MQM Metzeler Quality ManualSeptember1.docx
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MQMMetzelerQualityManualSeptember1
EuropeanSupplierQualityManual
ThismanualsupersedesthepreviousMetzelerAutomotiveProfileSystemsSupplierDevelopmentQualityManualRequirements.ThismanualisreleasedelectronicallyontheMetzelerAutomotiveProfileSystemswebsite
withoutanyhardcopypublication.
CONTROLLEDONLYWHENVIEWEDONLINEATMetzelersWEBSITE
REVA(LastRevised:
August2003)2
ManagementMessage
Automotivemarketexpectationscontinuetobehigh,requiringextremebusinessfitnessforsurvivalandprofitablegrowth.MetzelerAutomotiveProfileSystemsplanstomaintainitsbusinessstrengthandcreateexceptionalvalueforitscustomersviafourstrategicprioritiesofBestQuality,LowestCost,GlobalReachandInnovativeTechnology.
Purchasingfocusareasintegratedintotheseinitiativesaredetailedsuppliercommoditystrategiesinproductionmaterial,rawmaterial,indirectmaterialande-commerce.
Targetsaredefinedinsourcingexcellenceandcostreductionplans,superiornewprogramdevelopmentandflawlessproductlaunch.
Additionally,tosupportachievementofoperationsexcellenceofthesupplybaseMetzeleroperatingunitswillparticipateandinputintosuppliersourcingdecisionsandstatus(NewBusinessHolduptoTopFocus).
ThepurchasingorganizationalsupportofthefocusareasisdrivenbyamatrixofEuropeanCommoditymanagementresponsibleforsourcingexcellenceandstrategiescoupledwithProductLinespecificpurchasingandsupplierdevelopmentresponsibleforthedeploymentofnewprogram/productintroduction,flawlesslaunchexecutionandsupplierAPQPandcontinuousimprovement.
ThepurchasingfocusandMetzelerSupplierDevelopmentProcessaresupportedbymajore-Businessinitiativesthatrequire,besidesInternetbasedcommerce,collaborativeengagementwithoursuppliersinearlysourcing,newproductdevelopmentandlaunchandon-goingcontinuousimprovement.ThiscollaborationwillenableMetzelerAutomotiveProfileSystemsanditssupplybasemeettheOEMmarketdemandsofshorterproductdevelopmentcycles,flawlesslaunchesandexceptionalquality.
Toassistoursuppliersinhelpingusachieveourprioritiesandfocusareas,MetzelerAutomotiveProfileSystemsGlobalPurchasingwilldeploy,asneededthenecessaryLean/Sigmaindividuals,Qualitypersonnel,andProductEngineeringandOperationsSupplierQualityAssurancepersonnel.
WerecognizethatMetzelercannotsucceedwithoutthesuperiorquality,cost,serviceandtechnologyofferedbyitssupplybase.
EuropeanSupplierQualityDevelopment
REVA(LastRevised:
August2003)
TableofContents
Chapter1–Introduction...........................................................................................................4
A.PolicyandVision......................................................................................................................4
B.Purpose....................................................................................................................................4
C.Scope........................................................................................................................................4
D.Responsibility...........................................................................................................................4
E.Language..................................................................................................................................4
F.General.....................................................................................................................................5
Chapter2–MetzelerAutomotiveProfileSystemsRequirements..............................................................................................................................6
A.SupplierSelectionProcess......................................................................................................6
1.ISO/TS16949:
2002Registration..............................................................................................6
2.e-BusinessCapabilities.............................................................................................................73.NewSupplier/LocationQualification.......................................................................................7
B.NewProductLaunch................................................................................................................7
1.PrototypeFabricationandQualityEvaluation.........................................................................7
2.SpecialCharacteristics.............................................................................................................7
3.AdvancedProductQualityPlanning(APQP)..........................................................................8
4.ProductionPartApprovalProcess(PPAP/ISIR).......................................................................8
5.GovernmentRegulatoryCompliance.......................................................................................9
6.End-of-LifeVehicle(ELV)/InternationalMaterialDataSystem(IMDS)Reporting...............9
7.Packaging..................................................................................................................................9
C.ContinuousImprovementProcess..........................................................................................10
1.SupplierRequestforChange...................................................................................................10
2.SupplierPerformanceReporting..............................................................................................10
3.ConcernManagement.............................................................................................................11
4.PartandProcessAudit...........................................................................................................11
5.Sub-supplierManagement.......................................................................................................11
6.PeriodicProductVerification.................................................................................................12
7.SupplierFacilityAccess.........................................................................................................12
8.ContingencyPlan.....................................................................................................................13
9.DocumentandProductSampleRetention..............................................................................13
10.Indemnity...............................................................................................................................13
D.SupplierIntensiveImprovement............................................................................................13
REVA(LastRevised:
August2003)
Chapter1–Introduction
A.PolicyandVision
ItisthepolicyofMetzelertoachieveaclearcompetitiveadvantagethroughcontinuous
improvementinquality,service,deliveryandcostfromoursuppliersinthetotalsupply
chain.
ItisthevisionofMetzelerthatsuppliersshall:
DoitRighttheFirstTimebyplanning,preparing,andbeingtrainedtosupplyquality
productsandservices.
DoitRightEveryTimebyassuringconsistentqualityproductsandservicesthrough
addressingallconcerns.
ContinuallyImprovebyproactivelyimprovingthequalityandvalueofproductsand
services.
B.Purpose
ThepurposeofthisEuropeanSupplierQualityManual(ESQM)istospecifyMetzelerAutomotiveProfileSystemsqualitysystemrequirementsforoursuppliers.Theserequirementsextendfromsupplierselection,tonewproductdevelopment,toproduction.
C.Scope
ThismanualappliestoallDirectMaterial/ProductionMaterial/Servicesuppliers.ThismanualappliestoIndirectMaterial/ServicesuppliersonlywhenitisspelledoutinaMetzelerPurchaseOrder.
D.Responsibility
SuppliersareresponsibleformeetingtheESQMrequirements.Failuretomeetthese
requirementsmayresultinthelossofexistingand/orfutureMetzelerbusiness,inadditiontoreimbursementofthecosttoMetzelerresultingfromthosefailures.
Suppliersshallensurethattheirdirectmaterial/productionmaterial/servicesuppliersareconsistentwiththeconceptsmininDINENISO9001:
2000aswellasitispossibleintheISO/TS16949:
2002.
SuppliersshalladoptthestandardsofZeroDefectsand100%OnTimeDeliveryto
Metzeler.SuppliersshallunderstandthatanyestablishedPPMtargetisnotanAccepted
QualityLevel,butrepresentsanintermediatecontinuousimprovementsteptoward
shipmentofcomponents/materialsmeetingtheZeroDefectsrequirement.
E.Language
MetzelerAutomotive’sofficiallanguageisEnglish.AllofficialcommunicationwithMetzelerwillbedoneinEnglish.Documentsmaydisplaythenativelanguageinintegratedinsuchasaparalleltranslation.Inthisinstance,theEnglishistheonlyvalidversion.
F.General
Thismanualis'distributed'onlyviathepostingontheMetzelerwebsite
Printedcopiesareuncontrolleddocuments.WhileMetzelerwillcommunicatetothesuppliersmajorrevisionstothismanual,thesuppliersareexpectedtoremainuptodateonMetzelerrequirementsbyfrequentlyvisitingtheMetzelerwebsite.VisitingthiswebsiteshouldbecomeabusinessroutineasMetzelershiftstowebbasedcommunicationsandapplications.QuestionsregardingthismanualshouldbedirectedtotheMetzelercontactslistedontheMetzelerwebsite
REVA(LastRevised:
August2003)
Chapter2–MetzelerAutomotiveProfileSystemsRequirements
Metzeler