知识管理和组织学习.docx

1、知识管理和组织学习 In Conclusion: An organization must determine its knowledge management strategies, processes and metrics It must review its strategies., processes and metrics periodically Technology evolves rapidly. Therefore the strategies, processes and metrics should not depend on technology Select app

2、ropriate technologies and evaluate them from time to time Where did knowledge management come from Is it a replacement for business process reengineering? Is it due to globalization? Intellectual antecedents Economics, Sociology, Philosophy and psychology Rigor in economics, observational richness o

3、f sociology and the understanding of philosophy and psychology give knowledge management its intellectual scope Practices Information management Human factors/human capitol movement Transforming knowledge Tacit to Tacit E-meetings, Synchronous collaboration (chat Explicit to Tacit Visualization, Bro

4、wsable video/audio of representations Tacit to Explicit Answering questions, Annotations Explicit to Explicit Text search, Document categorization Data Mining for Knowledge Management Data Mining is a key technology for knowledge management Mine the data to determine the competitor strategy to improve business; also to enhance ones own strategy Targeted marketing to customers to improve sales Determine strategies for employee retention and benefits In summary data mining is key to better business intelligence and business intelligence is key to effective knowledge management