跨文化商务沟通Word下载.docx

跨文化商务沟通Word下载.docx

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C.Someonewhoiscoward（卑鄙的）D.Someonewhoissad.

5、A：

ThankyousomuchforwhatyouhavedoneformeandIreallyappreciateyourkindness.

B:

___C_____（IfyouwereB,whichofthefollowingyouwouldchooseasapoliteandproperanswer）

A.It’smydutytodoso.B.No,it’snothing.

C.It’smypleasure.D.It’swhatIShoulddo.

6、___C___isnotoneofthecountrieswithhigh-contextcommunication.

A.ChinaB.MexicoC.CanadaD.Japan

7、__D_____belongstolowuncertaintyavoidance.（不确定性回避）

A.Peopledevelopmanyrulestocontrolsocialbehaviors.

B.Peopletendtoworryabortthefuture.

C.Peoplehaveahighlevelofanxiety.

D.Peoplebelieveinacceptingdissentamongculturalmembers.

8、___C____tendstobefeminine（娇柔倾向）country.

A.JapanB.EnglandC.DenmarkD.Germany

9、Owl（猫头鹰）isthesymbolofmisfortune（不幸）in___D____。

A.AmericanB.EnglandC.SpainD.China

10、___D____adoptsmonochromic（单向计时制）timesystem.

A.ChillB.BrazilC.ArgentinaD.England.

iscalledintrapersonalcommunication.

A.ThecommunicationbetweenAfricanAmericansandEuropeanAmericans。

B.Thecommunicationbetweentwopeople。

C.Communicationwehavewithourselves。

D.Interactionsamongpeoplefromdifferentnations.

2.“Thenailthatsticksupgetshammereddown”isaproverbfrom_A____

3.“Aredragtoabull”（火冒三丈）maystemfrom___D____.

4.Thecoloryellowmeansyoungin__A_____.

A.American

5.__B_____isnotoneofthecountrieswithlow-contextcommunication.

A.American

6.___A____belongstohighuncertaintyavoidance.

B.Peoplearewillingtoacceptchangeandtakesrisks.

C.Peoplehaveahightoleranceforuncertaintyandambiguity.

D.Peoplebelieveinacceptingdissentamongculturalmembers.

7.___A____tendstobemasculine（阳刚倾向）country.

A.Japan

8.___C____adoptspolychronic（多项计时制）timesystem.

9.Cowisworshipedin___A____.

10.Theword“Hippie”isfrom___D____.

A.England

二、TrueorFalse.判断正误（10题*2分=20分）

1.Japanesecultureprefersdirectnessandface-cavingbehaviors.

2.It’snormaltopointthesolesofyourshoesorfeettowardstheotherpersonwhenyousitinIndonesia.

3.Americanshighlyvaluepositivenonverbaldisplaysandtypicallyregardsomeonewhosmilesasmoreintelligentthansomeonewhodoesnot.

4.Allpeopleofthesamenationalitywillharethesameculture.

5.Culturecanbeseenassharedknowledgewhatpeopleneedtoknowinordertoactappropriatelyinagivenculture.

1.Encodingistheprocessofputtingideasintosymbols.

2.Althoughculturesdochange.mostchangesaffectsonlythesurfacestructureoftheculture.

3.Cultureisastatic（静态的）entitywhilecommunicationisadynamicprocess.

4.WomenarefrequentparticipantsonaJapanesenegotiationteam.

5.WesternwomenusuallylikeChinesetotouchtheirbodiesorsmallchildren.

6.Culturalmistakesaremoreseriousthanlinguisticmistakes.Thelinguisticmistakemeansthatsomeoneisnotfullyexpressinghisorherideawhileculturalmistakescanleadtoseriousmisunderstandingandevenill-feelingbetweenindividuals.

7.One’sactionsaretotallyindependentofhisorherculture.

8.Allculturesrequireandvaluepoliteness,butthewaysinwhichpolitenessisachievedmayvarysignificantly.

9.Ininformalsituations,alargenumberofcompliments（恭维）areusedtomakepeoplefeelcomfortable.

10.“Dragon”meansthesametothewesterneras“龙”totheChinese.

三、名词解释（5题*3分=15分）

1、interculturalcommunication6、powerdistance.√

2、Collectivism7、nonverbalcommunication

3、values√8、individualism

4、masculinity√9、femininity

5、polychromictimesystem√10、Monochromictimesystem√

具体解释：

1.Interculturalcommunication:

face-to-faceinteractionsamongpeopleofdiversecultures.

2.Collectivism:

Asocietylowindividualismwouldlikelyendorse,order,conformityingrouprelationships,deferencetogroupnorms,familyrelationshipandloyaltytoconsensus

:

valuescanbedefinedasbroadpreferencesconcerningappropriatecoursesofactionoroutcomes.Assuch,valuesreflectaperson'

ssenseofrightandwrongorwhat"

ought"

tobe.,”Equalrightsforall"

"

Excellencedeservesadmiration"

and"

Peopleshouldbetreatedwithrespectanddignity"

arerepresentativeofvalues.Valuestendtoinfluenceattitudesandbehavior.

（阳刚倾向）:

referstoakindofvaluesthatthesocietyadvocatesthedominanceofthemasculinecharacteristicssuchasdecisiveness,assertiveness,andcompetitiveness,traitsthatreflecttraditionalmanlyvaluesofcontroloverevents.

timesystem（多向计时制）:

Polychromictimesystemisakindofviewpointandattitudetowardtime,whichmeansthatseveralthingsarebeingdoneatthesametime.

distance:

canthereforebedefinedastheextenttowhichthelesspowerful.Membersofinsititutionsandorganizationswithinacountryexceptandacceptthatpowerisdistributedunequally.

communication:

（非语言交际）iscommunicationthroughmeansotherthanlanguage---forexample,facialexpressionpersonalspace,eyecontact,useoftime,andconversationalsilence.

thisdimensionmeasurethedegreetowhichasocietyvaluesindependentinitiativetocollectiveeffort.

（娇柔倾向）feminineorienlationsfocusonnurturingrelationshipsandhumaninteractions.Theydisplaylimitedemphasisoncompetitivedominance.

timesystem:

monochromictimesystemisakingofviewpointandattitudetowardtime,whichmeansthatthingsshouldbedoneoneatatime,andtimeissegmentedintoprecise,smallunits.

四、简答题（5题*5分=25分）

1、Whatisnoiseincommunication?

√

2、Whatarethecharacteristicsofculture?

3、HowmuchdoyouknowaboutJapanesepeople?

Andhowcanyoucommunicatewellwiththem?

4、Whatishigh-contextcommunication?

5、WhatistheChinesedream?

√

6、Whatarethecomponentsofcommunication?

7、Whataretheingredientsofculture?

8、Whatislow-contextcommunication?

9、HowmuchdoyouknowaboutGermanPeople?

Andhowcanyoucommunicatewillwiththem?

10、WhatisAmericanDream?

1.Whatisnoiseincommunication?

Thetermnoisetechnicallyreferstoanythingthatdistortsthemessagethesourceencodes.Noisecanbeofmanyforms:

externalnoisecanbethesights,sounds,andotherstimuilthatdrawyoueattentionawayfromthearadioonwhilereadingisexternalnoisereferstoyourthoughtsanffeelingsthatcaninterferewiththemessage.

arethecharacteristicsofculture?

Sixcharacteristicsofcultureareofspecialimportancetointerculturalcommumication:

（1）cultureislearned

（2）cultureistransmissible.（3）cultureisdynamic.（4）cultureisselective.（5）thefacetsofcultureareinterrelated.（6）cultureisethnocentric.

muchdoyouknowaboutJapanesepeople.Andhowcanyoucommunicatewellwiththem?

Japanesepeopleareverypoliteandtheyareverypatientinbusiness,theydon'

tliketalkativepersonsandtheyneverrefuseothersdirectly.Basedontheknowledge,iwilltrytoconfirmtotheircharacteristics.iwillnottalktoomuchandtooquicklywhencommunicatingwiththem,iwillbepoliteandpatientandtrytogettheimpliedmeaningfromtheotherparty,ifnecessaryiwillasktheminaverydirectlyandpolitely.

ishigh-contextcommunication？

Itisakindofcommunicationstyleinwhichthemeaningrelyheavilyonhidden,implicit,contextualcuessuchasnonverbalbehavior,socialcontext,andthenatureofinterpersonalrelationships.Thefocusisonthemeaningbetweenlines,andthereceiverisrequiredtocatchtheimpliedmeaningofthespeaker.

istheChineseDream?

ChineseDreamisatermpopularizedAfter2013withinChinesesocialistthoughtthatdescribesasetofpersonalandnationalidealsinthePeople’sRepublicofChinaandtheCommunistPartyofChina.Itisusedbyjournalists,governmentofficials,andactiviststodescribetheroleoftheindividualinChinesesocietyaswellasthegoalsofthe“Chinesenation”,Thedreamisdescribedas“nationalrejuvenation,improvementofpeople’slivelihoods,prosperity,constructionofabettersocietyandastrengthenedmilitary.

arethecomponentsofcommunication?

Theyare:

source,encoding,message,

channel,noise,receiver,decoding,receiver/response,feedbackcontext.

aretheingredientsofculture?

Culturesmaybeclassifiedbythreelargecategoriesofelements:

artifacts（man-madethings）,concepts（suchbeliefsandideasinpeople'

smind）andbehaviors（humanbeing'

sactivitiesandactions）

islow-contextcommunication?

Itisakindofcommunicationstyleinwhichthemeaningofthemessageisexpectedtobeexplicit,direct,andunambiguous.

Thespeakerisrequiredtoexpressthemeaningasclearaspossible.

whatispowerdistance？

Thisdimensionmeasuresasociety'

semphasisonhumaninequalities.Aculturehighinpowerdistancewouldvaluehierarchicalstatusandauthority.incontrast,countriesthatscoredlowonpowerdistancedon'

ttakeitserious,andsuperiorsandsubordinatesfeelrelativelycomfortablewithshareddecisionmakingandDecentralization.

whatarethecomponentsofcommunication?

Answerthefol