管理英语2历年真题汇总Word下载.docx
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B.Tmsorrytohearthat.
C.That'
sallright.
6.一Whydoyoulookunhappy.What*sthematter?
A.I1msatisfiedwiththegoodperformanceoftheradioI1vejustbought.
B.Tmgladtohaveboughtthisradioatsuchaprice.
C.I1mratherdisappointedwiththepoorqualityoftheradioI'
vejustbought.
7.—Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?
A.Itdoesn'
tmatter.
8.Byallmeans.
9.Ihavenoidea.
8.—A
—Itwilltakeatleasttwoweeks.
A.Howsoonwillyoufinishourannualreport?
B.Howoftenwillyoufinishourannualreport?
C.Howlonghaveyoufinishedourannualreport?
9.——Wouldyouliketogototheconcertwithus?
——C,butI'
vepromisedtohelpJimwithhisChinese.Thankyouallthesame.
A.Ihateconcerts
B.I'
llgowithyou
C.IwishIcould
10.——Iwasworriedaboutmymath,butMr.WhitegavemeanA.
A.That'
saneasycourse.
B.Congratulations!
C.Mr.Whiteisverygood.
11.一Canyoustayherelonger?
—A,butIhavetobebacktomorrow.
A.Tdloveto
B.No,thankyou
C.Kmafraidnot
12.—YourplanisperfectandIbelievethatitwillbeagreatsuccess.
A.Yeszitis.
B.Thankyouverymuch.
C.Idon'
tthinkso.
13.——Wouldyoumindansweringsomequestionsaboutyourannualrep[ort?
A.Yes,withgreatpleasure.
B.No,KmafraidIcan'
C.No,aslongasitdoesn'
ttakelong.
14.—Howdoyouthinkofthethemeofourevent?
——A
A.It*sprettygood.
B.Ifeelsosorryaboutthat.
C.Tdliketohavesometea.
15.—Hello,isthatservicecenter?
Theelevatorofourapartmentdoesn'
twork.
A.Oh,Idon'
tknowwhat*swrongwithit.
B.Sorry>
I'
llhaveitcheckedoutatonce.
C.Ok,Isee.Thankyou.
16.一DoyoumindifIrecordyourlecture?
—CGoahead.
A.Nevermind.
B.No,you'
dbetternor.
C.Notatall.
二、词汇与结构
1.Attheendoftheday,youwantallattendeesCyoureventtorememberthiskeymessagethatyou'
ve
spentalongtimereinforcing.
A.leave
B.toleave
C.leaving
2.HeisAthiscompany.
3.Hiringagoodemploymaycostmuchmoneyandtime,C_,itcanwinmuchmoreforthecompanyinfuture.
A.what'
smore
B.atlast
C.however
4.TheyhavedisagreementAtheplanofcelebratingthefoundingofthecommunity.
A.on
B.in
C./
5.Thequalityofquestionnairewill_Bhowmuchinformationweknowfromourcustomers.
A.effect
B.affect
C.take
6.ItisonlybyagreeingwiththeirviewpointandA_thatyouwillresolvethesituationandsendthecustomeraway
happy.
A.suggestingapossiblesolution
B.suggestapossiblesolution
C.suggestedapossiblesolution
7.ThenewyearisjustB.
A.incorner
B.aroundthecorner
C.outsidethecorner
8.Look!
B
A.Herearethebuscomes.
B.Herecomesthebus.
C.Thebusherecome.
9.ThemusicClikethesingingofabird.
A.hears
B.listens
C.sounds
10.AmericanyoungpeoplewouldratherAadvicefromstrangers.
A.get
B.getting
C.got
11.ThesuccessofoureventisAtothesponsor.
A.related
B.based
C.intended
12.WeA_itverymuchthatyou1vecometogiveusatimelyride.Otherwisewewouldmissthetrain.
A.appreciate
B.expect
C.promise
13.I’mwritingto_C_apositionasacomputerengineerinyourcompany.
A.thankfor
B.waitfor
C.applyfor
14.Youneedto_Athosequestionnairepapersforyourcompany.
A.handout
B.handin
C.handon
15.YoumustAtheannualcertificationofemploymentonlinewithin15days.
A.submit
B.omit
C.commit
16.HiringtherightemployeeCyouathousandtimesoverinhighemployeemorale.
A.pays...off
B.take...off
C.pays...back
17.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.ICyouitwillperformwellsoon.
A.argue
C.assure
18.QuestionnairesarenotsuitableBsomepeople.
A.in
B.for
C.with
19.WeshouldkeepinmindBthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.
A.what
B.that
C.when
20.Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysis_Atheannualreport.
A.basedon
B.basingon
C.baseon
21.UndernocircumstanceBtotellliestothepublic.
A.thecompaniesareallowed
B.arethecompaniesallowed
C.thecompanieswillallow
22.Aacompanyreallywantsisacandidatehastherightskills.
A.What...that
B.What...what
C.That...that
23.HeisAthiscompany.
A.inchargeof
B.inthechargeof
C.underthechargeof
24.Themoreinformationyoucanget,C_inyourfield.
A.themorecompetitivewillyoube
B.youwillbethemorecompetitive
C.themorecompetitiveyouwillbe
25.YoucantrythesemethodstokeepyourinterviewanxietyAcontrol.
A.under
B.on
26.Oneday,ourdreamswillBreality.
A.turnout
B.turninto
C.turnaway
27.1don*tknowA.Ijustarrivedheretwominutesago.
A.what'
sgoingon
B.howisgoingon
C.whoisgoingon
30.WritethetelephonenumberdownByouforget.
A.oncase
B.Incase
C.undercase
31.Cyoupreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.
A.Although
B.Evenif
C.As
32.WethinkthatSmithshouldbetoldabouthisCconditionassoonaspossible.
A.physic
B.physics
C.physical
33._Bthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.
A.Get
B.Getting
C.Toget
34._Aface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.
A.Comparedto
B.Comparing
C.Compare
35.OurcompanywillCthecustomers1suggestions.
A.respond
B.berespondingto
C.respondto
36.Thisinvolves_Bthehigh-levelreasoningbehindyourintentionsfortheevent.
A.identify
B.identifying
C.identified
37.People_Cfindusefulinformationfromtheannualreport.
A.hadto
B.dared
C.could
38.TheenemyhasstrengthenedtheirB_position.
A.protective
B.defensive
C.offensive
39.Morethan30people_Atheposition.
A.appliedfor
B.appliedto
C.appliedin
40.TheypromisedCthecarforus.
A.repairing
B.repaired
C.torepaired
41.一Whosetextbookisthis?
——ItBJohn'
s.Ithashisnameonit.
A.can*tbe
B.mustbe
C.mightbe
42.ThesetipsmayhelpyouavoidBbademployeesforyourcompany.
A.tohire
B.hiring
C.hire
43.Customers_Crefusetofillingthequestionnairearenotpermittedtobuytheproduct.
B.which
C.who
44.IhavecoffeeAbreakfasttime.
A.at
B.In
C.on
45.TheheatingsystemofourapartmentbrokedownsoImadeaBcalltothecommunityservicecenter.
A.discussion
B.complaint
C.praise
46.WhereareyouusedtoCvegetables?
A.buy
B.bought
C.buying
47.Hesayswhathethinksanddoeswhathewantstodo,Botherpeople'
sfeelings.
A.accordingto
B.regardlessof
C.becauseof
48.WeshouldtakethedegreeBaccountwhenwerecruitanewsecretary.
A.with
B.into
C.of
49.Let'
s_Aourplan.
A.start
B.started
C.starting
50.Ididn*tdoClastweek.
A.nothing
B.something
C.anything
51.IfIC_you,Imoreattentiontotheindependentauditors"
reportandfinancialstatementsintheannual
report.
A.was;
shallpay
B.am;
willpay
C.were;
wouldpay
52.Wefeel_Awiththeinconveniencetheservicecenterbroughtus.
A.disappointed
B.worried
C.surprised
53.Youmust_Atheannualcertificationofemploymentonlinewithin15days.
三、阅读理解
Passage1根据原文选一个正确答案
Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmeembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:
Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.
Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.
Showthatyoucare:
Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehaviour.
Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.
Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.
1.AngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatA.
A.staffmembers
B.companymanagers
C.thosewh
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