供应链管理 第三版 Unit4 习题与答案Word下载.docx
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5.Acustomeralwayswantsthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.
6.Acustomerdoesnotnecessarilywantthehighestlevelofperformancealongalldimensionsofcustomerservice,includingresponsetime,productvariety,productavailability,customerexperience,ordervisibility,andreturnability.
Easy
7.Outboundtransportationcostsperunittendtobelowerthaninboundcosts,becauseinboundlotsizesaretypicallylarger.
8.Outboundtransportationcostsperunittendtobehigherthaninboundcosts,becauseinboundlotsizesaretypicallylarger.
9.Transportationcostsarehighwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerislargeandpackagecarriersareusedtoshippingtheproduct.
10.Transportationcostsarelowwithdrop-shippingbecausetheaverageoutbounddistancetotheendconsumerissmall.
11.Themainadvantageofin-transitmergeoverdrop-shippingisthesomewhatlowertransportationcostandimprovedcustomerexperience.
True
12.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowerthedeliverycostandprovideafasterresponsethanothernetworks.
13.Themainadvantageofadistributionnetworkwithlocalstorageisthatitcanlowertheinventoryandfacilitycosts.
14.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreaseddeliverycost.
15.Themajordisadvantageofadistributionnetworkwithlocalstorageistheincreasedinventoryandfacilitycosts.
16.Adistributionnetworkdesignerneedstoconsiderproductcharacteristicsaswellasnetworkrequirementswhendecidingontheappropriatedeliverynetwork.
Hard
17.Onlynichecompanieswillendupusingasingledistributionnetwork.
18.Mostcompaniesarebestservedbyasingledistributionnetwork.
19.Distributorsaddvaluetoasupplychainbetweenasupplystageandacustomerstageiftherearemanysmallplayersatthecustomerstage,eachrequiringasmallamountoftheproductatatime.
MultipleChoice
1.Thestepstakentomoveandstoreaproductfromthesupplierstagetoacustomerstageinthesupplychainisreferredtoas
a.transportation.
b.retailing.
c.wholesaling.
d.distribution.
e.manufacturing.
d
2.Distributionisakeydriveroftheoverallprofitabilityofafirmbecause
a.theadditionofdistributorsonlyaddscosttothesupplychain.
b.itdirectlyimpactsboththesupplychaincostandthecustomerexperience.
c.itslowsdowntheresponsivenessofthesupplychain.
d.itcannotbedevelopedasapartofsupplychainstrategy.
e.Distributionisnotakeydriverofprofitability.
b
3.Thechoiceofthedistributionnetworkcanbeusedtoachievesupplychainobjectivessuchas
a.lowcost.
b.highresponsiveness.
c.highcost.
d.highresponsibility.
e.aandbonly
e
4.Companiesinthesameindustryoftenselectverydifferentdistributionnetworksbecause
a.somecompaniesarepoorlyrun.
b.differentcompaniestrytoavoidusingthesameapproach.
c.differentcompanieshavedifferentobjectivesfortheirsupplychain.
d.alloftheabove
e.noneoftheabove
c
5.Apoor/inappropriatedistributionnetworkcan
a.leadtohighprofitability.
b.hurtthelevelofservicecustomersreceivewhileincreasingcost.
c.haveasignificantnegativeimpactontheprofitabilityofafirm.
d.alloftheabove
e.bandconly
6.Whichofthefollowingwouldnotbetheresultofapoor/inappropriatedistributionnetwork?
a.Highprofitability
b.Lowlevelofcustomerservice
c.Highcost
d.Poorprofitability
e.Noneoftheabovearetrue.
a
7.Onwhichdimensionsshouldtheperformanceofadistributionnetworkbeevaluatedatthehighestlevel?
a.Profitabilityofindividualsupplychaincomponents
b.Efficiencyofoverallsupplychainnetwork
c.Customerneedsthataremet
d.Costofmeetingcustomerneeds
e.canddonly
8.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?
a.Responsetime
b.Productvariety
c.Productavailability
d.Customerexperience
e.alloftheabove
9.Whichofthefollowingaremeasuresofcustomerservicethatareinfluencedbythestructureofthedistributionnetwork?
a.Returnability
b.Ordervisibility
c.Customerexperience
d.Productavailability
e.alloftheabove
10.Whichofthefollowingisnotameasureofcustomerservicethatisinfluencedbythestructureofthedistributionnetwork?
b.Customerexperience
c.Customermaturity
e.Alloftheabovearemeasuresofcustomerservice.
11.Thetimebetweenwhenacustomerplacesanorderandreceivesdeliveryis
a.responsetime.
b.productvariety.
c.productavailability.
d.customerexperience.
e.ordervisibility.
12.Thenumberofdifferentproducts/configurationsthatacustomerdesiresfromthedistributionnetworkis
13.Theprobabilityofhavingaproductinstockwhenacustomerorderarrivesis
14.Theeasewithwhichthecustomercanplaceandreceivetheirorderaswellasotheraspectsofvaluethatthesalesstaffprovidesis
a.customerexperience.
b.ordervisibility.
d.responsetime.
e.returnability.
15.Theabilityofthecustomertotracktheirorderfromplacementtodeliveryis
a.customerexperience.
16.Theeasewithwhichacustomercanreturnunsatisfactorymerchandiseandtheabilityofthenetworktohandlesuchreturnsis
17.Thecostsincurredinbringingmaterialintoafacilityare
a.sourcingtransportationcosts.
b.outboundtransportationcosts.
c.crossboundtransportationcosts.
d.inboundtransportationcosts.
18.Thecostsincurredinsendingmaterialoutofafacilityare
19.Outboundtransportationcostsperunittendtobe
a.aboutthesameasinboundcosts.
b.higherthaninboundcosts.
c.lowerthaninboundcosts.
d.neitherhigherorlowerthaninboundcosts.
20.Asthenumberoffacilitiesinasupplychainincreases
a.theinventoryandresultinginventorycostsalsoincrease.
b.theinventoryandresultinginventorycostsdecrease.
c.theinventoryincreasesandresultinginventorycostsdecrease.
d.theinventorydecreasesandresultinginventorycostsincrease.
e.theinventoryandresultinginventorycostsremainthesame.
21.Astheresponsetimedesiredbythecustomerdecreases,therequirednumberoffacilitiesinthedistributionnetwork
a.decreases.
b.remainsthesame.
c.increases.
d.increasesandthendecreases.
22.Asthenumberoffacilitiesinasupplychainincreases,totaltransportationcost
d.increasestoapointandthendecreases.
e.decreasestoapointandthenincreases.
23.Asthenumberoffacilitiesinasupplychainincreases,totalfacilitycosts
a.decrease.
b.remainthesame.
c.increase.
d.increasetoapointandthendecrease.
e.decreasetoapointandthenincrease.
24.Totallogisticscostsforasupplychainnetworkareasumof
a.inventoryandfacilitycosts.
b.inventor