供应链管理 第三版 Unit4 习题与答案Word下载.docx

供应链管理 第三版 Unit4 习题与答案Word下载.docx

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5.Acustomeralwayswantsthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.

6.Acustomerdoesnotnecessarilywantthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.

Easy

7.Outboundtransportationcostsperunittendtobelowerthaninboundcosts,becauseinboundlotsizesaretypicallylarger.

8.Outboundtransportationcostsperunittendtobehigherthaninboundcosts,becauseinboundlotsizesaretypicallylarger.

9.Transportationcostsarehighwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerislargeandpackagecarriersareusedtoshippingtheproduct.

10.Transportationcostsarelowwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerissmall.

11.Themainadvantageofin-transitmergeoverdrop-shippingisthesomewhatlowertransportationcostandimprovedcustomerexperience.

True

12.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowerthedeliverycostandprovideafasterresponsethanothernetworks.

13.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowertheinventoryandfacilitycosts.

14.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreaseddeliverycost.

15.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreasedinventoryandfacilitycosts.

16.Adistributionnetworkdesignerneedstoconsiderproductcharacteristicsaswellasnetworkrequirementswhendecidingontheappropriatedeliverynetwork.

Hard

17.Onlynichecompanieswillendupusingasingledistributionnetwork.

18.Mostcompaniesarebestservedbyasingledistributionnetwork.

19.Distributorsaddvaluetoasupplychainbetweenasupplystageandacustomerstageiftherearemanysmallplayersatthecustomerstage,eachrequiringasmallamountoftheproductatatime.

MultipleChoice

1.Thestepstakentomoveandstoreaproductfromthesupplierstagetoacustomerstageinthesupplychainisreferredtoas

a.transportation.

b.retailing.

c.wholesaling.

d.distribution.

e.manufacturing.

d

2.Distributionisakeydriveroftheoverallprofitabilityofafirmbecause

a.theadditionofdistributorsonlyaddscosttothesupplychain.

b.itdirectlyimpactsboththesupplychaincostandthecustomerexperience.

c.itslowsdowntheresponsivenessofthesupplychain.

d.itcannotbedevelopedasapartofsupplychainstrategy.

e.Distributionisnotakeydriverofprofitability.

b

3.Thechoiceofthedistributionnetworkcanbeusedtoachievesupplychainobjectivessuchas

a.lowcost.

b.highresponsiveness.

c.highcost.

d.highresponsibility.

e.aandbonly

e

4.Companiesinthesameindustryoftenselectverydifferentdistributionnetworksbecause

a.somecompaniesarepoorlyrun.

b.differentcompaniestrytoavoidusingthesameapproach.

c.differentcompanieshavedifferentobjectivesfortheirsupplychain.

d.alloftheabove

e.noneoftheabove

c

5.Apoor/inappropriatedistributionnetworkcan

a.leadtohighprofitability.

b.hurtthelevelofservicecustomersreceivewhileincreasingcost.

c.haveasignificantnegativeimpactontheprofitabilityofafirm.

d.alloftheabove

e.bandconly

6.Whichofthefollowingwouldnotbetheresultofapoor/inappropriatedistributionnetwork?

a.Highprofitability

b.Lowlevelofcustomerservice

c.Highcost

d.Poorprofitability

e.Noneoftheabovearetrue.

a

7.Onwhichdimensionsshouldtheperformanceofadistributionnetworkbeevaluatedatthehighestlevel?

a.Profitabilityofindividualsupplychaincomponents

b.Efficiencyofoverallsupplychainnetwork

c.Customerneedsthataremet

d.Costofmeetingcustomerneeds

e.canddonly

8.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?

a.Responsetime

b.Productvariety

c.Productavailability

d.Customerexperience

e.alloftheabove

9.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?

a.Returnability

b.Ordervisibility

c.Customerexperience

d.Productavailability

e.alloftheabove

10.Whichofthefollowingisnotameasureofcustomerservicethatisinfluencedbythestructureofthedistributionnetwork?

b.Customerexperience

c.Customermaturity

e.Alloftheabovearemeasuresofcustomerservice.

11.Thetimebetweenwhenacustomerplacesanorderandreceivesdeliveryis

a.responsetime.

b.productvariety.

c.productavailability.

d.customerexperience.

e.ordervisibility.

12.Thenumberofdifferentproducts/configurationsthatacustomerdesiresfromthedistributionnetworkis

13.Theprobabilityofhavingaproductinstockwhenacustomerorderarrivesis

14.Theeasewithwhichthecustomercanplaceandreceivetheirorderaswellasotheraspectsofvaluethatthesalesstaffprovidesis

a.customerexperience.

b.ordervisibility.

d.responsetime.

e.returnability.

15.Theabilityofthecustomertotracktheirorderfromplacementtodeliveryis

a.customerexperience.

16.Theeasewithwhichacustomercanreturnunsatisfactorymerchandiseandtheabilityofthenetworktohandlesuchreturnsis

17.Thecostsincurredinbringingmaterialintoafacilityare

a.sourcingtransportationcosts.

b.outboundtransportationcosts.

c.crossboundtransportationcosts.

d.inboundtransportationcosts.

18.Thecostsincurredinsendingmaterialoutofafacilityare

19.Outboundtransportationcostsperunittendtobe

a.aboutthesameasinboundcosts.

b.higherthaninboundcosts.

c.lowerthaninboundcosts.

d.neitherhigherorlowerthaninboundcosts.

20.Asthenumberoffacilitiesinasupplychainincreases

a.theinventoryandresultinginventorycostsalsoincrease.

b.theinventoryandresultinginventorycostsdecrease.

c.theinventoryincreasesandresultinginventorycostsdecrease.

d.theinventorydecreasesandresultinginventorycostsincrease.

e.theinventoryandresultinginventorycostsremainthesame.

21.Astheresponsetimedesiredbythecustomerdecreases,therequirednumberoffacilitiesinthedistributionnetwork

a.decreases.

b.remainsthesame.

c.increases.

d.increasesandthendecreases.

22.Asthenumberoffacilitiesinasupplychainincreases,totaltransportationcost

d.increasestoapointandthendecreases.

e.decreasestoapointandthenincreases.

23.Asthenumberoffacilitiesinasupplychainincreases,totalfacilitycosts

a.decrease.

b.remainthesame.

c.increase.

d.increasetoapointandthendecrease.

e.decreasetoapointandthenincrease.

24.Totallogisticscostsforasupplychainnetworkareasumof

a.inventoryandfacilitycosts.

b.inventor