知识管理和组织学习.docx

知识管理和组织学习.docx

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知识管理和组织学习

InConclusion:

•Anorganizationmustdetermineitsknowledgemanagementstrategies,processesandmetrics•Itmustreviewitsstrategies.,processesandmetricsperiodically•Technologyevolvesrapidly.Thereforethestrategies,processesandmetricsshouldnotdependontechnology•Selectappropriatetechnologiesandevaluatethemfromtimetotime

Wheredidknowledgemanagementcomefrom•Isitareplacementforbusinessprocessreengineering?

Isitduetoglobalization?

•Intellectualantecedents–Economics,Sociology,Philosophyandpsychology–Rigorineconomics,observationalrichnessofsociologyandtheunderstandingofphilosophyandpsychologygiveknowledgemanagementitsintellectualscope•Practices–Informationmanagement–Humanfactors/humancapitolmovement

Transformingknowledge•TacittoTacit–E-meetings,Synchronouscollaboration（chat•ExplicittoTacit–Visualization,Browsablevideo/audioofrepresentations•TacittoExplicit–Answeringquestions,Annotations•ExplicittoExplicit–Textsearch,Documentcategorization

DataMiningforKnowledgeManagement•DataMiningisakeytechnologyforknowledgemanagement•Minethedatatodeterminethecompetitorstrategytoimprovebusiness;alsotoenhanceone’sownstrategy•Targetedmarketingtocustomerstoimprovesales•Determinestrategiesforemployeeretentionandbenefits•Insummarydataminingiskeytobetterbusinessintelligenceandbusinessintelligenceiskeytoeffectiveknowledgemanagement