商务英语考试BEC中级模拟练习题3Word格式文档下载.docx

商务英语考试BEC中级模拟练习题3Word格式文档下载.docx

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单项选择题1、根据下面资料，回答题SpeakingYourCustomers'

LanguageModerninternationaltradingpracticesarehighlightingthegrowingimportanceoflanguagetraining.Modern-daybusinessreallydoestranscenDnationalbarriers．ThankstosophisticateDITanDcommunicationssystems,businessescannowmarkettheirproductsonA．trulyglobalscale．TheworlDisindisputablybecomingA．smallerplace,asserviceanDmanufacturingcompaniessearchtheinternationalmarketplacefornewsuppliersanDclients．Businessesmust,however,beawarethatoncetheyexpanDtheareA．inwhichtheyoperate,theyfaceincreaseDcompetition．ThestandarDanDqualityoftheirgoodsbecomeincreasinglyimportantinkeepingupwithcompetitors．Butmostofall,itistheserviceelementaccompanyingthegoodswhichiscrucialtoA．company'

ssuccessinA．particularmarket．ThisnewphilosophyhasleDtomanycompanies,someofwhichhaveevenoffereDproductsofA．lesserquality,gainingsuccessoverseas.Althoughglobalizationmay,insomesenses,havebroughtnationaleconomiesclosertogether,societiesarounDtheworlDstillhaveradicallydifferentexpectations,processesanDstandards．ThesearenotA．functionofeconomiC．change,butaremoredeep-rooteDanDdifficulttoalter．TheycanbeA．majorproblemforbusinessesexpandingabroad,withthegreatestobstacleofallbeingthelanguagebarrier．Ifyouhavetodealwithclients,suppliersanDdistributorsinA．rangeofcountries,youwillnotonlyneeDtheskillstocommunicatewiththem,youwillalsoneeDtoreconcileanynationalbiasesyouhavewiththediversewaysofdoingbusinessthatexistarounDtheglobe.Thevalueofeffectivecommunicationisnottobeunderestimated．Newtechnologysuchasvideo-conferencinganDemailhasplayeDA．partinmakingthecommunicationprocesseasieranDitmayalsobepossiblethattheintroductionoflanguageinterpretationsoftwarewillhelpwithsomeglobalcommunicationsproblems．But,ofcourse,itisthehumanelementofthecommunicationprocessthatissovitalinbusiness,especiallyinnegotiations,presentationsanDteam-building．Itisessentialformanagerstomeetregularlywithstaff,customersanDpartners,sothatissuescanbediscussed,messagescommunicateDanDfeedbackobtained．Thevalueofwell-organizeDlanguagetrainingisimmense,anDcanbringbenefitstoalllevelsanDdepartmentswithinA．multinationalorganization．Unfortunately,however,manyorganizationshaveA．verynarrowviewwhenitcomestotrainingofanykind．Often,anurgentrequirementhastobeidentifieDbeforetrainingisauthorized．Then,A．trainingcompanyisemployeDorA．programmeisdevelopeDin-house,theteamistrained,anDthatisseenastheenDofthematter．However,thefactremainsthattrainingprogrammesareeffectiveonlyiftheyarerelevanttoA．company'

sbroader,long-termneeds．TheyshoulDberegardeDasaninvestmentratherthanA．cost.ChangesinexpectationsanDattitudesarecertaintocontinueforcompaniesthattradeglobally．AlthoughsuchcompaniesarenotyetfaceDwiththeirinternationalpartnersanDclientsdemandingthatbusinessbeconducteDintheirmothertongue,theyrealizethatoverseascompetitionisincreasinglyfast．Ifthesecompanieswanttocontinuetoachievesuccessontheinternationaltradingcircuit,theymustbeprepareDtoadapttosituationsanDspeakthelocallanguage．Ifnot,someoneelsewill.Accordingtothefirstparagraph,improveDcommunicationshaveenableDcompaniesto_______A．offerA．widervarietyofproductsanDservicesB．expanDbeyonDtheirdomestiC．marketsC．performbetterthantheirinternationalcompetitorsD．openmoremanufacturingfacilitiesabroad2、根据下面资料，回答题EvaluatingthePerformanceoftheBoardFewemployeesescapetheannualortwice-yearlyperformancereview．（0）GTheanswerisnotA．greatnumber．AnDthesmallerthecompany,thefewerchecksthereareonhowwellthedirectorsaredoing．Someofthelargestcompaniesformallyassesstheperformanceoftheirboard,butveryfewneworgrowingcompanieshavemanageDtogetrounDtoestablishinganysuchprocedure.Manybusinessexpertsbelieve,however,thatitisimportantforallcompaniestoreviewtheperformanceoftheboard．（8）....．AnotherreasonisthattheboarDitselfneedsinformationonhowwellitisdoing,justasmuchasotheremployeesdo．Forthechiefexecutive,appraisalofsomesortisabsolutelyessentialforhisorherownsakeanDforthegooDofthecompany．Indeed,manyofthosewhohavereacheDthislevelremarkonhowlonelythejoB．ofchiefexecutiveisanDhowfewopportunitiestheygettodiscussissuesrelatingtoit.ThereissomeevidencetoshowthatoncesmallercompaniesputA．boarDappraisalprocessinplace,theyfinDthisprocessrelativelyeasytooperate．（9）....．Theircounterpartsinlargerorganizations,however,areoftenafraiDthatappraisalscoulDbeA．challengetotheirstatus.So,howshoulDcompaniesassesstheirboard?

（10）.....AtA．verybasiC．level,thiscoulDsimplymeangettingallthedirectorstowritedownwhattheyhaveachieveDanDhowtheycanimproveonit．AttheotherenDofthescaleisthefull"

360-degree"

appraisal．Here,eachdirectorisappraiseDinA．systematiC．mannerbyA．combinationofthechairmananDfellowdirectors.Inthelargestcompaniestherearemanymethodsforassessingtheboard．A．numberofsuchcompanieshaveself-assessmentschemes．ThechairmanmaymeeteachboarDmemberindividuallytoaskhowthingsaregoing,inA．fairlyinformalway．ThewholeboarDmightalsomeettotalkaboutitsprogressinopensession．（11）.....Thesemightaskforpeople'

sopinionsontheboard'

smaintasksoronhowwellthecommitteesareworking.ResearchindicatestherehasbeensomeimprovementinthewaytheappraisalofboarDmembersisconducted．（12）......ThechairmanwillhavebeeninvolveDdirectlyorindirectlyintheappraisalofallmembersoftheboard．WhosejoB．isit,then,toappraisethechairman?

A．Itisoftenthecasethatthedirectorsofsuchcompaniesareevenhappytoreceivecriticism,asthiscanpreventthemfrommakingbasiC．mistakes.B．Therestoftheworkforceseesitasunfairifthedirectorsaretheonlymembersofthecompanytoescapeappraisal.C．TheseareencouragingastheyputA．limitonthepowerofthechairmantoassessfellowdirectors.D．Alternatively,questionnairesmightbedistributeDtodirectors,formingthebasisforfuturediscussion.E．Oneissueremains,however,whenalltheothershavebeendealtwith．F．ItisgenerallyagreeDthatitisthechairman'

sresponsibilitytoensuretheregularappraisalofeachmemberoftheboard.G．However,onewondershowmanycompanieshaveinplaceA．formalappraisalprocessfortheirboarDofdirectors.（8）应选3、根据下面资料，回答题TheBankwithIdeasWithseveralhundreDyearsofhistorybehindit,theAPLBankhasfewproblemsin（0）....B......businessesthatitisAreputableanDsecure（19）......ofA．rangeofbankingservices．Now,itisdemonstratingtobusinesscustomersthatitisflexibleanDresponsiveenough.to（20）......theirchangingneedsinthe21stcentury.BaseDinLondon,APLoffersbankingservicestobusinessesthroughouttheUKviA．itsbranch（21）......Mostcustomerserviceprovisionis（22）.....outbypersonalaccountmanagersbaseDinlocalbranches,togetherwith（23）.....staffatcompanyheadquarters．Animportant（24）.....．forAPLhasbeentomakeiteasyforcustomersto（25）......businesswiththebank．Theycancontacttheiraccountmanagerbydirectlineoremail;

ifthemanagerisonholiday,A．carefullychosencolleaguebecomesthe"

accountcontact"

and（26）.....．withthecustomerduringthemanager'

s（27）.....．Inaddition,forthosewhowant（28）.....totheirbankatanytimeofdayornightthereisnowA．24-hourphone-baseDservice.InordertoremaincompetitiveanDbuilDcustomerloyalty,thebankguaranteestoturnarounDurgentloan（29）.....．within24hours．ThisfocusonthecustomerhasalsobeenA．driving（30）....．inAPL'

srecruitmentanDdevelopmentpolicy．Forexample,newlyinducteDstaff（31）......A．"

customerservicereview"

tofinDoutwhatitisliketobeontheothersideofthedesk,askingtoborrowmoney．Together,these（32）......inbankinghaveachieveDexcellentresults．Thecustomer（33）.....．isgrowingfast,anDlastyearthebankgaineD36,000newbusinessaccounts.（19）选A．producerB．supplierC．providerD．giver4、根据下面内容，回答题EvaluatingthePerformanceoftheBoardFewemployeesescapetheannualortwice-yearlyperformancereview．（0）...G...Theanswerisnotagreatnumber．Andthesmallerthecompany,thefewerchecksthereareonhowwellthedirectorsaredoing．Someofthelargestcompaniesformallyassesstheperformanceoftheirboard,butveryfewneworgrowingcompanieshavemanagedtogetroundtoestablishinganysuchprocedure.Manybusinessexpertsbelieve,however,thatitisimportantforallcompaniestoreviewtheperformanceoftheboard．（8）....．Anotherreasonisthattheboarditselfneedsinformationonhowwellitisdoing,justasmuchasotheremployeesdo．Forthechiefexecutive,appraisalofsomesortisabsolutelyessentialforhisorherownsakeandforthegoodofthecompany．Indeed,manyofthosewhohavereachedthislevelremarkonhowlonelythejobofchiefexecutiveisandhowfewopportunitiestheygettodiscussissuesrelatingtoit.Thereissomeevidencetoshowthatoncesmallercompaniesputaboardappraisalprocessinplace,theyfindthisprocessrelativelyeasytooperate．（9）....．Theircounterpartsinlargerorganizations,however,areoftenafraidthatappraisalscouldbeachallengetotheirstatus.So,howshouldcompaniesassesstheirboard?

（10）.....Ataverybasiclevel,thiscouldsimplymeangettingallthedirectorstowritedownwhattheyhaveachievedandhowtheyc