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Onereasonwasthattherewasn’tanyoneinparticularthatshewantedtosee(fromherschooldays).Anotherreasonwasthatshewasverybusy.
Shewasaworkingmotherwithaboy8yearsoldandahusbandwhoisrarelyathome.
Goingtotheunionmeantthatshewouldhavetoarrangeforsomeonetotakecareofthingswhileshewasaway.
Thatwouldn’tbeeasy.
Shedidn’twanttotakeherboywithher,andherhusbandwouldn’ttaketimeofffromwork.
ThenshegotamessagefromSharon,oneofheroldclassmates.
Sharonwascontracting
Intheschoolreunion.
TheyexchangemessagesandJessicasaidshewouldn’tmakeit.
ThenSharongaveheracall,andtheytalkforalmostanhour.
Sharonreallywantedhertocome,andsodidthecoupleofJessica‘s’oldfriends
Theywereallwanderinghowshewasdoing.
Noneofthemhasseenorheardfromhersincegraduation.
Theywereaspeciallycareersshehadn’tgonetothefirstreunion10yearsago.
Jessicadecidedtoarrangethingsothatshecouldgo.
Herhusbandfinallyagreedtotakecareofthingswhileshewasaway.
Heagreedtodoit,becausehermotherhadofferedtocomeandstayedforawhile,soJessicacouldattendthereunion.
Sinceheandhermotherdidn’tgetalong,hedecidedtochangehisscheduleandworkfromhomeforafewdays.Hereallydidn’twanthismothertocomethoughhedidn’tsayso.
Whenshegottothereunionshewasshocked.
Everyonehadagedsomuchandmanywereoutofshape.
Somewhousedtobegoodlookinghadlosttheirlookscompletelyandotherslookedmuchbetterthanbefore.Itwasstrangehowtimehadchangedpeopleinsuchdifferentways.
Anyway,shedecidedsinceshewasthere,shewouldtrytoenjoyit.
Vocabulary
Toreplacesomethingmeanstoputsomethingelseinitsplace.
Whensomethinggetsoldandbeginstobreakdown,itmayneedtobereplaced.
Thepersonwhoreplacessomeoneistheperson’sreplacement.
Totearsomethingdownmeanstobreakitapart.
Totearapersondownmeanstohurtthembysayingnegativethingsaboutthem.
Itmaytakealongtimetoteardownabigbuilding.
Toconstructsomethingmeanstobuilditorputittogether.
Largeconstructionprojectsincludebuildings,bridgesandorganizations.Theoppositeofconstructiveisdestructive.
Tobeconstructivemeanstohelpbuildanideaorprocessbycontributingsomethinghelpful,suchaspositivefeedback.
Toorganizesomethingmeanstoarrangethingsinanorderlylogicalway.
Anorganizationissomethingthathaslogicalstructuresuchasawell-managedcompany.
Somepeoplearepoorlyorganized,sotheyhaveahardtimefindingthings.Theyaretoodisorganizedtogetanythingdoneontime.
Aneventorpartycanbewellorganized,poorlyorganizedorcompletelydisorganized.
Whenthingsarenotarrangedwell,youneedtoorganize.
Tosupportsomethingsuchasanideaistohelpaddstrengthtoit.
Theoppositeofsupportistoundermineorweaken.
Ifyousupportsomeone,itmeansyouaretryingtohelpthemsucceed.
Toworkagainstsomeonemeanstounderminethem,ormakethemlesseffective.
Publicinformationisavailabletoanyonewhowantstoknowit.
Ifastoreisopentothepublic,itmeansanyonecancomein.
Apubliccompanymakesitssharesavailableforpurchasebyanyinvestor.
Manypeoplemakemoneybyinvestinginpubliccompanies.
Anyonecaninvestinapubliccompanybybuyingitsshares.
Privateinformationisnotopentoeveryone,butisonlyavailabletotrustedfriendsorfamily.
Informationaboutone’ssecrethopesanddreamsisusuallyprivate.
Youhadbetterkeepinformationaboutyourpasswordsprivateoryoumaylosealot.Thepasswordtoyourbankaccountisprivateinformation.
Mostpeoplekeeptheirpersonalinformationprivate.
Confidentialinformationissecretinformation.
Confidentialinformationisnotsupposedtobesharedwithothers.
Thedetailsofasecretdesignorhowacompanymakesdecisionsareoftenconfidential.Revealingconfidentialinformationmaybeillegal.
Gossipisinformationthatisoftenexchangedbecauseit’sexcitingorfun,eventhoughitmaynotbetrue.
Officegossipisoftenentertainingbutitcanalsobedamaging.
Gossipmayhurtorembarrassthepersonbeinggossipedabout.Peoplewhogossipoftenenjoyembarrassingorhurtingotherpeople.
Opinionsarewhatpeoplethinkorfeelaboutsomethingasaposetofactsorinformation.Factualinformationisbasedonfactsorevidencesbutopinionsarewhatpeoplethinkorfeel.
Someone’sopinioniswhattheythinkorfeelaboutsomething.
Opinionsoftendiffer,andwhentheydopeoplemayargue.
Dialogue
M:
IsthistheAceservicecenter?
W:
Yes,itis,sir.MayIhelpyou?
Yes,I’mcallingtocomplainaboutyourservice.
Certainly,sir.I’msorrytohearthat.LetmeseeifthereissomethingIcandotohelpyou.Pleasetellmewhathappened.
Iorderedanewwashingmachineonyourwebsite.Itwasmorethanaweekago.
Beforeyougoon,mayIhaveyourordernumberplease?
Sure,it’sABC1005.
AndmayIhavethelastfourdigitsofyoursocialsecuritynumber?
Idon’thaveasocialsecuritynumber.I’manillegalalien.
Veryfunnysir.OK,then,whatisyourfirstpet’sname?
MisterKitty.
OK.Iseeyourorderinformation.Now,what’stheproblem?
Iorderedawashingmachineandpaidforit.ThenIchoseadeliverydatefromasetofchoices.Itwassupposedtobedeliverytoday,butit’sstillnothere.
Didanyonecontactyou?
No,Ihaven’treceivedanymessages.
I’msorrytohearthat,sir.
Iseeherethatthewashingmachineyouorderedhasn’tarrivedinourwarehouseyet.Itcan’tbedeliveryuntilnextweek.
Youdon’tevenhaveityet?
Whyhaven’tIbeennotified?
Itooktimeofffromworktobeathometoday.
Youshouldhavebeennotified,byphoneoremail.
Iwasn’t.Ihaven’treceivedanynotification.Thisisveryupsetting.
Iunderstand,sir.I’mreallysorryforthis.
Beingsorryisn’tenough.I’mreallyupset.Thisisnowaytodobusiness.
Yes,sir.Iunderstand.
Icansendyoua50dollargiftcouponasawaytoexpressourappreciationforyourpatience.
Idon’tcareaboutthemoney.Idon’tblameyouofcourse.ButIwantyoutoknowhowdisappointedIamwithACE.Iexpectedamuchbetterservice.
I’mreallysorry,sir.IsthereanythingelseIcandoforyou?
Yes,thereis.I’dliketocanceltheorderandgettherefund.
I’msorrytohearthat,sir.ButIunderstand.I’llseetowhatyougetyourrefund.
HowlongwillittakebeforeIgettherefund?
Youshouldseethecreditonyourcreditcardbillingstatement.
Thanksforyourhelp.
You’rewelcome,sir.Andonceagain,pleaseacceptmyapologies.
2/4
Jessica’s20-yearclassreunionwasheldatafancyhotel.
Whenshearrived,shewasn’tsureshewasintherightplace.
Atfirst,shedidn’trecognizeanyone.
Shefeltabitaccordandinoutplace.
Butitwasn’tlongbeforeastrangemancameuptoher.
Hewasalreadylosinghishair,andhewaswearingthickglasses.
Don’tyourememberme?
Heasked.
Whenhesaidwhohewas,shebarelyrememberedhim,especiallysincehehadchangedsomuch.Thenhetoldherthathealwayshadacrashonher.
Hesaidshelookedbeautifulandheimmediatelytookasofyofthemwithhisarmtitearoundherwaist.Thismadeherfeelabitstrange.
Shesmiledtohimandpretendedtobehappytoseehim.
Butinfact,shewasn’tsurehowtoreact,thoughheseemednice.
Shefinallyexcusedherselfandwenttothelady’sroom.
Shewasbeginningtoregrethavingcometothereunion.
Shehadalwaysbeenshyandshestillwas.
Whenshereturnedtotheparty,Sherryinvitedhertositathertable.
Dinnerwasgoingtobeservedsoonandsomeoftheclassmatesweregoingtogivespeeches.SharonaskedJessicatosayafewwordstoo,becausepeoplewerecurious.
Thiswasasurprise.
Jessicahadneverbeenverypopularandshedidn’tthinkanyonehadnoticedher.
Shehadalwaysfeltlikeanoutsider,withonlyacoupleofclosefriends.Stillshehadbeenoneofthebeststudentsandpeoplerememberedher.
Astheeveningwereon,Jessicabegantoreallyenjoyherself.
Shetalkedwithheroldfriendsandwasamazedbyhowsomeothershadchanged.Forexample,Tommyusedtobegood-lookingandathletic.
Hewasoneofthemostpopularstudentsandastarbasketballplayer.Hisoneproblemwasmath.
Hehadhadahardtimeinmath,especiallyingeometry.Thiswasbecausehewasn’talogicalthinker.
Exceptforbasketball,hedidn’twanttodoanything,unlessitwaseasy.
Tomwasnolongergood-looking.
Hisnose,whichhadalwaysbeenlarge,hadgrownevenlarger.
Hehadalsogainedalotofweight.
Hiswifehadlefthim,soforthefirsttimeever,hewasalone.
Helookedlonelyanddepressednotatalllikeheusedtobe.
Stevenwasnobodyinhighschool.
Peoplehardlynoticedhim.
Hewassmall,quietandabitugly,withcrookedteeth.
WhathewasgoodatwasEnglish.
HisEnglishwasevenbetterthantheirteacher’s.
Aftergraduating,hewenttoalowrentuniversityandeventuallydroppedout.
Forawhile,heworkedasatourguide.
Then,10yearsago,heandsomefriendsstartedalittlecompanywhichhasnow