SoftwareLicenseandServicesAgreement软件许可及服务条约docWord文档格式.docx

SoftwareLicenseandServicesAgreement软件许可及服务条约docWord文档格式.docx

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BBB,INC.

EffectiveDateofSoftwareLicenseandServicesAgreement:

_________,_________,_________（M,D,Y）

NumberofServerSystems:

Unlimitedsitelicense

MaximumNumberofNamedUsers:

Unlimitedsitelicense

DesignatedSystem:

ToBeDetermined

ORDEREDPROGRAMS:

NUMBEROFUSERSORSERVERS

SagentDataMartServerUnlimited

SagentAdminUnlimited

SagentDesignStudioUnlimited

OLE/DBClientConnectionsUnlimited

SagentInformationStudioUnlimited

SagentAnalysisUnlimited

SagentWeblinkUnlimited

TOTALPROGRAMLICENSEFEESFORTHEPROGRAMSLICENSEDHEREUNDER,DUEANDPAYABLENET45DAYSFROMRECEIPTOFINVOICE$[*]

MAINTENANCESERVICES

TOTALANNUALMAINTENANCEFEESFORTHEPROGRAMSLICENSEDHEREUNDER,DUEANDPAYABLENET45DAYSFROMRECEIPTOFINVOICE$[*]

ADDITIONALTERMSANDCONDITIONS:

1.SITELICENSESagentandCustomeragreethattheTotalProgramLicenseFeessetforthinthisOrderFormareinconsiderationforaworldwidelicensetousetheProgramssetforthinthisOrderFormbyanunlimitednumberofDesignatedSystemsandserversandanunlimitednumberofUsers.TheProgramssetforthinthisOrderFormrepresentallproductscurrentlygenerallyavailablefromSagent.UponSagent’sreleaseofadditionalproducts,SagentshallpromptlydeliversuchproductstoCustomerasUpdatesunderthisAgreementatnoadditionalcharge.

2.ELECTRONICDELIVERYOFTHEORDEREDPROGRAMSANDDOCUMENTATIONSagentshalldelivertheOrderedPrograms,Updates,andDocumentationtoCustomerelectronically.CustomeragreestosetupasecureFTPsiteortotakeotherreasonablemeasurestoassistSagentinthesecuredeliveryoftheOrderedPrograms（i.e.,establishingaFTPserver）andthepartiescollectivelydeterminethatelectronicdeliveryistechnicallyfeasiblewithinthetimeframespecifiedfordelivery.TheOrderedProgramsandtheDocumentationwillbeelectronicallytransmittedinseparatetransactions,andSagentandCustomereachwillprovidetheotherpartywithtangibleevidencethattheOrderedProgramsandDocumentationwereelectronicallytransmittedandreceived,respectively.

ORDERACCEPTEDANDACKNOWLEDGED:

AAA,INC.BBB,INC.

By:

/S/_________By:

/S/_________

Name:

_________Name:

_________

Title:

_________Title:

_________

Date:

_________,_________,_________Date:

_________,_________,_________

*CertaininformationonthispagehasbeenomittedandfiledseparatelywiththeCommission.Confidentialtreatmenthasbeenrequestedwithrespecttotheomittedportions.

EXHIBITB

SAGENTMAINTENANCEOBLIGATIONS

1.DEFINITIONS.

A.MAINTENANCEshallmeanSagent’sobligationssetforthinthisAgreement.

B.MAINTENANCEANDSUPPORTPERIODshallmeanatwelve（12）-monthperiod.TheinitialMaintenanceandSupportPeriodshallbeginonthedateofCustomer’sacceptanceoftheinitialLicensedMaterials.

C.MAINTENANCEANDSUPPORTshallmeanthemaintenanceandsupportservicessetforthinthisAgreement.IfSagentincreasesitsstandardmaintenanceandsupportservicesgenerallyavailabletoitscustomersordistributors,SagentshallmakesuchincreasedmaintenanceandsupportservicesavailabletoSiebelattheratesetforthherein.

D.MAINTENANCEANDSUPPORTFEESshallmeanfeespayableinaccordancewithSection3ofthisAgreement.

E.SUPPORTshallmeantheservicessetforthinSection3ofthisAgreement.

F.SUPPORTEDPROGRAMSshallmeantheLicensedProducts.

2.MAINTENANCE.InconsiderationoftheMaintenanceFeespaidinaccordancewiththisAgreement,SagentshallprovideCustomerwithanyandallUpdatestotheSupportedPrograms,promptlyassuchUpdatesbecomeavailable.AllUpdatesshallincludeanupdatedOLE/OBinterfacethatenablestheSiebelProgramstointerfacewiththemostupdatedversionoftheLicensedMaterials.AllUpdatesshallbeprovidedfornoadditionalcharge.SagentshallprovideallUpdatesnecessitatedbyneworsuccessorreleasesofhardwareandoperatingsystemssoftware,includingbutnotlimitedtoallsubsequentversionsof

（1）theWindowsandWindowsNTclientoperatingsystems,

（2）theWindowsNT（Intel）serverplatform,（3）theOracle,Sybase,Informix,Microsoft,andIBMDB2RDBMSplatformsand（4）theMicrosoftOLEinterface.SagentshallprovidesuchUpdateswithinthirty（30）daysofthedatethatthevendorofsuchhardwareand/orsoftwaresystemsmakessuchsubsequentversionsgenerallyavailable.AnyversionsoftheLicensedMaterialsthatoperateonotheroperatingsystemsorserverplatformsshallbeconsideredUpdatesunderthisAgreement,Sagentshallmakepre-releaseversionsofUpdatesavailabletoCustomertopermitCustomertoupgradeitsinternaluselicensestothenextversion.AllUpdatesincludeupdatedDocumentation.

3.SUPPORT.

A.STANDARDSUPPORT.SagentshallprovidetoCustomertheStandardSupportservicessetforthbelow（StandardSupport）atarateof$,_________peryear.StandardSupportshallconsistofsupportservicesconsistentwiththefollowingsupportobligations:

SagentshallestablishandmaintaintheorganizationandprocessestoprovideSupportforCustomer.Supportshallincludebutnotbelimitedto（i）adiagnosisofproblemsorperformancedeficienciesofthedeliveredproductsand（ii）aresolutionofproblemsorperformancedeficienciesoftheSupportedLicensedProducts.SagentshallprovideSupportonapromptandtimelybasisviaboth

（1）toll-freephonesupport,and

（2）Internet-basedsupportpagesthataregenerallyaccessibleona7x24basis.SagentagreestoinformCustomerinwritingatleastquarterlyofallknownanomalies,includingknownbugs,thatthenexistintheLicensedProducts.Siebelmay,initsdiscretion,notifySagentofanomaliesandbugsthatitdiscoversorofwhichitbecomesaware.Sagentwilluseitsbesteffortstocure,asdescribedbelow,reportedandreproducibleerrorsintheLicensedProductssothattheLicensedProductsoperateasspecifiedintheAgreement.Customerrecognizesfourerrorlevels.

SEVERITY1-CriticalBusinessImpact.TheproductionuseoftheLicensedProductsarestoppedorsoseverelyimpactedthattheCustomercannotreasonablycontinuework.Sagentwillbeginworkontheerrorwithinonehourofnotificationandwillengagedevelopmentstaffuntilanacceptableworkaroundisachieved.

SEVERITY2-SignificantBusinessImpact.ImportantfeaturesoftheLicensedProductsareunavailablewithnoacceptableworkaround.TheimplementationofproductionuseoftheLicensedProductsiscontinuingbutnotstopped.However,thereisaseriousimpactontheCustomer’sproductivityand/orservicelevels.Sagentwillbeginworkontheerrorwithintwohoursofnotificationandwillengagedevelopmentstaffuntilanacceptableworkaroundisachieved.

SEVERITY3-SomeBusinessImpact.ImportantfeaturesoftheLicensedProductsunavailablebutaworkaroundisavailable,orlesssignificantfeaturesoftheLicensedProductsareunavailablewithnoreasonableworkaround.Customer’swork,regardlessoftheenvironmentorproductusage,hasminorlossofoperationalfunctionalityorimplementationresources.Sagentwillbeginworkontheerrorwithinadayofnotificationandwillengagedevelopmentstaff.

SEVERITY4-MinimumBusinessImpact.Siebelrequestsinformation,anenhancement,ordocumentationclarificationregardingtheLicensedProductsbutthereisnoimpactontheoperationoftheLicensedProducts.TheimplementationorproductionuseoftheLicensedProductsiscontinuingandthereisnoworkbeingimpededatthetime.SagentwillprovideaninitialresponseregardingtherequestedinformationordocumentationclarificationwithinoneweekandwillconsiderenhancementsforinclusioninasubsequentUpdate.

4.MAINTENANCEANDSUPPORTCONTINUITY.MaintenanceandSupportshallcontinueasrenewedbyCustomeratCustomer’soption.IfCustomerfailstopayanyamountduepursuanttothetermssetforthabove,andfailstocuresuchfailurewithinsixty（60）businessdaysfromreceivinganoticeofsuchfailurefromSagent,SagentshallhavetherighttoterminateMaintenanceandSupporttoCustomerwithoutanyliabilitytoSagent.

SoftwareLicenseOrderForm软件许可订购协议-

1.FRONTLINESUPPORT.Licensee,andnotAAA,willprovidefrontlinetechnicalsupporttoitsEndUsers.Suchsupportincludesbutisnotlimitedto,callreceipt,entitlementverification,callscreening,installationassistance,problemidentificationanddiagnosis,productdefectdetermination,effortstocreatearepeatabledemonstrationoftheProgramErrorand,ifapplicable,thedistributionofanydefectivemedia.LicenseeagreesthatanydocumentationdistributedbyLicenseetoitsEndUserswillclearlyandconspicuouslystatethatEndUsersshouldcallLicenseefortechnicalsupportfortheProduct.AAAwillhavenoobligationtofurnishanyassistance,informationordocumentationwithrespecttotheProduct,directlytoEndUsers.IfAAAisbeingcontactedbyasignificantnumberofEndUsers,AAAwillusereasonableeffortsto（i）verifysupporteligibilityforsuchEndUsers,and（ii）refersuchEndUserstoLicenseeforsupport.IfAAAcontinuestobecontactedbyasignificantnumberofEndUsers,then,uponAAA’srequest,LicenseeandAAAwillcooperatetominimizesuchcontact.Thereafter,ifAAAcontinuestobecontactedbyasignificantnumberofEndUsersforfrontlinesupport,thenLicenseeshallpaytoAAAAAA’sthencurrentchargesforanyEndUseridentifiedbyAAAasobtainingsuchsupport.

2.SERVICES.AAAwillprovidebackendsupporttoLicenseeforProgramErrorsnotresolvedbyLicenseepursuanttoLic