供应链管理 第三版 Unit4 习题与答案Word下载.docx

1、 5. A customer always wants the highest level of performance along all dimensions of customer service, including response time, product variety, product availability, customer experience, order visibility, and returnability.6. A customer does not necessarily want the highest level of performance alo

2、ng all dimensions of customer service, including response time, product variety, product availability, customer experience, order visibility, and returnability. Easy7. Outbound transportation costs per unit tend to be lower than inbound costs, because inbound lot sizes are typically larger.8. Outbou

3、nd transportation costs per unit tend to be higher than inbound costs, because inbound lot sizes are typically larger.9. Transportation costs are high with drop-shipping because the average outbound distance to the end consumer is large and package carriers are used to shipping the product.10. Trans

4、portation costs are low with drop-shipping because the average outbound distance to the end consumer is small.11. The main advantage of in-transit merge over drop-shipping is the somewhat lower transportation cost and improved customer experience. True 12. The main advantage of a distribution networ

5、k with local storage is that it can lower the delivery cost and provide a faster response than other networks.13. The main advantage of a distribution network with local storage is that it can lower the inventory and facility costs.14. The major disadvantage of a distribution network with local stor

6、age is the increased delivery cost.15. The major disadvantage of a distribution network with local storage is the increased inventory and facility costs.16. A distribution network designer needs to consider product characteristics as well as network requirements when deciding on the appropriate deli

7、very network. Hard17. Only niche companies will end up using a single distribution network.18. Most companies are best served by a single distribution network.19. Distributors add value to a supply chain between a supply stage and a customer stage if there are many small players at the customer stag

8、e, each requiring a small amount of the product at a time.Multiple Choice1. The steps taken to move and store a product from the supplier stage to a customer stage in the supply chain is referred to asa. transportation.b. retailing.c. wholesaling.d. distribution.e. manufacturing. d2. Distribution is

9、 a key driver of the overall profitability of a firm becausea. the addition of distributors only adds cost to the supply chain.b. it directly impacts both the supply chain cost and the customer experience.c. it slows down the responsiveness of the supply chain.d. it cannot be developed as a part of

10、supply chain strategy.e. Distribution is not a key driver of profitability. b3. The choice of the distribution network can be used to achieve supply chain objectives such asa. low cost.b. high responsiveness.c. high cost.d. high responsibility.e. a and b only e4. Companies in the same industry often

11、 select very different distribution networks because a. some companies are poorly run.b. different companies try to avoid using the same approach.c. different companies have different objectives for their supply chain.d. all of the abovee. none of the above c5. A poor/inappropriate distribution netw

12、ork can a. lead to high profitability.b. hurt the level of service customers receive while increasing cost.c. have a significant negative impact on the profitability of a firm.d. all of the above e. b and c only6. Which of the following would not be the result of a poor/inappropriate distribution ne

13、twork?a. High profitabilityb. Low level of customer servicec. High costd. Poor profitabilitye. None of the above are true. a7. On which dimensions should the performance of a distribution network be evaluated at the highest level?a. Profitability of individual supply chain componentsb. Efficiency of

14、 overall supply chain networkc. Customer needs that are metd. Cost of meeting customer needse. c and d only8. Which of the following are measures of customer service that are influenced by the structure of the distribution network?a. Response timeb. Product varietyc. Product availabilityd. Customer

15、experiencee. all of the above9. Which of the following are measures of customer service that are influenced by the structure of the distribution network?a. Returnabilityb. Order visibilityc. Customer experienced. Product availabilitye. all of the above 10. Which of the following is not a measure of

16、customer service that is influenced by the structure of the distribution network?b. Customer experiencec. Customer maturitye. All of the above are measures of customer service.11. The time between when a customer places an order and receives delivery isa. response time.b. product variety.c. product

17、availability.d. customer experience.e. order visibility.12. The number of different products/configurations that a customer desires from the distribution network is13. The probability of having a product in stock when a customer order arrives is14. The ease with which the customer can place and rece

18、ive their order as well as other aspects of value that the sales staff provides isa. customer experience. b. order visibility.d. response time.e. returnability.15. The ability of the customer to track their order from placement to delivery isa. customer experience.16. The ease with which a customer

19、can return unsatisfactory merchandise and the ability of the network to handle such returns is17. The costs incurred in bringing material into a facility area. sourcing transportation costs.b. outbound transportation costs.c. crossbound transportation costs.d. inbound transportation costs.18. The co

20、sts incurred in sending material out of a facility are19. Outbound transportation costs per unit tend to bea. about the same as inbound costs.b. higher than inbound costs.c. lower than inbound costs.d. neither higher or lower than inbound costs.20. As the number of facilities in a supply chain incre

21、asesa. the inventory and resulting inventory costs also increase.b. the inventory and resulting inventory costs decrease.c. the inventory increases and resulting inventory costs decrease.d. the inventory decreases and resulting inventory costs increase.e. the inventory and resulting inventory costs

22、remain the same.21. As the response time desired by the customer decreases, the required number of facilities in the distribution networka. decreases. b. remains the same.c. increases.d. increases and then decreases.22. As the number of facilities in a supply chain increases, total transportation co

23、std. increases to a point and then decreases.e. decreases to a point and then increases. 23. As the number of facilities in a supply chain increases, total facility costsa. decrease. b. remain the same.c. increase.d. increase to a point and then decrease.e. decrease to a point and then increase.24. Total logistics costs for a supply chain network are a sum of a. inventory and facility costs.b. inventor