商务英语口语接待客户Word下载.docx

商务英语口语接待客户Word下载.docx

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MissLiismeetingFredJohns.

L:

Excuseme,sir.AreyouMr.JohnsfromGlobalTradingInc.,NewYork

J:

Yes,Iam.YoumustbeDianaLifromSunshineImport&

Exportco.ltd

Yes,it’smypleasuretomeetyou.WelcometoShanghai.Didyouhaveapleasanttrip

Well,Ienjoyeditverymuch.

Anywayit’salongwaytoChina,isn’titIthinkyoumustbeverytired.

ButIwillbeallrightbytomorrow,andreadyforbusiness.

Great.Well,let’sgo.

2．IntroducingtheGuesttotheSuperior.

MissLiisintroducingMr.JohnstoSusanWang,thesalesmanager.

IwouldliketointroduceyoutoMissWang,oursalesmanager.MissWang,thisisMr.Johns,thepurchasemanagerfromGlobalTradingInc.

Nicetomeetyou,MissWang.

W:

Nicetomeetyou,Mr.Johns.Welcometoourcity.Ihopeyouwillenjoyyourstayhere.

Thankyou.Ihavebeenlookingforwardtothistrip.

We’lldoeverythingwecantoaccommodateyouandmakeyoucomfortable.

Youaresonice.Ihopewe’llhaveagoodcooperation.

Great.Nowlet’stakeashortrestinthewaitingroom.ThenMissLiandIwilltakeyoutovisitourcompany.

Goodidea.Let’sgo.

二，ClientReception

1．Introducingthecompany.

MissWangandMissLiareintroducingthecompanytoMr.Johns.

Hereisourcompany,SunshineImport&

Exportco.ltd.

Yes,I’veheardthecompanyforalongtime.

Well,wehavebeeninthislineforalongtime.Andweareoneofthemostcompetitivesuppliersofthisline.Wehavenearly280employeesandsalesof$9,806million.Wemanufacturefinechemicals,RongaliteC98PCTinlumps.OurproductsaresoldinBritain,America,Japan,ItalyandSouthEastAsiaandwellappreciatedbytheirpurchasers.

Yes,andwealwaystakecustomersfirst.

Great.Doyouhaveanynewproducts

Yes,itisresearchedbyourResearchandDevelopmentDepartment.Ithinkitwillbethebest-sellinglines.

Wonderful.CanIhavealookatthesenewproducts

Ofcourse,MissLiwillshowyouaroundthedifferentdepartmentsofourcountry,andthenwewillvisittheproducts.

2．Introducingthedepartment.

Followmeplease,Mr.Johns.Thisisourmarketingdepartment.

Looksgreat.

Yes,Marketingdepartmentmainlyadvertisesandmarketsproducts.Andthisway,thisisourResearchandDevelopmentdepartment.

I’veheardanewkindofchemicalproducthasbeendevelopedbythisdepartment.

Yes,thisdepartmentisveryimportantforthecompany.Itiscalled“heart”ofthecompany.

DoyouhaveDispatchdepartment

Ofcourse,pleaseturnright,andthisisourDispatchDepartment,whichisresponsibletosendgoodstocustomers.AndwehaveagreatAfter-salesdepartment.

Itmeanswhateverproblemswehaveaftersales,wecangethelpfromthisdepartment.

Yes,wealwaystakecustomersasourGods.Ourafter-salesserviceisperfect.

3．Introducingtheproducts.

MissWangandMissLiareintroducingtheproductstoMr.Johns.

Mr.Johns,nowletmeshowyouaroundourproductexhibitionroom.

Icanhardlywaittovisittheproducts.

Thisway,please.

Ok,weareintheproductexhibitionroom.Ourlatestproductsareexhibitedhere.

Yes,inaword,ourproductshavetheexcellentqualitiesandreasonableprices.Wehave5-yearwarrantyandthebestserviceconditions.Youcanrelyonus.

IamreallyinterestedinType1&

2.Woulditbepossibleformetohaveacloserlookatyoursamples

Ofcourse,please.

（Mr.Johnsisstudythesamplescarefully.）

NowIcan’twaittoconsultthedetailsofthecontract.

三，SocialActivities

1．AppointmentandVisiting.

Mr.JohnshasanappointmentwithMr.Chen,thegeneralmanagerofthecompanyat2o’clockintheafternoon.He’sinwaitingroomnow.MissLi,thesecretary,isreceivingMr.Johns.

Mr.Johns,mayIhelpyou

IwouldliketoseeMr.Chen.

Doyouhaveanappointment

Yes,heknowsI’mcoming.Ourmeetingissetfor2o’clock.

Pleasewaitforamoment.

（MissLiistelephoningtoMr.Chen.Mr.ChenconfirmstheappointmentwithMr.Johns）

Well,Mr.Johns,Mr.Cheniswaitingforyou.Wishyouhaveagoodtime.

Thankyou!

Haveagoodday.

（Mr.ChenishavingameetingwithMr.Johns）

C:

Nicetomeetyou,Mr.Johns.

Nicetomeetyou,Mr.Chen.

Doyouhaveagoodtimehere

Yes.Thankyouforsuchathoughtfularrangementforme.Shallwemakeatimeforourbusinesstalk

Youareamanofaction,Mr.Johns.I’dliketoinviteyoutoadinnerpartyattheGrandHyattHotelat7o’clockinthiseven