod.
15IncomefromadvertisementsreachedapeakinJulyandincomefromsaleswasatitslowestpointinJune.
PARTFOUR
Question16-22
●Readthispartoftheletterofapplicationbelow.
●Aresentences16-22ontheoppositepage‘Right’or‘Wrong’?
Ifthereisnotenoughinformationtoanswer’Right’or‘wrong’,choose‘Doesn’tsay’.
●Foreachsentence16-22,markoneletter<
A,BorC>
onyourAnswerSheet.
IwouldliketoapplyforthepostofPersonnelOfficerwithAngliaBank,asadvertisedintheDailyNewson19October.
IhaveaBAinFrenchfromtheUniversityofLondon.Iamfollowingapart-timecourseinPersonnelManagementattheOxfordCollegeofManagement,andIhopetopasstheDiplomainPersonnelManagementattheendofDecember
.WhenIleftuniversity,IworkedforayearinacomputercompanynearCambridge.ThenImovedbacktoLondontoworkasaFrenchteacherinalargeschool,whereIstayedfortwoyears.Duringthistime,Ididsomepart-timeworkasalanguagetrainerwithfactorymanagers,whichIverymuchenjoyed.
Threeyearsago,IjoinedCarter’sBank,whereforthepastyearIhaveworkedasAssistantPersonnelOfficer,dealingmainlywithcomplaintsfrommembersofthestaff
Havingworkedinasimilarorganizationtoyours,IfeelIamfullypreparedforthechallengesofthisjob.
Yoursfaithfully
AngelaVarley
16MsVarleyisapplyingforajobwiththeDailyNews.
ARightBWrongCDoesn’tsay
17SheobtainedaDiplomainPersonnelManagementinDecember.
18Sheworkedasacomputeroperatorafteruniversity.
19WhileMsVarleywasaschoolteacher,shealsotaughtcompanyexecutives.
20Inherpresentjob,shehasresponsibilityforinternalpersonnelproblems.
ARightBWrongCDoesn’tsay
21SheenjoysworkingatCarter’sBank.
22MsVarleythinksshewouldbesuitableforthejobbecauseofherpreviousexperience.
PARTFIVE
Questions23-28
●Readthetextbelowaboutaretailgroup.
●Foreachquestion23-28choosethecorrectanswer.
●Markoneletter(A,BorC)onyourAnswerSheet.
NOTJUSTASHOP!
Inhisyearlyreport,theChairmanofachainofoutletswritesaboutthefinancialaspectsthebusinessanddescribestheworkwhichthecompanyhasdonetobenefitpeopleintheareaswheretheirshopsarelocated.
Itcontinuestobeanimportantpartofourcompanypolicytoberesponsibleforthehealthandwelfareofpeopleintheareaswhichweserve.Inthepastyear,wehaveconcentratedespeciallyoneducationandtraining,andtraining,andhaveinvestedover£4,000,000inthisandotherareasrangingfromthecareoftheoldtothearts.
Letuslookatthesefirst.Wehave,asalways,financedhealthresearchandcareprojectshelpingnotonlytheoldbutchildrenandthedisabledtoo.Wewereespeciallypleasedthisyeartoprovidealarmsfordisabledpeoplewholivealoneandtorunprogrammeswhichhelpchildrenunderstandbettertheproblemsfacingdisabledpeople.
TheGroundworkFoundationencouragesyoungpeopleinpoorareastoimprovetheirenvironment,whiletheSchoolsPromconcertattheRoyalAlbertHallinLondonincludes20000childrennationwide.Bothoftheseweregivenfinancialhelp.
Asmentionedabove,inthelastyearwehavebeenactiveinsupportingarangeofeducationprojects.Twoofourmanagersarenowoutofthecompanyonl-yearprojects,trainingyoungpeopleforworkintheretailindustryandimprovingthequalityoftheteachingtheyreceive.Inpeopleforworkintheretailindustryandimprovingthequalityoftheteachingtheyreceive.Inaddition,wehavestartedaprogrammeof3-mothschemeswhichourmanagerialstaff,areabletobenefitfromwithouthavingtotakealongbreakfromtheirjobs.
Schoolsanduniversitieshavealsobenefited.ALondonBusinessSchoolreceived£50000todevelopatrainingprogrammeforUKschools.AmajorUniversityhasreceivedapromiseof£100,000over5yearstofundanewteachingpostininternationalretailing.Thiswillallow22morestudentstostudythissubjecteachyear.
Itisnotonlythecompanythatsupportsgoodworkforotherpeople.MembersofstaffthemselvesareencouragedtojointhecompanyGiveasYouEarnsystem,togivemoneytoothers,especiallythoseorganizationsworkingforthebenefitofthelocalarea.Insuchcasesthecompanyoftengivesitssupportbymakinganadditionalcontribution.
Welookforwardtocommittingevenmoremoneytotheseandotherprojectsinthecomingyear.
23Inthepastyear£4,000,000wasspenton
Alookingafteroldpeople.
Ballthecompanyprojects.
Ceducationandtraining.
24Thisyear’sspecialhelpforthedisabledhasconcentratedon
Aimprovingtheirsecurity.
Bprovidingthemwith
Cresearchintotheirillnesses.
25TheSchoolsPromconcertisforchildrenfrom
Apoorpartsofthecountry.
BLondononly.
Calloverthecountry.
26Anadvantagewithoneoftheeducationprojectsisthatthemanagers
Aareusuallygoodteachers.
Brarelyleavethecompany.
Ccancontinuetheircareers.
27Thecompanygavesomefinancialassistanceto
Aallowmorepeopletostudyatahighlevel.
Bpromoteretailingjobsinschools.
Ctrainstudentsinschoolsmanagement.
28Thecompany
Aonlypaysintoprojectsthatthestaffchoose.
Biskeenforstafftohelpthelocalcommunity.
Cexpectsstafftosupportonlylocalprojects.
PARTSIX
Question29-40
●Readtheadvertisementbelowaboutimprovingkeyboardskill.
●Choosethecorrectwordtofilleachgap,fromA,BorCbelow.
●Foreachquestion29-40,markoneletter<
A,BorC>
LEARNKEYSKILLSFORYOURCOMPUTER–ONYOURCOMPUTER!
Computersarenowascommonlyusedinbusinessasthetelephone.Therefore,it’simportantthatpeopleknowhowtouse(29)…………efficiently.Now,youandyourwholeorganizationareabletod