日本汽车服务专业信息1概要Word文件下载.docx

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日本汽车服务专业信息1概要Word文件下载.docx

BackgroundandObjectivesofResearch

Thisresearchispartofafive-nationjointstudycalled“Globalisationand

EmploymentRelationsinAutoandBanking(GERAB)”thatwasconductedatthe

initiativeofRussellLansbury,professorattheUniversityofSydney,Australia.

ResearchersfromJapan,Australia,theUnitedStates,GermanyandSouthKorea

participatedintheinternationalcomparisonstudymadebetweenFiscal2003and2005.

InJapan,welookedintotheautomotiveindustry,focusingonitsthreesectors--

production,developmentandproductiontechnology.ResearchtargetsareCompaniesJ1

andJ2whicharetheautomakersrepresentingJapan.

OutlineofResearch

2

Inthefirstyear(fiscal2003),weconductedinterviewsfromheadofficesoflabor

unions.Mainlyoncompanyprofilesandchangesinpersonnelmanagementand

labor-managementrelations,weconductedatotalofsixinterviews--threeinterviews

ateachcompany.

Infiscal2004,weconductedasupplementaryinterviewattheheadofficeofeach

laborunionbeforeatotalof11interviewsatthetwoautomakers'

laborunionbranches

forproduction,developmentandproductiontechnologysectorstograsproles,functions,

managementandlabor-managementrelationsateachsector.

Infiscal2005,weimplementedafollow-upsurveythroughatotalofnineinterviews--

twoateachsectorofCompanyJ1andoneateachsectorofCompanyJ2.

OutlineofReport

Thefollowingsummarizessurveyfindingsinthedescriptionof1.WageManagement

(Chapter2),2.DevelopmentandProductionTechnologySectors(Chapters3and4)and

3.ProductionSector(Chapter5).

1.WageandPersonnelManagementSystemReforms

Overthepastdecade,Japan'

swageandpersonnelmanagementsystemshavegone

throughastormof"

performance-related"

reforms.Howhaveoldsystemschanged

throughthereforms?

Wespecifychangesinthesesystems'

cores--①employeegrades,

②wages(basicwages)and③evaluation--throughthelatestreforms.

(1)EmployeeGrades

A.SimplificationthroughReductioninNumberofGrades

CompanyJ1revised"

jobranks"

into"

rolegrades"

andsimplifiedthegradesystemby

reducingthenumberofemployeegradestoathree-to-fiverangefromaseven-to-eight

range.Inasimilarsimplification,CompanyJ2cutthenumberofemployeegradestosix

fromaneffective10.

B.EmergingConceptof"

Role"

Thestandardforgradationofemployeesshiftedto"

roles"

from"

jobperformances."

C.PriorityGiventoTrainingofEmployeesatMiddleorLowerLevels

CompanyJ2hasspecificallypositionedthreeemployeegradesformiddleandlower

levelsasthe"

developmentstage"

inwhich"

priorityisgiventocapacitybuilding."

CompanyJ1,thoughfallingshortofmakingtrainingassystematicasCompanyJ2,

3

hasnochoicebuttoemphasizeacquisitionof"

knowledgeandskills"

in"

competency

evaluation"

forlower"

rolegrades."

(2)BasicWages

Thesimplifiedwagesystemdeterminesaframeworkwageaboveacertainlevelfor

eachrolegradeandsetsawagerangeincludingaceiling.Withinthewagerange,a

zone-by-zonewagehikesystemisadoptedtoallowperformanceevaluationratingsto

haveagreaterimpactonwagesthanthelengthofstayinazone.

(3)Evaluation

Inresponsetotheabovechangesinemployeegradeandwagesystems,evaluation

systemshavechangedasdescribedbelow:

-Settingtheevaluationsystembasedon"

roles."

-Oneevaluationpillaris"

performanceevaluation"

tocheckwhetheremployees'

performancesmeettheir"

(The"

atCompanyJ1and

the"

roleperformanceevaluation"

forthe"

atCompanyJ2)

-Anotherevaluationpillaris"

competencyevaluation"

toutilizeperformancesto

checkwhetheremployeesfilltheir"

at

CompanyJ1andthe"

role-performingactionevaluation"

development

stage"

2.Operations,ManagementandLabor-ManagementRelationsatDevelopmentand

ProductionTechnologySectors

Recentglobalizationhasledtoaracetospeedupandqualitativelyimprovethe

processesfromdevelopmentanddesigningtoproductiontechnologyandproduction.

Majorfindingsregardingthedevelopmentandproductiontechnologysectorsare

summarizedbelow:

(1)DevelopmentSector

A.Operations

Thedevelopmentsector'

soperationscoverfromconceptualdevelopmenttostepsjust

beforefactorytestproductionatCompanyJ2andtofactorytestproductionatCompany

J1.

B.Organization

Thesectorisverticallydividedbyautomotivefunctionorpartinto"

permanent"

4

sectionsconsistingofsubsections.Sectionsincludethosefor"

enginedevelopment,"

"

autobodydevelopment,"

"

transmissiondevelopment"

and"

electricalcomponent

development."

Inaddition,horizontal"

projectteams"

existforspecificvehiclesfor

development.Eachpermanentsectionincludesadepartmentdirector,sectionchiefs,

leadersandemployeesinchargeofspecificduties.Ateachhorizontal"

projectteam,"

function-by-functionleaders"

(oremployeesinchargeofspecificduties)aresupervised

bya"

projectleader."

The"

projectleader"

controlsfunction-by-functionprogressand

totalcosts.Dutiesforthesectormanagerofeachpermanentsectionincludethe

following:

①The"

projectleader,"

whiletakingtheinitiativeinselectionof"

projectteam"

members,mustconsultwiththe"

sectormanager"

ontheselection.Iftheyare

dividedovertheselection,the"

mayprevailagainstthe"

project

leader."

②The"

isresponsibleformanagingprogressoftheoverallproject.But

isauthorizedtoflexiblydistributehumanresourcesfor

progressmanagement.

③The"

alsomakesdesignplansforongoingprojectsandmanages

theirprogress.

④The"

isinvolvedincostcontrol.

⑤The"

isalsoresponsiblefordevelopingdesignengineers.

C.Jobs,AttributesandCareersofDevelopmentEngineers

The"

scope"

depth"

ofdevelopmentengineers'

careersareobservedasfollows.

Thescopeisstrictlylimited.Anautobodyengineermaynothandleanythingotherthan

theautobody.Onlyafewautobodyengineersmayberesponsiblefortheeverypartsof

autobody.Asforthe"

depth,"

anengineermaybeassignedtodesigningspecificparts

aftersomethreeyears'

service.Withinfourtofiveyears'

service,anengineermay

experience"

specifications,"

costs"

planning”whichrequireexperiencemost.An

engineermaybeinvolvedinprojectsforvarioustypesofvehiclesbeforebecoming"

a

function-by-functionleader"

aftersome10years'

service.

D.GeneralManagement

permanentsections"

shareresponsibilitiesasfollows:

areresponsibleformediumtolong-termschedules,supportedby

dailymanagementbythe"

permanentsections."

aremoreresponsibleforqualitycontrolbeyond

5

boundariesbetweenvehicletypes.

③Costcontrolorplanningisexplainedbelow.

E.CostPlanning

Costplanningrepresentsdevelopment-phaseoperationstoachievetargetcostsfor

commercialproductionofvehiclesfordevelopment.

Inaremarkablechangeoverrecentyears,costprojectionshavebeengivengreater

priorityatanearlierstage.Beforespecificvehicledevelopmentprojectsareapproved,

eachsection'

smembersrangingfromthechieftoemployeesinchargeofspecificduties

areinvolvedinestimatingfeasiblecostsstrictly.Estimatedcostsforanyapproved

projectmaybemodifiedlittleduringthedevelopmentprocess.

Suchcostplanninghasagreatimpactonlaborattheproductionsector.Cost

planningworkstosetstandardoperationhoursforplants.AtCompanyJ1,thedirect

laborcostamongkeycostsforplanningisgivencompany-wideapprovalinthe

ApprovalII"

phaseofthedevelopmentprocess.

F.ChangesinDevelopmentSectorOperations

Automobiledevelopmentperiodshavebeenshortenedremarkablyoverrecentyears.

Thishasbeenprimarilyattributabletodevelopmentprocesschanges.Thelatest

developmentprocessiscalled"

simultaneousengineering."

Soonafterconceptual

planningbegins,designingiscommenced.Thisispromptlyfollowedbydesigningof

productionequipment(attheproductiontechnologysector).

Atechnologicalfactorenablingsuchsimultaneousengineeringhasbeendigitization

ofoperationsassymbolizedbythethree-dimensionalcomputeraideddesignsystem.

Organizationalfactorsincludedistributionofpersonnelandflexiblemanagementto

allowthedevelopmentsector'

sdesignprocesstocoincideandcooperatewithdesigning

andfabricationofproductionequipmentattheproductiontechnologysector.Intermsof

humanskills,designersaresupposedtohavebeentrainedtopredictfutureconditions

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