国际著名酒店娱乐部程序英文05 ACTIVITIES7493Word格式.docx

国际著名酒店娱乐部程序英文05 ACTIVITIES7493Word格式.docx

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TOURDESKATTENDANT

HEAD:

G.M.APPROVAL:

DATE:

TASK:

PEPAIRE

STANDARD:

PROCEDURE:

SAFETYSUPERVISIONANDPROCEDURES.

BOTHEMPLOYEESWILLBERESPONSIBLEFORENSURINGTHATSAFETYPROCEDURESARECARRIEDOUT,ANDTHESUPERVISIONOFALLSAFETYASPECTS.

TheActivitiesDepartmentisresponsibleforthesafetyofalltheactivitiesitoffers.Boththeequipmentsupervisorandtheassistantmustbefullyawareofallsafetyproceduresandmustsupervisetheirimplementation.

Specificrulestobeadheredtoare:

ONTHEBEACH

1.Lifejacketsshouldbeofferedtoanyguestwhogoesoutonthewater.

2.Thechaseboatshouldalwaysbeavailableatshortnotice.Itmustbeequippedwithpaddlesandlifejackets.

3.Noboatsshouldgooutinweathernotsuitedtotheboatortheguest.

4.TheBeachAttendantondutymustkeepawatchonallboatsthatareout.Intheeventthathe/shehastogooutinthechaseboat,theBeachBureattendantshouldbeinformed.

5.Acarefulwatchmustbemadewhenchildrenareonthebeachorusingequipment.

6.Allbeachswimmersmustbewatchedcarefully–intheeventofwavesoranundercurrent,guestsmustbewarnedofthedangers.

7.Allequipmentinusemustbesafetycheckedregularly

8.Beforeorganizinganyeventoractivitynearoronthewater,allsafetyconsiderationsshouldbemade.Norisksaretobetaken.Ifthereisanydoubtastothesafetyofanevent,itwillnotbecarriedout.Preparationisvital.

BYTHEPOOL

9.Thebeachtowelattendantisresponsibleforthesafetyofallguestsinornearthepool.He/sheshouldkeepaneyeonallswimmersandbepreparedtoassistinanyfirstaidorrescue.

10.--Arescuepoleshouldbeeasilyaccessible.

11.--Chairsshouldbesetbackfromthepooltoavoidanytripping.

12.--Aspecialwatchshouldbecarriedoutwhenchildrenare-inthepool.

13.--Duringallactivities,whetherlandorwaterbased,safetyproceduresmustbecarriedout.

14.--Whenpreparinganactivity,beawareofanypotentiallydangeroussituationswhichmayoccurandwhichcould,withproperplanning,beavoided.

15.--Withfitness,aerobicsandjoggingeventsbesurethatallguestsarefitenoughtopartakeandthatnonehaveseriousillnessesordisabilitieswhichcouldputthematrisk.Alsoensureregularpulsechecksaremadeduringtheactivity.

16.--Inany‘contact’activities,attempttoreducethe

--contactinyourintroductorytalk.Ensurethatno

--unnecessarycontactispossible

17.Inswimmingactivities,besuretomonitoreveryoneinthepool.Introducerestbreakswherenecessary.

Ingeneral,safetymustbetheprimeconsiderationwhenplanningallevents.

Beforeplanning,askyourselves:

18.Istheequipmenttobeusedsafe?

19.HaveIcateredforallpossibilities?

20.Isfirstaidequipmentandsafetyequipmentnearby?

21.DoIknowwhattodointheeventofanemergency?

22.HaveIcateredforallages,particularlychildren?

23.Areanyrisksinvolved?

Ifsohavetheybeenminimized?

Makesureallquestionscanbeansweredcorrectlybeforeholdinganyactivity.

OtherrulesmaybeaddedinthesafetyandfirstaidlecturepreparedbythePersonnelDepartment.Thosementionedaretobetreatedasstrictguidelines.

TOURDESKOPIENTATION.

BOTHSTAFFWILLHAVEKNOWLEDGEOFTHEWORKINGSOFTHETOUEDESK.

TheTourDeskOrientationwillfollowcertainsteps:

1.Introduction

2.GoalsoftheTourDesk

3.Thestructureofcommand–re–outlined

4.Thefunctionsofthetourdesk–anddaytodayresponsibilities

5.HowtheTourDeskrelatestootherdepartments

6.TherulesandregulationsoftheTourDesk,andtheStandardsrequired

7.Thenamesandnumbersofallthepeopletheattendantwillhavetodealwithconfirmationproceduresmeetandgreetetc.

8.Summaryandtestofallinformation,tasks,andprocedures.

Thisprocedurewillbecarriedoutintwoways–inatheorylectureandinapracticalwayattheTourDesk,involvingoperationalproceduresandroleplay.

G.R.O.TRAININGALLASPECTSOFTHETOURDESKANDPROCEDURES

（Knowledgeclasseswillfollowtheformatof:

24.Introduction

25.Lecture

26.Test

27.Summary）

（Skillsclasseswillfollowtheformatof:

28.Introduction

29.Demonstration

30.Practice

31.Critique

32.Test/Summary）

KEY:

T/M;

TrainingMethod

HRS;

Hours

U/S;

Unsatisfactory

COMP;

Competent

EX’LENT;

Excellent

ACTIVITIES

JOBCATEGORYWINNER

AEROBICINSTRUCTOR

TASKS

HOTELORIENTATION

DEPARTMENTORIENTATION

DNOWLEDGEOFTYPESOFAEROBICSOFFERED

TAKINGCHILKREN’SAEROBICACTIVITY

TEACHINGAEROBICS

TEACHINGNON–IMPACTAEROBICS

TEACHINGSIRETCHINGCLASSES

INSTRUCTINGSWIMNASTICSAEROBICS

FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMME

AEROBICINSTRUCTIOR

HOTELORIENTATION.

AEROBICINSIRUCTOR

DEPARIMENTORIENTATION.

ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPATRTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.

1.Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.

2.Explanationofthetrainingscheduleforeachemployee,andshatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.

3.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.

4.Explainingofthefunctionsofthedepartment,ie.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.JOBdescriptionswillbegivenoutandexplainedthoroughly.

5.Howthedepartmentrelatestootherdepartments-particularlyFoodandBeverage,FrontDesk,Sales.

6.ThepersonnelfunctionsoftheActivitiesDepartment:

-

a）Whohiresemployees.

b）Whoorientsemployees.

c）Whoconductsongoingtraining.

d）Complaintproceduresandstyleofmanagement.

e）Whenandbywhommeetingsareheldwithinthedepartment.

f）Disciplinaryaction/probationaryperiod.

1.Rulesandregulationofthedepartment.HandoutgivenandtheimportanceofabidingbythemwillbestressedAppearancestandards.

2.Allstaffwillbegivenatourofthepropertywithparticularnotebeingtakenof–ballroom,MalololoungeportsO’Call,poolarea,Makearea,gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.

3.RelationshipwithFishFijilimitedandotherconcessions.

AEROBICINSTRUCTOR

G.M.APPROVAL:

KNOWLEDGEOFTYPESOFAEROBICSOFFERED

TAKINGCHILDREN’SAEROBICACTIVITY

.THEINSTRUCTORMUSTKNOWTHEDIFFERENCEBETWEENTEACHINGADULT’SANDCHILDREN’SAEROBICS,ANDBEABLETOCATERFORBOTHEFFICIENTLY

Theinstructorshouldbefamiliarwiththetechniquesforteachingchildrenfromthe‘teachingchildren’lecture.Thosetechniquesmustbemasteredandtheskillsbroughtintotheteachingofaerobics.

1.Thelessonformatwillbethesameastheadults

2.Thelengthofthelessonwillbeabout45minutes

3.Moreencouragementshouldbegiven

4.Thelessonshouldbemoreactivewiththeemphasisonfunandenjoyment

5.Gamesandfunactivitiesshouldaccompanytheaerobics

6.ThetennisaerobicsisonethemewhichisdoneusingaU.S.T.A.tape.Otherthemescanbedoneusingclothing,tapesorotherpropstopromoteenjoymentOftenchildrencanbeaskedtoinstruct.

Children’saerobicsandtennisaerobicscanbeanassettoahotel.Ifenjoyabletheirparentsmayreturn,andifsuccessfulthechildrenmaytryotherhotelactivities.

ACTIVITIESDIRECTORG.M.APPROVALDATE:

TEACHINGAEROBICS

THETEACHERMUSTHAVEAKNOWLEDGEOFALLFORMASOFAEROBICSANSMUSTKNOWHOWTOVARYTHEM

Theskillrequiredintheteachingofaerobicsisvariedandcomplex.Theinstructormustknowalltypesofaerobics,thedifferentlevelsofability,howtocaterforthem,andhowtosustaininterest.Theskillslearnedinthe‘teachingadults’lessonmustberememberedandcarriedout.

TheAerobicsweofferareforintermediateorbeginnerlevels.Foreither,thefollowingshouldbecarriedout.

2.Warmup

3.Aerobicactivity

4.Cooldown

5.Conclusion

Also:

6.Duringeachstage,pul